Service Agreement of SylSmart Standalone

Welcome to SylSmart Standalone!

Before accepting the Agreement, you are supposed to thoroughly read all contents of the Agreement, and fully know its terms, especially restrictive clauses or exceptions. Restrictive clauses or exceptions are bold or highlighted in other forms to catch your attention. In case of any doubt for the terms of the Agreement, please contact relevant business department of Feilo Sylvania International Group Kft.. You are not allowed to use the service before you have read and accepted all terms of the Agreement, relevant agreements and rules, etc. Once you select "agree and submit the Agreement" (see registration page for detailed wordings) and complete the registration (signing up) procedure, or you use the service in any form, it will be deemed that you have read and agreed with the restriction of the Agreement and rules above. In case of any breach of the Agreement, Feilo Sylvania International Group Kft. has the right to unilaterally restrict, suspend or terminate the service for you, and has the right to investigate your relevant responsibilities.

The Service Agreement (hereinafter referred to as "the Agreement") is signed by you and Feilo Sylvania International Group Kft (an entity organized under the laws of Hungary, with head office at 22 Népfürdő utca, H-1138 Budapest) by taking the contractual steps specified above. If Feilo Sylvania International Group Kft. is required to provide you confirmation in accordance with Art. 10.5 of this Agreement, the Agreement is deemed to be signed upon the arrival of the confirmation. During the signing up procedure, you have the opportunity to correct incorrect data entry, and you can also update your information in the licensed software or by contacting Feilo Sylvania International Group Kft. (please, see contacts details above). In addition to that, Feilo Sylvania International Group Kft. also provides its Privacy Policy and other contents. In case of change, Feilo Sylvania International Group Kft. will announce by means of the licensed software sending a message without further notification. Upon announcement, the changed agreement and rules become a part to the Agreement automatically, without further notification to you for your consent. In case of objection to such relevant changes, stop use Feilo Sylvania International Group Kft.'s service; if you keep using it, it will be deemed as that you hold no objections against the changed rules and agree to abide by them.

With regard to the above, Feilo Sylvania International Group Kft. informs you that the Agreement is not regarded as a written contract, however, Feilo Sylvania International Group Kft. records and keeps track of your signing up and usage of the licensed software as specified in its Privacy Policy. The Agreement is always accessible through the licensed software. The language of the Agreement corresponds to your language settings (for example, if you set English language in the licensed software and the Agreement is accessible in English through the licensed software, the language of the Agreement is English), however, you can also check any other language version of the Agreement and change language settings later on through the licensed software.

It is also highlighted that there is no code of conduct at hand for the activity of Feilo Sylvania International Group Kft., however certain policies and other documents issued by Feilo Sylvania International Group Kft. may be relevant for certain persons, regarding which Feilo Sylvania International Group Kft. provides information on its websites, through its applications or licensed software and in its correspondence with the relevant persons.

  1. Definitions of Terms

1.1 Licensed software refers to software system licensed to Feilo Sylvania International Group Kft. as master licensee, downloaded and installed and applied in specified system mobile terminals. This also includes the SylSmart Standalone Application.

1.2 Services refer to services provided for you by Feilo Sylvania International Group Kft. and its suppliers. You can use such services on the mobile terminal with the licensed software.

  1. Service

2.1 Feilo Sylvania International Group Kft. offers you intelligent life equipment management services, based on which you can access the intelligent terminals on Feilo Sylvania International Group Kft. and its suppliers' smart platform through the Feilo Sylvania International Group Kft. Control, and realize interlinkage among intelligent equipment. Service contents include intelligent equipment management, scene interlinkage and analysis report, etc. Such functions may be optimized or modified according to changes of users' demands or judgment of service supplier, and service supply may be suspended due to regular and irregular maintenance.

III. Scope of Service

3.1 Feilo Sylvania International Group Kft. grants you the non-exclusive right to use the product based on this licensed software.

3.2 You are prohibited to license, sell, lease, transfer, issue the product or the licensed software in any form, or use them for other commercial purpose.

3.3 Due to limitations on software adaptation platform and terminals, you can only use the licensed software in the authorized system platform and terminal; if you install the licensed software on other terminal equipment, it may damage your hardware or software function.

3.4 You acknowledge that the licensed software can only be used for non-commercial purpose; application and running of the licensed software for commercial purposes is prohibited. If such commercial operation is necessary, prior written authorization and permission from Feilo Sylvania International Group Kft. shall be obtained.

3.5 Feilo Sylvania International Group Kft. and its suppliers may change, upgrade or transfer the licensed software or relevant functions from time to time, and may add new functions or services in the licensed software system. If no separate agreements are accompanied with the aforesaid new functions or services, you are entitled to the corresponding functions and services, which are also subject to the Agreement.

3.6 You shall be responsible for the accuracy, reliability, integrity and legality of input data and legality of the way in which you obtain the data, and shall back up data and information from time to time. You shall bear all risks for damage and loss of such information.

3.7 You shall properly keep your account number and password. In case of any safety loophole for your account (including but not limited to divulgence of user password), you shall notify Feilo Sylvania International Group Kft. in time, and Feilo Sylvania International Group Kft. will assist you in taking relevant measures. Otherwise, all behaviors related to your account shall be assumed by you and you will bear all responsibilities.

  1. A Third Party

4.1 You acknowledge that certain service of Feilo Sylvania International Group Kft. and its suppliers is based on software or services provided by a third party. Such service is set to facilitate your application and necessary legal authorization is obtained from the third party.

4.2 The product includes certain information and services of the third party. Feilo Sylvania International Group Kft. and its suppliers neither controls nor bears responsibility for information and services of the third party.

4.3 You acknowledge that Feilo Sylvania International Group Kft. and its suppliers cannot guarantee that the licensed software always uses or contains such services, or that other software provided by the same third party will be used in future. Likewise, it may use similar services supplied by another third party. Upon application, the aforesaid corresponding software or services are subject to this Agreement.

  1. Service Application Standard

5.1 You shall use the licensed software in a normal manner for non-commercial purposes. The following ways are in breach of the application standard:

1) Issue or share computer virus, worms, malicious codes, or software that deliberately damages or changes computer system or data;

2) Collect information or data of other users without authorization, for example, email address and the like;

3) Maliciously use the product in an automatic way, causing overload to the server, or interfere with or damage web server and network links in other forms.

4) Attempt to visit server data or communication data of the product without authorization;

5) Interfere with or damage the production application by other users.

5.2 You understand and agree that:

1) Feilo Sylvania International Group Kft. will determine whether or not you are involved in violation of standards above, and suspend or terminate your application license according to determination results or take other restrictions according to agreements.

2) Feilo Sylvania International Group Kft. will directly delete information in breach of laws, or infringing others' legal rights, or in breach of the Agreement issued by you when using the licensed software.

3) If a third party suffers from damage due to your breach of application standards, you shall independently bear legal responsibility in your name, and protect and indemnify Feilo Sylvania International Group Kft. from losses or additional expenses generated therefrom. Otherwise, Feilo Sylvania International Group Kft. has the right to claim compensation.

4) If Feilo Sylvania International Group Kft. and its suppliers suffer from any loss due to your breach of relevant laws or the Agreement, you shall compensate Feilo Sylvania International Group Kft. and its suppliers for losses and (or) expenses generated therefrom.

  1. Information Content Standard

6.1 You promise that you will not conduct any act in breach of laws or improper behaviors by using the service, such act and behavior include (but not limited to):

6.1.1 Uploading, transferring or sharing information containing one of the following contents:

1) Opposing the basic principles determined in the Constitution of Hungary and in European and international human rights conventions;

2) Endangering state safety, disclosing state secret, subverting state power and sabotaging state unity;

3) Damaging state honor and benefit;

4) Inciting national hatred and discrimination and sabotaging national unity;

5) Destroying religious policy of the state and advocating heresy and feudalistic superstition;

6) Spreading rumors, disturbing social order and destroying social stability;

7) Spreading content featuring or depicting obscenity, porn, gambling, violence , murder and terror or abetting a crime;

8) Insulting or slandering others and infringing on the legal rights and interests of others;

9) Containing contents of sham, defrauding, harm, threat, infringement to others' privacy, harassment, infringement, slander, coarseness, indecency, or morally repulsive contents;

10) Containing other contents restricted or forbidden by applicable laws, regulations, rules, provisions and other legal standards.

VII. Privacy Policy and Data

7.1 It is crucial for Feilo Sylvania International Group Kft. to protect your personal data. Feilo Sylvania International Group Kft. prepared Feilo Sylvania International Group Kft. Privacy Policy, in which information related to the collection, use, share, storage and protection, etc. of your personal data and to your data protection rights and remedies are disclosed. You are suggested to thoroughly read Feilo Sylvania International Group Kft. Privacy Policy.

VIII. Exception Clauses

8.1 Unless otherwise specified in laws and regulations, Feilo Sylvania International Group Kft. will do its best to ensure the security, validity, accuracy and reliability of the licensed software and technologies and information involved, but Feilo Sylvania International Group Kft. is unable to guarantee the same due to restriction by available technologies nowadays. 
8.2 You understand that
Feilo Sylvania International Group Kft. will not assume responsibility for direct or indirect losses caused by force majeure and default of a third party. 
8.3 You shall be responsible for personnel injury or incidental or indirectly injury caused by or related to one of the following accidents: 1) A third party uses the licensed software or changes your data without permission; 2) Expenses and losses produced by using the licensed software; 3) Your misunderstanding of the licensed software; 4) Other losses related to licensed software caused by reasons not attributable to
Feilo Sylvania International Group Kft.
8.4 Any other licensed software-derived software not developed and released by
Feilo Sylvania International Group Kft. or the development and release are not granted by Feilo Sylvania International Group Kft. is illegal software. Downloading, installing and using such software may cause unpredictable risks. Feilo Sylvania International Group Kft. shall be free from legal responsibilities and disputes generated therein and Feilo Sylvania International Group Kft. shall have the right to suspend or terminate application license and/or other all services. 
8.5 You have been informed that the usage of
Feilo Sylvania International Group Kft SylSmart Standalone and its supplier's smart platform involves Internet service, which may be affected by unstable factors in all links. Although Feilo Sylvania International Group Kft. has taken safeguard measures, the service may be suspended, terminated, delayed, suffered from application restriction or application failure due to inherent defects of Internet and e-communication as well as factors beyond reasonable control of any party to the Agreement (including but not limited to fire, flood, terrorist attack, pestilence, natural disasters, riot, terminal virus, hacker attack, network fault and terminal fault). You hereby agree to bear foregoing risks and agree that Feilo Sylvania International Group Kft. is free from any responsibility when normal running of services is influenced by the occurrence of foregoing risks.

  1. Agreement Termination and Breach of Agreement

9.1 You should understand that you shall use the licensed software according to authorization scope, respect intellectual property of software and contents contained in the software, and perform obligations according to the Agreement when using Feilo Sylvania International Group Kft.'s services. Feilo Sylvania International Group Kft. will terminate the application license if you are in material breach of the Agreement.

9.2 Your application of the software relies on supporting services supplied by Feilo Sylvania International Group Kft.'s related companies. Breach of terms, agreements, rules, annunciation and other relevant regulations of Feilo Sylvania International Group Kft. and its related companies may cause failure in normal usage of licensed software, in which case, Feilo Sylvania International Group Kft. shall be entitled to terminate the application license, or take measures to restrain your application license or other rights and interests controlled by Feilo Sylvania International Group Kft. as agreed in the Agreement, including suspension or termination of your application license.

9.3 In case of your breach of the Agreement or other agreements signed with Feilo Sylvania International Group Kft., Feilo Sylvania International Group Kft. and its suppliers shall have the right to notify the related companies, requiring them to take restrictive measures to your rights and interests, including requiring related companies to suspend or terminate supplying part or whole services for you, and legally announce your breach of agreement on websites run or actually controlled by them.

9.4 The licensed software is downloaded from the downloading platform and you shall abide by stipulations of the download platform, system platform and terminal manufacture on application ways and restrictions of the licensed software. If the above mentioned third party confirms that you are in breach of the agreement and Feilo Sylvania International Group Kft. and its supplier's treatment is required, Feilo Sylvania International Group Kft. may terminate your application license at the third party's request.

9.5 When the application license terminates, you shall stop using the licensed software and destroy all copies.

9.6 You must bear all compensation responsibilities if Feilo Sylvania International Group Kft. and other users suffer from losses caused by your breach of terms in the Agreement.

  1. Governing Laws and Severability

10.1 Effectiveness, explanation, change, execution and dispute settlement of the Agreement are subject to laws of Hungary. If no relevant laws and regulations are available, reference to general international business practices and (or) industrial practices shall be made.

10.2 Dispute arising from or in connection with the Agreement may be settled by you and Feilo Sylvania International Group Kft. through friendly negotiation or submitted to the courts of Hungary.

10.3 When any term of the Agreement is judged to be invalid by the Court, it will not influence the effectiveness of other terms or any part thereof.

10.4 It is highlighted that – unless otherwise provided by the Agreement, the licensed software or Feilo Sylvania International Group Kft. –, the licensed software is provided as a free software. In cases, where consumers (natural persons acting for purposes other than self-employment and economic activity) use the licensed software (especially in cases of using the licensed software as a consumer with another smart product), they are provided information required by the relevant consumer protection laws (especially in printed form, packed jointly with a smart product or through a link referring to a Feilo Sylvania website).

10.5. In case of consumers, it is highlighted that Feilo Sylvania International Group Kft. will send you a confirmation email of your signing up to the licensed software (to the e-mail address provided by you during the signing up) immediately, but no later than 48 hours. If the above confirmation of Feilo Sylvania International Group Kft. does not arrive (ie becomes available within your mailing system) within 48 hours of your signing up, you will be relieved of your contractual obligations.

V1.1

Feilo Sylvania Privacy Policy - SylSmart Standalone


Effective Date: 19/05/2022.

Feilo Sylvania International Group Kft. and subsidiaries (“we”, “us”, “our”, “FSIG”) are committed to protecting your privacy. This Privacy Policy (“Policy”) describes our practices in connection with information privacy on Personal Data we process through your individual use of our application “SylSmart Standalone Application” or of any other Sylvania SylSmart product and solutions sold worldwide by FSIG and its affiliates.

Feilo Sylvania International Group Kft is a Feilo Sylvania company, based in Hungary (Duna Tower, Népfürdő utca 22, H.1138 Budapest, Hungary, registration number 01 09 304993).

Before you use our Products, please carefully read through this Policy and understand our purposes and practices of collection, processing of your Personal Data, including how we use, store, share and transfer Personal Data. In the Policy you will also find ways to execute your rights of access, update, delete or protect your Personal Data.

When you accept this Policy when you register with your Personal Data, or if you start to use our Products and does not expressly object to the contents of this Policy, we will consider that you fully understand and agree with this Policy. If you have any questions regarding this Policy, please do not hesitate to contact us via compliancemanager@sylvania-lighting.com.

We inform you that the Products are powered by Casambi software services The SylSmart Standalone Mobile application is powered by Casambi Technologies Oy (Bertel Jungin Aukio 1 E, 02600 Espoo, Finland, email: info@casambi.com, web: casambi.com). When you register with your Personal Data, you also accept the Casambi Privacy Policy available at https://casambi.com/privacy-policy/. For any data processing serving the analytic or marketing purposes of Casambi, the mentioned Casambi Privacy Policy will apply, in which activities Casambi shall qualify as data controller.

Definition

Personal Data means information generated, collected, recorded and/or stored, electronically or otherwise, that can be used to identify an individual or reflect the activity of an individual, either from that information alone, or from that information and other information we have access to about that individual.

Smart Devices refers to those computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit data that connect wirelessly to a network, including smart home appliances.

Apps refers to those mobile applications sold by FSIG and its affiliates that provide end users remote control to Smart Devices and with the ability to connect to the supplier IoT or Android Platform. For SylSmart Standalone, the application is powered by Casambi Technologies Oy.

 

What Personal Data Do We Collect?

In order to provide our services to you, we will ask you to provide necessary Personal Data that is required to provide those services. If you do not provide your Personal Data, we may not be able to provide you with our products or services.

  1. Information You Voluntarily Provide Us
    • Account or Profile Data: When you register an account with us, we may collect your name and contact details, such as your email address, phone number, username, photos if the User opts to upload such, and login credentials. For certain customers we collect business representative such as organizational title, phone number, email address. During your interaction with our products, we may further collect your nickname, profile picture, country code, language preference or time zone information into your account.

1.2 Feedback: When using feedback and suggestion features in our Products, we will collect your email address, mobile phone number and your feedback content and ratings to address your problems and solve device failures on a timely basis, or to self-evaluate our performance.

  1. Information We Collect Automatically

2.1 Device Information: When you interact with our Product, we automatically collect device information, such as the MAC address of your devices, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information.

2.2 Usage Data: During your interaction with our Sites and Services, we automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our Sites and Services.

2.3 Log Information: When you use our app, the system and exception log may be uploaded.

Please note that one cannot identify a specific individual by using Device Information or Log Information alone. However, if these types of non-personal information, combined with other information, may be used to identify a specific individual, such non-personal information will be treated as Personal Data. Unless we have obtained your consent or unless otherwise provided by data protection laws and regulations, we will anonymize and desensitize such non-personal information.

2.3.1 Location Information: When you enable location-based functions through permission settings on your mobile device, we will collect and process your location information to enable certain functions, such as pairing with your Smart Devices. Also, we may collect information about your real-time precise or non-precise geo-location when you use SylSmart Standalone Application

Based on your consent, when you enable the geo-fence feature on the Products, your location information will be generated and shared with Google Map or Apple Map services. Please note that Google and Apple have corresponding data protection measures, which you may refer to Google Data Protection Terms for more details: https://privacy.google.com/businesses/gdprservices, while Apple’s terms are available at https://www.apple.com/legal/privacy/data/en/apple-maps/. You may reject such use of your location information by managing the permission settings in the Products, upon which we will cease to collect and use your location information.

  1. Smart Devices Related Information:

3.1 Basic Information of Smart Devices: When you connect your Smart Devices with our Products or Services, we may collect basic information about your Smart Devices such as device name, device ID, online status, activation time, firmware version, and upgrade information.

3.2 Information Reported by Smart Devices: Depending on the different Smart Devices you elect to connect with our SylSmart Standalone Application, we may collect different information reported by your Smart Devices. For example, product code, product ID, status, access type, local key, software version, protocol version.

  1. Any Other Analytic Information Collected by the Application (Casambi) according to the Casambi Privacy Policy https://casambi.com/privacy-policy/.

Purposes and Legal Basis for Processing Personal Data

The purpose for which we may process information about you are as follows:

  1. Provide You Services: We process your account and profile data, device information, usage data, location information, and Smart Device related information to provide you with our Products and Services that you have requested or purchased. The legal basis for this processing is to perform our contract with you according to our Terms of Use.,
  2. Non-marketing Communication: We process your Personal Data to send you important information regarding the Services, changes to our terms, conditions, and policies and/or other administrative information. Because this information may be important, you may not opt-out of receiving such communications. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
  3. Legal Compliance: We may process your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

If there is any change in the purposes for processing your personal data, we will inform such change to you via email and/or a prominent notice on our website of such changes of purposes, and choices you may have regarding your Personal Data.

Who Do We Share Personal Data With?

At FSIG we only share Personal Data in ways that we tell you about. We may share your Personal Data with the following recipients:

  1. To our third-party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.
  2. To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your Personal Data, and choices you may have regarding your Personal Data.
  3. As we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
  4. To subsidiaries or affiliates within our corporate family, to carry out regular business activities.
  5. Where services are provided on a Microsoft platform (Azure Map), Microsoft Corporation shall be deemed as our data processor. In this case the policies and the connected general terms of the Microsoft Online Services will also be applicable.

International Transfer of Information Collected

To facilitate our operation, we may transfer, store and process your Personal Data in jurisdictions other than where you live. Laws in these countries may differ from the laws applicable to your country of residence. If your data is transferred outside the European Economic Area, adequate protections are put in place to ensure the protection of your Personal Data.

If you would like further detail on the safeguards we have in place, you can contact us directly as described in this Privacy Policy.

Your Rights Relating to Your Personal Data

We respect your rights and control over your Personal Data. You may exercise any of the following rights via emailing us at compliancemanager@sylvania-lighting.com, or via the route of Feedback embedded in the App: More > App Settings > Send feedback.

You do not have to pay a fee and we will respond you within 30 days. If you decide to email us, in your request, please make clear what information you would like to have changed, whether you would like to have your Personal Data deleted from our database or otherwise let us know what limitations you would like to put on our use of your Personal Data. Please note that we may ask you to verify your identity before taking further action on your request, for security purposes.

You may:

  1. Request access to the Personal Data that we process about you.
  2. Request that we correct inaccurate or incomplete Personal Data about you.
  3. Request deletion of Personal Data about you.
  4. Request restrictions, temporarily or permanently, on our processing of some or all Personal Data about you.
  5. Request transfer of Personal Data to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and
  6. Opt-out or object to our use of Personal Data about you where our use is based on your consent or our legitimate interests.

Withdrawal of consent: We will exercise your privacy right to withdraw consent through the following approaches:

  • For privacy permissions acquired through device system settings, your consent can be withdrawn by changing device permissions, including location, camera, photo album (picture library/video library), microphone, Bluetooth settings, notifications and other related functions.
  • Unbind the Smart Device through the app, and the information related to the Smart Device will not be collected.
  • You can delete your account via: Me>Settings>Account>Account and Security>Delete Account .

When you withdraw your consent or authorization, we may not be able to continue to provide you with the products or services correspondingly. However, your withdrawal of your consent or authorization will not affect the processing of personal information based on your consent before the withdrawal.

If you feel that your personal data rights have been breached, you can contact and lodge a complaint with the local data protection authority, in the country of your habitual residence, place of work or place of the alleged infringement.

Security

We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your Personal Data. We provide various security strategies to effectively ensure data security of user and device. As for device access proprietary algorithms are employed to ensure data isolation, access authentication, applying for authorization. As for data communication, communication using security algorithms and transmission encryption protocols and commercial level information encryption transmission based on dynamic keys are supported. As for data processing, strict data filtering and validation and complete data audit are applied. As for data storage, all confidential information of users will be safely encrypted for storage. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you could immediately notify us of the problem by emailing compliancemanager@sylvania-lighting.com

Do we do any monitoring involving processing of your personal information?

In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.

We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.

Data Retention

We process your Personal Data for the minimum period necessary for the purposes set out in this Privacy Policy unless there is a specific legal requirement for us to keep the data for a longer retention period. We determine the appropriate retention period based on the amount, nature, and sensitivity of your Personal Data, and after the retention period ends, we will destruct your Personal Data. When we are unable to do so for technical reasons, we will ensure that appropriate measures are put in place to prevent any further such use of your Personal Data.

Children’s Privacy

Protecting the privacy of young children is especially important to us. The Services are not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide any Personal Data to us. We do not knowingly collect Personal Data from anyone under the age of eighteen (18) unless we first obtain permission from that child’s parent or legal guardian. If we become aware that we have collected Personal Data from anyone under the age of eighteen (18) without permission from that child’s parent or legal guardian, we will take steps to remove that information.

Cookie Policy

The Feilo Sylvania Group uses Cookies. To learn more and for a detailed cookie notice, we refer to our Cookie Policy.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (send to the e-mail address specified in your account) or by means of a notice in the mobile applications prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Jurisdiction:

To the extent the local applicable data privacy and other laws allow, this Policy shall be governed by Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons about the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“General Data Protection Regulation” or “GDPR”) and particularly the laws of Hungary. We undertake to follow the prescriptions of all applicable laws in case the latter laws prevail over the GDPR.

Contact Us

If you have any questions about our practices or this Privacy Policy, please contact us as follows:

Feilo Sylvania International Group Kft.

Postal Mailing Address: Duna Tower, Népfürdő u 22., 1138 Budapest, Hungary

Email: compliancemanager@sylvania-lighting.com

V1.0

Service Agreement of SylSmart Standalone

Welcome to SylSmart Standalone!

Before accepting the Agreement, you are supposed to thoroughly read all contents of the Agreement, and fully know its terms, especially restrictive clauses or exceptions. Restrictive clauses or exceptions are bold or highlighted in other forms to catch your attention. In case of any doubt for the terms of the Agreement, please contact relevant business department of Feilo Sylvania International Group Kft.. You are not allowed to use the service before you have read and accepted all terms of the Agreement, relevant agreements and rules, etc. Once you select "agree and submit the Agreement" (see registration page for detailed wordings) and complete the registration (signing up) procedure, or you use the service in any form, it will be deemed that you have read and agreed with the restriction of the Agreement and rules above. In case of any breach of the Agreement, Feilo Sylvania International Group Kft. has the right to unilaterally restrict, suspend or terminate the service for you, and has the right to investigate your relevant responsibilities.

The Service Agreement (hereinafter referred to as "the Agreement") is signed by you and Feilo Sylvania International Group Kft (an entity organized under the laws of Hungary, with head office at 22 Népfürdő utca, H-1138 Budapest) by taking the contractual steps specified above. If Feilo Sylvania International Group Kft. is required to provide you confirmation in accordance with Art. 10.5 of this Agreement, the Agreement is deemed to be signed upon the arrival of the confirmation. During the signing up procedure, you have the opportunity to correct incorrect data entry, and you can also update your information in the licensed software or by contacting Feilo Sylvania International Group Kft. (please, see contacts details above). In addition to that, Feilo Sylvania International Group Kft. also provides its Privacy Policy and other contents. In case of change, Feilo Sylvania International Group Kft. will announce by means of the licensed software sending a message without further notification. Upon announcement, the changed agreement and rules become a part to the Agreement automatically, without further notification to you for your consent. In case of objection to such relevant changes, stop use Feilo Sylvania International Group Kft.'s service; if you keep using it, it will be deemed as that you hold no objections against the changed rules and agree to abide by them.

With regard to the above, Feilo Sylvania International Group Kft. informs you that the Agreement is not regarded as a written contract, however, Feilo Sylvania International Group Kft. records and keeps track of your signing up and usage of the licensed software as specified in its Privacy Policy. The Agreement is always accessible through the licensed software. The language of the Agreement corresponds to your language settings (for example, if you set English language in the licensed software and the Agreement is accessible in English through the licensed software, the language of the Agreement is English), however, you can also check any other language version of the Agreement and change language settings later on through the licensed software.

It is also highlighted that there is no code of conduct at hand for the activity of Feilo Sylvania International Group Kft., however certain policies and other documents issued by Feilo Sylvania International Group Kft. may be relevant for certain persons, regarding which Feilo Sylvania International Group Kft. provides information on its websites, through its applications or licensed software and in its correspondence with the relevant persons.

  1. Definitions of Terms

1.1 Licensed software refers to software system licensed to Feilo Sylvania International Group Kft. as master licensee, downloaded and installed and applied in specified system mobile terminals. This also includes the SylSmart Standalone Application.

1.2 Services refer to services provided for you by Feilo Sylvania International Group Kft. and its suppliers. You can use such services on the mobile terminal with the licensed software.

  1. Service

2.1 Feilo Sylvania International Group Kft. offers you intelligent life equipment management services, based on which you can access the intelligent terminals on Feilo Sylvania International Group Kft. and its suppliers' smart platform through the Feilo Sylvania International Group Kft. Control, and realize interlinkage among intelligent equipment. Service contents include intelligent equipment management, scene interlinkage and analysis report, etc. Such functions may be optimized or modified according to changes of users' demands or judgment of service supplier, and service supply may be suspended due to regular and irregular maintenance.

III. Scope of Service

3.1 Feilo Sylvania International Group Kft. grants you the non-exclusive right to use the product based on this licensed software.

3.2 You are prohibited to license, sell, lease, transfer, issue the product or the licensed software in any form, or use them for other commercial purpose.

3.3 Due to limitations on software adaptation platform and terminals, you can only use the licensed software in the authorized system platform and terminal; if you install the licensed software on other terminal equipment, it may damage your hardware or software function.

3.4 You acknowledge that the licensed software can only be used for non-commercial purpose; application and running of the licensed software for commercial purposes is prohibited. If such commercial operation is necessary, prior written authorization and permission from Feilo Sylvania International Group Kft. shall be obtained.

3.5 Feilo Sylvania International Group Kft. and its suppliers may change, upgrade or transfer the licensed software or relevant functions from time to time, and may add new functions or services in the licensed software system. If no separate agreements are accompanied with the aforesaid new functions or services, you are entitled to the corresponding functions and services, which are also subject to the Agreement.

3.6 You shall be responsible for the accuracy, reliability, integrity and legality of input data and legality of the way in which you obtain the data, and shall back up data and information from time to time. You shall bear all risks for damage and loss of such information.

3.7 You shall properly keep your account number and password. In case of any safety loophole for your account (including but not limited to divulgence of user password), you shall notify Feilo Sylvania International Group Kft. in time, and Feilo Sylvania International Group Kft. will assist you in taking relevant measures. Otherwise, all behaviors related to your account shall be assumed by you and you will bear all responsibilities.

  1. A Third Party

4.1 You acknowledge that certain service of Feilo Sylvania International Group Kft. and its suppliers is based on software or services provided by a third party. Such service is set to facilitate your application and necessary legal authorization is obtained from the third party.

4.2 The product includes certain information and services of the third party. Feilo Sylvania International Group Kft. and its suppliers neither controls nor bears responsibility for information and services of the third party.

4.3 You acknowledge that Feilo Sylvania International Group Kft. and its suppliers cannot guarantee that the licensed software always uses or contains such services, or that other software provided by the same third party will be used in future. Likewise, it may use similar services supplied by another third party. Upon application, the aforesaid corresponding software or services are subject to this Agreement.

  1. Service Application Standard

5.1 You shall use the licensed software in a normal manner for non-commercial purposes. The following ways are in breach of the application standard:

1) Issue or share computer virus, worms, malicious codes, or software that deliberately damages or changes computer system or data;

2) Collect information or data of other users without authorization, for example, email address and the like;

3) Maliciously use the product in an automatic way, causing overload to the server, or interfere with or damage web server and network links in other forms.

4) Attempt to visit server data or communication data of the product without authorization;

5) Interfere with or damage the production application by other users.

5.2 You understand and agree that:

1) Feilo Sylvania International Group Kft. will determine whether or not you are involved in violation of standards above, and suspend or terminate your application license according to determination results or take other restrictions according to agreements.

2) Feilo Sylvania International Group Kft. will directly delete information in breach of laws, or infringing others' legal rights, or in breach of the Agreement issued by you when using the licensed software.

3) If a third party suffers from damage due to your breach of application standards, you shall independently bear legal responsibility in your name, and protect and indemnify Feilo Sylvania International Group Kft. from losses or additional expenses generated therefrom. Otherwise, Feilo Sylvania International Group Kft. has the right to claim compensation.

4) If Feilo Sylvania International Group Kft. and its suppliers suffer from any loss due to your breach of relevant laws or the Agreement, you shall compensate Feilo Sylvania International Group Kft. and its suppliers for losses and (or) expenses generated therefrom.

  1. Information Content Standard

6.1 You promise that you will not conduct any act in breach of laws or improper behaviors by using the service, such act and behavior include (but not limited to):

6.1.1 Uploading, transferring or sharing information containing one of the following contents:

1) Opposing the basic principles determined in the Constitution of Hungary and in European and international human rights conventions;

2) Endangering state safety, disclosing state secret, subverting state power and sabotaging state unity;

3) Damaging state honor and benefit;

4) Inciting national hatred and discrimination and sabotaging national unity;

5) Destroying religious policy of the state and advocating heresy and feudalistic superstition;

6) Spreading rumors, disturbing social order and destroying social stability;

7) Spreading content featuring or depicting obscenity, porn, gambling, violence , murder and terror or abetting a crime;

8) Insulting or slandering others and infringing on the legal rights and interests of others;

9) Containing contents of sham, defrauding, harm, threat, infringement to others' privacy, harassment, infringement, slander, coarseness, indecency, or morally repulsive contents;

10) Containing other contents restricted or forbidden by applicable laws, regulations, rules, provisions and other legal standards.

VII. Privacy Policy and Data

7.1 It is crucial for Feilo Sylvania International Group Kft. to protect your personal data. Feilo Sylvania International Group Kft. prepared Feilo Sylvania International Group Kft. Privacy Policy, in which information related to the collection, use, share, storage and protection, etc. of your personal data and to your data protection rights and remedies are disclosed. You are suggested to thoroughly read Feilo Sylvania International Group Kft. Privacy Policy.

VIII. Exception Clauses

8.1 Unless otherwise specified in laws and regulations, Feilo Sylvania International Group Kft. will do its best to ensure the security, validity, accuracy and reliability of the licensed software and technologies and information involved, but Feilo Sylvania International Group Kft. is unable to guarantee the same due to restriction by available technologies nowadays. 
8.2 You understand that
Feilo Sylvania International Group Kft. will not assume responsibility for direct or indirect losses caused by force majeure and default of a third party. 
8.3 You shall be responsible for personnel injury or incidental or indirectly injury caused by or related to one of the following accidents: 1) A third party uses the licensed software or changes your data without permission; 2) Expenses and losses produced by using the licensed software; 3) Your misunderstanding of the licensed software; 4) Other losses related to licensed software caused by reasons not attributable to
Feilo Sylvania International Group Kft.
8.4 Any other licensed software-derived software not developed and released by
Feilo Sylvania International Group Kft. or the development and release are not granted by Feilo Sylvania International Group Kft. is illegal software. Downloading, installing and using such software may cause unpredictable risks. Feilo Sylvania International Group Kft. shall be free from legal responsibilities and disputes generated therein and Feilo Sylvania International Group Kft. shall have the right to suspend or terminate application license and/or other all services. 
8.5 You have been informed that the usage of
Feilo Sylvania International Group Kft SylSmart Standalone and its supplier's smart platform involves Internet service, which may be affected by unstable factors in all links. Although Feilo Sylvania International Group Kft. has taken safeguard measures, the service may be suspended, terminated, delayed, suffered from application restriction or application failure due to inherent defects of Internet and e-communication as well as factors beyond reasonable control of any party to the Agreement (including but not limited to fire, flood, terrorist attack, pestilence, natural disasters, riot, terminal virus, hacker attack, network fault and terminal fault). You hereby agree to bear foregoing risks and agree that Feilo Sylvania International Group Kft. is free from any responsibility when normal running of services is influenced by the occurrence of foregoing risks.

  1. Agreement Termination and Breach of Agreement

9.1 You should understand that you shall use the licensed software according to authorization scope, respect intellectual property of software and contents contained in the software, and perform obligations according to the Agreement when using Feilo Sylvania International Group Kft.'s services. Feilo Sylvania International Group Kft. will terminate the application license if you are in material breach of the Agreement.

9.2 Your application of the software relies on supporting services supplied by Feilo Sylvania International Group Kft.'s related companies. Breach of terms, agreements, rules, annunciation and other relevant regulations of Feilo Sylvania International Group Kft. and its related companies may cause failure in normal usage of licensed software, in which case, Feilo Sylvania International Group Kft. shall be entitled to terminate the application license, or take measures to restrain your application license or other rights and interests controlled by Feilo Sylvania International Group Kft. as agreed in the Agreement, including suspension or termination of your application license.

9.3 In case of your breach of the Agreement or other agreements signed with Feilo Sylvania International Group Kft., Feilo Sylvania International Group Kft. and its suppliers shall have the right to notify the related companies, requiring them to take restrictive measures to your rights and interests, including requiring related companies to suspend or terminate supplying part or whole services for you, and legally announce your breach of agreement on websites run or actually controlled by them.

9.4 The licensed software is downloaded from the downloading platform and you shall abide by stipulations of the download platform, system platform and terminal manufacture on application ways and restrictions of the licensed software. If the above mentioned third party confirms that you are in breach of the agreement and Feilo Sylvania International Group Kft. and its supplier's treatment is required, Feilo Sylvania International Group Kft. may terminate your application license at the third party's request.

9.5 When the application license terminates, you shall stop using the licensed software and destroy all copies.

9.6 You must bear all compensation responsibilities if Feilo Sylvania International Group Kft. and other users suffer from losses caused by your breach of terms in the Agreement.

  1. Governing Laws and Severability

10.1 Effectiveness, explanation, change, execution and dispute settlement of the Agreement are subject to laws of Hungary. If no relevant laws and regulations are available, reference to general international business practices and (or) industrial practices shall be made.

10.2 Dispute arising from or in connection with the Agreement may be settled by you and Feilo Sylvania International Group Kft. through friendly negotiation or submitted to the courts of Hungary.

10.3 When any term of the Agreement is judged to be invalid by the Court, it will not influence the effectiveness of other terms or any part thereof.

10.4 It is highlighted that – unless otherwise provided by the Agreement, the licensed software or Feilo Sylvania International Group Kft. –, the licensed software is provided as a free software. In cases, where consumers (natural persons acting for purposes other than self-employment and economic activity) use the licensed software (especially in cases of using the licensed software as a consumer with another smart product), they are provided information required by the relevant consumer protection laws (especially in printed form, packed jointly with a smart product or through a link referring to a Feilo Sylvania website).

10.5. In case of consumers, it is highlighted that Feilo Sylvania International Group Kft. will send you a confirmation email of your signing up to the licensed software (to the e-mail address provided by you during the signing up) immediately, but no later than 48 hours. If the above confirmation of Feilo Sylvania International Group Kft. does not arrive (ie becomes available within your mailing system) within 48 hours of your signing up, you will be relieved of your contractual obligations.

V1.1.0

Service Agreement of SylSmart Standalone

Welcome to SylSmart Standalone!

Before accepting the Agreement, you are supposed to thoroughly read all contents of the Agreement, and fully know its terms, especially restrictive clauses or exceptions. Restrictive clauses or exceptions are bold or highlighted in other forms to catch your attention. In case of any doubt for the terms of the Agreement, please contact relevant business department of Feilo Sylvania International Group Kft.. You are not allowed to use the service before you have read and accepted all terms of the Agreement, relevant agreements and rules, etc. Once you select "agree and submit the Agreement" (see registration page for detailed wordings) and complete the registration (signing up) procedure, or you use the service in any form, it will be deemed that you have read and agreed with the restriction of the Agreement and rules above. In case of any breach of the Agreement, Feilo Sylvania International Group Kft. has the right to unilaterally restrict, suspend or terminate the service for you, and has the right to investigate your relevant responsibilities.

The Service Agreement (hereinafter referred to as "the Agreement") is signed by you and Feilo Sylvania International Group Kft (an entity organized under the laws of Hungary, with head office at 22 Népfürdő utca, H-1138 Budapest) by taking the contractual steps specified above. If Feilo Sylvania International Group Kft. is required to provide you confirmation in accordance with Art. 10.5 of this Agreement, the Agreement is deemed to be signed upon the arrival of the confirmation. During the signing up procedure, you have the opportunity to correct incorrect data entry, and you can also update your information in the licensed software or by contacting Feilo Sylvania International Group Kft. (please, see contacts details above). In addition to that, Feilo Sylvania International Group Kft. also provides its Privacy Policy and other contents. In case of change, Feilo Sylvania International Group Kft. will announce by means of the licensed software sending a message without further notification. Upon announcement, the changed agreement and rules become a part to the Agreement automatically, without further notification to you for your consent. In case of objection to such relevant changes, stop use Feilo Sylvania International Group Kft.'s service; if you keep using it, it will be deemed as that you hold no objections against the changed rules and agree to abide by them.

With regard to the above, Feilo Sylvania International Group Kft. informs you that the Agreement is not regarded as a written contract, however, Feilo Sylvania International Group Kft. records and keeps track of your signing up and usage of the licensed software as specified in its Privacy Policy. The Agreement is always accessible through the licensed software. The language of the Agreement corresponds to your language settings (for example, if you set English language in the licensed software and the Agreement is accessible in English through the licensed software, the language of the Agreement is English), however, you can also check any other language version of the Agreement and change language settings later on through the licensed software.

It is also highlighted that there is no code of conduct at hand for the activity of Feilo Sylvania International Group Kft., however certain policies and other documents issued by Feilo Sylvania International Group Kft. may be relevant for certain persons, regarding which Feilo Sylvania International Group Kft. provides information on its websites, through its applications or licensed software and in its correspondence with the relevant persons.

  1. Definitions of Terms

1.1 Licensed software refers to software system licensed to Feilo Sylvania International Group Kft. as master licensee, downloaded and installed and applied in specified system mobile terminals. This also includes the SylSmart Standalone Application.

1.2 Services refer to services provided for you by Feilo Sylvania International Group Kft. and its suppliers. You can use such services on the mobile terminal with the licensed software.

  1. Service

2.1 Feilo Sylvania International Group Kft. offers you intelligent life equipment management services, based on which you can access the intelligent terminals on Feilo Sylvania International Group Kft. and its suppliers' smart platform through the Feilo Sylvania International Group Kft. Control, and realize interlinkage among intelligent equipment. Service contents include intelligent equipment management, scene interlinkage and analysis report, etc. Such functions may be optimized or modified according to changes of users' demands or judgment of service supplier, and service supply may be suspended due to regular and irregular maintenance.

III. Scope of Service

3.1 Feilo Sylvania International Group Kft. grants you the non-exclusive right to use the product based on this licensed software.

3.2 You are prohibited to license, sell, lease, transfer, issue the product or the licensed software in any form, or use them for other commercial purpose.

3.3 Due to limitations on software adaptation platform and terminals, you can only use the licensed software in the authorized system platform and terminal; if you install the licensed software on other terminal equipment, it may damage your hardware or software function.

3.4 You acknowledge that the licensed software can only be used for non-commercial purpose; application and running of the licensed software for commercial purposes is prohibited. If such commercial operation is necessary, prior written authorization and permission from Feilo Sylvania International Group Kft. shall be obtained.

3.5 Feilo Sylvania International Group Kft. and its suppliers may change, upgrade or transfer the licensed software or relevant functions from time to time, and may add new functions or services in the licensed software system. If no separate agreements are accompanied with the aforesaid new functions or services, you are entitled to the corresponding functions and services, which are also subject to the Agreement.

3.6 You shall be responsible for the accuracy, reliability, integrity and legality of input data and legality of the way in which you obtain the data, and shall back up data and information from time to time. You shall bear all risks for damage and loss of such information.

3.7 You shall properly keep your account number and password. In case of any safety loophole for your account (including but not limited to divulgence of user password), you shall notify Feilo Sylvania International Group Kft. in time, and Feilo Sylvania International Group Kft. will assist you in taking relevant measures. Otherwise, all behaviors related to your account shall be assumed by you and you will bear all responsibilities.

  1. A Third Party

4.1 You acknowledge that certain service of Feilo Sylvania International Group Kft. and its suppliers is based on software or services provided by a third party. Such service is set to facilitate your application and necessary legal authorization is obtained from the third party.

4.2 The product includes certain information and services of the third party. Feilo Sylvania International Group Kft. and its suppliers neither controls nor bears responsibility for information and services of the third party.

4.3 You acknowledge that Feilo Sylvania International Group Kft. and its suppliers cannot guarantee that the licensed software always uses or contains such services, or that other software provided by the same third party will be used in future. Likewise, it may use similar services supplied by another third party. Upon application, the aforesaid corresponding software or services are subject to this Agreement.

  1. Service Application Standard

5.1 You shall use the licensed software in a normal manner for non-commercial purposes. The following ways are in breach of the application standard:

1) Issue or share computer virus, worms, malicious codes, or software that deliberately damages or changes computer system or data;

2) Collect information or data of other users without authorization, for example, email address and the like;

3) Maliciously use the product in an automatic way, causing overload to the server, or interfere with or damage web server and network links in other forms.

4) Attempt to visit server data or communication data of the product without authorization;

5) Interfere with or damage the production application by other users.

5.2 You understand and agree that:

1) Feilo Sylvania International Group Kft. will determine whether or not you are involved in violation of standards above, and suspend or terminate your application license according to determination results or take other restrictions according to agreements.

2) Feilo Sylvania International Group Kft. will directly delete information in breach of laws, or infringing others' legal rights, or in breach of the Agreement issued by you when using the licensed software.

3) If a third party suffers from damage due to your breach of application standards, you shall independently bear legal responsibility in your name, and protect and indemnify Feilo Sylvania International Group Kft. from losses or additional expenses generated therefrom. Otherwise, Feilo Sylvania International Group Kft. has the right to claim compensation.

4) If Feilo Sylvania International Group Kft. and its suppliers suffer from any loss due to your breach of relevant laws or the Agreement, you shall compensate Feilo Sylvania International Group Kft. and its suppliers for losses and (or) expenses generated therefrom.

  1. Information Content Standard

6.1 You promise that you will not conduct any act in breach of laws or improper behaviors by using the service, such act and behavior include (but not limited to):

6.1.1 Uploading, transferring or sharing information containing one of the following contents:

1) Opposing the basic principles determined in the Constitution of Hungary and in European and international human rights conventions;

2) Endangering state safety, disclosing state secret, subverting state power and sabotaging state unity;

3) Damaging state honor and benefit;

4) Inciting national hatred and discrimination and sabotaging national unity;

5) Destroying religious policy of the state and advocating heresy and feudalistic superstition;

6) Spreading rumors, disturbing social order and destroying social stability;

7) Spreading content featuring or depicting obscenity, porn, gambling, violence , murder and terror or abetting a crime;

8) Insulting or slandering others and infringing on the legal rights and interests of others;

9) Containing contents of sham, defrauding, harm, threat, infringement to others' privacy, harassment, infringement, slander, coarseness, indecency, or morally repulsive contents;

10) Containing other contents restricted or forbidden by applicable laws, regulations, rules, provisions and other legal standards.

VII. Privacy Policy and Data

7.1 It is crucial for Feilo Sylvania International Group Kft. to protect your personal data. Feilo Sylvania International Group Kft. prepared Feilo Sylvania International Group Kft. Privacy Policy, in which information related to the collection, use, share, storage and protection, etc. of your personal data and to your data protection rights and remedies are disclosed. You are suggested to thoroughly read Feilo Sylvania International Group Kft. Privacy Policy.

VIII. Exception Clauses

8.1 Unless otherwise specified in laws and regulations, Feilo Sylvania International Group Kft. will do its best to ensure the security, validity, accuracy and reliability of the licensed software and technologies and information involved, but Feilo Sylvania International Group Kft. is unable to guarantee the same due to restriction by available technologies nowadays. 
8.2 You understand that
Feilo Sylvania International Group Kft. will not assume responsibility for direct or indirect losses caused by force majeure and default of a third party. 
8.3 You shall be responsible for personnel injury or incidental or indirectly injury caused by or related to one of the following accidents: 1) A third party uses the licensed software or changes your data without permission; 2) Expenses and losses produced by using the licensed software; 3) Your misunderstanding of the licensed software; 4) Other losses related to licensed software caused by reasons not attributable to
Feilo Sylvania International Group Kft.
8.4 Any other licensed software-derived software not developed and released by
Feilo Sylvania International Group Kft. or the development and release are not granted by Feilo Sylvania International Group Kft. is illegal software. Downloading, installing and using such software may cause unpredictable risks. Feilo Sylvania International Group Kft. shall be free from legal responsibilities and disputes generated therein and Feilo Sylvania International Group Kft. shall have the right to suspend or terminate application license and/or other all services. 
8.5 You have been informed that the usage of
Feilo Sylvania International Group Kft SylSmart Standalone and its supplier's smart platform involves Internet service, which may be affected by unstable factors in all links. Although Feilo Sylvania International Group Kft. has taken safeguard measures, the service may be suspended, terminated, delayed, suffered from application restriction or application failure due to inherent defects of Internet and e-communication as well as factors beyond reasonable control of any party to the Agreement (including but not limited to fire, flood, terrorist attack, pestilence, natural disasters, riot, terminal virus, hacker attack, network fault and terminal fault). You hereby agree to bear foregoing risks and agree that Feilo Sylvania International Group Kft. is free from any responsibility when normal running of services is influenced by the occurrence of foregoing risks.

  1. Agreement Termination and Breach of Agreement

9.1 You should understand that you shall use the licensed software according to authorization scope, respect intellectual property of software and contents contained in the software, and perform obligations according to the Agreement when using Feilo Sylvania International Group Kft.'s services. Feilo Sylvania International Group Kft. will terminate the application license if you are in material breach of the Agreement.

9.2 Your application of the software relies on supporting services supplied by Feilo Sylvania International Group Kft.'s related companies. Breach of terms, agreements, rules, annunciation and other relevant regulations of Feilo Sylvania International Group Kft. and its related companies may cause failure in normal usage of licensed software, in which case, Feilo Sylvania International Group Kft. shall be entitled to terminate the application license, or take measures to restrain your application license or other rights and interests controlled by Feilo Sylvania International Group Kft. as agreed in the Agreement, including suspension or termination of your application license.

9.3 In case of your breach of the Agreement or other agreements signed with Feilo Sylvania International Group Kft., Feilo Sylvania International Group Kft. and its suppliers shall have the right to notify the related companies, requiring them to take restrictive measures to your rights and interests, including requiring related companies to suspend or terminate supplying part or whole services for you, and legally announce your breach of agreement on websites run or actually controlled by them.

9.4 The licensed software is downloaded from the downloading platform and you shall abide by stipulations of the download platform, system platform and terminal manufacture on application ways and restrictions of the licensed software. If the above mentioned third party confirms that you are in breach of the agreement and Feilo Sylvania International Group Kft. and its supplier's treatment is required, Feilo Sylvania International Group Kft. may terminate your application license at the third party's request.

9.5 When the application license terminates, you shall stop using the licensed software and destroy all copies.

9.6 You must bear all compensation responsibilities if Feilo Sylvania International Group Kft. and other users suffer from losses caused by your breach of terms in the Agreement.

  1. Governing Laws and Severability

10.1 Effectiveness, explanation, change, execution and dispute settlement of the Agreement are subject to laws of Hungary. If no relevant laws and regulations are available, reference to general international business practices and (or) industrial practices shall be made.

10.2 Dispute arising from or in connection with the Agreement may be settled by you and Feilo Sylvania International Group Kft. through friendly negotiation or submitted to the courts of Hungary.

10.3 When any term of the Agreement is judged to be invalid by the Court, it will not influence the effectiveness of other terms or any part thereof.

10.4 It is highlighted that – unless otherwise provided by the Agreement, the licensed software or Feilo Sylvania International Group Kft. –, the licensed software is provided as a free software. In cases, where consumers (natural persons acting for purposes other than self-employment and economic activity) use the licensed software (especially in cases of using the licensed software as a consumer with another smart product), they are provided information required by the relevant consumer protection laws (especially in printed form, packed jointly with a smart product or through a link referring to a Feilo Sylvania website).

10.5. In case of consumers, it is highlighted that Feilo Sylvania International Group Kft. will send you a confirmation email of your signing up to the licensed software (to the e-mail address provided by you during the signing up) immediately, but no later than 48 hours. If the above confirmation of Feilo Sylvania International Group Kft. does not arrive (ie becomes available within your mailing system) within 48 hours of your signing up, you will be relieved of your contractual obligations.

V1.1.0

Dienstleistungsvertrag von SylSmart Standalone

Herzlich willkommen bei SylSmart Standalone!

Bevor Sie den Vertrag annehmen, sollten Sie den gesamten Inhalt des Vertrags gründlich lesen und sich mit den Bedingungen, insbesondere mit den einschränkenden Klauseln oder Ausnahmen, vertraut machen. Einschränkende Klauseln oder Ausnahmen sind fett gedruckt oder in anderer Form hervorgehoben, um auf sie aufmerksam zu machen. Bestehen Zweifel hinsichtlich der Vertragsbedingungen, wenden Sie sich bitte an die zuständige Geschäftsabteilung der Feilo Sylvania International Group Kft. Sie sind nicht befugt die Dienstleistung zu nutzen, bevor Sie alle Vertragsbedingungen, die relevante Vereinbarungen und Regeln usw. nicht gelesen und akzeptiert haben. Sobald Sie „Zustimmen und den Vertrag vorlegen“ auswählen (die detaillierte Formulierung finden Sie auf der Registrierungsseite) und das Registrationsverfahren abschließen oder die Dienstleistung in irgendeiner Form nutzen, wird davon ausgegangen, dass Sie die oben genannten Einschränkungen des Vertrags und Regeln gelesen und akzeptiert haben. Im Fall einer Vertragsverletzung hat die Feilo Sylvania International Group Kft. das Recht, die Dienstleistung für Sie einseitig einzuschränken, auszusetzen oder zu beenden, und hat das Recht, Ihre diesbezügliche Verantwortung zu untersuchen.

Der Dienstleistungsvertrag (im Folgenden „der Vertrag“) wird von Ihnen und der Feilo Sylvania International Group Kft (eine gemäß dem ungarischen Recht organisierte Gesellschaft mit Sitz in Népfürdő utca 22, H-1138 Budapest) abgeschlossen. Der Vertrag umfasst (jedoch nicht ausschließlich) die Datenschutzrichtlinie von Feilo Sylvania International Group Kft. und andere Inhalte. Im Fall einer Änderung wird die Feilo Sylvania International Group Kft. eine Mitteilung mittels der lizenzierten Software ohne weitere Benachrichtigung ankündigen. Nach der Bekanntgabe werden die geänderte Vereinbarung und die Regeln automatisch Bestandteil des Vertrags, ohne dass Sie davon in Kenntnis gesetzt werden müssen, damit Sie zustimmen können. Im Fall von Einwänden gegen solche relevante Änderungen, stellen Sie die Nutzung des Dienstes der Feilo Sylvania International Group Kft. ein; wenn Sie diese Dienstleistungen weiterhin nutzen, wird davon ausgegangen, dass Sie keine Einwände gegen die geänderten Regeln haben und sich mit ihnen einverstanden erklären.

  1. Begriffsbestimmungen

1.1 Lizenzierte Software bezieht sich auf das Softwaresystem, das an Feilo Sylvania International Group Kft. als Hauptlizenznehmer lizenziert heruntergeladen und auf den angegebenen Systemterminals installiert und angewendet wird.

1.2 Dienstleistungen beziehen sich auf Dienstleistungen, die von Feilo Sylvania International Group Kft. und ihren Anbietern für Sie erbracht werden. Sie können solche Dienstleistungen auf dem mobilen Terminal mit der lizenzierten Software nutzen.

1.3 Die Anwendung bezieht sich auf die Dienstleistung, die auf einem Gerät läuft, das entweder die Dienstleistung an den Nutzer liefert oder dem Nutzer die Interaktion mit der Dienstleistung ermöglicht.

  1. Dienstleistung

2.1 Feilo Sylvania International Group Kft. bietet Ihnen intelligente Life-Equipment-Management-Dienstleistungen an, auf deren Basis Sie über die Plattform der Feilo Sylvania International Group Kft. und ihrer Anbieter auf die intelligenten Terminals zugreifen können. Kontrollieren und realisieren Sie die Verbindung zwischen intelligenten Geräten. Zu den Inhalten der Dienstleistungen gehören intelligente Equipment-Management-Dienstleistungen, Verbindung zwischen Geräten und Analysebericht usw. Solche Funktionen können gemäß Änderungen der Benutzeranforderungen oder der Beurteilung des Anbieters optimiert oder modifiziert werden, und die Erbringung der Dienstleistungen kann aufgrund regelmäßiger und unregelmäßiger Wartungsarbeiten ausgesetzt werden.

III. Dienstleistungsumfang

3.1 Feilo Sylvania International Group Kft. gewährleistet Ihnen das Recht, das auf dieser Software basierende Produkt zu nutzen.

3.2 Es ist Ihnen untersagt, das Produkt in irgendeiner Form zu lizenzieren, zu verkaufen, zu vermieten, weiterzugeben, herauszugeben oder das Produkt für andere kommerzielle Zwecke zu verwenden.

3.2 Aufgrund von Beschränkungen der Software-Anpassungsplattform und der Terminals können Sie die lizenzierte Software nur auf der autorisierten Systemplattform und Terminals verwenden; wenn Sie die lizenzierte Software auf anderen Terminals installieren, kann dies Ihre Hardware- oder Softwarefunktion beschädigen.

3.3 Sie erkennen an, dass die lizenzierte Software nur für nicht-kommerzielle Zwecke verwendet werden darf; die Anwendung und die Ausführung der lizenzierten Software ist verboten. Wenn ein solcher kommerzieller Betrieb erforderlich ist, muss eine vorherige schriftliche Autorisierung und Genehmigung von der Feilo Sylvania International Group Kft. eingeholt werden.

3.4 Feilo Sylvania International Group Kft. und ihre Anbieter können die lizenzierte Software oder relevante Funktionen von Zeit zu Zeit ändern, aktualisieren oder übertragen und können dem lizenzierten Softwaresystem neue Funktionen oder Dienstleistungen hinzufügen.

Sofern keine gesonderten Verträge mit den vorgenannten neuen Funktionen oder Dienstleistungen einhergehen, haben Sie Anspruch auf die entsprechenden Funktionen und Dienstleistungen, die ebenfalls Gegenstand des Vertrags sind.

3.5 Sie sind für die Genauigkeit, Zuverlässigkeit, Integrität und Rechtmäßigkeit der eingegebenen Daten und die Rechtmäßigkeit der Art und Weise, wie Sie die Daten erhalten, verantwortlich und müssen die Daten und Informationen von Zeit zu Zeit sichern. Sie tragen alle Risiken für Schäden und Verlust solcher Informationen.

3.6 Sie müssen Ihre Kontonummer und Ihr Passwort ordnungsgemäß aufbewahren. Im Fall einer Sicherheitslücke in Verbindung mit Ihrem Konto (einschließlich, aber nicht beschränkt auf die Offenlegung des Benutzerpassworts), müssen Sie die Feilo Sylvania International Group Kft. rechtzeitig benachrichtigen, und die Feilo Sylvania International Group Kft. wird Sie bei der Ergreifung entsprechender Maßnahmen unterstützen. Andernfalls werden alle Verhaltensweisen im Zusammenhang mit Ihrem Konto von Ihnen übernommen und Sie tragen die gesamte Verantwortung.

3.7 Ihr Gerät erfüllt gemeinsam die folgenden technischen Mindestanforderungen:

Für die Web-Anwendung: (a) hat Internetzugang, (b) erlaubt den Start von der aktuellsten Version des Internetbrowsers mit Vorzug von Google Chrome

Für die mobile Anwendung: (a) hat Internetzugang, (b) die aktuellste Version des Betriebssystems für IOS oder Android (c) verwendet keinen Jailbreak, Root oder anderen Mechanismus, um das Betriebssystem heimlich zu manipulieren.

Wenn Sie auf die Anwendung über ein drahtloses Gerät zugreifen oder die Anwendung auf einem drahtlosen Gerät nutzen, beachten Sie, dass Ihr Mobilfunkanbieter möglicherweise Gebühren oder Datengebühren erhebt, die alle zu Ihren Lasten gehen.

3.8 Diese Nutzungsbedingungen gelten zwischen Ihnen und Feilo Sylvania. Wr sind für die Wartung der Dienstleistung und der Anwendung verantwortlich, nicht irgendein dritter Vetriebskanal (d. h. Apple; Google Ireland oder ihre verbundenen Unternehmen (zusammenfassend als „Google“ bezeichnet), Microsoft). Sie und Feilo Sylvania erkennen an und erklären sich damit einverstanden, dass Apple und seine Tochtergesellschaften Drittbegünstigten dieses Vertrags sind und dass Apple nach Ihrer Einwilligung zu diesen Nutzungsbedingungen das Recht hat (und es wird davon ausgegangen, dass Sie das Recht akzeptiert haben), diesen Vertrag als Drittbegünstigter durchzusetzen. Google übernimmt keine Haftung im Rahmen dieses Vertrags. Bitte lesen Sie die Nutzungsbedingungen von Apple Store und Google Chrome, bevor Sie eine mobile Anwendung von SylSmart nutzen. Microsoft übernimmt keine Haftung im Rahmen dieses Vertrags.

3.9 Bestimmte Komponenten von SylSmart-Anwendungen können Open-Source-Lizenzbedingungen unterliegen. Sie werden zusammen mit den jeweiligen Urheberrechtsvermerken und dem anwendbaren Lizenztext in einer separaten Open-Source-Readme-Datei identifiziert. Feilo Sylvania übernimmt Ihnen oder anderen Personen gegenüber keine Haftung oder Verantwortung für die Nutzung solcher Open-Source-Software. Bitte lesen Sie diese Open-Source-Lizenzbedingungen von Drittanbietern, bevor Sie eine Sylvania-Anwendung verwenden.

3.10 Sylvania-Anwendungen erfordern die Registrierung und die Erstellung Ihres persönlichen Benutzerkontos („Konto“).  Sie werden möglicherweise aufgefordert, bestimmte Informationen anzugeben (zum Beispiel Name, E-Mail-Adresse, Land, Firmenname, Telefonnummer). Diese Informationen werden von Feilo Sylvania gemäß den Datenschutzrichtlinie für die jeweilige Anwendung angefordert und gespeichert. Im Rahmen der jeweiligen Datenschutzrichtlinie erklären Sie sich damit einverstanden, Feilo Sylvania Informationen zur Verfügung zu stellen, die richtig sind und die Ihnen gehören. Sie verpflichten sich außerdem, Feilo Sylvania unverzüglich zu informieren, wenn sich Ihre Kontoinformationen ändern.

Bei der Einrichtung Ihres Kontos werden Sie aufgefordert, Anmeldedaten zu erstellen. Bewahren Sie Ihre Anmeldedaten sicher und privat auf und geben Sie sie nicht an Dritte weiter. Sie sind dafür verantwortlich sicherzustellen, dass diese Informationen vertraulich bleiben, und jedes Verhalten, jede Handlung, Untätigkeit oder Nachlässigkeit, die in Ihrem Konto oder von Ihnen oder Ihrem Gerät in der Anwendung vorgenommen wird, liegt in Ihrer Verantwortung, unabhängig davon, ob es autorisiert oder nicht autorisiert ist. Sie sind auch dafür verantwortlich, den Zugriff auf Ihre(n) Computer oder mobile(n) Gerät(e) zu beschränken, auf denen Sie das Gerät oder die Anwendung nutzen oder darauf zugreifen. Sie sollten Feilo Sylvania unverzüglich über jeden unbefugten Zugriff auf Ihre Konten informieren.

3.11 Feilo Sylvania behält sich das Recht vor, unsere vorherige oder spätere Zustimmung zur Registrierung zu verlangen. Wir haben das Recht, die Registrierung zu verweigern, insbesondere wenn Sie zuvor gegen die Nutzungsbedingungen verstoßen haben. Wir können jederzeit und nach eigenem Ermessen den Zugang zur Anwendung aus Sicherheits- oder anderen berechtigten Gründen aussetzen und/oder blockieren.

3.12 Die Anwendung unterstützt bestimmte Benutzerrollen in der Anwendung, wie zum Beispiel einen Projekteigentümer, einen Manager, einen Installierer und einen Endbenutzer, wie in der Dokumentation beschrieben. Bitte beachten Sie, dass bestimmte Rechte und Pflichten in Bezug auf die Leistung der Anwendung zu den spezifischen Benutzerrollen und ihrem Konto gehören. Wir empfehlen Ihnen daher, die Dokumentation sorgfältig zu lesen. Feilo Sylvania behält sich das Recht vor, die Wiederherstellung des Zugangs zum Konto (im Fall der Löschung des Kontos) oder die Übertragung des Zugangs zum Konto an Dritte zu verweigern. Deshalb, wenn Sie die Anwendung als „Projekteigentümer“ verwenden, sind Sie und ein Mieter oder der Eigentümer der Immobilie, in der das Beleuchtungssystem betrieben wird, dafür verantwortlich, den Zugang zu dem durch die Nutzung der Anwendung erstellten Projekt zu sichern.

  1. Ein Dritter

4.1 Sie erkennen an, dass bestimmte Dienstleistungen der Feilo Sylvania International Group Kft. und ihrer Anbieter basieren auf Software oder Dienstleistungen Dritter beruhen. Diese Dienstleistung wird eingerichtet, um Ihre Anwendung zu erleichtern, und die erforderliche rechtliche Genehmigung wird von Dritten eingeholt.

4.2 Das Produkt enthält bestimmte Informationen und Dienstleistungen des Dritten. Die Feilo Sylvania International Group Kft. und ihre Anbieter kontrollieren weder Informationen und Dienstleistungen von Dritten, noch tragen sie die Verantwortung dafür.

4.3 Sie erkennen an, dass die Feilo Sylvania International Group Kft. und ihre Anbieter nicht garantieren können, dass die lizenzierte Software solche Dienstleistungen immer verwendet oder enthält, oder dass andere Software, die von derselben Drittpartei bereitgestellt wird, in Zukunft verwendet wird. Ebenso kann sie ähnliche Dienste verwenden, die von einer anderen Drittpartei bereitgestellt werden. Bei der Anwendung unterliegt die entsprechende Software oder Dienstleistung diesem Vertrag.

  1. Dienst-Anwendungsstandard

5.1 Sie müssen die lizenzierte Software in normaler Weise verwenden. Folgende Verwendungsarten verstoßen gegen den Anwendungsstandard:

1) Ausgabe oder Weitergabe von Computerviren, Würmern, bösartigen Codes oder Software, die absichtlich das Computersystem oder Daten beschädigt oder verändert;

2) Erheben von Informationen oder Daten anderer Nutzer ohne Autorisierung, zum Beispiel E-Mail-Adressen und dergleichen;

3) Die böswillige Verwendung des Produkts auf automatische Weise, wodurch der Server überlastet wird oder der Webserver und die Netzwerkverbindungen in anderer Form gestört oder beschädigt werden.

4) Der Versuch, die Serverdaten oder Kommunikationsdaten des Produkts ohne Autorisierung zu besuchen;

5) Die Störung oder Beschädigung der Produktionsanwendung durch andere Nutzer.

5.2 Sie verstehen und stimmen zu, dass:

1) Die Feilo Sylvania International Group Kft. feststellt, ob Sie gegen die oben genannten Normen verstoßen haben oder nicht, und Ihre Anwendungslizenz gemäß den Ergebnissen der Feststellung aussetzt oder beendet oder andere Einschränkungen gemäß dem Vertrag vornimmt.

2) Die Feilo Sylvania International Group Kft. wird Informationen, die gegen Gesetze verstoßen, die die Rechte anderer verletzen oder die gegen den von Ihnen ausgestellten Vertrag verstoßen, wenn Sie die lizenzierte Software nutzen, direkt löschen.

3) Erleidet ein Dritter aufgrund Ihrer Verletzung von Anwendungsstandards einen Schaden, tragen Sie selbständig die rechtliche Verantwortung in Ihrem Namen und schützen und entschädigen Feilo Sylvania International Group Kft. für Verluste oder zusätzliche Kosten, die daraus entstehen. Andernfalls hat die Feilo Sylvania International Group Kft. das Recht, einen Schadensersatz zu fordern.

4) Erleiden die Feilo Sylvania International Group Kft. und ihre Anbieter aufgrund Ihres Verstoßes gegen die einschlägigen Gesetze oder den Vertrag einen Schaden, müssen Sie die Feilo Sylvania International Group Kft. und ihre Anbieter für die daraus entstehenden Verluste und (oder) Kosten entschädigen.

  1. Garantie

6.1 Sofern nicht ausdrücklich vom Anbieter oder vom Dritthersteller schriftlich festgelegt, wird jegliche vom Anbieter zur Verfügung gestellte Software und deren Dokumentation, unabhängig davon, ob es sich um Software des Anbieters oder um Software von Dritten handelt, im Ist-Zustand und ohne jegliche Garantie geliefert, einschließlich, aber nicht beschränkt auf die stillschweigenden Garantie für Leistung, Marktgängigkeit, Genauigkeit, Vollständigkeit, Eignung für einen bestimmten Zweck und Nichtverletzung Dritter in Bezug auf die Software und das begleitende schriftliche Material.

6.2 Ungeachtet der Bestimmungen in Artikels 6.1, garantiert der Anbieter, wenn es sich bei der Software um Software des Anbieters handelt, dass diese frei von Trojanern, Viren oder anderem bösartigen Code ist.

6.3       In Bezug auf die Software des Anbieters übernimmt der Anbieter keine Garantie für die Kompatibilität mit der Software, den Systemen, den Netzwerken oder den Verbindungen des Käufers oder für die Verfügbarkeit des Netzwerkes oder des Empfangs, es sei denn, dies ist ausdrücklich vorgesehen, und der Käufer sollte sich vor Vertragsabschluss davon überzeugen.

VII. Standard für Informationsinhalt

7.1 Sie verpflichten sich, dass Sie durch die Nutzung der Dienstleistung keine gesetzeswidrigen Handlungen oder unangemessenen Verhaltensweisen vornehmen. Solche Handlungen und Verhaltensweisen sind einschließlich (aber nicht beschränkt):

7.1.1 Hochladen, Weitergeben oder Teilen con Informationen mit einem der folgenden Inhalte:

1) Widerspruch zu den in der Verfassung festgelegten Grundprinzipien;

2) Gefährdung der Staatssicherheit, Offenlegung von Staatsgeheimnissen, Untergrabung der Staatsmacht und Sabotage der Staatseinheit;

3) Schädigung der staatlichen Ehre und der staatlichen Leistungen;

4) Anstiftung zu nationalem Hass und Diskriminierung und Sabotage der nationalen Einheit;

5) Zerstörung der Religionspolitik des Staates und Befürwortung der Häresie und feudalistischem Aberglauben;

6) Verbreitung von Gerüchten, Störung der sozialen Ordnung und Zerstörung der sozialen Stabilität;

7) Verbreitung von Obszönität, Pornografie, Glücksspiel, Gewalt, Mord und Terror oder Beihilfe zu einer Straftat;

8) Beleidigung oder Verleumdung anderer und Verletzung der gesetzlichen Rechte und Interessen anderer;

9) Inhalte, die eine Täuschung, einen Betrug, eine Schädigung, eine Bedrohung, eine Verletzung der Privatsphäre anderer, eine Belästigung, eine Verletzung, eine Verleumdung, eine Grobheit, eine Unanständigkeit oder einen moralisch abstoßenden Inhalt enthalten;

10) Andere Inhalte, die durch geltende Gesetze, Vorschriften, Regeln, Bestimmungen und andere Rechtsnormen eingeschränkt oder verboten sind.

VIII. Datenschutzrichtlinie und Daten

8.1 Für die Feilo Sylvania International Group Kft. ist es wichtig, Ihre persönlichen Daten zu schützen. Die Feilo Sylvania International Group Kft. erstellt die Datenschutzrichtlinie von Feilo Sylvania International Group Kft., in der die Inhalte in Bezug auf das Eigentum und den Schutz des geistigen Eigentums, die Erhebung, die Verwendung, die Weitergabe, die Speicherung und den Schutz usw. Ihrer Daten offengelegt werden. Wir empfehlen Ihnen sich, die Feilo Sylvania International Group Kft. SylSmart Connected Datenschutzrichtlinie und die Datenschutzrichtlinie der Anwendung aufmerksam durchzulesen.

  1. Gebühr

9.1 Sofern im separaten Vertrag oder im Angebot nicht anders angegeben, stellt Feilo Sylvania Ihnen die Anwendung kostenlos zur Verfügung.

Feilo Sylvania kann auch bestimmte zusätzliche und kostenpflichtige Funktionen, Funktionalitäten und damit verbundene Dienstleistungen anbieten. Feilo Sylvania kann auch den nicht kostenpflichtigen Speicherplatz für Benutzerinhalte begrenzen und Gebühren für die Speicherung bestimmter Datenmengen erheben.

Darüber hinaus akzeptieren Sie, dass einige der Funktionalitäten der Anwendung den Kauf und die Installation zusätzlicher Geräte oder Software erfordern können, die gesondert zu vereinbaren sind. Wenn Sie daran interessiert sind, wenden Sie sich bitte an Feilo Sylvania.

  1. Updates und Upgrades

Sie erkennen an, dass die Anwendung und die Dienstleistung von Zeit zu Zeit geändert werden können, insbesondere im Hinblick auf die Sicherheit der Anwendung. Daher kann jeder Aspekt der Anwendung oder der Dienstleistung geändert, ergänzt, gelöscht, aktualisiert oder aufgerüstet werden. Feilo Sylvania kann Modifikationen oder Änderungen an der Anwendung jederzeit nach eigenem Ermessen und ohne Sie zu benachrichtigen vornehmen.

  1. Beschränkungen bei der Nutzung der Anwendung

Zusätzlich zu anderen Einschränkungen, die in diesen Nutzungsbedingungen festgelegt sind, stimmen Sie zu, dass:

(a)        Sie auf eigenes Risiko für die Nutzung der Anwendung verantwortlich sind, einschließlich der Einhaltung von Gesetzen und etwaigen Exportbeschränkungen in Bezug auf die Nutzung der Anwendung am Ort der Nutzung und Ausführung der Anwendung, insbesondere für die Einholung der rechtlichen Zustimmung des Eigentümers/Mieters oder des Verfügungsberechtigten der Immobilie, auf der das Beleuchtungssystem und die Geräte installiert sind.

(b)        Sie die Anwendung nicht unter Verletzung dieser Nutzungsbedingungen, von Gesetzen oder Vorschriften oder zu rechtswidrigen oder missbräuchlichen, unethischen Zwecken nutzen dürfen; in keiner Weise, die Silvair oder anderen Dritten, Personen oder Nutzern Schaden zufügen könnte (einschließlich, aber nicht beschränkt auf Tod, Personenschäden oder schwere physische Schäden oder Sachschaden).

(c)        keine falschen, illegalen oder irreführenden Informationen oder Informationen, die die Rechte anderer verletzen oder dagegen verstoßen (insbesondere Rechte an geistigem Eigentum oder das Recht auf Privatsphäre oder Öffentlichkeit), in die Anwendung aufzunehmen.

(d)       Sie die über die Anwendung verfügbaren Dienste, Informationen, Anwendungen oder Software nicht in einer Weise nutzen oder darauf zugreifen, die nicht ausdrücklich von Feilo Sylvania gestattet ist.

(e)        keine Informationen in die Anwendung einzugeben oder hochzuladen, die Viren, Trojaner, Würmer, Zeitbomben oder andere Computerprogrammierroutinen enthalten, die darauf abzielen, die Anwendung zu beschädigen, zu stören, abzufangen oder zu enteignen, oder die die geistigen Eigentumsrechte eines anderen verletzen.

(f)        Sie die Herkunft von Informationen, die über die Anwendung übertragen werden, nicht verschleiern.

(g)        Sie die Anwendung oder die Dienstleistung nicht auf eine Art und Weise nutzen oder darauf zugreifen dürfen, die nach der Beurteilung von Feilo Sylvania die Leistung oder die Funktion der Anwendung beeinträchtigt oder die Fähigkeit autorisierter Parteien, auf die Anwendung oder die Dienstleistung zuzugreifen, beeinträchtigt.

(h)        Sie ohne die ausdrückliche schriftliche Zustimmung von Feilo Sylvania keine Framing-Techniken verwenden dürfen, um Teile oder Aspekte des geistigen Eigentums einzuschließen.

(i)         die Anwendung nicht zu verändern, anzupassen oder in ein anderes Programm einzubinden oder abgeleitete Werke auf der Grundlage der Anwendung zu erstellen.

XII. Ausnahmeklauseln

12.1 Sofern in Gesetzen und Vorschriften nicht anders festgelegt ist, wird die Feilo Sylvania International Group Kft. ihr Bestes tun, um die Sicherheit, Gültigkeit, Genauigkeit und Zuverlässigkeit der lizenzierten Software und der damit verbundenen Technologien und Informationen zu gewährleisten, aber die Feilo Sylvania International Group Kft. kann dies aufgrund der Beschränkungen durch die heute verfügbaren Technologien nicht garantieren.

12.2 Sie nehmen zur Kenntnis, dass die Feilo Sylvania International Group Kft. keine Verantwortung für direkte oder indirekte Schäden, die durch höhere Gewalt und Verzug eines Dritten verursacht werden.

12.3 Sie sind für Personenschäden oder zufällige oder indirekte Schäden verantwortlich, die durch einen der folgenden Unfälle verursacht werden oder damit zusammenhängen: 1) Ein Dritter nutzt die lizenzierte Software oder verändert Ihre Daten ohne Erlaubnis; 2) Kosten und Verluste, die durch die Nutzung der lizenzierten Software entstehen; 3) Ihr Missverständnis der lizenzierten Software; 4) Sonstige Verluste im Zusammenhang mit der lizenzierten Software, die durch Gründe verursacht werden, die nicht der Feilo Sylvania International Group Kft. zuzuschreiben sind.

12.4 Jede andere lizenzierte Software/abgeleitete Software, die nicht von Feilo Sylvania International Group Kft. entwickelt und freigegeben wurde, oder deren Entwicklung und Freigabe nicht von Feilo Sylvania International Group Kft. gewährt wurde, gilt als illegale Software. Das Herunterladen, die Installation und die Nutzung solcher Software können unvorhersehbare Risiken bergen. Die Feilo Sylvania International Group Kft. ist frei von rechtlicher Verantwortung und daraus entstehenden Streitigkeiten und die Feilo Sylvania International Group Kft. hat das Recht, die Anwendungslizenz und/oder alle anderen Dienste auszusetzen oder zu beenden.

12.5 Sie wurden darüber informiert, dass die Nutzung von Feilo Sylvania International Group Kft SylSmart Connected und der intelligenten Plattform ihres Anbieters eine Internetdienstleistung beinhaltet, die in allen Verbindungen von instabilen Faktoren beeinträchtigt werden kann. Obwohl die Feilo Sylvania International Group Kft. Schutzmaßnahmen getroffen hat, kann die Dienstleistung infolge inhärenter Mängel des Internets und der elektronischen Kommunikation sowie aufgrund von Faktoren, die sich der Kontrolle einer Vertragspartei entziehen (einschließlich, aber nicht beschränkt auf Feuer, Überschwemmung, Terroranschläge, Epidemien, Naturkatastrophen, Aufstand, Terminalviren, Hackerangriffe, Netzwerk- und Terminalfehler), ausgesetzt, beendet oder verzögert werden oder unter Anwendungsbeschränkungen oder Anwendungsfehlern leiden. Sie erklären sich hiermit bereit, die vorgenannten Risiken zu tragen und stimmen zu, dass die Feilo Sylvania International Group Kft. von jeglicher Verantwortung befreit ist, wenn der normale Betrieb der Dienstleistungen durch das Auftreten der vorgenannten Risiken beeinflusst wird.

XIII. Vertragsbeendigung und Vertragsbruch

13.1 Sie sollten sich darüber im Klaren sein, dass Sie die lizenzierte Software entsprechend dem Umfang der Autorisierung nutzen, das geistige Eigentum an der Software und den in der Software enthaltenen Inhalten respektieren und die Verpflichtungen gemäß dem Vertrag erfüllen müssen, wenn Sie die Dienstleistungen von der Feilo Sylvania International Group Kft. nutzen. Die Feilo Sylvania International Group Kft. wird die Anwendungslizenz kündigen, wenn Sie den Vertrag erheblich verletzen.

13.2 Ihre Anwendung der Software stützt sich auf unterstützende Dienstleistungen, die von verbundenen Unternehmen der Feilo Sylvania International Group Kft. bereitgestellt werden. Ein Verstoß gegen Bedingungen, Vereinbarungen, Regeln, Bekanntmachungen und andere relevante Vorschriften der Feilo Sylvania International Group Kft. und der mit ihr verbundenen Unternehmen kann zu einer Störung der normalen Nutzung der lizenzierten Software führen. In diesem Fall ist Feilo Sylvania International Group Kft. berechtigt, die Anwendungslizenz zu kündigen oder Maßnahmen zu ergreifen, um Ihre Anwendungslizenz oder andere von der Feilo Sylvania International Group Kft. kontrollierte Rechte und Interessen, wie im Vertrag vereinbart, einzuschränken, einschließlich der Aussetzung oder Kündigung Ihrer Anwendungslizenz.

13.3 Falls Sie gegen den Vertrag oder andere mit Feilo Sylvania International Group Kft. geschlossene Verträge verstoßen, haben die Feilo Sylvania International Group Kft. und ihre Anbieter das Recht, die verbundenen Unternehmen zu benachrichtigen und von ihnen zu verlangen, restriktive Maßnahmen in Bezug auf Ihre Rechte und Interessen zu ergreifen, einschließlich der Aufforderung an die verbundenen Unternehmen, die Erbringung von Dienstleistungen für Sie ganz oder teilweise auszusetzen oder zu beenden, und Ihren Vertragsbruch auf den von ihnen betriebenen oder tatsächlich kontrollierten Websites rechtlich anzukündigen.

13.4 Die lizenzierte Software wird von der Download-Plattform heruntergeladen und Sie sind verpflichtet, die Bestimmungen der Download-Plattform, der Systemplattform und des Terminalherstellers über die Anwendungsmöglichkeiten und Einschränkungen der lizenzierten Software einzuhalten. Wenn der oben genannte Dritte bestätigt, dass Sie den Vertrag verletzen, und das Eingreifen durch die Feilo Sylvania International Group Kft. und ihre Anbieter erforderlich ist, kann die Feilo Sylvania International Group Kft. Ihre Anwendungslizenz auf Verlangen des Dritten kündigen.

13.5 Wenn die Anwendungslizenz endet, müssen Sie die Nutzung der lizenzierten Software einstellen und alle Kopien vernichten.

13.6 Sie müssen alle Entschädigungspflichten tragen, wenn die Feilo Sylvania International Group Kft. und andere Nutzer Verluste erleiden, die durch Ihren Verstoß gegen die Bestimmungen des Vertrags verursacht wurden.

XIV. Anwendbares Recht und Salvatorische Klausel

14.1 Die Wirksamkeit, Erklärung, Änderung, Ausführung und Streitbeilegung des Vertrags unterliegen ungarischem Recht. Wenn keine einschlägigen Gesetze und Vorschriften verfügbar sind, wird auf die allgemeinen internationalen Geschäftspraktiken und (oder) industriellen Praktiken verwiesen.

14.2 Streitigkeiten, die sich aus oder im Zusammenhang mit dem Vertrag ergeben, können von Ihnen und der Feilo Sylvania International Group Kft. durch freundschaftliche Verhandlungen beigelegt oder den ungarischen Gerichten vorgelegt werden.

14.3 Wenn eine Bestimmung des Vertrags vom Gericht für ungültig erklärt wird, hat dies keinen Einfluss auf die Gültigkeit anderer Bestimmungen oder eines Teils davon.


V1.1.0

Service Agreement of SylSmart Standalone

Welcome to SylSmart Standalone!

Before accepting the Agreement, you are supposed to thoroughly read all contents of the Agreement, and fully know its terms, especially restrictive clauses or exceptions. Restrictive clauses or exceptions are bold or highlighted in other forms to catch your attention. In case of any doubt for the terms of the Agreement, please contact relevant business department of Feilo Sylvania International Group Kft.. You are not allowed to use the service before you have read and accepted all terms of the Agreement, relevant agreements and rules, etc. Once you select "agree and submit the Agreement" (see registration page for detailed wordings) and complete the registration procedure, or you use the service in any form, it will be deemed that you have read and agreed with the restriction of the Agreement and rules above. In case of any breach of the Agreement, Feilo Sylvania International Group Kft. has the right to unilaterally restrict, suspend or terminate the service for you, and has the right to investigate your relevant responsibilities.

The Service Agreement (hereinafter referred to as "the Agreement") is signed by you and Feilo Sylvania International Group Kft (an entity organized under the laws of Hungary, with head office at 22 Népfürdő utca, H-1138 Budapest). It includes (but not limited to) Feilo Sylvania International Group Kft. Privacy Policy and other contents. In case of change, Feilo Sylvania International Group Kft. will announce by means of the licensed software sending a message without further notification. Upon announcement, the changed agreement and rules become a part to the Agreement automatically, without further notification to you for your consent. In case of objection to such relevant changes, stop use Feilo Sylvania International Group Kft.'s service; if you keep using it, it will deemed as that you hold no objections against the changed rules and agree to abide by them.

  1. Definitions of Terms

1.1 Licensed software refers to software system licensed to Feilo Sylvania International Group Kft. as master licensee, downloaded and installed and applied in specified system mobile terminals.

1.2 Services refer to services provided for you by Feilo Sylvania International Group Kft. and its suppliers. You can use such services on the mobile terminal with the licensed software.

  1. Service

2.1 Feilo Sylvania International Group Kft. offers you intelligent life equipment management services, based on which you can access the intelligent terminals on Feilo Sylvania International Group Kft. and its suppliers' smart platform through the Feilo Sylvania International Group Kft. Control, and realize interlinkage among intelligent equipment. Service contents include intelligent equipment management, scene interlinkage and analysis report, etc. Such functions may be optimized or modified according to changes of users' demands or judgment of service supplier, and service supply may be suspended due to regular and irregular maintenance.

III. Scope of Service

3.1 Feilo Sylvania International Group Kft. grants you with the right to use the product based on this software.

3.2 You are prohibited to license, sell, lease, transfer, issue the product in any form, or use the product for other commercial purpose.

3.2 Due to limitations on software adaptation platform and terminals, you can only use the licensed software in the authorized system platform and terminal; if you install the licensed software on other terminal equipment, it may damage your hardware or software function.

3.3 You acknowledge that the licensed software can only be used for non-commercial purpose; application and running of the licensed software is prohibited. If such commercial operation is necessary, prior written authorization and permission from Feilo Sylvania International Group Kft. shall be obtained.

3.4 Feilo Sylvania International Group Kft. and its suppliers may change, upgrade or transfer the licensed software or relevant functions from time to time, and may add new functions or services in the licensed software system. If no separate agreements are accompanied with the aforesaid new functions or services, you are entitled to the corresponding functions and services, which is also subject to the Agreement.

3.5 You shall be responsible for the accuracy, reliability, integrity and legality of input data and legality of the way in which you obtain the data, and shall back up data and information from time to time. You shall bear all risks for damage and loss of such information.

3.6 You shall properly keep your account number and password. In case of any safety loophole for your account (including but not limited to divulgence of user password), you shall notify Feilo Sylvania International Group Kft. in time, and Feilo Sylvania International Group Kft. will assist you in taking relevant measures. Otherwise, all behaviors related to your account shall be assumed by you and you will bear all responsibilities.

  1. A Third Party

4.1 You acknowledge that certain service of Feilo Sylvania International Group Kft. and its suppliers is based on software or services provided by a third party. Such service is set to facilitate your application and necessary legal authorization is obtained from the third party.

4.2 The product includes certain information and services of the third party. Feilo Sylvania International Group Kft. and its suppliers neither controls nor bears responsibility for information and services of the third party.

4.3 You acknowledge that Feilo Sylvania International Group Kft. and its suppliers cannot guarantee that the licensed software always uses or contains such services, or that other software provided by the same third party will be used in future. Likewise, it may use similar services supplied by another third party. Upon application, the aforesaid corresponding software or services are subject to this Agreement.

  1. Service Application Standard

5.1 You shall use the licensed software in a normal manner. The following ways are in breach of the application standard:

1) Issue or share computer virus, worms, malicious codes, or software that deliberately damages or changes computer system or data;

2) Collect information or data of other users without authorization, for example, email address and the like;

3) Maliciously use the product in an automatic way, causing over load to the server, or interfere with or damage web server and network links in other forms.

4) Attempt to visit server data or communication data of the product without authorization;

5) Interfere with or damage the production application by other users.

5.2 You understand and agree that:

1) Feilo Sylvania International Group Kft. will determine whether or not you are involved in violation of standards above, and suspend or terminate your application license according to determination results or take other restrictions according to agreements.

2) Feilo Sylvania International Group Kft. will directly delete information in breach of laws, or infringing others' legal rights, or in breach of the Agreement issued by you when using the licensed software.

3) If a third party suffers from damage due to your breach of application standards, you shall independently bear legal responsibility in your name, and protect and indemnify Feilo Sylvania International Group Kft. from losses or additional expenses generated therefrom. Otherwise, Feilo Sylvania International Group Kft. has the right to claim compensation.

4) If Feilo Sylvania International Group Kft. and its suppliers suffers from any loss due to your breach of relevant laws or the Agreement, you shall compensate Feilo Sylvania International Group Kft. and its suppliers for losses and (or) expenses generated therefrom.

  1. Warranty

6.1 Unless specifically set forth by Supplier or the third party manufacturer in writing, any and all software and its documentation provided by the Supplier, whether Supplier Software or third party software, is supplied “as is”, without any warranty, including, without limitation, the implied warranties of performance, merchantability, accuracy, completeness, fitness for a particular purpose, and  non-infringement with respect to the software and accompanying written materials.

6.2 Notwithstanding the provisions of clause 6.1, where the software is Supplier Software, Supplier warrants that it is free from Trojans, viruses or other malicious code.

6.3       In respect of Supplier Software, Save where specifically provided, the Supplier does not offer any guarantee of compatibility with Buyer’s own software, systems, networks or connections or of any network or reception availability and the Buyer should satisfy itself of the same prior to Contract.

VII. Information Content Standard

7.1 You promise that you will not conduct any act in breach of laws or improper behaviors by using the service, such act and behavior include (but not limited to):

7.1.1 Uploading, transferring or sharing information containing one of the following contents:

1) Opposing the basic principles determined in the Constitution;

2) Endangering state safety, disclosing state secret, subverting state power and sabotaging state unity;

3) Damaging state honor and benefit;

4) Inciting national hatred and discrimination and sabotaging national unity;

5) Destroying religious policy of the state and advocating heresy and feudalistic superstition;

6) Spreading rumors, disturbing social order and destroying social stability;

7) Spreading obscenity, porn, gambling, violence , murder and terror or abetting a crime;

8) Insulting or slandering others and infringing on the legal rights and interests of others;

9) Containing contents of sham, defrauding, harm, threat, infringement to others' privacy, harassment, infringement, slander, coarseness, indecency, or morally repulsive contents;

10) Containing other contents restricted or forbidden by applicable laws, regulations, rules, provisions and other legal standards.

VIII. Private Policy and Data

8.1 It is crucial for Feilo Sylvania International Group Kft. to protect your personal information. Feilo Sylvania International Group Kft. prepares Feilo Sylvania International Group Kft. Privacy Policy, in which contents related to ownership and protection of intellectual property, collection, use, share, storage and protection, etc. of your information are disclosed. You are suggested to thoroughly read Feilo Sylvania International Group Kft. SylSmart Standalone Privacy Policy.

  1. Exception Clauses

9.1 Unless otherwise specified in laws and regulations, Feilo Sylvania International Group Kft. will do its best to ensure the security, validity, accuracy and reliability of the licensed software and technologies and information involved, but Feilo Sylvania International Group Kft. is unable to guarantee the same due to restriction by available technologies nowadays. 

9.2 You understand that Feilo Sylvania International Group Kft. will not assume responsibility for direct or indirect losses caused by force majeure and default of a third party. 

9.3 You shall be responsible for personnel injury or incidental or indirectly injury caused by or related to one of the following accidents: 1) A third party uses the licensed software or changes your data without permission; 2) Expenses and losses produced by using the licensed software; 3) Your misunderstanding of the licensed software; 4) Other losses related to licensed software caused by reasons not attributable to Feilo Sylvania International Group Kft.. 

9.4 Any other licensed software-derived software not developed and released by Feilo Sylvania International Group Kft. or the development and release are not granted by Feilo Sylvania International Group Kft. is illegal software. Downloading, installing and using such software may cause unpredictable risks. Feilo Sylvania International Group Kft. shall be free from legal responsibilities and disputes generated therein and Feilo Sylvania International Group Kft. shall have the right to suspend or terminate application license and/or other all services. 

9.5 You have been informed of that the usage of Feilo Sylvania International Group Kft SylSmart Standalone. and its supplier's smart platform involves in Internet service, which may be affected by unstable factors in all links. Although Feilo Sylvania International Group Kft. has taken safeguard measures, the service may be suspended, terminated, delayed, suffered from application restriction or application failure due to inherent defects of Internet and e-communication as well as factors beyond reasonable control of any party to the Agreement (including but not limited to fire, flood, terrorist attack, pestilence, natural disasters, riot, terminal virus, hacker attack, network fault and terminal fault). You hereby agree to bear foregoing risks and agree that Feilo Sylvania International Group Kft. is free from any responsibility when normal running of services are influenced by the occurrence of foregoing risks.

  1. Agreement Termination and Breach of Agreement

10.1 You should understand that you shall use the licensed software according to authorization scope, respect intellectual property of software and contents contained in the software, and perform obligations according to the Agreement when using Feilo Sylvania International Group Kft.'s services. Feilo Sylvania International Group Kft. will terminate the application license if you are in material breach of the Agreement.

10.2 Your application of the software relies on supporting services supplied by Feilo Sylvania International Group Kft.'s related companies. Breach of terms, agreements, rules, annunciation and other relevant regulations of Feilo Sylvania International Group Kft. and its related companies may cause failure in normal usage of licensed software, in which case, Feilo Sylvania International Group Kft. shall be entitled to terminate the application license, or take measures to restrain your application license or other rights and interests controlled by Feilo Sylvania International Group Kft. as agreed in the Agreement, including suspension or termination of your application license.

10.3 In case of your breach of the Agreement or other agreements signed with Feilo Sylvania International Group Kft., Feilo Sylvania International Group Kft. and its suppliers shall have the right to notify the related companies, requiring them to take restrictive measures to your rights and interests, including requiring related companies to suspend or terminate supplying part or whole services for you, and legally announce your breach of agreement on websites run or actually controlled by them.

10.4 The licensed software is downloaded from the downloading platform and you shall abide by stipulations of the download platform, system platform and terminal manufacture on application ways and restrictions of the licensed software. If the above mentioned third party confirms that you are in breach of the agreement and Feilo Sylvania International Group Kft. and its supplier's treatment is required, Feilo Sylvania International Group Kft. may terminate your application license at the third party's request.

10.5 When the application license terminates, you shall stop using the licensed software and destroy all copies.

10.6 You must bear all compensation responsibilities if Feilo Sylvania International Group Kft. and other users suffer from losses caused by your breach of terms in the Agreement.

  1. Governing Laws and Severability

11.1 Effectiveness, explanation, change, execution and dispute settlement of the Agreement are subject to laws of Hungary. If no relevant laws and regulations are available, reference to general international business practices and (or) industrial practices shall be made.

11.2 Dispute arising from or in connection with the Agreement may be settled by you and Feilo Sylvania International Group Kft. through friendly negotiation or submitted to the courts of Hungary.

11.3 When any term of the Agreement is judged to be invalid by the Court, it will not influence the effectiveness of other terms or any part thereof.

Service Agreement of SylSmart Standalone

Welcome to SylSmart Standalone!

Before accepting the Agreement, you are supposed to thoroughly read all contents of the Agreement, and fully know its terms, especially restrictive clauses or exceptions. Restrictive clauses or exceptions are bold or highlighted in other forms to catch your attention. In case of any doubt for the terms of the Agreement, please contact relevant business department of Feilo Sylvania International Group Kft.. You are not allowed to use the service before you have read and accepted all terms of the Agreement, relevant agreements and rules, etc. Once you select "agree and submit the Agreement" (see registration page for detailed wordings) and complete the registration (signing up) procedure, or you use the service in any form, it will be deemed that you have read and agreed with the restriction of the Agreement and rules above. In case of any breach of the Agreement, Feilo Sylvania International Group Kft. has the right to unilaterally restrict, suspend or terminate the service for you, and has the right to investigate your relevant responsibilities.

The Service Agreement (hereinafter referred to as "the Agreement") is signed by you and Feilo Sylvania International Group Kft (an entity organized under the laws of Hungary, with head office at 22 Népfürdő utca, H-1138 Budapest) by taking the contractual steps specified above. If Feilo Sylvania International Group Kft. is required to provide you confirmation in accordance with Art. 10.5 of this Agreement, the Agreement is deemed to be signed upon the arrival of the confirmation. During the signing up procedure, you have the opportunity to correct incorrect data entry, and you can also update your information in the licensed software or by contacting Feilo Sylvania International Group Kft. (please, see contacts details above). In addition to that, Feilo Sylvania International Group Kft. also provides its Privacy Policy and other contents. In case of change, Feilo Sylvania International Group Kft. will announce by means of the licensed software sending a message without further notification. Upon announcement, the changed agreement and rules become a part to the Agreement automatically, without further notification to you for your consent. In case of objection to such relevant changes, stop use Feilo Sylvania International Group Kft.'s service; if you keep using it, it will be deemed as that you hold no objections against the changed rules and agree to abide by them.

With regard to the above, Feilo Sylvania International Group Kft. informs you that the Agreement is not regarded as a written contract, however, Feilo Sylvania International Group Kft. records and keeps track of your signing up and usage of the licensed software as specified in its Privacy Policy. The Agreement is always accessible through the licensed software. The language of the Agreement corresponds to your language settings (for example, if you set English language in the licensed software and the Agreement is accessible in English through the licensed software, the language of the Agreement is English), however, you can also check any other language version of the Agreement and change language settings later on through the licensed software.

It is also highlighted that there is no code of conduct at hand for the activity of Feilo Sylvania International Group Kft., however certain policies and other documents issued by Feilo Sylvania International Group Kft. may be relevant for certain persons, regarding which Feilo Sylvania International Group Kft. provides information on its websites, through its applications or licensed software and in its correspondence with the relevant persons.

  1. Definitions of Terms

1.1 Licensed software refers to software system licensed to Feilo Sylvania International Group Kft. as master licensee, downloaded and installed and applied in specified system mobile terminals. This also includes the SylSmart Standalone Application.

1.2 Services refer to services provided for you by Feilo Sylvania International Group Kft. and its suppliers. You can use such services on the mobile terminal with the licensed software.

  1. Service

2.1 Feilo Sylvania International Group Kft. offers you intelligent life equipment management services, based on which you can access the intelligent terminals on Feilo Sylvania International Group Kft. and its suppliers' smart platform through the Feilo Sylvania International Group Kft. Control, and realize interlinkage among intelligent equipment. Service contents include intelligent equipment management, scene interlinkage and analysis report, etc. Such functions may be optimized or modified according to changes of users' demands or judgment of service supplier, and service supply may be suspended due to regular and irregular maintenance.

III. Scope of Service

3.1 Feilo Sylvania International Group Kft. grants you the non-exclusive right to use the product based on this licensed software.

3.2 You are prohibited to license, sell, lease, transfer, issue the product or the licensed software in any form, or use them for other commercial purpose.

3.3 Due to limitations on software adaptation platform and terminals, you can only use the licensed software in the authorized system platform and terminal; if you install the licensed software on other terminal equipment, it may damage your hardware or software function.

3.4 You acknowledge that the licensed software can only be used for non-commercial purpose; application and running of the licensed software for commercial purposes is prohibited. If such commercial operation is necessary, prior written authorization and permission from Feilo Sylvania International Group Kft. shall be obtained.

3.5 Feilo Sylvania International Group Kft. and its suppliers may change, upgrade or transfer the licensed software or relevant functions from time to time, and may add new functions or services in the licensed software system. If no separate agreements are accompanied with the aforesaid new functions or services, you are entitled to the corresponding functions and services, which are also subject to the Agreement.

3.6 You shall be responsible for the accuracy, reliability, integrity and legality of input data and legality of the way in which you obtain the data, and shall back up data and information from time to time. You shall bear all risks for damage and loss of such information.

3.7 You shall properly keep your account number and password. In case of any safety loophole for your account (including but not limited to divulgence of user password), you shall notify Feilo Sylvania International Group Kft. in time, and Feilo Sylvania International Group Kft. will assist you in taking relevant measures. Otherwise, all behaviors related to your account shall be assumed by you and you will bear all responsibilities.

  1. A Third Party

4.1 You acknowledge that certain service of Feilo Sylvania International Group Kft. and its suppliers is based on software or services provided by a third party. Such service is set to facilitate your application and necessary legal authorization is obtained from the third party.

4.2 The product includes certain information and services of the third party. Feilo Sylvania International Group Kft. and its suppliers neither controls nor bears responsibility for information and services of the third party.

4.3 You acknowledge that Feilo Sylvania International Group Kft. and its suppliers cannot guarantee that the licensed software always uses or contains such services, or that other software provided by the same third party will be used in future. Likewise, it may use similar services supplied by another third party. Upon application, the aforesaid corresponding software or services are subject to this Agreement.

  1. Service Application Standard

5.1 You shall use the licensed software in a normal manner for non-commercial purposes. The following ways are in breach of the application standard:

1) Issue or share computer virus, worms, malicious codes, or software that deliberately damages or changes computer system or data;

2) Collect information or data of other users without authorization, for example, email address and the like;

3) Maliciously use the product in an automatic way, causing overload to the server, or interfere with or damage web server and network links in other forms.

4) Attempt to visit server data or communication data of the product without authorization;

5) Interfere with or damage the production application by other users.

5.2 You understand and agree that:

1) Feilo Sylvania International Group Kft. will determine whether or not you are involved in violation of standards above, and suspend or terminate your application license according to determination results or take other restrictions according to agreements.

2) Feilo Sylvania International Group Kft. will directly delete information in breach of laws, or infringing others' legal rights, or in breach of the Agreement issued by you when using the licensed software.

3) If a third party suffers from damage due to your breach of application standards, you shall independently bear legal responsibility in your name, and protect and indemnify Feilo Sylvania International Group Kft. from losses or additional expenses generated therefrom. Otherwise, Feilo Sylvania International Group Kft. has the right to claim compensation.

4) If Feilo Sylvania International Group Kft. and its suppliers suffer from any loss due to your breach of relevant laws or the Agreement, you shall compensate Feilo Sylvania International Group Kft. and its suppliers for losses and (or) expenses generated therefrom.

  1. Information Content Standard

6.1 You promise that you will not conduct any act in breach of laws or improper behaviors by using the service, such act and behavior include (but not limited to):

6.1.1 Uploading, transferring or sharing information containing one of the following contents:

1) Opposing the basic principles determined in the Constitution of Hungary and in European and international human rights conventions;

2) Endangering state safety, disclosing state secret, subverting state power and sabotaging state unity;

3) Damaging state honor and benefit;

4) Inciting national hatred and discrimination and sabotaging national unity;

5) Destroying religious policy of the state and advocating heresy and feudalistic superstition;

6) Spreading rumors, disturbing social order and destroying social stability;

7) Spreading content featuring or depicting obscenity, porn, gambling, violence , murder and terror or abetting a crime;

8) Insulting or slandering others and infringing on the legal rights and interests of others;

9) Containing contents of sham, defrauding, harm, threat, infringement to others' privacy, harassment, infringement, slander, coarseness, indecency, or morally repulsive contents;

10) Containing other contents restricted or forbidden by applicable laws, regulations, rules, provisions and other legal standards.

VII. Privacy Policy and Data

7.1 It is crucial for Feilo Sylvania International Group Kft. to protect your personal data. Feilo Sylvania International Group Kft. prepared Feilo Sylvania International Group Kft. Privacy Policy, in which information related to the collection, use, share, storage and protection, etc. of your personal data and to your data protection rights and remedies are disclosed. You are suggested to thoroughly read Feilo Sylvania International Group Kft. Privacy Policy.

VIII. Exception Clauses

8.1 Unless otherwise specified in laws and regulations, Feilo Sylvania International Group Kft. will do its best to ensure the security, validity, accuracy and reliability of the licensed software and technologies and information involved, but Feilo Sylvania International Group Kft. is unable to guarantee the same due to restriction by available technologies nowadays. 
8.2 You understand that
Feilo Sylvania International Group Kft. will not assume responsibility for direct or indirect losses caused by force majeure and default of a third party. 
8.3 You shall be responsible for personnel injury or incidental or indirectly injury caused by or related to one of the following accidents: 1) A third party uses the licensed software or changes your data without permission; 2) Expenses and losses produced by using the licensed software; 3) Your misunderstanding of the licensed software; 4) Other losses related to licensed software caused by reasons not attributable to
Feilo Sylvania International Group Kft.
8.4 Any other licensed software-derived software not developed and released by
Feilo Sylvania International Group Kft. or the development and release are not granted by Feilo Sylvania International Group Kft. is illegal software. Downloading, installing and using such software may cause unpredictable risks. Feilo Sylvania International Group Kft. shall be free from legal responsibilities and disputes generated therein and Feilo Sylvania International Group Kft. shall have the right to suspend or terminate application license and/or other all services. 
8.5 You have been informed that the usage of
Feilo Sylvania International Group Kft SylSmart Standalone and its supplier's smart platform involves Internet service, which may be affected by unstable factors in all links. Although Feilo Sylvania International Group Kft. has taken safeguard measures, the service may be suspended, terminated, delayed, suffered from application restriction or application failure due to inherent defects of Internet and e-communication as well as factors beyond reasonable control of any party to the Agreement (including but not limited to fire, flood, terrorist attack, pestilence, natural disasters, riot, terminal virus, hacker attack, network fault and terminal fault). You hereby agree to bear foregoing risks and agree that Feilo Sylvania International Group Kft. is free from any responsibility when normal running of services is influenced by the occurrence of foregoing risks.

  1. Agreement Termination and Breach of Agreement

9.1 You should understand that you shall use the licensed software according to authorization scope, respect intellectual property of software and contents contained in the software, and perform obligations according to the Agreement when using Feilo Sylvania International Group Kft.'s services. Feilo Sylvania International Group Kft. will terminate the application license if you are in material breach of the Agreement.

9.2 Your application of the software relies on supporting services supplied by Feilo Sylvania International Group Kft.'s related companies. Breach of terms, agreements, rules, annunciation and other relevant regulations of Feilo Sylvania International Group Kft. and its related companies may cause failure in normal usage of licensed software, in which case, Feilo Sylvania International Group Kft. shall be entitled to terminate the application license, or take measures to restrain your application license or other rights and interests controlled by Feilo Sylvania International Group Kft. as agreed in the Agreement, including suspension or termination of your application license.

9.3 In case of your breach of the Agreement or other agreements signed with Feilo Sylvania International Group Kft., Feilo Sylvania International Group Kft. and its suppliers shall have the right to notify the related companies, requiring them to take restrictive measures to your rights and interests, including requiring related companies to suspend or terminate supplying part or whole services for you, and legally announce your breach of agreement on websites run or actually controlled by them.

9.4 The licensed software is downloaded from the downloading platform and you shall abide by stipulations of the download platform, system platform and terminal manufacture on application ways and restrictions of the licensed software. If the above mentioned third party confirms that you are in breach of the agreement and Feilo Sylvania International Group Kft. and its supplier's treatment is required, Feilo Sylvania International Group Kft. may terminate your application license at the third party's request.

9.5 When the application license terminates, you shall stop using the licensed software and destroy all copies.

9.6 You must bear all compensation responsibilities if Feilo Sylvania International Group Kft. and other users suffer from losses caused by your breach of terms in the Agreement.

  1. Governing Laws and Severability

10.1 Effectiveness, explanation, change, execution and dispute settlement of the Agreement are subject to laws of Hungary. If no relevant laws and regulations are available, reference to general international business practices and (or) industrial practices shall be made.

10.2 Dispute arising from or in connection with the Agreement may be settled by you and Feilo Sylvania International Group Kft. through friendly negotiation or submitted to the courts of Hungary.

10.3 When any term of the Agreement is judged to be invalid by the Court, it will not influence the effectiveness of other terms or any part thereof.

10.4 It is highlighted that – unless otherwise provided by the Agreement, the licensed software or Feilo Sylvania International Group Kft. –, the licensed software is provided as a free software. In cases, where consumers (natural persons acting for purposes other than self-employment and economic activity) use the licensed software (especially in cases of using the licensed software as a consumer with another smart product), they are provided information required by the relevant consumer protection laws (especially in printed form, packed jointly with a smart product or through a link referring to a Feilo Sylvania website).

10.5. In case of consumers, it is highlighted that Feilo Sylvania International Group Kft. will send you a confirmation email of your signing up to the licensed software (to the e-mail address provided by you during the signing up) immediately, but no later than 48 hours. If the above confirmation of Feilo Sylvania International Group Kft. does not arrive (ie becomes available within your mailing system) within 48 hours of your signing up, you will be relieved of your contractual obligations.

V1.1.0

Contrat de service SylSmart

Bienvenue à SylSmart Standalone!

Avant d'accepter le Contrat, vous devez soigneusement étudier tout le contenu du Contrat et totalement comprendre ses dispositions, en ce qui concerne ses clauses restrictives ou les exceptions en particulier. Les clauses restrictives ou les exceptions sont marquées en gras ou signalées par un autre moyen pour attirer votre attention. En cas de quelconque incertitude concernant les dispositions du Contrat, veuillez contacter le département commercial compétent de Sylvania International Group Kft.. Vous n'êtes pas autorisé à utiliser le service sans avoir lu et accepté précédemment l'ensemble des conditions énoncées du Contrat, les accords correspondants et les règlements etc. Une fois que vous aurez sélectionné « Accepter et envoyer le Contrat» (voir la page d'enregistrement pour la formulation détaillée) et complété la procédure d'inscription, ou que vous utilisez le service sous quelque forme que ce soit, nous considérons que vous avez lu et accepté la restriction du Contrat et des règlements précités. En cas de toute violation du Contrat, Feilo Sylvania International Group Kft. est autorisée à unilatéralement limiter, suspendre ou mettre fin au service et elle est autorisée également à enquêter sur vos responsabilités applicables.

Le Contrat de service (ci-après dénommé « Contrat ») est signé par vous et par la société Feilo Sylvania International Group Kft (une entité organisée selon le droit hongrois, dont le siège est situé à : 22, rue Népfürdő, H-1138 Budapest). Cela comprend (sans s'y limiter) la Politique de confidentialité et autres contenus de la société Feilo Sylvania International Group Kft. En cas d'un changement survenu, la société Feilo Sylvania International Group Kft. vous en informera par message envoyé à l'aide du logiciel sous licence sans autre forme de préavis. Suite à l'annonce, le contrat modifié et les règles feront automatiquement partie intégrante du Contrat, sans autre forme de préavis qui nécessiterait votre consentement. En cas d'objection à de telles modifications compréhensives, veuillez cesser toute utilisation du service de Feilo Sylvania International Group Kft. ; si vous continuez à les utiliser, il est considéré que vous n'émettez pas d'objection à l'encontre des conditions modifiées et vous consentez à les respecter.

  1. Définition des Termes

1.1. Le logiciel sous licence se réfère au système de logiciel – sous licence de Feilo Sylvania International Group Kft. en tant que titulaire principal (master) – qui est téléchargé, installé et appliqué dans les terminaux mobiles d'un système spécifique.

1.2. Les Services se réfèrent aux services vous fournis par la société Feilo Sylvania International Group Kft. et ses fournisseurs. Vous pouvez utiliser de tels services sur le terminal mobile par le logiciel sous licence.

1.3 L'application désigne le service fonctionnant sur un dispositif qui fournit le service à l'utilisateur ou permet à l'utilisateur d'interagir avec le service.

  1. Service

2.1 La société Feilo Sylvania International Group Kft. vous propose des services de gestion intelligente des équipements de vie, sur la base desquels vous pouvez accéder aux terminaux intelligents de la plateforme de Feilo Sylvania International Group Kft. et de ses fournisseurs par le biais de la société Feilo Sylvania International Group Kft. Contrôleur et établir l'interconnexion entre les équipements intelligents. Le contenu de service comprend la gestion des équipements intelligents, l'interconnexion des lieux et le rapport analytique etc. Ces fonctions peuvent être optimisées ou modifiées d'après les changements demandés par les utilisateurs ou la décision du fournisseur de service, et la fourniture de service peut être suspendue à cause d'une maintenance programmée ou irrégulière.

III. Étendue de service

3.1. La société Feilo Sylvania International Group Kft. vous garantit un droit d'utilisation du produit, basé sur ce logiciel.

3.2. Il vous est interdit de donner en licence, vendre, louer, transférer, délivrer le produit en toute forme, ou l'utiliser à une fin commerciale différente.

3.2. En raison des restrictions appliquées sur la plateforme d'adaptation du logiciel et sur les terminaux, vous êtes autorisé à utiliser le logiciel sous licence uniquement sur une plateforme ou un terminal du système autorisé ; si vous installez le logiciel sous licence sur un autre type de terminal, il peut endommager le fonctionnement du matériel ou du logiciel.

3.3. Vous acceptez que vous pouvez utiliser le logiciel sous licence uniquement à une fin non commerciale ; il vous est interdit d'appliquer ou d'exécuter le logiciel sous licence. Au cas où une telle opération commerciale s'avère nécessaire, l'autorisation et la permission préalable en écrit de la société Feilo Sylvania International Group Kft. doivent être acquises.

3.4. La société Feilo Sylvania International Group Kft. et ses fournisseurs peuvent périodiquement changer, mettre à niveau ou transférer le logiciel sous licence ou les fonctions pertinentes, et ils peuvent également ajouter des nouvelles fonctions ou services dans le système du logiciel sous licence. Si aucun contrat distinct n'accompagne les nouvelles fonctions ou services précités, vous êtes autorisé à utiliser les fonctions et les services correspondants, qui font également l'objet du Contrat.

3.5. Vous êtes responsable de l'exactitude, la fiabilité, l'intégralité et la légalité des données saisies, de la légalité de la manière d'avoir obtenu des données et de la sauvegarde périodique des données et de l'information. Vous supporterez tous les risques associés aux dommages et pertes de telles informations.

3.6. Vous êtes tenu de garder de façon adéquate le numéro de votre compte et votre mot de passe. En cas d'une faille de sécurité concernant votre compte (y compris, mais sans s'y limiter la divulgation du mot de passe de l'utilisateur) vous êtes tenu d'en informer immédiatement Feilo Sylvania International Group Kft., et Feilo Sylvania International Group Kft. vous assistera dans l'adoption des mesures appropriées. Dans le cas contraire, tous les comportements liés à votre compte seront assumés par vous et vous supporterez toutes les responsabilités.

3.7 Votre appareil répond conjointement aux exigences techniques minimales suivantes :

Concernant l'application web : (a) a accès à l'internet, (b) permet le démarrage de la version la plus récente des navigateurs internet avec une préférence pour Google Chrome.

Concernant l'application mobile : (a) a accès à l'Internet, (b) la version la plus récente du système d'exploitation pour IOS ou Android (c) n'utilise pas de Jailbreak, Root ou autre mécanisme pour manipuler secrètement le système d'exploitation.

Si vous accédez à l'application ou l'utilisez sur un appareil sans fil, notez que votre fournisseur de services sans fil ou cellulaires peut vous facturer des frais ou des frais de données, qui sont tous à votre charge.

3.8 Ces conditions d'utilisation sont applicables entre Vous et la société Feilo Sylvania, et nous sommes responsables pour la maintenance du service et de l'application, et non pas pour celle d’un canal de distribution tiers (c'est-à-dire Apple ; Google Irlande, ou ses affiliés [collectivement appelés « Google »], Microsoft). Vous et Feilo Sylvania acceptez et convenez de ce qu'Apple et ses filiales soient des tiers bénéficiaires de ces Conditions d'utilisation et, dès votre acceptation de ces conditions d'utilisation, Apple aura le droit (et sera réputé avoir accepté le droit) de faire appliquer cet accord en tant que tiers bénéficiaire. Google n'a aucune responsabilité dans le cadre du présent Accord. Veuillez lire les conditions d'utilisation de l'Apple Store et celles de Google Chrome avant de commencer à utiliser une application mobile SylSmart. Microsoft n'a aucune responsabilité dans le cadre du présent Accord.

3.9 Certains composants des applications SylSmart peuvent être soumis à des conditions de licence de source publique. Ils sont identifiés, avec leurs avis de droits d'auteur respectifs et le texte de la licence applicable, dans un fichier distinct « readme » de source publique. La société Feilo Sylvania n'aura aucune obligation ou responsabilité envers vous ou toute autre personne pour l'utilisation de ces logiciels de source publique. Veuillez lire ces conditions de licence de source publique de tiers avant de commencer à utiliser une application Sylvania.

3.10 Les applications Sylvania nécessitent l'inscription et la création de votre compte utilisateur personnel ("Compte"). Il peut vous être demandé de fournir certaines informations (par exemple le nom, l'adresse de courrier électronique, le pays, le nom de la société, le numéro de téléphone). Ces informations sont demandées et conservées par Feilo Sylvania conformément à l'Avis de confidentialité lié à l'application. Dans le cadre de l'Avis de confidentialité respectif, vous acceptez de fournir à Feilo Sylvania des informations qui sont exactes et qui vous appartiennent. Vous acceptez également de notifier à Feilo Sylvania immédiatement toute modification des informations de votre Compte.

Il vous sera demandé de créer des identifiants de connexion lors de la création de votre compte. Conservez vos identifiants de connexion de manière sécurisée et privée, et ne partagez pas vos informations avec qui que ce soit. Il vous incombe de veiller à ce que ces informations restent confidentielles, et toute conduite, action, inaction ou négligence – faite dans votre Compte ou par vous ou votre appareil dans l'application – sont de votre responsabilité, qu'elles soient autorisées ou non. Vous êtes également responsable de limiter l'accès à votre/vos ordinateur(s) ou appareil(s) mobile(s) sur lequel/lesquels vous utilisez ou accédez à l'appareil ou à l'application. Vous devez immédiatement informer Feilo Sylvania de tout accès non-autorisé à vos comptes.

3.11 Feilo Sylvania se réserve le droit d'exiger notre adoption préalable ou ultérieure pour effectuer l'inscription. Nous avons le droit de refuser l'inscription, en particulier si vous avez déjà violé les Conditions d'utilisation. Nous pouvons à tout moment et à notre propre discrétion, suspendre et/ou bloquer l'accès à l'application pour des raisons de sécurité ou autres raisons justifiées.

3.12 L'application assiste dans la mise en place des rôles d'utilisateur spécifiques dans l'application, par exemple un propriétaire de projet, un gestionnaire, un installateur et un utilisateur final, comme décrits dans la Documentation. Veuillez noter que des droits et obligations particuliers concernant l'exécution de l'application appartiennent aux rôles d'utilisateur spécifiques et à leur Compte. Il vous est donc conseillé de lire attentivement la Documentation. Feilo Sylvania se réserve le droit de refuser : de rétablir l'accès au Compte (en cas de suppression du Compte), ou de transférer l'accès au Compte à tout tiers. Par conséquent, si vous utilisez l'application en tant que « auteur du projet", vous et un locataire ou le propriétaire de la propriété où le Lighting System fonctionne, serez responsables de l'accès sécurisé au projet créé en utilisant l'application.

  1. Un tiers

4.1. Vous acceptez que certains services fournis par la société Feilo Sylvania International Group Kft. et ses fournisseurs sont basés sur un logiciel ou des services fournis par un tiers. Un tel service est mis en place afin de permettre la facilitation de votre application, et l'autorisation légale nécessaire est procurée du tiers.

4.2. Le produit comprend certaines informations et services appartenant au tiers. La société Feilo Sylvania International Group Kft. et ses fournisseurs n'exercent aucun contrôle, ni assument aucune responsabilité pour les informations ou services d’un tiers.

4.3. Vous acceptez que Feilo Sylvania International Group Kft. et ses fournisseurs ne peuvent pas vous garantir que le logiciel sous licence utilise ou contient tels services à tout moment, ou qu’un autre logiciel fourni par le même tiers sera utilisé au futur. De même, ils peuvent utiliser des services similaires fournis par un autre tiers. Le logiciel ou services concernés précités font l'objet du présent Contrat sur demande.

  1. Modèle de l'Utilisation de Service

5.1. Vous utiliserez le logiciel sous licence de façon habituelle. Les manières suivantes contreviennent au modèle de l'utilisation :

1) Émettre ou partager un virus informatique, les vers, les codes malveillants, ou les logiciels qui endommagent ou modifient délibérément le système informatique ou les données;

2) Collecter les informations ou les données des autres utilisateurs sans autorisation, par exemple l'adresse du courrier électronique etc. ;

3) Utiliser le produit de façon malicieuse et automatique entraînant la surcharge du serveur, ou bien perturber ou endommager le serveur web et les liens du réseau d'une autre façon.

4) Entreprendre une tentative de visite sans autorisation relative aux données du serveur ou la transmission des données du produit ;

5) Perturber ou endommager l'application de production par d'autres utilisateurs.

5.2. Vous comprenez et vous acceptez que :

1) La société Feilo Sylvania International Group Kft. détermine si vous êtes concerné par la violation des normes précitées, et elle suspendra ou mettra fin de votre licence concernant l'application selon les résultats déterminés, ou prendra d'autres restrictions conformément aux contrats.

2) La société Feilo Sylvania International Group Kft. supprime directement l'information publiée par vous en utilisant le logiciel sous licence qui porte atteinte à la loi ou aux droits légaux des autres, ou bien au Contrat.

3) Au cas où un tiers subit des préjudices à cause de votre comportement qui porte atteinte aux normes d'utilisation, vous seul est obligé d'assumer la responsabilité juridique en votre propre nom, et protéger et dédommager Feilo Sylvania International Group Kft. des pertes subis ou des frais supplémentaires qui en sont générés. Dans le cas contraire, la société Feilo Sylvania International Group Kft. est autorisée à réclamer une indemnisation.

4) Au cas où la société Feilo Sylvania International Group Kft. et ses fournisseurs subissent des préjudices à cause de votre comportement qui porte atteinte aux lois concernées ou au Contrat, vous êtes obligé de dédommager Feilo Sylvania International Group Kft. et ses fournisseurs des pertes subis et (ou) des frais supplémentaires qui en sont générés.

  1. Garantie

6.1 Sauf indication spécifique écrite du Fournisseur ou du fabricant tiers, tous les logiciels et leur documentation fournis par le Fournisseur, qu'il s'agisse de logiciels du Fournisseur ou de logiciels tiers, sont fournis « tels quels », sans aucune garantie, y compris, mais sans s'y limiter, les garanties implicites de performance, de qualité marchande, d'exactitude, d'exhaustivité, d'adéquation à un usage particulier et d'absence de contrefaçon concernant le logiciel et les documents écrits qui l'accompagnent..

6.2 Nonobstant les dispositions de la clause 6.1, lorsque le logiciel est un Logiciel du Fournisseur, le Fournisseur garantit qu'il est exempt de chevaux de Troie, de virus ou de tout autre code malveillant.

6.3       En ce qui concerne le Logiciel du Fournisseur, sauf lorsque cela est spécifiquement prévu, le Fournisseur n'offre aucune garantie de compatibilité avec les propres logiciels, systèmes, réseaux ou connexions de l'Acheteur ou de toute disponibilité de réseau ou de réception et l'Acheteur doit s'en assurer avant conclure le Contrat.

VII. Modèle du Contenu Informatif

7.1. Vous vous engagez de ne pas commettre d'actes contraires aux lois ou de comportements inappropriés en utilisant le service, ces actes et comportements comprenant (sans s'y limiter):

7.1.1. Le téléchargement, le transfert ou le partage de l'information qui contient un des contenus suivants:

1) S'oppose aux principes fondamentaux prévus par la Constitution de la Hongrie ;

2) Mets en danger la sécurité de l'État, divulgue des secrets d'État, subverse le pouvoir d'État et sabote l'unité de l'État ;

3) Compromet l'honneur et les intérêts de l'État ;

4) Incite à la haine et à la discrimination nationales et au sabotage de l'unité nationale ;

5) Anéantit la politique religieuse de l'État et prône l'hérésie et la superstition féodale ;

6) Propage de rumeurs, perturbe l'ordre social et nuit à la stabilité sociale ;

7) Diffuse du contenu qui représente l'obscénité, la pornographie, les jeux de hasard, la violence, le meurtre et le terreur ou incite à commettre un délit ;

8) Insulte ou diffame les autres et porte atteinte aux droits légaux et aux intérêts des autres ,

9) Contient des contenus frauduleux, de fraud, préjudiciables, menaçants, portant atteinte à la vie privée d'autrui, harcelants, diffamatoires, grossiers, indécents ou moralement répugnants;

10) Comporte d'autres contenus restreints ou interdits par les lois, les règlements, les règles, les clauses et autres standards légaux applicables.

VIII. Politique de confidentialité et des Données

8.1. La société Feilo Sylvania International Group Kft. considère important de protéger vos informations personnelles. La société Feilo Sylvania International Group Kft. a élaboré la Politique de confidentialité de la société Feilo Sylvania International Group Kft., dans laquelle elle divulgue de l'information concernant la propriété et la protection de propriété intellectuelle, le collecte, l'utilisation, le partage, la conservation et la protection etc. vos informations. Vous êtes invité à étudier profondément la Politique de confidentialité de Feilo Sylvania International Group Kft. relative à SylSmart Connected aussi bien que la Politique de confidentialité de l'Application.

  1. Frais

9.1 Sauf indication contraire dans le contrat ou le devis séparé, la société Feilo Sylvania vous fournit l'Application gratuitement.

La société Feilo Sylvania peut également fournir certaines spécialités, fonctionnalités et services associés supplémentaires et payants. La société Feilo Sylvania peut également limiter l'espace non payant pour le stockage du contenu utilisateur, en introduisant des frais pour le stockage de quantités particulières de données.

En outre, vous acceptez que certaines des fonctionnalités de l'Application puissent nécessiter l'achat et l'installation de dispositifs ou de logiciels supplémentaires, dans le cadre d'un accord distinct. Si vous êtes intéressé par ce qui précède, veuillez contacter la société Feilo Sylvania.

  1. Mises à jour et mises à niveau

Vous acceptez que l'application et le service peuvent être modifiés de temps à autre, notamment dans le domaine de la sécurité de l'application. Par conséquent, tout aspect de l'application ou du service peut être modifié, complété, supprimé, mis à jour ou actualisé. La société Feilo Sylvania peut apporter ces modifications ou changements à l'application à tout moment, à sa seule discrétion et sans vous en informer.

  1. Restrictions d'utilisation de l'application

Outre les autres restrictions énoncées dans les présentes Conditions d'utilisation, vous acceptez que :

(a)        Vous êtes, à vos risques et périls, responsable de l'utilisation de l'application, y compris du respect des lois et des éventuelles restrictions à l'exportation relatives à l'utilisation de l'application, sur le lieu d'utilisation et d'exécution de l'application, notamment pour obtenir le consentement légal du propriétaire/locataire ou du disposant du bien où le Lighting System et les Dispositifs sont installés.

(b)        Vous ne devez pas utiliser l'application en violation des présentes Conditions d'utilisation, de toute loi ou réglementation, ou à des fins illégales, abusives ou contraires à l'éthique ; d'une manière qui, dans toute application, pourrait nuire à Silvair ou à tout autre tiers, personne ou utilisateur (y compris, mais sans s'y limiter, les cas de décès, de blessures corporelles ou de dommages physiques ou matériels graves).

(c)        Vous ne placerez pas sur l'application des informations fausses, illégales, trompeuses ou toute information qui enfreint ou viole les droits d'une autre partie (en particulier : droits de propriété intellectuelle ou vols de vie privée ou publique).

(d)       Vous n'utiliserez ni n'accéderez à aucun service, information, application ou logiciel disponible via l'application d'une manière qui n'est pas expressément autorisée par la société Feilo Sylvania.

(e)        Vous ne saisirez ni ne téléchargerez vers l'application aucune information contenant des virus, des chevaux de Troie, des vers, des bombes à retardement ou d'autres routines de programmation informatique destinées à endommager, interférer avec, intercepter ou exproprier l'application ou qui enfreignent les droits de propriété intellectuelle d'un tiers.

(f)        Vous ne devez pas dissimuler l'origine des informations transmises par l'application.

(g)        Vous ne pouvez pas utiliser ou accéder à l'application ou au service d'une manière qui, selon la société Feilo Sylvania, affecte négativement la performance ou le fonctionnement de l'application ou interfère avec la capacité des parties autorisées à accéder à l'application ou au service.

(h)        Vous ne pouvez pas insérer ou utiliser des techniques d'encadrement pour présenter une partie ou un aspect de la propriété intellectuelle, sans le consentement écrit exprès de la société Feilo Sylvania.

(i)         Vous vous engagez à ne pas modifier, adapter ou fusionner l'application dans un autre programme ou créer des œuvres dérivées basées sur l'application.

XII. Clauses d'exception

12.1. À moins que les lois et les règlements ne disposent autrement, la société Feilo Sylvania International Group Kft. fait son mieux afin d'assurer la sécurité, la validité, l'exactitude et la fiabilité du logiciel sous licence et des technologies et informations concernés, mais la société Feilo Sylvania International Group Kft. n'est pas capable de vous les garantir en raison des restrictions par les technologies disponibles aujourd'hui.

12.2. Vous prenez note du fait que la société Feilo Sylvania International Group Kft. n'assume aucune responsabilité des préjudices directs et indirects causés par la force majeure ou par la défaillance d'un tiers.

12.3. Vous serez responsable pour le préjudice individuel ou le préjudice auxiliaire ou indirect, qui est causé ou est en rapport avec un des accidents suivants : 1) Un tiers utilise le logiciel sous licence ou modifie vos données sans autorisation ; 2) Des frais et des pertes générés par l'utilisation du logiciel sous licence ; 3) Mauvaise interprétation de votre part du logiciel sous licence ; 4) Autres préjudices en relation avec le logiciel sous licence, causés par des motifs qui ne peuvent pas être imputés à la société Feilo Sylvania International Group Kft.

12.4. Tout autre logiciel basé sur le logiciel sous licence, mais qui n'est pas créé et mis en marché par la société Feilo Sylvania International Group Kft., ou sa création et sa mise en marché ne sont pas autorisées par Feilo Sylvania International Group Kft., est un logiciel illégal. Le téléchargement, l'installation et l'utilisation d'un tel logiciel peut poser des risques imprévisibles. Feilo Sylvania International Group Kft. est exempte des responsabilités juridiques et de poursuites juridiques entraînés, et Feilo Sylvania International Group Kft. est autorisée à suspendre ou à mettre fin à la licence de l'application et/ou aux autres services.

12.5. Vous avez été informé préalablement que l'utilisation de Feilo Sylvania International Group Kft SylSmart Connected et celle de la plateforme intelligente de son fournisseur implique l'utilisation du service d'internet, qui peut être affecté éventuellement par des facteurs instables dans tous les liens. Malgré que la société Feilo Sylvania International Group Kft. a adopté des mesures de sauvegarde, le service peut être suspendu, terminé, retardé en raison d'une restriction ou une défaillance de l'application provenant d'un défaut inhérent du service internet ou de communication en ligne aussi bien que des facteurs hors de contrôle raisonnable des parties du Contrat (incluant sans s’y limiter le feu, l'inondation, les attaques terroriste, l'épidémie, les catastrophes naturelles, l'émeute, le virus au terminal, l'attaque de pirates informatiques, la panne du réseau, la panne du terminal). Par la présente vous acceptez de supporter les risques précités et vous convenez à ce que la société Feilo Sylvania International Group Kft. est exempte de toute responsabilité lorsque le fonctionnement normal des services est entravé par l'apparition des risques précités.

XIII. Résiliation du Contrat et Rupture de Contrat

13.1. Vous comprenez que vous devez utiliser le logiciel sous licence conformément à l'étendue de l'autorisation, respecter la propriété intellectuelle du logiciel et les contenus inclus dans le logiciel et remplir les obligations selon le Contrat lors de l'utilisation des services de la société Feilo Sylvania International Group Kft. La société Feilo Sylvania International Group Kft. mettra fin au licence de l'application en cas d’une violation matérielle du Contrat de votre part.

13.2. Votre utilisation du logiciel se repose sur les services d'appui, fournis par les sociétés apparentées à Feilo Sylvania International Group Kft. La violation des dispositions, des contrats, des règles, des déclarations et d'autres règlements pertinents de Feilo Sylvania International Group Kft. et de ses sociétés apparentées peuvent entraîner une panne dans l'utilisation normale du logiciel sous licence ; dans ce cas-là la société Feilo Sylvania International Group Kft. est autorisée à mettre fin au licence de l'application ou à prendre des mesures de restreindre votre licence d'application ou d'autres droits et intérêts sous contrôle de Feilo Sylvania International Group Kft. conformément au Contrat, y compris la suspension ou la résiliation de votre licence d'application.

13.3. En cas de violation de votre part du Contrat ou d'autres accords signés avec Feilo Sylvania International Group Kft., la société Feilo Sylvania International Group Kft. et ses fournisseurs sont autorisés à informer les sociétés apparentées en leur demandant de prendre les mesures restrictives de vos droits et intérêts, y compris demander aux sociétés apparentées de suspendre ou mettre fin la fourniture d'une partie ou de la totalité de vos services, et communiquer légalement la violation du Contrat de votre part sur les sites qui sont gérés ou actuellement contrôles par eux.

13.4. Le logiciel sous licence est téléchargé de la plateforme de téléchargement et vous devez respecter les dispositions prévues par la plateforme de téléchargement, la plateforme du système et le fabricant du terminal concernant les modes d'application et les restrictions du logiciel sous licence. Si le tiers précité confirme que vous portez atteinte au Contrat et il convient de recourir à l'intervention de la société Feilo Sylvania International Group Kft. et de ses fournisseurs, la société Feilo Sylvania International Group Kft. peut mettre fin au licence d'utilisation à la demande de ce tiers.

13.5. Lorsque la licence d'utilisation est résiliée, vous êtes tenu d'arrêter l'utilisation du logiciel sous licence et en détruire toutes les copies.

13.6. Vous supporterez toutes les responsabilités en matière de compensation si la société Feilo Sylvania International Group Kft. et d'autres utilisateurs subissent une perte provenant de votre violation des dispositions du Contrat.

XIV. Lois applicables et divisibilité

14.1 L’effet, l'interprétation, la modification, l'exécution et le règlement des litiges concernant le Contrat sont soumis aux lois de la Hongrie. Au cas où aucune disposition pertinente n'est disponible, une référence aux générales pratiques commerciales internationales et (ou) pratiques industrielles sera faite.

14.2. Tout litige découlant du Contrat ou en relation avec lui peut être réglé entre vous et Feilo Sylvania International Group Kft. par des négociations à l'amiable ou soumis aux tribunaux hongrois..

14.3. Au cas où une disposition du Contrat est considérée invalide par le tribunal, cela n'affecte pas l'effet des autres dispositions ou une partie d'elles.

V.1.1.0

Contratto di prestazione di servizi di SylSmart Standalone

Benvenuti a SylSmart Standalone!

 

Prima di acconsentire  al Contratto, siete tenuti a leggerne attentamente l’intero contenuto e a conoscerne a fondo le condizioni, in particolare le clausole restrittive e le eccezioni. Le clausole restrittive e le eccezioni sono in grassetto o evidenziate in altre forme per attirare la Vostra attenzione. In caso di dubbi sulle condizioni del Contratto si prega di contattare l’ufficio commerciale competente di Feilo Sylvania International Group Kft. Non Vi è permesso di utilizzare il servizio prima di aver letto e accettato tutte le condizioni del Contratto, gli accordi e le norme pertinenti, ecc. Una volta selezionata la voce „Accetta e invia il Contratto” (vedere la pagina di registrazione per le formulazioni dettagliate) e completata la procedura di registrazione, oppure una volta utilizzato il servizio in qualsiasi forma, si riterrà che abbiate letto e accettato le restrizioni del Contratto e le regole di cui sopra. In caso di violazione del Contratto, Feilo Sylvania International Group Kft. avrà il diritto di limitare, sospendere o terminare unilateralmente il servizio per Voi, e avrà il diritto di indagare sulle Vostre responsabilità.

Il Contratto di prestazione di servizi (di seguito denominato „il Contratto”) è firmato da Voi e da Feilo Sylvania International Group Kft (un’entità organizzata secondo le leggi ungheresi, con sede centrale in Népfürdő utca, 22, H-1138 Budapest). Il Contratto include (a titolo esemplificativo) l’Informativa sulla privacy di Feilo Sylvania International Group Kft. e altri contenuti. In caso di modifiche, Feilo Sylvania International Group Kft. ve lo notificherà tramite un messaggio inviato dal software concesso in licenza, senza ulteriori notifiche. Al momento dell’annuncio, il Contratto e le regole modificate diventano automaticamente parte integrante del Contratto, senza ulteriori notifiche a Voi per il Vostro consenso. In caso di obiezioni a tali modifiche dovete interrompere l’utilizzo del servizio di Feilo Sylvania International Group Kft.; se continuate a utilizzarlo, si riterrà che non abbiate obiezioni nei confronti delle regole modificate e che abbiate accettato di rispettarle.

  1. Definizioni delle condizioni

1.1 Per software concesso in licenza si intende il sistema software concesso in licenza a Feilo Sylvania International Group Kft. in qualità di licenziatario principale, scaricato e installato e applicato nei terminali di sistema specificati.

1.2 Per servizi si intendono i servizi forniti a Voi da Feilo Sylvania International Group Kft. e dai suoi fornitori. È possibile utilizzare tali servizi sul terminale mobile con il software in licenza.

1.3 Per applicazione si intende il servizio che opera su un dispositivo che fornisce il servizio all’utente o che consente all’utente di interagire con il servizio.

  1. Il servizio

2.1 Feilo Sylvania International Group Kft. offre servizi di gestione delle apparecchiature intelligenti, sulla base dei quali è possibile accedere ai terminali intelligenti sulla piattaforma di Feilo Sylvania International Group Kft. e dei suoi fornitori attraverso il sistema Feilo Sylvania International Group Kft. Control, e realizzare l’interconnessione tra le apparecchiature intelligenti. I contenuti del servizio includono la gestione delle apparecchiature intelligenti, l’interconnessione dei siti e i rapporti di analisi, ecc. Tali funzioni possono essere ottimizzate o modificate in base ai cambiamenti delle richieste degli utenti o al giudizio del fornitore del servizio, e la fornitura del servizio potrà essere sospesa a causa di manutenzioni regolari e irregolari.

III. L’ambito del servizio

3.1 Feilo Sylvania International Group Kft. Vi concede il diritto di utilizzare il prodotto basato sul presente software.

3.2 È vietato concedere in licenza, vendere, affittare, trasferire o distribuire il prodotto in qualsiasi forma o utilizzarlo per altri scopi commerciali.

3.2 A causa delle limitazioni della piattaforma di adattamento del software e dei terminali, potete utilizzare il software concesso in licenza solo sulla piattaforma del sistema e nel terminale autorizzati; l’installazione del software concesso in licenza su altre apparecchiature terminali potrebbe danneggiare l’hardware o il funzionamento del software.

3.3 Siete tenuti a prendere atto che il software concesso in licenza potrà essere utilizzato solo per scopi non commerciali; l’applicazione e l’esecuzione del software concesso in licenza sono vietate. Per un eventuale uso commerciale, è necessario ottenere l’autorizzazione scritta e il permesso di Feilo Sylvania International Group Kft.

3.4 Feilo Sylvania International Group Kft. e i suoi fornitori possono modificare, aggiornare o trasferire di volta in volta il software concesso in licenza o le relative funzioni, nonché aggiungere nuove funzioni o servizi nel sistema software concesso in licenza. Se le suddette nuove funzioni o servizi non sono coperti da contratti separati, avrete diritto alle funzioni e ai servizi corrispondenti, sempre in funzione del Contratto.

3.5 Sarete responsabili dell’accuratezza, dell’affidabilità, dell’integrità e della legalità dei dati immessi e della legalità del modo in cui ottenete i dati, e dovrete eseguire periodicamente il backup dei dati e delle informazioni. Siete tenuti ad assumere tutti i rischi di danneggiamento e perdita di tali informazioni.

3.6 Siete tenuti a conservare correttamente il numero di account e la password. In caso di lacune nella sicurezza dell’account (inclusa, a titolo esemplificativo ma non esaustivo, la divulgazione della password dell’utente), dovrete informare tempestivamente Feilo Sylvania International Group Kft., e Feilo Sylvania International Group Kft. Vi assisterà nell’adozione delle misure più appropriate. In caso contrario Vi assumerete ogni responsabilità per tutti i comportamenti relativi al Vostro account.

3.7 Il dispositivo soddisfa i seguenti requisiti tecnici minimi:

Per l’applicazione web: (a) ha accesso ad Internet, (b) consente l’avvio della versione più recente del browser con preferenza per Google Chrome.

Per l’applicazione mobile: (a) ha accesso ad Internet, (b) permette l’avvio della versione più recente dei sistemi operativi iOS o Android, (c) non utilizza alcun Jailbreak, Root o altro meccanismo che consenta di alterare segretamente il sistema operativo.

Se accedete o utilizzate l’applicazione su un dispositivo wireless, tenete presente che il fornitore del servizio wireless o cellulare potrebbe addebitarVi costi o tariffe per i dati, che saranno così a carico Vostro.

3.8 Le presenti Condizioni d’uso sono stipulati tra Voi e Feilo Sylvania e la responsabilità della manutenzione del servizio e dell’applicazione spetta a noi e non a un canale di distribuzione di terze parti (ad esempio Apple, Google Ireland o le sue affiliate (collettivamente „Google”), Microsoft). Voi e Feilo Sylvania riconoscete e accettate che Apple e le sue consociate sono beneficiari terzi del presente contratto e, in seguito alla Vostra accettazione delle presenti Condizioni d’uso, Apple avrà il diritto (e si riterrà che abbia accettato il diritto) di applicare il presente contratto come beneficiario terzo. Google non avrà alcuna responsabilità ai sensi del presente Contratto. Si prega di leggere le condizioni d’uso di Apple Store e Google Chrome prima di iniziare a utilizzare qualsiasi applicazione mobile SylSmart. Microsoft non avrà alcuna responsabilità ai sensi del presente Contratto.

3.9 Alcuni componenti delle applicazioni SylSmart possono essere soggetti a termini di licenza open-source. Tali componenti sono identificati, insieme alle rispettive note di copyright e al testo della licenza applicabile, in un readme open-source separato. Feilo Sylvania non avrà alcuna responsabilità nei Vostri confronti o di qualsiasi altra persona per l’utilizzo di tale software open-source. Si prega di leggere le condizioni di licenza open source di terze parti prima di iniziare a utilizzare le applicazioni Sylvania.

3.10 Le applicazioni Sylvania richiedono la registrazione e la creazione di un account utente personale („Account”).  Vi potrà essere richiesto di fornire determinate informazioni (ad esempio: nome, indirizzo e-mail, paese, ragione sociale, numero di telefono). Tali informazioni saranno richieste e gestite da Feilo Sylvania in conformità con l’Informativa sulla privacy relativa all’applicazione. Ai sensi della rispettiva Informativa sulla privacy, accetterete di fornire a Feilo Sylvania informazioni accurate che Vi riguardano. Accetterete inoltre di informare tempestivamente Feilo Sylvania in caso di modifica delle informazioni sull’account.

Contestualmente alla creazione dell’account, Vi verrà chiesto di creare delle credenziali di accesso. Conservate le Vostre credenziali di accesso in modo sicuro e privato e non condividetele con nessuno. Sarete responsabili di garantire la riservatezza di tali informazioni e qualsiasi condotta, azione, inazione o negligenza – effettuata nel Vostro Account o da Voi stessi o dal Vostro dispositivo nell’applicazione – sarà sotto la Vostra responsabilità, sia essa autorizzata o non autorizzata. Sarete inoltre responsabili della limitazione dell’accesso ai Vostri computer o dispositivi mobili su cui utilizzate o accedete al dispositivo o all’applicazione. Siete tenuti a comunicare immediatamente a Feilo Sylvania qualsiasi accesso non autorizzato ai Vostri account.

3.11 Feilo Sylvania si riserva il diritto di ponderare l’accettazione della registrazione in modo preventivo o successivo. Feilo Sylvania avrà il diritto di rifiutare la registrazione, in particolare se avete precedentemente violato le Condizioni d’uso. Feilo Sylvania può, in qualsiasi momento e a propria discrezione, sospendere e/o bloccare l’accesso all’applicazione per motivi di sicurezza o per altri motivi giustificati.

3.12 L’applicazione supporta specifici ruoli utente quali, a titolo di esempio: titolare del progetto,

manager, installatore e utente finale, come descritto nella Documentazione. Si tenga presente che gli specifici diritti e gli obblighi concernenti le prestazioni dell’applicazione sono relativi a specifici ruoli utente e all’Account connesso. Si consiglia pertanto di leggere attentamente la Documentazione. Feilo Sylvania si riserva il diritto di rifiutare il ripristino dell’accesso all’Account (in caso di avvenuta cancellazione dello stesso) o di trasferire l’accesso all’Account a terzi. Pertanto, se utilizzate l’applicazione in qualità di „ titolare del progetto”, Voi stessi e un inquilino o il proprietario dell’immobile in cui è in funzione il sistema di illuminazione sarete responsabili di garantire l’accesso al progetto creato utilizzando l’applicazione.

  1. Terze parti

4.1 Siete tenuti a prendere atto che alcuni servizi di Feilo Sylvania International Group Kft. e dei suoi fornitori si basano su software o servizi forniti da terzi. Tali servizi sono volti a facilitare il Vostro utilizzo, e l’autorizzazione legale necessaria è ottenuta dalla terza parte.

4.2 Il prodotto include alcune informazioni e servizi di terze parti. Feilo Sylvania International Group Kft. e i suoi fornitori non controllano né si assumono la responsabilità per le informazioni e i servizi di terze parti.

4.3 Siete tenuti a prendere atto che Feilo Sylvania International Group Kft. e i suoi fornitori non possono garantire che il software concesso in licenza utilizzi o contenga sempre tali servizi, né che in futuro vengano utilizzati altri software forniti dalla stessa terza parte. Allo stesso modo, potrebbero essere utilizzati servizi simili forniti da un’altra parte terza. Al momento dell’applicazione, i suddetti software o servizi corrispondenti saranno soggetti al presente Contratto.

  1. Standard di applicazione del servizio

5.1 Siete tenuti a utilizzare il software concesso in licenza in modo normale. I modi seguenti ne violano il corretto utilizzo applicativo:

1) Diffondere o condividere virus informatici, worm, codici maligni o software che danneggino o modifichino deliberatamente il sistema informatico o i dati;

2) Raccogliere informazioni o dati di altri utenti senza autorizzazione, ad esempio l’indirizzo e-mail e simili;

3) Utilizzare il prodotto in modo automatico per un attacco doloso, causando un sovraccarico del server, o interferire o danneggiare il server web e i collegamenti di rete in altre forme;

4) Tentare di accedere ai dati del server o ai dati di comunicazione del prodotto senza autorizzazione;

5) Interferire con l’applicazione di produzione usata da altri utenti o danneggiarla.

5.2 Siete tenuti a constatare e accettare che:

1) Sarà Feilo Sylvania International Group Kft. a determinare se siete coinvolti o meno nella violazione degli standard di cui sopra e Feilo Sylvania International Group Kft. sospenderà o annullerà la licenza dell’applicazione in base ai risultati della sua decisione o adotterà altre restrizioni in base agli accordi.

2) Feilo Sylvania International Group Kft. eliminerà direttamente le informazioni che violano le leggi, o che violano i diritti legali di altri, o che violano il Contratto rilasciato da Voi durante l’utilizzo del software in licenza.

3) Se una terza parte subisce un danno a causa della violazione degli standard di utilizzo da parte Vostra, dovrete farvi carico in proprio di ogni responsabilità legale e proteggere e indennizzare Feilo Sylvania International Group Kft. dalle perdite o dalle spese aggiuntive generate da tali danni. In caso contrario, Feilo Sylvania International Group Kft. avrà il diritto di richiedere un risarcimento.

4) Se Feilo Sylvania International Group Kft. e i suoi fornitori subissero perdite a causa della violazione delle leggi pertinenti o del Contratto da parte Vostra, sarete tenuti a risarcire Feilo Sylvania International Group Kft. e i suoi fornitori per le perdite e (o) le spese generate dalla violazione.

  1. Garanzia

6.1 A meno che non sia specificamente indicato per iscritto dal Fornitore o dal produttore terzo, l’intero software e la relativa documentazione forniti dal Fornitore, sia il software del Fornitore che i software di terzi, vengono forniti „così come sono”, senza alcuna garanzia, incluse (a titolo esemplificativo) le garanzie implicite per prestazioni, commerciabilità, accuratezza, completezza, idoneità a uno scopo particolare e non violazione rispetto al software e al materiale scritto di accompagnamento.

6.2 In deroga alle disposizioni del punto 6.1, se il software è il Software del Fornitore, il Fornitore garantisce che è privo di trojan, virus o altri codici maligni.

6.3 Per quanto riguarda il Software del Fornitore, salvo ove specificamente previsto, il Fornitore non offre alcuna garanzia di compatibilità con i software, i sistemi, le reti o le connessioni dell’Acquirente né della disponibilità di rete o ricezione e l’Acquirente dovrà accertarsene prima della stipula del Contratto.

VII. Standard del contenuto informativo

7.1 Siete tenuti ad astenerVi da ogni forma di atto in violazione delle leggi o comportamento improprio utilizzando il servizio; tali atti e comportamenti includono (a titolo esemplificativo):

7.1.1 Caricamento, trasferimento o condivisione di informazioni il cui contenuto:

1) Va a scapito dei principi fondamentali stabiliti dalla Costituzione;

2) Mette in pericolo la sicurezza dello Stato, rivela un segreto di Stato, sovverte il potere dello Stato o risulta un sabotaggio dell’unità dello Stato;

3) Danneggia l’onore e la tutela dello Stato;

4) Incita all’odio nazionale e alla discriminazione, ed eversivo per l’unità nazionale;

5) Danneggia la politica religiosa dello Stato sostenendo eresia e superstizione feudale;

6) Diffonde voci, disturba l’ordine sociale e danneggia la stabilità sociale;

7) Diffonde oscenità, pornografia, gioco d’azzardo, violenza, omicidio e terrore o favoreggia un reato;

8) Insulta o calunnia altri e viola i diritti e gli interessi legali di altri;

9) Contiene elementi di falsità, frode, danno, minaccia, violazione della privacy altrui, molestie, infrazioni, calunnia, grossolanità, indecenza o contenuti moralmente ripugnanti;

10) Contiene altri contenuti limitati o vietati dalle leggi, dai regolamenti, dalle norme, dalle disposizioni e da altre norme giuridiche applicabili.

VIII. Politica sulla privacy e sui dati privati

8.1 È fondamentale per Feilo Sylvania International Group Kft. proteggere le Vostre informazioni personali. Feilo Sylvania International Group Kft. predispone l’Informativa sulla privacy di Feilo Sylvania International Group Kft. in cui vengono resi noti i contenuti relativi alla proprietà e alla protezione della proprietà intellettuale, alla raccolta, all’uso, alla condivisione, all’archiviazione e alla protezione, ecc. delle informazioni che Vi riguardano. Si consiglia di leggere attentamente l’Informativa sulla privacy appartenente a SylSmart Connected di Feilo Sylvania International Group Kft.e l’Informativa sulla privacy dell’applicazione.

  1. Tariffe

9.1 Se non diversamente indicato in un contratto separato o nel preventivo, Feilo Sylvania Vi fornisce l’Applicazione gratuitamente.

Feilo Sylvania potrà fornirVi ulteriori funzionalità e servizi associati o aggiuntivi a pagamento. Feilo Sylvania potrà anche limitare lo spazio gratuitamente fornito per l’archiviazione del Contenuto degli Utenti, introducendo tariffe per l’archiviazione di determinate quantità di dati.

Inoltre, siete tenuti ad accettare che alcune funzionalità dell’applicazione possano richiedere l’acquisto e l’installazione di dispositivi o software aggiuntivi, in base a un contratto separato. Se siete interessati a quanto sopra, siete pregati di contattare Feilo Sylvania.

  1. Aggiornamenti e upgrade

Siete tenuti a prendere atto che l’applicazione e il servizio possono essere modificati di volta in volta, in particolare per quanto riguarda la sicurezza dell’applicazione. Pertanto, qualsiasi aspetto dell’applicazione o del servizio può essere modificato, integrato, eliminato, aggiornato o potenziato. Feilo Sylvania può apportare tali modifiche o cambiamenti all’applicazione in qualsiasi momento, a sua esclusiva discrezione e senza avvisarVi.

  1. Limitazioni all’uso dell’applicazione

Oltre alle altre limitazioni stabilite nelle presenti Condizioni d’uso, siete tenuti ad accettare di

(a) essere responsabili, a vostro rischio, dell’uso dell’applicazione nel luogo di utilizzo e di esecuzione dell’applicazione, compresa la conformità alle leggi e alle eventuali restrizioni all’esportazione relative all’uso dell’applicazione e, in particolare, all’ottenimento del consenso legale del proprietario/affittuario o dell’alienante dell’immobile in cui sono installati il Sistema di illuminazione e i Dispositivi;

(b) non poter utilizzare l’applicazione in violazione delle presenti Condizioni d’uso, di qualsiasi legge o regolamento, o per qualsiasi scopo illegale o abusivo, o non eticamente accettabile; in nessun modo che, in qualsiasi applicazione, possa danneggiare Silvair o qualsiasi altra terza parte, persone o utenti (inclusi, a titolo esemplificativo, morte, lesioni personali o gravi danni fisici o materiali);

(c) non poter inserire nell’applicazione informazioni false, illegali, fuorvianti o che infrangono o violano i diritti di terzi (in particolare: diritti di proprietà intellettuale o di privacy o di pubblicità);

(d) non poter utilizzare o accedere a servizi, informazioni, applicazioni o software disponibili tramite l’applicazione in modi non espressamente consentiti da Feilo Sylvania;

(e) non poter inserire o caricare nell’applicazione alcuna informazione che contenga virus, trojan, worm, bombe ad orologeria o altre routine di programmazione informatica volte a danneggiare, disturbare, intercettare o espropriare l’applicazione o che violino i diritti di proprietà intellettuale di terzi;

(f) non poter nascondere l’origine delle informazioni trasmesse attraverso l’applicazione;

(g) non poter utilizzare o accedere all’applicazione o al servizio in alcun modo che, a giudizio di Feilo Sylvania, influisca negativamente sulle prestazioni o sul funzionamento dell’applicazione o interferisca con le capacità delle parti autorizzate di accedere all’applicazione o al servizio;

(h) non poter utilizzare tecniche di framing per racchiudere qualsiasi parte o aspetto della proprietà intellettuale, senza l’espresso consenso scritto di Feilo Sylvania;

(i) non poter modificare, adattare o unire l’applicazione a un altro programma o creare opere derivate basate sull’applicazione.

XII. Clausole di eccezione

12.1 A meno che non sia diversamente specificato da leggi o regolamenti, Feilo Sylvania International Group Kft. farà del suo meglio per garantire la sicurezza, la validità, l’accuratezza e l’affidabilità del software concesso in licenza e delle tecnologie e informazioni coinvolte, ma Feilo Sylvania International Group Kft. non è in grado di garantire lo stesso, a causa delle limitazioni imposte dalle tecnologie disponibili al giorno d’oggi.

 

12.2 Siete tenuti a prendere atto che Feilo Sylvania International Group Kft. non si assume alcuna responsabilità per perdite dirette o indirette causate da cause di forza maggiore o da inadempienze di terzi.

12.3 Sarete ritenuti responsabili per i danni al personale o per i danni accidentali o indiretti causati da, o correlati a, una delle seguenti cause: 1) Se una terza parte utilizza il software concesso in licenza o modifica i Vostri dati senza autorizzazione; 2) Spese o perdite provocate dall’utilizzo del software concesso in licenza; 3) La Vostra incomprensione del software concesso in licenza; 4) Altre perdite relative al software concesso in licenza causate da motivi non attribuibili a Feilo Sylvania International Group Kft.

12.4 Qualsiasi altro software con licenza o derivato da software non sviluppato e rilasciato da Feilo Sylvania International Group Kft. o il cui sviluppo e rilascio non sono stati concessi da Feilo Sylvania International Group Kft. è considerato software illegale. Il download, l’installazione e l’utilizzo di tale software possono causare rischi impossibili da prevedere. Feilo Sylvania International Group Kft. sarà esente da responsabilità legali e dalle controversie che ne derivano e Feilo Sylvania International Group Kft. avrà il diritto di sospendere o interrompere la licenza dell’applicazione e/o altri servizi.

12.5 Siete informati che l’utilizzo di SylSmart Connected di Feilo Sylvania International Group Kft e della piattaforma intelligente dei suoi fornitori comporta un servizio Internet che può essere influenzato da fattori di instabilità su tutti i collegamenti. Sebbene Feilo Sylvania International Group Kft. abbia adottato misure di salvaguardia, il servizio può essere sospeso, terminato, ritardato, e potrà subire limitazioni o guasti dell’applicazione a causa di difetti intrinseci della rete internet e della comunicazione elettronica, nonché di fattori che esulano dal ragionevole controllo di qualsiasi parte del Contratto (tra cui, a titolo esemplificativo, incendi, inondazioni, attacchi terroristici, epidemie, disastri naturali, sommosse, virus sul terminale, attacchi di hacker, guasti della rete e guasti del terminale). Siete tenuti ad assumerVi i suddetti rischi e ad accettare che Feilo Sylvania International Group Kft. È esente da qualsiasi responsabilità quando il normale funzionamento dei servizi è influenzato dal verificarsi dei suddetti rischi.

XIII. Risoluzione e violazione del Contratto

13.1 Siete tenuti a utilizzare il software concesso in licenza rispettando l’ambito di autorizzazione e la proprietà intellettuale del software e dei contenuti del software e adempiendo agli obblighi previsti dal Contratto quando utilizzate i servizi di Feilo Sylvania International Group Kft. Feilo Sylvania International Group Kft. porrà fine alla licenza dell’applicazione in caso di violazione sostanziale del Contratto.

13.2 Il Vostro utilizzo del software si basa sui servizi di supporto forniti dalle società collegate a Feilo Sylvania International Group Kft. La violazione di condizioni, accordi, regole, annunci e altri regolamenti pertinenti di Feilo Sylvania International Group Kft. e delle società ad essa collegate può causare l’impossibilità di utilizzare normalmente il software concesso in licenza – in tal caso, Feilo Sylvania International Group Kft. avrà il diritto di porre termine alla licenza dell’applicazione o di adottare misure per limitare la licenza dell’applicazione o altri diritti e interessi controllati da Feilo Sylvania International Group Kft. ai sensi del Contratto, compresa la sospensione o la risoluzione della licenza dell’applicazione.

13.3 In caso di violazione del Contratto o di altri accordi sottoscritti con Feilo Sylvania International Group Kft. da parte Vostra, Feilo Sylvania International Group Kft. e i suoi fornitori avranno il diritto di informare le società collegate, chiedendo loro di adottare misure restrittive nei confronti dei Vostri diritti e interessi, tra cui la richiesta alle società collegate di sospendere o interrompere la fornitura di una parte o dell’intero servizio nei Vostri confronti, e di annunciare legalmente la violazione del Contratto sui siti Web gestiti o effettivamente controllati dalle stesse.

13.4 Il software concesso in licenza viene scaricato dalla piattaforma di download e Voi siete tenuti a rispettare le disposizioni della piattaforma di download, della piattaforma di sistema e del produttore del terminale in merito alle modalità di applicazione e alle restrizioni del software concesso in licenza. Se la terza parte di cui sopra conferma che avete commesso una violazione del Contratto e che è necessario l’intervento di Feilo Sylvania International Group Kft. e dei suoi fornitori, Feilo Sylvania International Group Kft. potrà terminare la licenza dell’applicazione su richiesta della terza parte.

13.5 Quando la licenza dell’applicazione ha termine, dovrete smettere di utilizzarne il software e distruggerne tutte le copie.

13.6 Siete tenuti ad assumerVi tutte le responsabilità di risarcimento qualora Feilo Sylvania International Group Kft. e altri utenti subiscano perdite causate dalla violazione delle condizioni del Contratto da parte Vostra.

XIV. Legge applicabile e clausola di salvaguardia

14.1 L’efficacia, l’interpretazione, la modifica e l’esecuzione del Contratto, nonché la risoluzione delle relative controversie sono soggette alle leggi dell’Ungheria. In mancanza di leggi e regolamenti pertinenti, si farà riferimento alle pratiche commerciali internazionali generali e (o) alle pratiche industriali.

14.2 Si cercheranno di risolvere le controversie derivanti dal Contratto fra Voi e Feilo Sylvania International Group Kft. o relative ad esso, tramite trattative amichevoli prima di sottoporle ai tribunali dell’Ungheria.

14.3 Qualora una condizione del Contratto sia giudicata nulla dalla Corte, ciò non influirà sulla validità di altre condizioni o di una loro parte.

V1.1.0

Service Agreement of SylSmart Standalone

Welcome to SylSmart Standalone!

Before accepting the Agreement, you are supposed to thoroughly read all contents of the Agreement, and fully know its terms, especially restrictive clauses or exceptions. Restrictive clauses or exceptions are bold or highlighted in other forms to catch your attention. In case of any doubt for the terms of the Agreement, please contact relevant business department of Feilo Sylvania International Group Kft.. You are not allowed to use the service before you have read and accepted all terms of the Agreement, relevant agreements and rules, etc. Once you select "agree and submit the Agreement" (see registration page for detailed wordings) and complete the registration (signing up) procedure, or you use the service in any form, it will be deemed that you have read and agreed with the restriction of the Agreement and rules above. In case of any breach of the Agreement, Feilo Sylvania International Group Kft. has the right to unilaterally restrict, suspend or terminate the service for you, and has the right to investigate your relevant responsibilities.

The Service Agreement (hereinafter referred to as "the Agreement") is signed by you and Feilo Sylvania International Group Kft (an entity organized under the laws of Hungary, with head office at 22 Népfürdő utca, H-1138 Budapest) by taking the contractual steps specified above. If Feilo Sylvania International Group Kft. is required to provide you confirmation in accordance with Art. 10.5 of this Agreement, the Agreement is deemed to be signed upon the arrival of the confirmation. During the signing up procedure, you have the opportunity to correct incorrect data entry, and you can also update your information in the licensed software or by contacting Feilo Sylvania International Group Kft. (please, see contacts details above). In addition to that, Feilo Sylvania International Group Kft. also provides its Privacy Policy and other contents. In case of change, Feilo Sylvania International Group Kft. will announce by means of the licensed software sending a message without further notification. Upon announcement, the changed agreement and rules become a part to the Agreement automatically, without further notification to you for your consent. In case of objection to such relevant changes, stop use Feilo Sylvania International Group Kft.'s service; if you keep using it, it will be deemed as that you hold no objections against the changed rules and agree to abide by them.

With regard to the above, Feilo Sylvania International Group Kft. informs you that the Agreement is not regarded as a written contract, however, Feilo Sylvania International Group Kft. records and keeps track of your signing up and usage of the licensed software as specified in its Privacy Policy. The Agreement is always accessible through the licensed software. The language of the Agreement corresponds to your language settings (for example, if you set English language in the licensed software and the Agreement is accessible in English through the licensed software, the language of the Agreement is English), however, you can also check any other language version of the Agreement and change language settings later on through the licensed software.

It is also highlighted that there is no code of conduct at hand for the activity of Feilo Sylvania International Group Kft., however certain policies and other documents issued by Feilo Sylvania International Group Kft. may be relevant for certain persons, regarding which Feilo Sylvania International Group Kft. provides information on its websites, through its applications or licensed software and in its correspondence with the relevant persons.

  1. Definitions of Terms

1.1 Licensed software refers to software system licensed to Feilo Sylvania International Group Kft. as master licensee, downloaded and installed and applied in specified system mobile terminals. This also includes the SylSmart Standalone Application.

1.2 Services refer to services provided for you by Feilo Sylvania International Group Kft. and its suppliers. You can use such services on the mobile terminal with the licensed software.

  1. Service

2.1 Feilo Sylvania International Group Kft. offers you intelligent life equipment management services, based on which you can access the intelligent terminals on Feilo Sylvania International Group Kft. and its suppliers' smart platform through the Feilo Sylvania International Group Kft. Control, and realize interlinkage among intelligent equipment. Service contents include intelligent equipment management, scene interlinkage and analysis report, etc. Such functions may be optimized or modified according to changes of users' demands or judgment of service supplier, and service supply may be suspended due to regular and irregular maintenance.

III. Scope of Service

3.1 Feilo Sylvania International Group Kft. grants you the non-exclusive right to use the product based on this licensed software.

3.2 You are prohibited to license, sell, lease, transfer, issue the product or the licensed software in any form, or use them for other commercial purpose.

3.3 Due to limitations on software adaptation platform and terminals, you can only use the licensed software in the authorized system platform and terminal; if you install the licensed software on other terminal equipment, it may damage your hardware or software function.

3.4 You acknowledge that the licensed software can only be used for non-commercial purpose; application and running of the licensed software for commercial purposes is prohibited. If such commercial operation is necessary, prior written authorization and permission from Feilo Sylvania International Group Kft. shall be obtained.

3.5 Feilo Sylvania International Group Kft. and its suppliers may change, upgrade or transfer the licensed software or relevant functions from time to time, and may add new functions or services in the licensed software system. If no separate agreements are accompanied with the aforesaid new functions or services, you are entitled to the corresponding functions and services, which are also subject to the Agreement.

3.6 You shall be responsible for the accuracy, reliability, integrity and legality of input data and legality of the way in which you obtain the data, and shall back up data and information from time to time. You shall bear all risks for damage and loss of such information.

3.7 You shall properly keep your account number and password. In case of any safety loophole for your account (including but not limited to divulgence of user password), you shall notify Feilo Sylvania International Group Kft. in time, and Feilo Sylvania International Group Kft. will assist you in taking relevant measures. Otherwise, all behaviors related to your account shall be assumed by you and you will bear all responsibilities.

  1. A Third Party

4.1 You acknowledge that certain service of Feilo Sylvania International Group Kft. and its suppliers is based on software or services provided by a third party. Such service is set to facilitate your application and necessary legal authorization is obtained from the third party.

4.2 The product includes certain information and services of the third party. Feilo Sylvania International Group Kft. and its suppliers neither controls nor bears responsibility for information and services of the third party.

4.3 You acknowledge that Feilo Sylvania International Group Kft. and its suppliers cannot guarantee that the licensed software always uses or contains such services, or that other software provided by the same third party will be used in future. Likewise, it may use similar services supplied by another third party. Upon application, the aforesaid corresponding software or services are subject to this Agreement.

  1. Service Application Standard

5.1 You shall use the licensed software in a normal manner for non-commercial purposes. The following ways are in breach of the application standard:

1) Issue or share computer virus, worms, malicious codes, or software that deliberately damages or changes computer system or data;

2) Collect information or data of other users without authorization, for example, email address and the like;

3) Maliciously use the product in an automatic way, causing overload to the server, or interfere with or damage web server and network links in other forms.

4) Attempt to visit server data or communication data of the product without authorization;

5) Interfere with or damage the production application by other users.

5.2 You understand and agree that:

1) Feilo Sylvania International Group Kft. will determine whether or not you are involved in violation of standards above, and suspend or terminate your application license according to determination results or take other restrictions according to agreements.

2) Feilo Sylvania International Group Kft. will directly delete information in breach of laws, or infringing others' legal rights, or in breach of the Agreement issued by you when using the licensed software.

3) If a third party suffers from damage due to your breach of application standards, you shall independently bear legal responsibility in your name, and protect and indemnify Feilo Sylvania International Group Kft. from losses or additional expenses generated therefrom. Otherwise, Feilo Sylvania International Group Kft. has the right to claim compensation.

4) If Feilo Sylvania International Group Kft. and its suppliers suffer from any loss due to your breach of relevant laws or the Agreement, you shall compensate Feilo Sylvania International Group Kft. and its suppliers for losses and (or) expenses generated therefrom.

  1. Information Content Standard

6.1 You promise that you will not conduct any act in breach of laws or improper behaviors by using the service, such act and behavior include (but not limited to):

6.1.1 Uploading, transferring or sharing information containing one of the following contents:

1) Opposing the basic principles determined in the Constitution of Hungary and in European and international human rights conventions;

2) Endangering state safety, disclosing state secret, subverting state power and sabotaging state unity;

3) Damaging state honor and benefit;

4) Inciting national hatred and discrimination and sabotaging national unity;

5) Destroying religious policy of the state and advocating heresy and feudalistic superstition;

6) Spreading rumors, disturbing social order and destroying social stability;

7) Spreading content featuring or depicting obscenity, porn, gambling, violence , murder and terror or abetting a crime;

8) Insulting or slandering others and infringing on the legal rights and interests of others;

9) Containing contents of sham, defrauding, harm, threat, infringement to others' privacy, harassment, infringement, slander, coarseness, indecency, or morally repulsive contents;

10) Containing other contents restricted or forbidden by applicable laws, regulations, rules, provisions and other legal standards.

VII. Privacy Policy and Data

7.1 It is crucial for Feilo Sylvania International Group Kft. to protect your personal data. Feilo Sylvania International Group Kft. prepared Feilo Sylvania International Group Kft. Privacy Policy, in which information related to the collection, use, share, storage and protection, etc. of your personal data and to your data protection rights and remedies are disclosed. You are suggested to thoroughly read Feilo Sylvania International Group Kft. Privacy Policy.

VIII. Exception Clauses

8.1 Unless otherwise specified in laws and regulations, Feilo Sylvania International Group Kft. will do its best to ensure the security, validity, accuracy and reliability of the licensed software and technologies and information involved, but Feilo Sylvania International Group Kft. is unable to guarantee the same due to restriction by available technologies nowadays. 
8.2 You understand that
Feilo Sylvania International Group Kft. will not assume responsibility for direct or indirect losses caused by force majeure and default of a third party. 
8.3 You shall be responsible for personnel injury or incidental or indirectly injury caused by or related to one of the following accidents: 1) A third party uses the licensed software or changes your data without permission; 2) Expenses and losses produced by using the licensed software; 3) Your misunderstanding of the licensed software; 4) Other losses related to licensed software caused by reasons not attributable to
Feilo Sylvania International Group Kft.
8.4 Any other licensed software-derived software not developed and released by
Feilo Sylvania International Group Kft. or the development and release are not granted by Feilo Sylvania International Group Kft. is illegal software. Downloading, installing and using such software may cause unpredictable risks. Feilo Sylvania International Group Kft. shall be free from legal responsibilities and disputes generated therein and Feilo Sylvania International Group Kft. shall have the right to suspend or terminate application license and/or other all services. 
8.5 You have been informed that the usage of
Feilo Sylvania International Group Kft SylSmart Standalone and its supplier's smart platform involves Internet service, which may be affected by unstable factors in all links. Although Feilo Sylvania International Group Kft. has taken safeguard measures, the service may be suspended, terminated, delayed, suffered from application restriction or application failure due to inherent defects of Internet and e-communication as well as factors beyond reasonable control of any party to the Agreement (including but not limited to fire, flood, terrorist attack, pestilence, natural disasters, riot, terminal virus, hacker attack, network fault and terminal fault). You hereby agree to bear foregoing risks and agree that Feilo Sylvania International Group Kft. is free from any responsibility when normal running of services is influenced by the occurrence of foregoing risks.

  1. Agreement Termination and Breach of Agreement

9.1 You should understand that you shall use the licensed software according to authorization scope, respect intellectual property of software and contents contained in the software, and perform obligations according to the Agreement when using Feilo Sylvania International Group Kft.'s services. Feilo Sylvania International Group Kft. will terminate the application license if you are in material breach of the Agreement.

9.2 Your application of the software relies on supporting services supplied by Feilo Sylvania International Group Kft.'s related companies. Breach of terms, agreements, rules, annunciation and other relevant regulations of Feilo Sylvania International Group Kft. and its related companies may cause failure in normal usage of licensed software, in which case, Feilo Sylvania International Group Kft. shall be entitled to terminate the application license, or take measures to restrain your application license or other rights and interests controlled by Feilo Sylvania International Group Kft. as agreed in the Agreement, including suspension or termination of your application license.

9.3 In case of your breach of the Agreement or other agreements signed with Feilo Sylvania International Group Kft., Feilo Sylvania International Group Kft. and its suppliers shall have the right to notify the related companies, requiring them to take restrictive measures to your rights and interests, including requiring related companies to suspend or terminate supplying part or whole services for you, and legally announce your breach of agreement on websites run or actually controlled by them.

9.4 The licensed software is downloaded from the downloading platform and you shall abide by stipulations of the download platform, system platform and terminal manufacture on application ways and restrictions of the licensed software. If the above mentioned third party confirms that you are in breach of the agreement and Feilo Sylvania International Group Kft. and its supplier's treatment is required, Feilo Sylvania International Group Kft. may terminate your application license at the third party's request.

9.5 When the application license terminates, you shall stop using the licensed software and destroy all copies.

9.6 You must bear all compensation responsibilities if Feilo Sylvania International Group Kft. and other users suffer from losses caused by your breach of terms in the Agreement.

  1. Governing Laws and Severability

10.1 Effectiveness, explanation, change, execution and dispute settlement of the Agreement are subject to laws of Hungary. If no relevant laws and regulations are available, reference to general international business practices and (or) industrial practices shall be made.

10.2 Dispute arising from or in connection with the Agreement may be settled by you and Feilo Sylvania International Group Kft. through friendly negotiation or submitted to the courts of Hungary.

10.3 When any term of the Agreement is judged to be invalid by the Court, it will not influence the effectiveness of other terms or any part thereof.

10.4 It is highlighted that – unless otherwise provided by the Agreement, the licensed software or Feilo Sylvania International Group Kft. –, the licensed software is provided as a free software. In cases, where consumers (natural persons acting for purposes other than self-employment and economic activity) use the licensed software (especially in cases of using the licensed software as a consumer with another smart product), they are provided information required by the relevant consumer protection laws (especially in printed form, packed jointly with a smart product or through a link referring to a Feilo Sylvania website).

10.5. In case of consumers, it is highlighted that Feilo Sylvania International Group Kft. will send you a confirmation email of your signing up to the licensed software (to the e-mail address provided by you during the signing up) immediately, but no later than 48 hours. If the above confirmation of Feilo Sylvania International Group Kft. does not arrive (ie becomes available within your mailing system) within 48 hours of your signing up, you will be relieved of your contractual obligations.

V1.1.0

Service Agreement of SylSmart Standalone

Welcome to SylSmart Standalone!

Before accepting the Agreement, you are supposed to thoroughly read all contents of the Agreement, and fully know its terms, especially restrictive clauses or exceptions. Restrictive clauses or exceptions are bold or highlighted in other forms to catch your attention. In case of any doubt for the terms of the Agreement, please contact relevant business department of Feilo Sylvania International Group Kft.. You are not allowed to use the service before you have read and accepted all terms of the Agreement, relevant agreements and rules, etc. Once you select "agree and submit the Agreement" (see registration page for detailed wordings) and complete the registration (signing up) procedure, or you use the service in any form, it will be deemed that you have read and agreed with the restriction of the Agreement and rules above. In case of any breach of the Agreement, Feilo Sylvania International Group Kft. has the right to unilaterally restrict, suspend or terminate the service for you, and has the right to investigate your relevant responsibilities.

The Service Agreement (hereinafter referred to as "the Agreement") is signed by you and Feilo Sylvania International Group Kft (an entity organized under the laws of Hungary, with head office at 22 Népfürdő utca, H-1138 Budapest) by taking the contractual steps specified above. If Feilo Sylvania International Group Kft. is required to provide you confirmation in accordance with Art. 10.5 of this Agreement, the Agreement is deemed to be signed upon the arrival of the confirmation. During the signing up procedure, you have the opportunity to correct incorrect data entry, and you can also update your information in the licensed software or by contacting Feilo Sylvania International Group Kft. (please, see contacts details above). In addition to that, Feilo Sylvania International Group Kft. also provides its Privacy Policy and other contents. In case of change, Feilo Sylvania International Group Kft. will announce by means of the licensed software sending a message without further notification. Upon announcement, the changed agreement and rules become a part to the Agreement automatically, without further notification to you for your consent. In case of objection to such relevant changes, stop use Feilo Sylvania International Group Kft.'s service; if you keep using it, it will be deemed as that you hold no objections against the changed rules and agree to abide by them.

With regard to the above, Feilo Sylvania International Group Kft. informs you that the Agreement is not regarded as a written contract, however, Feilo Sylvania International Group Kft. records and keeps track of your signing up and usage of the licensed software as specified in its Privacy Policy. The Agreement is always accessible through the licensed software. The language of the Agreement corresponds to your language settings (for example, if you set English language in the licensed software and the Agreement is accessible in English through the licensed software, the language of the Agreement is English), however, you can also check any other language version of the Agreement and change language settings later on through the licensed software.

It is also highlighted that there is no code of conduct at hand for the activity of Feilo Sylvania International Group Kft., however certain policies and other documents issued by Feilo Sylvania International Group Kft. may be relevant for certain persons, regarding which Feilo Sylvania International Group Kft. provides information on its websites, through its applications or licensed software and in its correspondence with the relevant persons.

  1. Definitions of Terms

1.1 Licensed software refers to software system licensed to Feilo Sylvania International Group Kft. as master licensee, downloaded and installed and applied in specified system mobile terminals. This also includes the SylSmart Standalone Application.

1.2 Services refer to services provided for you by Feilo Sylvania International Group Kft. and its suppliers. You can use such services on the mobile terminal with the licensed software.

  1. Service

2.1 Feilo Sylvania International Group Kft. offers you intelligent life equipment management services, based on which you can access the intelligent terminals on Feilo Sylvania International Group Kft. and its suppliers' smart platform through the Feilo Sylvania International Group Kft. Control, and realize interlinkage among intelligent equipment. Service contents include intelligent equipment management, scene interlinkage and analysis report, etc. Such functions may be optimized or modified according to changes of users' demands or judgment of service supplier, and service supply may be suspended due to regular and irregular maintenance.

III. Scope of Service

3.1 Feilo Sylvania International Group Kft. grants you the non-exclusive right to use the product based on this licensed software.

3.2 You are prohibited to license, sell, lease, transfer, issue the product or the licensed software in any form, or use them for other commercial purpose.

3.3 Due to limitations on software adaptation platform and terminals, you can only use the licensed software in the authorized system platform and terminal; if you install the licensed software on other terminal equipment, it may damage your hardware or software function.

3.4 You acknowledge that the licensed software can only be used for non-commercial purpose; application and running of the licensed software for commercial purposes is prohibited. If such commercial operation is necessary, prior written authorization and permission from Feilo Sylvania International Group Kft. shall be obtained.

3.5 Feilo Sylvania International Group Kft. and its suppliers may change, upgrade or transfer the licensed software or relevant functions from time to time, and may add new functions or services in the licensed software system. If no separate agreements are accompanied with the aforesaid new functions or services, you are entitled to the corresponding functions and services, which are also subject to the Agreement.

3.6 You shall be responsible for the accuracy, reliability, integrity and legality of input data and legality of the way in which you obtain the data, and shall back up data and information from time to time. You shall bear all risks for damage and loss of such information.

3.7 You shall properly keep your account number and password. In case of any safety loophole for your account (including but not limited to divulgence of user password), you shall notify Feilo Sylvania International Group Kft. in time, and Feilo Sylvania International Group Kft. will assist you in taking relevant measures. Otherwise, all behaviors related to your account shall be assumed by you and you will bear all responsibilities.

  1. A Third Party

4.1 You acknowledge that certain service of Feilo Sylvania International Group Kft. and its suppliers is based on software or services provided by a third party. Such service is set to facilitate your application and necessary legal authorization is obtained from the third party.

4.2 The product includes certain information and services of the third party. Feilo Sylvania International Group Kft. and its suppliers neither controls nor bears responsibility for information and services of the third party.

4.3 You acknowledge that Feilo Sylvania International Group Kft. and its suppliers cannot guarantee that the licensed software always uses or contains such services, or that other software provided by the same third party will be used in future. Likewise, it may use similar services supplied by another third party. Upon application, the aforesaid corresponding software or services are subject to this Agreement.

  1. Service Application Standard

5.1 You shall use the licensed software in a normal manner for non-commercial purposes. The following ways are in breach of the application standard:

1) Issue or share computer virus, worms, malicious codes, or software that deliberately damages or changes computer system or data;

2) Collect information or data of other users without authorization, for example, email address and the like;

3) Maliciously use the product in an automatic way, causing overload to the server, or interfere with or damage web server and network links in other forms.

4) Attempt to visit server data or communication data of the product without authorization;

5) Interfere with or damage the production application by other users.

5.2 You understand and agree that:

1) Feilo Sylvania International Group Kft. will determine whether or not you are involved in violation of standards above, and suspend or terminate your application license according to determination results or take other restrictions according to agreements.

2) Feilo Sylvania International Group Kft. will directly delete information in breach of laws, or infringing others' legal rights, or in breach of the Agreement issued by you when using the licensed software.

3) If a third party suffers from damage due to your breach of application standards, you shall independently bear legal responsibility in your name, and protect and indemnify Feilo Sylvania International Group Kft. from losses or additional expenses generated therefrom. Otherwise, Feilo Sylvania International Group Kft. has the right to claim compensation.

4) If Feilo Sylvania International Group Kft. and its suppliers suffer from any loss due to your breach of relevant laws or the Agreement, you shall compensate Feilo Sylvania International Group Kft. and its suppliers for losses and (or) expenses generated therefrom.

  1. Information Content Standard

6.1 You promise that you will not conduct any act in breach of laws or improper behaviors by using the service, such act and behavior include (but not limited to):

6.1.1 Uploading, transferring or sharing information containing one of the following contents:

1) Opposing the basic principles determined in the Constitution of Hungary and in European and international human rights conventions;

2) Endangering state safety, disclosing state secret, subverting state power and sabotaging state unity;

3) Damaging state honor and benefit;

4) Inciting national hatred and discrimination and sabotaging national unity;

5) Destroying religious policy of the state and advocating heresy and feudalistic superstition;

6) Spreading rumors, disturbing social order and destroying social stability;

7) Spreading content featuring or depicting obscenity, porn, gambling, violence , murder and terror or abetting a crime;

8) Insulting or slandering others and infringing on the legal rights and interests of others;

9) Containing contents of sham, defrauding, harm, threat, infringement to others' privacy, harassment, infringement, slander, coarseness, indecency, or morally repulsive contents;

10) Containing other contents restricted or forbidden by applicable laws, regulations, rules, provisions and other legal standards.

VII. Privacy Policy and Data

7.1 It is crucial for Feilo Sylvania International Group Kft. to protect your personal data. Feilo Sylvania International Group Kft. prepared Feilo Sylvania International Group Kft. Privacy Policy, in which information related to the collection, use, share, storage and protection, etc. of your personal data and to your data protection rights and remedies are disclosed. You are suggested to thoroughly read Feilo Sylvania International Group Kft. Privacy Policy.

VIII. Exception Clauses

8.1 Unless otherwise specified in laws and regulations, Feilo Sylvania International Group Kft. will do its best to ensure the security, validity, accuracy and reliability of the licensed software and technologies and information involved, but Feilo Sylvania International Group Kft. is unable to guarantee the same due to restriction by available technologies nowadays. 
8.2 You understand that
Feilo Sylvania International Group Kft. will not assume responsibility for direct or indirect losses caused by force majeure and default of a third party. 
8.3 You shall be responsible for personnel injury or incidental or indirectly injury caused by or related to one of the following accidents: 1) A third party uses the licensed software or changes your data without permission; 2) Expenses and losses produced by using the licensed software; 3) Your misunderstanding of the licensed software; 4) Other losses related to licensed software caused by reasons not attributable to
Feilo Sylvania International Group Kft.
8.4 Any other licensed software-derived software not developed and released by
Feilo Sylvania International Group Kft. or the development and release are not granted by Feilo Sylvania International Group Kft. is illegal software. Downloading, installing and using such software may cause unpredictable risks. Feilo Sylvania International Group Kft. shall be free from legal responsibilities and disputes generated therein and Feilo Sylvania International Group Kft. shall have the right to suspend or terminate application license and/or other all services. 
8.5 You have been informed that the usage of
Feilo Sylvania International Group Kft SylSmart Standalone and its supplier's smart platform involves Internet service, which may be affected by unstable factors in all links. Although Feilo Sylvania International Group Kft. has taken safeguard measures, the service may be suspended, terminated, delayed, suffered from application restriction or application failure due to inherent defects of Internet and e-communication as well as factors beyond reasonable control of any party to the Agreement (including but not limited to fire, flood, terrorist attack, pestilence, natural disasters, riot, terminal virus, hacker attack, network fault and terminal fault). You hereby agree to bear foregoing risks and agree that Feilo Sylvania International Group Kft. is free from any responsibility when normal running of services is influenced by the occurrence of foregoing risks.

  1. Agreement Termination and Breach of Agreement

9.1 You should understand that you shall use the licensed software according to authorization scope, respect intellectual property of software and contents contained in the software, and perform obligations according to the Agreement when using Feilo Sylvania International Group Kft.'s services. Feilo Sylvania International Group Kft. will terminate the application license if you are in material breach of the Agreement.

9.2 Your application of the software relies on supporting services supplied by Feilo Sylvania International Group Kft.'s related companies. Breach of terms, agreements, rules, annunciation and other relevant regulations of Feilo Sylvania International Group Kft. and its related companies may cause failure in normal usage of licensed software, in which case, Feilo Sylvania International Group Kft. shall be entitled to terminate the application license, or take measures to restrain your application license or other rights and interests controlled by Feilo Sylvania International Group Kft. as agreed in the Agreement, including suspension or termination of your application license.

9.3 In case of your breach of the Agreement or other agreements signed with Feilo Sylvania International Group Kft., Feilo Sylvania International Group Kft. and its suppliers shall have the right to notify the related companies, requiring them to take restrictive measures to your rights and interests, including requiring related companies to suspend or terminate supplying part or whole services for you, and legally announce your breach of agreement on websites run or actually controlled by them.

9.4 The licensed software is downloaded from the downloading platform and you shall abide by stipulations of the download platform, system platform and terminal manufacture on application ways and restrictions of the licensed software. If the above mentioned third party confirms that you are in breach of the agreement and Feilo Sylvania International Group Kft. and its supplier's treatment is required, Feilo Sylvania International Group Kft. may terminate your application license at the third party's request.

9.5 When the application license terminates, you shall stop using the licensed software and destroy all copies.

9.6 You must bear all compensation responsibilities if Feilo Sylvania International Group Kft. and other users suffer from losses caused by your breach of terms in the Agreement.

  1. Governing Laws and Severability

10.1 Effectiveness, explanation, change, execution and dispute settlement of the Agreement are subject to laws of Hungary. If no relevant laws and regulations are available, reference to general international business practices and (or) industrial practices shall be made.

10.2 Dispute arising from or in connection with the Agreement may be settled by you and Feilo Sylvania International Group Kft. through friendly negotiation or submitted to the courts of Hungary.

10.3 When any term of the Agreement is judged to be invalid by the Court, it will not influence the effectiveness of other terms or any part thereof.

10.4 It is highlighted that – unless otherwise provided by the Agreement, the licensed software or Feilo Sylvania International Group Kft. –, the licensed software is provided as a free software. In cases, where consumers (natural persons acting for purposes other than self-employment and economic activity) use the licensed software (especially in cases of using the licensed software as a consumer with another smart product), they are provided information required by the relevant consumer protection laws (especially in printed form, packed jointly with a smart product or through a link referring to a Feilo Sylvania website).

10.5. In case of consumers, it is highlighted that Feilo Sylvania International Group Kft. will send you a confirmation email of your signing up to the licensed software (to the e-mail address provided by you during the signing up) immediately, but no later than 48 hours. If the above confirmation of Feilo Sylvania International Group Kft. does not arrive (ie becomes available within your mailing system) within 48 hours of your signing up, you will be relieved of your contractual obligations.

V1.1.0

Service Agreement of SylSmart Standalone

Welcome to SylSmart Standalone!

Before accepting the Agreement, you are supposed to thoroughly read all contents of the Agreement, and fully know its terms, especially restrictive clauses or exceptions. Restrictive clauses or exceptions are bold or highlighted in other forms to catch your attention. In case of any doubt for the terms of the Agreement, please contact relevant business department of Feilo Sylvania International Group Kft.. You are not allowed to use the service before you have read and accepted all terms of the Agreement, relevant agreements and rules, etc. Once you select "agree and submit the Agreement" (see registration page for detailed wordings) and complete the registration (signing up) procedure, or you use the service in any form, it will be deemed that you have read and agreed with the restriction of the Agreement and rules above. In case of any breach of the Agreement, Feilo Sylvania International Group Kft. has the right to unilaterally restrict, suspend or terminate the service for you, and has the right to investigate your relevant responsibilities.

The Service Agreement (hereinafter referred to as "the Agreement") is signed by you and Feilo Sylvania International Group Kft (an entity organized under the laws of Hungary, with head office at 22 Népfürdő utca, H-1138 Budapest) by taking the contractual steps specified above. If Feilo Sylvania International Group Kft. is required to provide you confirmation in accordance with Art. 10.5 of this Agreement, the Agreement is deemed to be signed upon the arrival of the confirmation. During the signing up procedure, you have the opportunity to correct incorrect data entry, and you can also update your information in the licensed software or by contacting Feilo Sylvania International Group Kft. (please, see contacts details above). In addition to that, Feilo Sylvania International Group Kft. also provides its Privacy Policy and other contents. In case of change, Feilo Sylvania International Group Kft. will announce by means of the licensed software sending a message without further notification. Upon announcement, the changed agreement and rules become a part to the Agreement automatically, without further notification to you for your consent. In case of objection to such relevant changes, stop use Feilo Sylvania International Group Kft.'s service; if you keep using it, it will be deemed as that you hold no objections against the changed rules and agree to abide by them.

With regard to the above, Feilo Sylvania International Group Kft. informs you that the Agreement is not regarded as a written contract, however, Feilo Sylvania International Group Kft. records and keeps track of your signing up and usage of the licensed software as specified in its Privacy Policy. The Agreement is always accessible through the licensed software. The language of the Agreement corresponds to your language settings (for example, if you set English language in the licensed software and the Agreement is accessible in English through the licensed software, the language of the Agreement is English), however, you can also check any other language version of the Agreement and change language settings later on through the licensed software.

It is also highlighted that there is no code of conduct at hand for the activity of Feilo Sylvania International Group Kft., however certain policies and other documents issued by Feilo Sylvania International Group Kft. may be relevant for certain persons, regarding which Feilo Sylvania International Group Kft. provides information on its websites, through its applications or licensed software and in its correspondence with the relevant persons.

  1. Definitions of Terms

1.1 Licensed software refers to software system licensed to Feilo Sylvania International Group Kft. as master licensee, downloaded and installed and applied in specified system mobile terminals. This also includes the SylSmart Standalone Application.

1.2 Services refer to services provided for you by Feilo Sylvania International Group Kft. and its suppliers. You can use such services on the mobile terminal with the licensed software.

  1. Service

2.1 Feilo Sylvania International Group Kft. offers you intelligent life equipment management services, based on which you can access the intelligent terminals on Feilo Sylvania International Group Kft. and its suppliers' smart platform through the Feilo Sylvania International Group Kft. Control, and realize interlinkage among intelligent equipment. Service contents include intelligent equipment management, scene interlinkage and analysis report, etc. Such functions may be optimized or modified according to changes of users' demands or judgment of service supplier, and service supply may be suspended due to regular and irregular maintenance.

III. Scope of Service

3.1 Feilo Sylvania International Group Kft. grants you the non-exclusive right to use the product based on this licensed software.

3.2 You are prohibited to license, sell, lease, transfer, issue the product or the licensed software in any form, or use them for other commercial purpose.

3.3 Due to limitations on software adaptation platform and terminals, you can only use the licensed software in the authorized system platform and terminal; if you install the licensed software on other terminal equipment, it may damage your hardware or software function.

3.4 You acknowledge that the licensed software can only be used for non-commercial purpose; application and running of the licensed software for commercial purposes is prohibited. If such commercial operation is necessary, prior written authorization and permission from Feilo Sylvania International Group Kft. shall be obtained.

3.5 Feilo Sylvania International Group Kft. and its suppliers may change, upgrade or transfer the licensed software or relevant functions from time to time, and may add new functions or services in the licensed software system. If no separate agreements are accompanied with the aforesaid new functions or services, you are entitled to the corresponding functions and services, which are also subject to the Agreement.

3.6 You shall be responsible for the accuracy, reliability, integrity and legality of input data and legality of the way in which you obtain the data, and shall back up data and information from time to time. You shall bear all risks for damage and loss of such information.

3.7 You shall properly keep your account number and password. In case of any safety loophole for your account (including but not limited to divulgence of user password), you shall notify Feilo Sylvania International Group Kft. in time, and Feilo Sylvania International Group Kft. will assist you in taking relevant measures. Otherwise, all behaviors related to your account shall be assumed by you and you will bear all responsibilities.

  1. A Third Party

4.1 You acknowledge that certain service of Feilo Sylvania International Group Kft. and its suppliers is based on software or services provided by a third party. Such service is set to facilitate your application and necessary legal authorization is obtained from the third party.

4.2 The product includes certain information and services of the third party. Feilo Sylvania International Group Kft. and its suppliers neither controls nor bears responsibility for information and services of the third party.

4.3 You acknowledge that Feilo Sylvania International Group Kft. and its suppliers cannot guarantee that the licensed software always uses or contains such services, or that other software provided by the same third party will be used in future. Likewise, it may use similar services supplied by another third party. Upon application, the aforesaid corresponding software or services are subject to this Agreement.

  1. Service Application Standard

5.1 You shall use the licensed software in a normal manner for non-commercial purposes. The following ways are in breach of the application standard:

1) Issue or share computer virus, worms, malicious codes, or software that deliberately damages or changes computer system or data;

2) Collect information or data of other users without authorization, for example, email address and the like;

3) Maliciously use the product in an automatic way, causing overload to the server, or interfere with or damage web server and network links in other forms.

4) Attempt to visit server data or communication data of the product without authorization;

5) Interfere with or damage the production application by other users.

5.2 You understand and agree that:

1) Feilo Sylvania International Group Kft. will determine whether or not you are involved in violation of standards above, and suspend or terminate your application license according to determination results or take other restrictions according to agreements.

2) Feilo Sylvania International Group Kft. will directly delete information in breach of laws, or infringing others' legal rights, or in breach of the Agreement issued by you when using the licensed software.

3) If a third party suffers from damage due to your breach of application standards, you shall independently bear legal responsibility in your name, and protect and indemnify Feilo Sylvania International Group Kft. from losses or additional expenses generated therefrom. Otherwise, Feilo Sylvania International Group Kft. has the right to claim compensation.

4) If Feilo Sylvania International Group Kft. and its suppliers suffer from any loss due to your breach of relevant laws or the Agreement, you shall compensate Feilo Sylvania International Group Kft. and its suppliers for losses and (or) expenses generated therefrom.

  1. Information Content Standard

6.1 You promise that you will not conduct any act in breach of laws or improper behaviors by using the service, such act and behavior include (but not limited to):

6.1.1 Uploading, transferring or sharing information containing one of the following contents:

1) Opposing the basic principles determined in the Constitution of Hungary and in European and international human rights conventions;

2) Endangering state safety, disclosing state secret, subverting state power and sabotaging state unity;

3) Damaging state honor and benefit;

4) Inciting national hatred and discrimination and sabotaging national unity;

5) Destroying religious policy of the state and advocating heresy and feudalistic superstition;

6) Spreading rumors, disturbing social order and destroying social stability;

7) Spreading content featuring or depicting obscenity, porn, gambling, violence , murder and terror or abetting a crime;

8) Insulting or slandering others and infringing on the legal rights and interests of others;

9) Containing contents of sham, defrauding, harm, threat, infringement to others' privacy, harassment, infringement, slander, coarseness, indecency, or morally repulsive contents;

10) Containing other contents restricted or forbidden by applicable laws, regulations, rules, provisions and other legal standards.

VII. Privacy Policy and Data

7.1 It is crucial for Feilo Sylvania International Group Kft. to protect your personal data. Feilo Sylvania International Group Kft. prepared Feilo Sylvania International Group Kft. Privacy Policy, in which information related to the collection, use, share, storage and protection, etc. of your personal data and to your data protection rights and remedies are disclosed. You are suggested to thoroughly read Feilo Sylvania International Group Kft. Privacy Policy.

VIII. Exception Clauses

8.1 Unless otherwise specified in laws and regulations, Feilo Sylvania International Group Kft. will do its best to ensure the security, validity, accuracy and reliability of the licensed software and technologies and information involved, but Feilo Sylvania International Group Kft. is unable to guarantee the same due to restriction by available technologies nowadays. 
8.2 You understand that
Feilo Sylvania International Group Kft. will not assume responsibility for direct or indirect losses caused by force majeure and default of a third party. 
8.3 You shall be responsible for personnel injury or incidental or indirectly injury caused by or related to one of the following accidents: 1) A third party uses the licensed software or changes your data without permission; 2) Expenses and losses produced by using the licensed software; 3) Your misunderstanding of the licensed software; 4) Other losses related to licensed software caused by reasons not attributable to
Feilo Sylvania International Group Kft.
8.4 Any other licensed software-derived software not developed and released by
Feilo Sylvania International Group Kft. or the development and release are not granted by Feilo Sylvania International Group Kft. is illegal software. Downloading, installing and using such software may cause unpredictable risks. Feilo Sylvania International Group Kft. shall be free from legal responsibilities and disputes generated therein and Feilo Sylvania International Group Kft. shall have the right to suspend or terminate application license and/or other all services. 
8.5 You have been informed that the usage of
Feilo Sylvania International Group Kft SylSmart Standalone and its supplier's smart platform involves Internet service, which may be affected by unstable factors in all links. Although Feilo Sylvania International Group Kft. has taken safeguard measures, the service may be suspended, terminated, delayed, suffered from application restriction or application failure due to inherent defects of Internet and e-communication as well as factors beyond reasonable control of any party to the Agreement (including but not limited to fire, flood, terrorist attack, pestilence, natural disasters, riot, terminal virus, hacker attack, network fault and terminal fault). You hereby agree to bear foregoing risks and agree that Feilo Sylvania International Group Kft. is free from any responsibility when normal running of services is influenced by the occurrence of foregoing risks.

  1. Agreement Termination and Breach of Agreement

9.1 You should understand that you shall use the licensed software according to authorization scope, respect intellectual property of software and contents contained in the software, and perform obligations according to the Agreement when using Feilo Sylvania International Group Kft.'s services. Feilo Sylvania International Group Kft. will terminate the application license if you are in material breach of the Agreement.

9.2 Your application of the software relies on supporting services supplied by Feilo Sylvania International Group Kft.'s related companies. Breach of terms, agreements, rules, annunciation and other relevant regulations of Feilo Sylvania International Group Kft. and its related companies may cause failure in normal usage of licensed software, in which case, Feilo Sylvania International Group Kft. shall be entitled to terminate the application license, or take measures to restrain your application license or other rights and interests controlled by Feilo Sylvania International Group Kft. as agreed in the Agreement, including suspension or termination of your application license.

9.3 In case of your breach of the Agreement or other agreements signed with Feilo Sylvania International Group Kft., Feilo Sylvania International Group Kft. and its suppliers shall have the right to notify the related companies, requiring them to take restrictive measures to your rights and interests, including requiring related companies to suspend or terminate supplying part or whole services for you, and legally announce your breach of agreement on websites run or actually controlled by them.

9.4 The licensed software is downloaded from the downloading platform and you shall abide by stipulations of the download platform, system platform and terminal manufacture on application ways and restrictions of the licensed software. If the above mentioned third party confirms that you are in breach of the agreement and Feilo Sylvania International Group Kft. and its supplier's treatment is required, Feilo Sylvania International Group Kft. may terminate your application license at the third party's request.

9.5 When the application license terminates, you shall stop using the licensed software and destroy all copies.

9.6 You must bear all compensation responsibilities if Feilo Sylvania International Group Kft. and other users suffer from losses caused by your breach of terms in the Agreement.

  1. Governing Laws and Severability

10.1 Effectiveness, explanation, change, execution and dispute settlement of the Agreement are subject to laws of Hungary. If no relevant laws and regulations are available, reference to general international business practices and (or) industrial practices shall be made.

10.2 Dispute arising from or in connection with the Agreement may be settled by you and Feilo Sylvania International Group Kft. through friendly negotiation or submitted to the courts of Hungary.

10.3 When any term of the Agreement is judged to be invalid by the Court, it will not influence the effectiveness of other terms or any part thereof.

10.4 It is highlighted that – unless otherwise provided by the Agreement, the licensed software or Feilo Sylvania International Group Kft. –, the licensed software is provided as a free software. In cases, where consumers (natural persons acting for purposes other than self-employment and economic activity) use the licensed software (especially in cases of using the licensed software as a consumer with another smart product), they are provided information required by the relevant consumer protection laws (especially in printed form, packed jointly with a smart product or through a link referring to a Feilo Sylvania website).

10.5. In case of consumers, it is highlighted that Feilo Sylvania International Group Kft. will send you a confirmation email of your signing up to the licensed software (to the e-mail address provided by you during the signing up) immediately, but no later than 48 hours. If the above confirmation of Feilo Sylvania International Group Kft. does not arrive (ie becomes available within your mailing system) within 48 hours of your signing up, you will be relieved of your contractual obligations.

V1.1.0

Service Agreement of SylSmart Standalone

Welcome to SylSmart Standalone!

Before accepting the Agreement, you are supposed to thoroughly read all contents of the Agreement, and fully know its terms, especially restrictive clauses or exceptions. Restrictive clauses or exceptions are bold or highlighted in other forms to catch your attention. In case of any doubt for the terms of the Agreement, please contact relevant business department of Feilo Sylvania International Group Kft.. You are not allowed to use the service before you have read and accepted all terms of the Agreement, relevant agreements and rules, etc. Once you select "agree and submit the Agreement" (see registration page for detailed wordings) and complete the registration (signing up) procedure, or you use the service in any form, it will be deemed that you have read and agreed with the restriction of the Agreement and rules above. In case of any breach of the Agreement, Feilo Sylvania International Group Kft. has the right to unilaterally restrict, suspend or terminate the service for you, and has the right to investigate your relevant responsibilities.

The Service Agreement (hereinafter referred to as "the Agreement") is signed by you and Feilo Sylvania International Group Kft (an entity organized under the laws of Hungary, with head office at 22 Népfürdő utca, H-1138 Budapest) by taking the contractual steps specified above. If Feilo Sylvania International Group Kft. is required to provide you confirmation in accordance with Art. 10.5 of this Agreement, the Agreement is deemed to be signed upon the arrival of the confirmation. During the signing up procedure, you have the opportunity to correct incorrect data entry, and you can also update your information in the licensed software or by contacting Feilo Sylvania International Group Kft. (please, see contacts details above). In addition to that, Feilo Sylvania International Group Kft. also provides its Privacy Policy and other contents. In case of change, Feilo Sylvania International Group Kft. will announce by means of the licensed software sending a message without further notification. Upon announcement, the changed agreement and rules become a part to the Agreement automatically, without further notification to you for your consent. In case of objection to such relevant changes, stop use Feilo Sylvania International Group Kft.'s service; if you keep using it, it will be deemed as that you hold no objections against the changed rules and agree to abide by them.

With regard to the above, Feilo Sylvania International Group Kft. informs you that the Agreement is not regarded as a written contract, however, Feilo Sylvania International Group Kft. records and keeps track of your signing up and usage of the licensed software as specified in its Privacy Policy. The Agreement is always accessible through the licensed software. The language of the Agreement corresponds to your language settings (for example, if you set English language in the licensed software and the Agreement is accessible in English through the licensed software, the language of the Agreement is English), however, you can also check any other language version of the Agreement and change language settings later on through the licensed software.

It is also highlighted that there is no code of conduct at hand for the activity of Feilo Sylvania International Group Kft., however certain policies and other documents issued by Feilo Sylvania International Group Kft. may be relevant for certain persons, regarding which Feilo Sylvania International Group Kft. provides information on its websites, through its applications or licensed software and in its correspondence with the relevant persons.

  1. Definitions of Terms

1.1 Licensed software refers to software system licensed to Feilo Sylvania International Group Kft. as master licensee, downloaded and installed and applied in specified system mobile terminals. This also includes the SylSmart Standalone Application.

1.2 Services refer to services provided for you by Feilo Sylvania International Group Kft. and its suppliers. You can use such services on the mobile terminal with the licensed software.

  1. Service

2.1 Feilo Sylvania International Group Kft. offers you intelligent life equipment management services, based on which you can access the intelligent terminals on Feilo Sylvania International Group Kft. and its suppliers' smart platform through the Feilo Sylvania International Group Kft. Control, and realize interlinkage among intelligent equipment. Service contents include intelligent equipment management, scene interlinkage and analysis report, etc. Such functions may be optimized or modified according to changes of users' demands or judgment of service supplier, and service supply may be suspended due to regular and irregular maintenance.

III. Scope of Service

3.1 Feilo Sylvania International Group Kft. grants you the non-exclusive right to use the product based on this licensed software.

3.2 You are prohibited to license, sell, lease, transfer, issue the product or the licensed software in any form, or use them for other commercial purpose.

3.3 Due to limitations on software adaptation platform and terminals, you can only use the licensed software in the authorized system platform and terminal; if you install the licensed software on other terminal equipment, it may damage your hardware or software function.

3.4 You acknowledge that the licensed software can only be used for non-commercial purpose; application and running of the licensed software for commercial purposes is prohibited. If such commercial operation is necessary, prior written authorization and permission from Feilo Sylvania International Group Kft. shall be obtained.

3.5 Feilo Sylvania International Group Kft. and its suppliers may change, upgrade or transfer the licensed software or relevant functions from time to time, and may add new functions or services in the licensed software system. If no separate agreements are accompanied with the aforesaid new functions or services, you are entitled to the corresponding functions and services, which are also subject to the Agreement.

3.6 You shall be responsible for the accuracy, reliability, integrity and legality of input data and legality of the way in which you obtain the data, and shall back up data and information from time to time. You shall bear all risks for damage and loss of such information.

3.7 You shall properly keep your account number and password. In case of any safety loophole for your account (including but not limited to divulgence of user password), you shall notify Feilo Sylvania International Group Kft. in time, and Feilo Sylvania International Group Kft. will assist you in taking relevant measures. Otherwise, all behaviors related to your account shall be assumed by you and you will bear all responsibilities.

  1. A Third Party

4.1 You acknowledge that certain service of Feilo Sylvania International Group Kft. and its suppliers is based on software or services provided by a third party. Such service is set to facilitate your application and necessary legal authorization is obtained from the third party.

4.2 The product includes certain information and services of the third party. Feilo Sylvania International Group Kft. and its suppliers neither controls nor bears responsibility for information and services of the third party.

4.3 You acknowledge that Feilo Sylvania International Group Kft. and its suppliers cannot guarantee that the licensed software always uses or contains such services, or that other software provided by the same third party will be used in future. Likewise, it may use similar services supplied by another third party. Upon application, the aforesaid corresponding software or services are subject to this Agreement.

  1. Service Application Standard

5.1 You shall use the licensed software in a normal manner for non-commercial purposes. The following ways are in breach of the application standard:

1) Issue or share computer virus, worms, malicious codes, or software that deliberately damages or changes computer system or data;

2) Collect information or data of other users without authorization, for example, email address and the like;

3) Maliciously use the product in an automatic way, causing overload to the server, or interfere with or damage web server and network links in other forms.

4) Attempt to visit server data or communication data of the product without authorization;

5) Interfere with or damage the production application by other users.

5.2 You understand and agree that:

1) Feilo Sylvania International Group Kft. will determine whether or not you are involved in violation of standards above, and suspend or terminate your application license according to determination results or take other restrictions according to agreements.

2) Feilo Sylvania International Group Kft. will directly delete information in breach of laws, or infringing others' legal rights, or in breach of the Agreement issued by you when using the licensed software.

3) If a third party suffers from damage due to your breach of application standards, you shall independently bear legal responsibility in your name, and protect and indemnify Feilo Sylvania International Group Kft. from losses or additional expenses generated therefrom. Otherwise, Feilo Sylvania International Group Kft. has the right to claim compensation.

4) If Feilo Sylvania International Group Kft. and its suppliers suffer from any loss due to your breach of relevant laws or the Agreement, you shall compensate Feilo Sylvania International Group Kft. and its suppliers for losses and (or) expenses generated therefrom.

  1. Information Content Standard

6.1 You promise that you will not conduct any act in breach of laws or improper behaviors by using the service, such act and behavior include (but not limited to):

6.1.1 Uploading, transferring or sharing information containing one of the following contents:

1) Opposing the basic principles determined in the Constitution of Hungary and in European and international human rights conventions;

2) Endangering state safety, disclosing state secret, subverting state power and sabotaging state unity;

3) Damaging state honor and benefit;

4) Inciting national hatred and discrimination and sabotaging national unity;

5) Destroying religious policy of the state and advocating heresy and feudalistic superstition;

6) Spreading rumors, disturbing social order and destroying social stability;

7) Spreading content featuring or depicting obscenity, porn, gambling, violence , murder and terror or abetting a crime;

8) Insulting or slandering others and infringing on the legal rights and interests of others;

9) Containing contents of sham, defrauding, harm, threat, infringement to others' privacy, harassment, infringement, slander, coarseness, indecency, or morally repulsive contents;

10) Containing other contents restricted or forbidden by applicable laws, regulations, rules, provisions and other legal standards.

VII. Privacy Policy and Data

7.1 It is crucial for Feilo Sylvania International Group Kft. to protect your personal data. Feilo Sylvania International Group Kft. prepared Feilo Sylvania International Group Kft. Privacy Policy, in which information related to the collection, use, share, storage and protection, etc. of your personal data and to your data protection rights and remedies are disclosed. You are suggested to thoroughly read Feilo Sylvania International Group Kft. Privacy Policy.

VIII. Exception Clauses

8.1 Unless otherwise specified in laws and regulations, Feilo Sylvania International Group Kft. will do its best to ensure the security, validity, accuracy and reliability of the licensed software and technologies and information involved, but Feilo Sylvania International Group Kft. is unable to guarantee the same due to restriction by available technologies nowadays. 
8.2 You understand that
Feilo Sylvania International Group Kft. will not assume responsibility for direct or indirect losses caused by force majeure and default of a third party. 
8.3 You shall be responsible for personnel injury or incidental or indirectly injury caused by or related to one of the following accidents: 1) A third party uses the licensed software or changes your data without permission; 2) Expenses and losses produced by using the licensed software; 3) Your misunderstanding of the licensed software; 4) Other losses related to licensed software caused by reasons not attributable to
Feilo Sylvania International Group Kft.
8.4 Any other licensed software-derived software not developed and released by
Feilo Sylvania International Group Kft. or the development and release are not granted by Feilo Sylvania International Group Kft. is illegal software. Downloading, installing and using such software may cause unpredictable risks. Feilo Sylvania International Group Kft. shall be free from legal responsibilities and disputes generated therein and Feilo Sylvania International Group Kft. shall have the right to suspend or terminate application license and/or other all services. 
8.5 You have been informed that the usage of
Feilo Sylvania International Group Kft SylSmart Standalone and its supplier's smart platform involves Internet service, which may be affected by unstable factors in all links. Although Feilo Sylvania International Group Kft. has taken safeguard measures, the service may be suspended, terminated, delayed, suffered from application restriction or application failure due to inherent defects of Internet and e-communication as well as factors beyond reasonable control of any party to the Agreement (including but not limited to fire, flood, terrorist attack, pestilence, natural disasters, riot, terminal virus, hacker attack, network fault and terminal fault). You hereby agree to bear foregoing risks and agree that Feilo Sylvania International Group Kft. is free from any responsibility when normal running of services is influenced by the occurrence of foregoing risks.

  1. Agreement Termination and Breach of Agreement

9.1 You should understand that you shall use the licensed software according to authorization scope, respect intellectual property of software and contents contained in the software, and perform obligations according to the Agreement when using Feilo Sylvania International Group Kft.'s services. Feilo Sylvania International Group Kft. will terminate the application license if you are in material breach of the Agreement.

9.2 Your application of the software relies on supporting services supplied by Feilo Sylvania International Group Kft.'s related companies. Breach of terms, agreements, rules, annunciation and other relevant regulations of Feilo Sylvania International Group Kft. and its related companies may cause failure in normal usage of licensed software, in which case, Feilo Sylvania International Group Kft. shall be entitled to terminate the application license, or take measures to restrain your application license or other rights and interests controlled by Feilo Sylvania International Group Kft. as agreed in the Agreement, including suspension or termination of your application license.

9.3 In case of your breach of the Agreement or other agreements signed with Feilo Sylvania International Group Kft., Feilo Sylvania International Group Kft. and its suppliers shall have the right to notify the related companies, requiring them to take restrictive measures to your rights and interests, including requiring related companies to suspend or terminate supplying part or whole services for you, and legally announce your breach of agreement on websites run or actually controlled by them.

9.4 The licensed software is downloaded from the downloading platform and you shall abide by stipulations of the download platform, system platform and terminal manufacture on application ways and restrictions of the licensed software. If the above mentioned third party confirms that you are in breach of the agreement and Feilo Sylvania International Group Kft. and its supplier's treatment is required, Feilo Sylvania International Group Kft. may terminate your application license at the third party's request.

9.5 When the application license terminates, you shall stop using the licensed software and destroy all copies.

9.6 You must bear all compensation responsibilities if Feilo Sylvania International Group Kft. and other users suffer from losses caused by your breach of terms in the Agreement.

  1. Governing Laws and Severability

10.1 Effectiveness, explanation, change, execution and dispute settlement of the Agreement are subject to laws of Hungary. If no relevant laws and regulations are available, reference to general international business practices and (or) industrial practices shall be made.

10.2 Dispute arising from or in connection with the Agreement may be settled by you and Feilo Sylvania International Group Kft. through friendly negotiation or submitted to the courts of Hungary.

10.3 When any term of the Agreement is judged to be invalid by the Court, it will not influence the effectiveness of other terms or any part thereof.

10.4 It is highlighted that – unless otherwise provided by the Agreement, the licensed software or Feilo Sylvania International Group Kft. –, the licensed software is provided as a free software. In cases, where consumers (natural persons acting for purposes other than self-employment and economic activity) use the licensed software (especially in cases of using the licensed software as a consumer with another smart product), they are provided information required by the relevant consumer protection laws (especially in printed form, packed jointly with a smart product or through a link referring to a Feilo Sylvania website).

10.5. In case of consumers, it is highlighted that Feilo Sylvania International Group Kft. will send you a confirmation email of your signing up to the licensed software (to the e-mail address provided by you during the signing up) immediately, but no later than 48 hours. If the above confirmation of Feilo Sylvania International Group Kft. does not arrive (ie becomes available within your mailing system) within 48 hours of your signing up, you will be relieved of your contractual obligations.

V1.1.0

Service Agreement of SylSmart Standalone

Welcome to SylSmart Standalone!

Before accepting the Agreement, you are supposed to thoroughly read all contents of the Agreement, and fully know its terms, especially restrictive clauses or exceptions. Restrictive clauses or exceptions are bold or highlighted in other forms to catch your attention. In case of any doubt for the terms of the Agreement, please contact relevant business department of Feilo Sylvania International Group Kft.. You are not allowed to use the service before you have read and accepted all terms of the Agreement, relevant agreements and rules, etc. Once you select "agree and submit the Agreement" (see registration page for detailed wordings) and complete the registration (signing up) procedure, or you use the service in any form, it will be deemed that you have read and agreed with the restriction of the Agreement and rules above. In case of any breach of the Agreement, Feilo Sylvania International Group Kft. has the right to unilaterally restrict, suspend or terminate the service for you, and has the right to investigate your relevant responsibilities.

The Service Agreement (hereinafter referred to as "the Agreement") is signed by you and Feilo Sylvania International Group Kft (an entity organized under the laws of Hungary, with head office at 22 Népfürdő utca, H-1138 Budapest) by taking the contractual steps specified above. If Feilo Sylvania International Group Kft. is required to provide you confirmation in accordance with Art. 10.5 of this Agreement, the Agreement is deemed to be signed upon the arrival of the confirmation. During the signing up procedure, you have the opportunity to correct incorrect data entry, and you can also update your information in the licensed software or by contacting Feilo Sylvania International Group Kft. (please, see contacts details above). In addition to that, Feilo Sylvania International Group Kft. also provides its Privacy Policy and other contents. In case of change, Feilo Sylvania International Group Kft. will announce by means of the licensed software sending a message without further notification. Upon announcement, the changed agreement and rules become a part to the Agreement automatically, without further notification to you for your consent. In case of objection to such relevant changes, stop use Feilo Sylvania International Group Kft.'s service; if you keep using it, it will be deemed as that you hold no objections against the changed rules and agree to abide by them.

With regard to the above, Feilo Sylvania International Group Kft. informs you that the Agreement is not regarded as a written contract, however, Feilo Sylvania International Group Kft. records and keeps track of your signing up and usage of the licensed software as specified in its Privacy Policy. The Agreement is always accessible through the licensed software. The language of the Agreement corresponds to your language settings (for example, if you set English language in the licensed software and the Agreement is accessible in English through the licensed software, the language of the Agreement is English), however, you can also check any other language version of the Agreement and change language settings later on through the licensed software.

It is also highlighted that there is no code of conduct at hand for the activity of Feilo Sylvania International Group Kft., however certain policies and other documents issued by Feilo Sylvania International Group Kft. may be relevant for certain persons, regarding which Feilo Sylvania International Group Kft. provides information on its websites, through its applications or licensed software and in its correspondence with the relevant persons.

  1. Definitions of Terms

1.1 Licensed software refers to software system licensed to Feilo Sylvania International Group Kft. as master licensee, downloaded and installed and applied in specified system mobile terminals. This also includes the SylSmart Standalone Application.

1.2 Services refer to services provided for you by Feilo Sylvania International Group Kft. and its suppliers. You can use such services on the mobile terminal with the licensed software.

  1. Service

2.1 Feilo Sylvania International Group Kft. offers you intelligent life equipment management services, based on which you can access the intelligent terminals on Feilo Sylvania International Group Kft. and its suppliers' smart platform through the Feilo Sylvania International Group Kft. Control, and realize interlinkage among intelligent equipment. Service contents include intelligent equipment management, scene interlinkage and analysis report, etc. Such functions may be optimized or modified according to changes of users' demands or judgment of service supplier, and service supply may be suspended due to regular and irregular maintenance.

III. Scope of Service

3.1 Feilo Sylvania International Group Kft. grants you the non-exclusive right to use the product based on this licensed software.

3.2 You are prohibited to license, sell, lease, transfer, issue the product or the licensed software in any form, or use them for other commercial purpose.

3.3 Due to limitations on software adaptation platform and terminals, you can only use the licensed software in the authorized system platform and terminal; if you install the licensed software on other terminal equipment, it may damage your hardware or software function.

3.4 You acknowledge that the licensed software can only be used for non-commercial purpose; application and running of the licensed software for commercial purposes is prohibited. If such commercial operation is necessary, prior written authorization and permission from Feilo Sylvania International Group Kft. shall be obtained.

3.5 Feilo Sylvania International Group Kft. and its suppliers may change, upgrade or transfer the licensed software or relevant functions from time to time, and may add new functions or services in the licensed software system. If no separate agreements are accompanied with the aforesaid new functions or services, you are entitled to the corresponding functions and services, which are also subject to the Agreement.

3.6 You shall be responsible for the accuracy, reliability, integrity and legality of input data and legality of the way in which you obtain the data, and shall back up data and information from time to time. You shall bear all risks for damage and loss of such information.

3.7 You shall properly keep your account number and password. In case of any safety loophole for your account (including but not limited to divulgence of user password), you shall notify Feilo Sylvania International Group Kft. in time, and Feilo Sylvania International Group Kft. will assist you in taking relevant measures. Otherwise, all behaviors related to your account shall be assumed by you and you will bear all responsibilities.

  1. A Third Party

4.1 You acknowledge that certain service of Feilo Sylvania International Group Kft. and its suppliers is based on software or services provided by a third party. Such service is set to facilitate your application and necessary legal authorization is obtained from the third party.

4.2 The product includes certain information and services of the third party. Feilo Sylvania International Group Kft. and its suppliers neither controls nor bears responsibility for information and services of the third party.

4.3 You acknowledge that Feilo Sylvania International Group Kft. and its suppliers cannot guarantee that the licensed software always uses or contains such services, or that other software provided by the same third party will be used in future. Likewise, it may use similar services supplied by another third party. Upon application, the aforesaid corresponding software or services are subject to this Agreement.

  1. Service Application Standard

5.1 You shall use the licensed software in a normal manner for non-commercial purposes. The following ways are in breach of the application standard:

1) Issue or share computer virus, worms, malicious codes, or software that deliberately damages or changes computer system or data;

2) Collect information or data of other users without authorization, for example, email address and the like;

3) Maliciously use the product in an automatic way, causing overload to the server, or interfere with or damage web server and network links in other forms.

4) Attempt to visit server data or communication data of the product without authorization;

5) Interfere with or damage the production application by other users.

5.2 You understand and agree that:

1) Feilo Sylvania International Group Kft. will determine whether or not you are involved in violation of standards above, and suspend or terminate your application license according to determination results or take other restrictions according to agreements.

2) Feilo Sylvania International Group Kft. will directly delete information in breach of laws, or infringing others' legal rights, or in breach of the Agreement issued by you when using the licensed software.

3) If a third party suffers from damage due to your breach of application standards, you shall independently bear legal responsibility in your name, and protect and indemnify Feilo Sylvania International Group Kft. from losses or additional expenses generated therefrom. Otherwise, Feilo Sylvania International Group Kft. has the right to claim compensation.

4) If Feilo Sylvania International Group Kft. and its suppliers suffer from any loss due to your breach of relevant laws or the Agreement, you shall compensate Feilo Sylvania International Group Kft. and its suppliers for losses and (or) expenses generated therefrom.

  1. Information Content Standard

6.1 You promise that you will not conduct any act in breach of laws or improper behaviors by using the service, such act and behavior include (but not limited to):

6.1.1 Uploading, transferring or sharing information containing one of the following contents:

1) Opposing the basic principles determined in the Constitution of Hungary and in European and international human rights conventions;

2) Endangering state safety, disclosing state secret, subverting state power and sabotaging state unity;

3) Damaging state honor and benefit;

4) Inciting national hatred and discrimination and sabotaging national unity;

5) Destroying religious policy of the state and advocating heresy and feudalistic superstition;

6) Spreading rumors, disturbing social order and destroying social stability;

7) Spreading content featuring or depicting obscenity, porn, gambling, violence , murder and terror or abetting a crime;

8) Insulting or slandering others and infringing on the legal rights and interests of others;

9) Containing contents of sham, defrauding, harm, threat, infringement to others' privacy, harassment, infringement, slander, coarseness, indecency, or morally repulsive contents;

10) Containing other contents restricted or forbidden by applicable laws, regulations, rules, provisions and other legal standards.

VII. Privacy Policy and Data

7.1 It is crucial for Feilo Sylvania International Group Kft. to protect your personal data. Feilo Sylvania International Group Kft. prepared Feilo Sylvania International Group Kft. Privacy Policy, in which information related to the collection, use, share, storage and protection, etc. of your personal data and to your data protection rights and remedies are disclosed. You are suggested to thoroughly read Feilo Sylvania International Group Kft. Privacy Policy.

VIII. Exception Clauses

8.1 Unless otherwise specified in laws and regulations, Feilo Sylvania International Group Kft. will do its best to ensure the security, validity, accuracy and reliability of the licensed software and technologies and information involved, but Feilo Sylvania International Group Kft. is unable to guarantee the same due to restriction by available technologies nowadays. 
8.2 You understand that
Feilo Sylvania International Group Kft. will not assume responsibility for direct or indirect losses caused by force majeure and default of a third party. 
8.3 You shall be responsible for personnel injury or incidental or indirectly injury caused by or related to one of the following accidents: 1) A third party uses the licensed software or changes your data without permission; 2) Expenses and losses produced by using the licensed software; 3) Your misunderstanding of the licensed software; 4) Other losses related to licensed software caused by reasons not attributable to
Feilo Sylvania International Group Kft.
8.4 Any other licensed software-derived software not developed and released by
Feilo Sylvania International Group Kft. or the development and release are not granted by Feilo Sylvania International Group Kft. is illegal software. Downloading, installing and using such software may cause unpredictable risks. Feilo Sylvania International Group Kft. shall be free from legal responsibilities and disputes generated therein and Feilo Sylvania International Group Kft. shall have the right to suspend or terminate application license and/or other all services. 
8.5 You have been informed that the usage of
Feilo Sylvania International Group Kft SylSmart Standalone and its supplier's smart platform involves Internet service, which may be affected by unstable factors in all links. Although Feilo Sylvania International Group Kft. has taken safeguard measures, the service may be suspended, terminated, delayed, suffered from application restriction or application failure due to inherent defects of Internet and e-communication as well as factors beyond reasonable control of any party to the Agreement (including but not limited to fire, flood, terrorist attack, pestilence, natural disasters, riot, terminal virus, hacker attack, network fault and terminal fault). You hereby agree to bear foregoing risks and agree that Feilo Sylvania International Group Kft. is free from any responsibility when normal running of services is influenced by the occurrence of foregoing risks.

  1. Agreement Termination and Breach of Agreement

9.1 You should understand that you shall use the licensed software according to authorization scope, respect intellectual property of software and contents contained in the software, and perform obligations according to the Agreement when using Feilo Sylvania International Group Kft.'s services. Feilo Sylvania International Group Kft. will terminate the application license if you are in material breach of the Agreement.

9.2 Your application of the software relies on supporting services supplied by Feilo Sylvania International Group Kft.'s related companies. Breach of terms, agreements, rules, annunciation and other relevant regulations of Feilo Sylvania International Group Kft. and its related companies may cause failure in normal usage of licensed software, in which case, Feilo Sylvania International Group Kft. shall be entitled to terminate the application license, or take measures to restrain your application license or other rights and interests controlled by Feilo Sylvania International Group Kft. as agreed in the Agreement, including suspension or termination of your application license.

9.3 In case of your breach of the Agreement or other agreements signed with Feilo Sylvania International Group Kft., Feilo Sylvania International Group Kft. and its suppliers shall have the right to notify the related companies, requiring them to take restrictive measures to your rights and interests, including requiring related companies to suspend or terminate supplying part or whole services for you, and legally announce your breach of agreement on websites run or actually controlled by them.

9.4 The licensed software is downloaded from the downloading platform and you shall abide by stipulations of the download platform, system platform and terminal manufacture on application ways and restrictions of the licensed software. If the above mentioned third party confirms that you are in breach of the agreement and Feilo Sylvania International Group Kft. and its supplier's treatment is required, Feilo Sylvania International Group Kft. may terminate your application license at the third party's request.

9.5 When the application license terminates, you shall stop using the licensed software and destroy all copies.

9.6 You must bear all compensation responsibilities if Feilo Sylvania International Group Kft. and other users suffer from losses caused by your breach of terms in the Agreement.

  1. Governing Laws and Severability

10.1 Effectiveness, explanation, change, execution and dispute settlement of the Agreement are subject to laws of Hungary. If no relevant laws and regulations are available, reference to general international business practices and (or) industrial practices shall be made.

10.2 Dispute arising from or in connection with the Agreement may be settled by you and Feilo Sylvania International Group Kft. through friendly negotiation or submitted to the courts of Hungary.

10.3 When any term of the Agreement is judged to be invalid by the Court, it will not influence the effectiveness of other terms or any part thereof.

10.4 It is highlighted that – unless otherwise provided by the Agreement, the licensed software or Feilo Sylvania International Group Kft. –, the licensed software is provided as a free software. In cases, where consumers (natural persons acting for purposes other than self-employment and economic activity) use the licensed software (especially in cases of using the licensed software as a consumer with another smart product), they are provided information required by the relevant consumer protection laws (especially in printed form, packed jointly with a smart product or through a link referring to a Feilo Sylvania website).

10.5. In case of consumers, it is highlighted that Feilo Sylvania International Group Kft. will send you a confirmation email of your signing up to the licensed software (to the e-mail address provided by you during the signing up) immediately, but no later than 48 hours. If the above confirmation of Feilo Sylvania International Group Kft. does not arrive (ie becomes available within your mailing system) within 48 hours of your signing up, you will be relieved of your contractual obligations.

V1.1.0

Service Agreement of SylSmart Standalone

Welcome to SylSmart Standalone!

Before accepting the Agreement, you are supposed to thoroughly read all contents of the Agreement, and fully know its terms, especially restrictive clauses or exceptions. Restrictive clauses or exceptions are bold or highlighted in other forms to catch your attention. In case of any doubt for the terms of the Agreement, please contact relevant business department of Feilo Sylvania International Group Kft.. You are not allowed to use the service before you have read and accepted all terms of the Agreement, relevant agreements and rules, etc. Once you select "agree and submit the Agreement" (see registration page for detailed wordings) and complete the registration (signing up) procedure, or you use the service in any form, it will be deemed that you have read and agreed with the restriction of the Agreement and rules above. In case of any breach of the Agreement, Feilo Sylvania International Group Kft. has the right to unilaterally restrict, suspend or terminate the service for you, and has the right to investigate your relevant responsibilities.

The Service Agreement (hereinafter referred to as "the Agreement") is signed by you and Feilo Sylvania International Group Kft (an entity organized under the laws of Hungary, with head office at 22 Népfürdő utca, H-1138 Budapest) by taking the contractual steps specified above. If Feilo Sylvania International Group Kft. is required to provide you confirmation in accordance with Art. 10.5 of this Agreement, the Agreement is deemed to be signed upon the arrival of the confirmation. During the signing up procedure, you have the opportunity to correct incorrect data entry, and you can also update your information in the licensed software or by contacting Feilo Sylvania International Group Kft. (please, see contacts details above). In addition to that, Feilo Sylvania International Group Kft. also provides its Privacy Policy and other contents. In case of change, Feilo Sylvania International Group Kft. will announce by means of the licensed software sending a message without further notification. Upon announcement, the changed agreement and rules become a part to the Agreement automatically, without further notification to you for your consent. In case of objection to such relevant changes, stop use Feilo Sylvania International Group Kft.'s service; if you keep using it, it will be deemed as that you hold no objections against the changed rules and agree to abide by them.

With regard to the above, Feilo Sylvania International Group Kft. informs you that the Agreement is not regarded as a written contract, however, Feilo Sylvania International Group Kft. records and keeps track of your signing up and usage of the licensed software as specified in its Privacy Policy. The Agreement is always accessible through the licensed software. The language of the Agreement corresponds to your language settings (for example, if you set English language in the licensed software and the Agreement is accessible in English through the licensed software, the language of the Agreement is English), however, you can also check any other language version of the Agreement and change language settings later on through the licensed software.

It is also highlighted that there is no code of conduct at hand for the activity of Feilo Sylvania International Group Kft., however certain policies and other documents issued by Feilo Sylvania International Group Kft. may be relevant for certain persons, regarding which Feilo Sylvania International Group Kft. provides information on its websites, through its applications or licensed software and in its correspondence with the relevant persons.

  1. Definitions of Terms

1.1 Licensed software refers to software system licensed to Feilo Sylvania International Group Kft. as master licensee, downloaded and installed and applied in specified system mobile terminals. This also includes the SylSmart Standalone Application.

1.2 Services refer to services provided for you by Feilo Sylvania International Group Kft. and its suppliers. You can use such services on the mobile terminal with the licensed software.

  1. Service

2.1 Feilo Sylvania International Group Kft. offers you intelligent life equipment management services, based on which you can access the intelligent terminals on Feilo Sylvania International Group Kft. and its suppliers' smart platform through the Feilo Sylvania International Group Kft. Control, and realize interlinkage among intelligent equipment. Service contents include intelligent equipment management, scene interlinkage and analysis report, etc. Such functions may be optimized or modified according to changes of users' demands or judgment of service supplier, and service supply may be suspended due to regular and irregular maintenance.

III. Scope of Service

3.1 Feilo Sylvania International Group Kft. grants you the non-exclusive right to use the product based on this licensed software.

3.2 You are prohibited to license, sell, lease, transfer, issue the product or the licensed software in any form, or use them for other commercial purpose.

3.3 Due to limitations on software adaptation platform and terminals, you can only use the licensed software in the authorized system platform and terminal; if you install the licensed software on other terminal equipment, it may damage your hardware or software function.

3.4 You acknowledge that the licensed software can only be used for non-commercial purpose; application and running of the licensed software for commercial purposes is prohibited. If such commercial operation is necessary, prior written authorization and permission from Feilo Sylvania International Group Kft. shall be obtained.

3.5 Feilo Sylvania International Group Kft. and its suppliers may change, upgrade or transfer the licensed software or relevant functions from time to time, and may add new functions or services in the licensed software system. If no separate agreements are accompanied with the aforesaid new functions or services, you are entitled to the corresponding functions and services, which are also subject to the Agreement.

3.6 You shall be responsible for the accuracy, reliability, integrity and legality of input data and legality of the way in which you obtain the data, and shall back up data and information from time to time. You shall bear all risks for damage and loss of such information.

3.7 You shall properly keep your account number and password. In case of any safety loophole for your account (including but not limited to divulgence of user password), you shall notify Feilo Sylvania International Group Kft. in time, and Feilo Sylvania International Group Kft. will assist you in taking relevant measures. Otherwise, all behaviors related to your account shall be assumed by you and you will bear all responsibilities.

  1. A Third Party

4.1 You acknowledge that certain service of Feilo Sylvania International Group Kft. and its suppliers is based on software or services provided by a third party. Such service is set to facilitate your application and necessary legal authorization is obtained from the third party.

4.2 The product includes certain information and services of the third party. Feilo Sylvania International Group Kft. and its suppliers neither controls nor bears responsibility for information and services of the third party.

4.3 You acknowledge that Feilo Sylvania International Group Kft. and its suppliers cannot guarantee that the licensed software always uses or contains such services, or that other software provided by the same third party will be used in future. Likewise, it may use similar services supplied by another third party. Upon application, the aforesaid corresponding software or services are subject to this Agreement.

  1. Service Application Standard

5.1 You shall use the licensed software in a normal manner for non-commercial purposes. The following ways are in breach of the application standard:

1) Issue or share computer virus, worms, malicious codes, or software that deliberately damages or changes computer system or data;

2) Collect information or data of other users without authorization, for example, email address and the like;

3) Maliciously use the product in an automatic way, causing overload to the server, or interfere with or damage web server and network links in other forms.

4) Attempt to visit server data or communication data of the product without authorization;

5) Interfere with or damage the production application by other users.

5.2 You understand and agree that:

1) Feilo Sylvania International Group Kft. will determine whether or not you are involved in violation of standards above, and suspend or terminate your application license according to determination results or take other restrictions according to agreements.

2) Feilo Sylvania International Group Kft. will directly delete information in breach of laws, or infringing others' legal rights, or in breach of the Agreement issued by you when using the licensed software.

3) If a third party suffers from damage due to your breach of application standards, you shall independently bear legal responsibility in your name, and protect and indemnify Feilo Sylvania International Group Kft. from losses or additional expenses generated therefrom. Otherwise, Feilo Sylvania International Group Kft. has the right to claim compensation.

4) If Feilo Sylvania International Group Kft. and its suppliers suffer from any loss due to your breach of relevant laws or the Agreement, you shall compensate Feilo Sylvania International Group Kft. and its suppliers for losses and (or) expenses generated therefrom.

  1. Information Content Standard

6.1 You promise that you will not conduct any act in breach of laws or improper behaviors by using the service, such act and behavior include (but not limited to):

6.1.1 Uploading, transferring or sharing information containing one of the following contents:

1) Opposing the basic principles determined in the Constitution of Hungary and in European and international human rights conventions;

2) Endangering state safety, disclosing state secret, subverting state power and sabotaging state unity;

3) Damaging state honor and benefit;

4) Inciting national hatred and discrimination and sabotaging national unity;

5) Destroying religious policy of the state and advocating heresy and feudalistic superstition;

6) Spreading rumors, disturbing social order and destroying social stability;

7) Spreading content featuring or depicting obscenity, porn, gambling, violence , murder and terror or abetting a crime;

8) Insulting or slandering others and infringing on the legal rights and interests of others;

9) Containing contents of sham, defrauding, harm, threat, infringement to others' privacy, harassment, infringement, slander, coarseness, indecency, or morally repulsive contents;

10) Containing other contents restricted or forbidden by applicable laws, regulations, rules, provisions and other legal standards.

VII. Privacy Policy and Data

7.1 It is crucial for Feilo Sylvania International Group Kft. to protect your personal data. Feilo Sylvania International Group Kft. prepared Feilo Sylvania International Group Kft. Privacy Policy, in which information related to the collection, use, share, storage and protection, etc. of your personal data and to your data protection rights and remedies are disclosed. You are suggested to thoroughly read Feilo Sylvania International Group Kft. Privacy Policy.

VIII. Exception Clauses

8.1 Unless otherwise specified in laws and regulations, Feilo Sylvania International Group Kft. will do its best to ensure the security, validity, accuracy and reliability of the licensed software and technologies and information involved, but Feilo Sylvania International Group Kft. is unable to guarantee the same due to restriction by available technologies nowadays. 
8.2 You understand that
Feilo Sylvania International Group Kft. will not assume responsibility for direct or indirect losses caused by force majeure and default of a third party. 
8.3 You shall be responsible for personnel injury or incidental or indirectly injury caused by or related to one of the following accidents: 1) A third party uses the licensed software or changes your data without permission; 2) Expenses and losses produced by using the licensed software; 3) Your misunderstanding of the licensed software; 4) Other losses related to licensed software caused by reasons not attributable to
Feilo Sylvania International Group Kft.
8.4 Any other licensed software-derived software not developed and released by
Feilo Sylvania International Group Kft. or the development and release are not granted by Feilo Sylvania International Group Kft. is illegal software. Downloading, installing and using such software may cause unpredictable risks. Feilo Sylvania International Group Kft. shall be free from legal responsibilities and disputes generated therein and Feilo Sylvania International Group Kft. shall have the right to suspend or terminate application license and/or other all services. 
8.5 You have been informed that the usage of
Feilo Sylvania International Group Kft SylSmart Standalone and its supplier's smart platform involves Internet service, which may be affected by unstable factors in all links. Although Feilo Sylvania International Group Kft. has taken safeguard measures, the service may be suspended, terminated, delayed, suffered from application restriction or application failure due to inherent defects of Internet and e-communication as well as factors beyond reasonable control of any party to the Agreement (including but not limited to fire, flood, terrorist attack, pestilence, natural disasters, riot, terminal virus, hacker attack, network fault and terminal fault). You hereby agree to bear foregoing risks and agree that Feilo Sylvania International Group Kft. is free from any responsibility when normal running of services is influenced by the occurrence of foregoing risks.

  1. Agreement Termination and Breach of Agreement

9.1 You should understand that you shall use the licensed software according to authorization scope, respect intellectual property of software and contents contained in the software, and perform obligations according to the Agreement when using Feilo Sylvania International Group Kft.'s services. Feilo Sylvania International Group Kft. will terminate the application license if you are in material breach of the Agreement.

9.2 Your application of the software relies on supporting services supplied by Feilo Sylvania International Group Kft.'s related companies. Breach of terms, agreements, rules, annunciation and other relevant regulations of Feilo Sylvania International Group Kft. and its related companies may cause failure in normal usage of licensed software, in which case, Feilo Sylvania International Group Kft. shall be entitled to terminate the application license, or take measures to restrain your application license or other rights and interests controlled by Feilo Sylvania International Group Kft. as agreed in the Agreement, including suspension or termination of your application license.

9.3 In case of your breach of the Agreement or other agreements signed with Feilo Sylvania International Group Kft., Feilo Sylvania International Group Kft. and its suppliers shall have the right to notify the related companies, requiring them to take restrictive measures to your rights and interests, including requiring related companies to suspend or terminate supplying part or whole services for you, and legally announce your breach of agreement on websites run or actually controlled by them.

9.4 The licensed software is downloaded from the downloading platform and you shall abide by stipulations of the download platform, system platform and terminal manufacture on application ways and restrictions of the licensed software. If the above mentioned third party confirms that you are in breach of the agreement and Feilo Sylvania International Group Kft. and its supplier's treatment is required, Feilo Sylvania International Group Kft. may terminate your application license at the third party's request.

9.5 When the application license terminates, you shall stop using the licensed software and destroy all copies.

9.6 You must bear all compensation responsibilities if Feilo Sylvania International Group Kft. and other users suffer from losses caused by your breach of terms in the Agreement.

  1. Governing Laws and Severability

10.1 Effectiveness, explanation, change, execution and dispute settlement of the Agreement are subject to laws of Hungary. If no relevant laws and regulations are available, reference to general international business practices and (or) industrial practices shall be made.

10.2 Dispute arising from or in connection with the Agreement may be settled by you and Feilo Sylvania International Group Kft. through friendly negotiation or submitted to the courts of Hungary.

10.3 When any term of the Agreement is judged to be invalid by the Court, it will not influence the effectiveness of other terms or any part thereof.

10.4 It is highlighted that – unless otherwise provided by the Agreement, the licensed software or Feilo Sylvania International Group Kft. –, the licensed software is provided as a free software. In cases, where consumers (natural persons acting for purposes other than self-employment and economic activity) use the licensed software (especially in cases of using the licensed software as a consumer with another smart product), they are provided information required by the relevant consumer protection laws (especially in printed form, packed jointly with a smart product or through a link referring to a Feilo Sylvania website).

10.5. In case of consumers, it is highlighted that Feilo Sylvania International Group Kft. will send you a confirmation email of your signing up to the licensed software (to the e-mail address provided by you during the signing up) immediately, but no later than 48 hours. If the above confirmation of Feilo Sylvania International Group Kft. does not arrive (ie becomes available within your mailing system) within 48 hours of your signing up, you will be relieved of your contractual obligations.

V1.1.0

Service Agreement of SylSmart Standalone

Welcome to SylSmart Standalone!

Before accepting the Agreement, you are supposed to thoroughly read all contents of the Agreement, and fully know its terms, especially restrictive clauses or exceptions. Restrictive clauses or exceptions are bold or highlighted in other forms to catch your attention. In case of any doubt for the terms of the Agreement, please contact relevant business department of Feilo Sylvania International Group Kft.. You are not allowed to use the service before you have read and accepted all terms of the Agreement, relevant agreements and rules, etc. Once you select "agree and submit the Agreement" (see registration page for detailed wordings) and complete the registration (signing up) procedure, or you use the service in any form, it will be deemed that you have read and agreed with the restriction of the Agreement and rules above. In case of any breach of the Agreement, Feilo Sylvania International Group Kft. has the right to unilaterally restrict, suspend or terminate the service for you, and has the right to investigate your relevant responsibilities.

The Service Agreement (hereinafter referred to as "the Agreement") is signed by you and Feilo Sylvania International Group Kft (an entity organized under the laws of Hungary, with head office at 22 Népfürdő utca, H-1138 Budapest) by taking the contractual steps specified above. If Feilo Sylvania International Group Kft. is required to provide you confirmation in accordance with Art. 10.5 of this Agreement, the Agreement is deemed to be signed upon the arrival of the confirmation. During the signing up procedure, you have the opportunity to correct incorrect data entry, and you can also update your information in the licensed software or by contacting Feilo Sylvania International Group Kft. (please, see contacts details above). In addition to that, Feilo Sylvania International Group Kft. also provides its Privacy Policy and other contents. In case of change, Feilo Sylvania International Group Kft. will announce by means of the licensed software sending a message without further notification. Upon announcement, the changed agreement and rules become a part to the Agreement automatically, without further notification to you for your consent. In case of objection to such relevant changes, stop use Feilo Sylvania International Group Kft.'s service; if you keep using it, it will be deemed as that you hold no objections against the changed rules and agree to abide by them.

With regard to the above, Feilo Sylvania International Group Kft. informs you that the Agreement is not regarded as a written contract, however, Feilo Sylvania International Group Kft. records and keeps track of your signing up and usage of the licensed software as specified in its Privacy Policy. The Agreement is always accessible through the licensed software. The language of the Agreement corresponds to your language settings (for example, if you set English language in the licensed software and the Agreement is accessible in English through the licensed software, the language of the Agreement is English), however, you can also check any other language version of the Agreement and change language settings later on through the licensed software.

It is also highlighted that there is no code of conduct at hand for the activity of Feilo Sylvania International Group Kft., however certain policies and other documents issued by Feilo Sylvania International Group Kft. may be relevant for certain persons, regarding which Feilo Sylvania International Group Kft. provides information on its websites, through its applications or licensed software and in its correspondence with the relevant persons.

  1. Definitions of Terms

1.1 Licensed software refers to software system licensed to Feilo Sylvania International Group Kft. as master licensee, downloaded and installed and applied in specified system mobile terminals. This also includes the SylSmart Standalone Application.

1.2 Services refer to services provided for you by Feilo Sylvania International Group Kft. and its suppliers. You can use such services on the mobile terminal with the licensed software.

  1. Service

2.1 Feilo Sylvania International Group Kft. offers you intelligent life equipment management services, based on which you can access the intelligent terminals on Feilo Sylvania International Group Kft. and its suppliers' smart platform through the Feilo Sylvania International Group Kft. Control, and realize interlinkage among intelligent equipment. Service contents include intelligent equipment management, scene interlinkage and analysis report, etc. Such functions may be optimized or modified according to changes of users' demands or judgment of service supplier, and service supply may be suspended due to regular and irregular maintenance.

III. Scope of Service

3.1 Feilo Sylvania International Group Kft. grants you the non-exclusive right to use the product based on this licensed software.

3.2 You are prohibited to license, sell, lease, transfer, issue the product or the licensed software in any form, or use them for other commercial purpose.

3.3 Due to limitations on software adaptation platform and terminals, you can only use the licensed software in the authorized system platform and terminal; if you install the licensed software on other terminal equipment, it may damage your hardware or software function.

3.4 You acknowledge that the licensed software can only be used for non-commercial purpose; application and running of the licensed software for commercial purposes is prohibited. If such commercial operation is necessary, prior written authorization and permission from Feilo Sylvania International Group Kft. shall be obtained.

3.5 Feilo Sylvania International Group Kft. and its suppliers may change, upgrade or transfer the licensed software or relevant functions from time to time, and may add new functions or services in the licensed software system. If no separate agreements are accompanied with the aforesaid new functions or services, you are entitled to the corresponding functions and services, which are also subject to the Agreement.

3.6 You shall be responsible for the accuracy, reliability, integrity and legality of input data and legality of the way in which you obtain the data, and shall back up data and information from time to time. You shall bear all risks for damage and loss of such information.

3.7 You shall properly keep your account number and password. In case of any safety loophole for your account (including but not limited to divulgence of user password), you shall notify Feilo Sylvania International Group Kft. in time, and Feilo Sylvania International Group Kft. will assist you in taking relevant measures. Otherwise, all behaviors related to your account shall be assumed by you and you will bear all responsibilities.

  1. A Third Party

4.1 You acknowledge that certain service of Feilo Sylvania International Group Kft. and its suppliers is based on software or services provided by a third party. Such service is set to facilitate your application and necessary legal authorization is obtained from the third party.

4.2 The product includes certain information and services of the third party. Feilo Sylvania International Group Kft. and its suppliers neither controls nor bears responsibility for information and services of the third party.

4.3 You acknowledge that Feilo Sylvania International Group Kft. and its suppliers cannot guarantee that the licensed software always uses or contains such services, or that other software provided by the same third party will be used in future. Likewise, it may use similar services supplied by another third party. Upon application, the aforesaid corresponding software or services are subject to this Agreement.

  1. Service Application Standard

5.1 You shall use the licensed software in a normal manner for non-commercial purposes. The following ways are in breach of the application standard:

1) Issue or share computer virus, worms, malicious codes, or software that deliberately damages or changes computer system or data;

2) Collect information or data of other users without authorization, for example, email address and the like;

3) Maliciously use the product in an automatic way, causing overload to the server, or interfere with or damage web server and network links in other forms.

4) Attempt to visit server data or communication data of the product without authorization;

5) Interfere with or damage the production application by other users.

5.2 You understand and agree that:

1) Feilo Sylvania International Group Kft. will determine whether or not you are involved in violation of standards above, and suspend or terminate your application license according to determination results or take other restrictions according to agreements.

2) Feilo Sylvania International Group Kft. will directly delete information in breach of laws, or infringing others' legal rights, or in breach of the Agreement issued by you when using the licensed software.

3) If a third party suffers from damage due to your breach of application standards, you shall independently bear legal responsibility in your name, and protect and indemnify Feilo Sylvania International Group Kft. from losses or additional expenses generated therefrom. Otherwise, Feilo Sylvania International Group Kft. has the right to claim compensation.

4) If Feilo Sylvania International Group Kft. and its suppliers suffer from any loss due to your breach of relevant laws or the Agreement, you shall compensate Feilo Sylvania International Group Kft. and its suppliers for losses and (or) expenses generated therefrom.

  1. Information Content Standard

6.1 You promise that you will not conduct any act in breach of laws or improper behaviors by using the service, such act and behavior include (but not limited to):

6.1.1 Uploading, transferring or sharing information containing one of the following contents:

1) Opposing the basic principles determined in the Constitution of Hungary and in European and international human rights conventions;

2) Endangering state safety, disclosing state secret, subverting state power and sabotaging state unity;

3) Damaging state honor and benefit;

4) Inciting national hatred and discrimination and sabotaging national unity;

5) Destroying religious policy of the state and advocating heresy and feudalistic superstition;

6) Spreading rumors, disturbing social order and destroying social stability;

7) Spreading content featuring or depicting obscenity, porn, gambling, violence , murder and terror or abetting a crime;

8) Insulting or slandering others and infringing on the legal rights and interests of others;

9) Containing contents of sham, defrauding, harm, threat, infringement to others' privacy, harassment, infringement, slander, coarseness, indecency, or morally repulsive contents;

10) Containing other contents restricted or forbidden by applicable laws, regulations, rules, provisions and other legal standards.

VII. Privacy Policy and Data

7.1 It is crucial for Feilo Sylvania International Group Kft. to protect your personal data. Feilo Sylvania International Group Kft. prepared Feilo Sylvania International Group Kft. Privacy Policy, in which information related to the collection, use, share, storage and protection, etc. of your personal data and to your data protection rights and remedies are disclosed. You are suggested to thoroughly read Feilo Sylvania International Group Kft. Privacy Policy.

VIII. Exception Clauses

8.1 Unless otherwise specified in laws and regulations, Feilo Sylvania International Group Kft. will do its best to ensure the security, validity, accuracy and reliability of the licensed software and technologies and information involved, but Feilo Sylvania International Group Kft. is unable to guarantee the same due to restriction by available technologies nowadays. 
8.2 You understand that
Feilo Sylvania International Group Kft. will not assume responsibility for direct or indirect losses caused by force majeure and default of a third party. 
8.3 You shall be responsible for personnel injury or incidental or indirectly injury caused by or related to one of the following accidents: 1) A third party uses the licensed software or changes your data without permission; 2) Expenses and losses produced by using the licensed software; 3) Your misunderstanding of the licensed software; 4) Other losses related to licensed software caused by reasons not attributable to
Feilo Sylvania International Group Kft.
8.4 Any other licensed software-derived software not developed and released by
Feilo Sylvania International Group Kft. or the development and release are not granted by Feilo Sylvania International Group Kft. is illegal software. Downloading, installing and using such software may cause unpredictable risks. Feilo Sylvania International Group Kft. shall be free from legal responsibilities and disputes generated therein and Feilo Sylvania International Group Kft. shall have the right to suspend or terminate application license and/or other all services. 
8.5 You have been informed that the usage of
Feilo Sylvania International Group Kft SylSmart Standalone and its supplier's smart platform involves Internet service, which may be affected by unstable factors in all links. Although Feilo Sylvania International Group Kft. has taken safeguard measures, the service may be suspended, terminated, delayed, suffered from application restriction or application failure due to inherent defects of Internet and e-communication as well as factors beyond reasonable control of any party to the Agreement (including but not limited to fire, flood, terrorist attack, pestilence, natural disasters, riot, terminal virus, hacker attack, network fault and terminal fault). You hereby agree to bear foregoing risks and agree that Feilo Sylvania International Group Kft. is free from any responsibility when normal running of services is influenced by the occurrence of foregoing risks.

  1. Agreement Termination and Breach of Agreement

9.1 You should understand that you shall use the licensed software according to authorization scope, respect intellectual property of software and contents contained in the software, and perform obligations according to the Agreement when using Feilo Sylvania International Group Kft.'s services. Feilo Sylvania International Group Kft. will terminate the application license if you are in material breach of the Agreement.

9.2 Your application of the software relies on supporting services supplied by Feilo Sylvania International Group Kft.'s related companies. Breach of terms, agreements, rules, annunciation and other relevant regulations of Feilo Sylvania International Group Kft. and its related companies may cause failure in normal usage of licensed software, in which case, Feilo Sylvania International Group Kft. shall be entitled to terminate the application license, or take measures to restrain your application license or other rights and interests controlled by Feilo Sylvania International Group Kft. as agreed in the Agreement, including suspension or termination of your application license.

9.3 In case of your breach of the Agreement or other agreements signed with Feilo Sylvania International Group Kft., Feilo Sylvania International Group Kft. and its suppliers shall have the right to notify the related companies, requiring them to take restrictive measures to your rights and interests, including requiring related companies to suspend or terminate supplying part or whole services for you, and legally announce your breach of agreement on websites run or actually controlled by them.

9.4 The licensed software is downloaded from the downloading platform and you shall abide by stipulations of the download platform, system platform and terminal manufacture on application ways and restrictions of the licensed software. If the above mentioned third party confirms that you are in breach of the agreement and Feilo Sylvania International Group Kft. and its supplier's treatment is required, Feilo Sylvania International Group Kft. may terminate your application license at the third party's request.

9.5 When the application license terminates, you shall stop using the licensed software and destroy all copies.

9.6 You must bear all compensation responsibilities if Feilo Sylvania International Group Kft. and other users suffer from losses caused by your breach of terms in the Agreement.

  1. Governing Laws and Severability

10.1 Effectiveness, explanation, change, execution and dispute settlement of the Agreement are subject to laws of Hungary. If no relevant laws and regulations are available, reference to general international business practices and (or) industrial practices shall be made.

10.2 Dispute arising from or in connection with the Agreement may be settled by you and Feilo Sylvania International Group Kft. through friendly negotiation or submitted to the courts of Hungary.

10.3 When any term of the Agreement is judged to be invalid by the Court, it will not influence the effectiveness of other terms or any part thereof.

10.4 It is highlighted that – unless otherwise provided by the Agreement, the licensed software or Feilo Sylvania International Group Kft. –, the licensed software is provided as a free software. In cases, where consumers (natural persons acting for purposes other than self-employment and economic activity) use the licensed software (especially in cases of using the licensed software as a consumer with another smart product), they are provided information required by the relevant consumer protection laws (especially in printed form, packed jointly with a smart product or through a link referring to a Feilo Sylvania website).

10.5. In case of consumers, it is highlighted that Feilo Sylvania International Group Kft. will send you a confirmation email of your signing up to the licensed software (to the e-mail address provided by you during the signing up) immediately, but no later than 48 hours. If the above confirmation of Feilo Sylvania International Group Kft. does not arrive (ie becomes available within your mailing system) within 48 hours of your signing up, you will be relieved of your contractual obligations.

V1.1.0

Service Agreement of SylSmart Standalone

Welcome to SylSmart Standalone!

Before accepting the Agreement, you are supposed to thoroughly read all contents of the Agreement, and fully know its terms, especially restrictive clauses or exceptions. Restrictive clauses or exceptions are bold or highlighted in other forms to catch your attention. In case of any doubt for the terms of the Agreement, please contact relevant business department of Feilo Sylvania International Group Kft.. You are not allowed to use the service before you have read and accepted all terms of the Agreement, relevant agreements and rules, etc. Once you select "agree and submit the Agreement" (see registration page for detailed wordings) and complete the registration (signing up) procedure, or you use the service in any form, it will be deemed that you have read and agreed with the restriction of the Agreement and rules above. In case of any breach of the Agreement, Feilo Sylvania International Group Kft. has the right to unilaterally restrict, suspend or terminate the service for you, and has the right to investigate your relevant responsibilities.

The Service Agreement (hereinafter referred to as "the Agreement") is signed by you and Feilo Sylvania International Group Kft (an entity organized under the laws of Hungary, with head office at 22 Népfürdő utca, H-1138 Budapest) by taking the contractual steps specified above. If Feilo Sylvania International Group Kft. is required to provide you confirmation in accordance with Art. 10.5 of this Agreement, the Agreement is deemed to be signed upon the arrival of the confirmation. During the signing up procedure, you have the opportunity to correct incorrect data entry, and you can also update your information in the licensed software or by contacting Feilo Sylvania International Group Kft. (please, see contacts details above). In addition to that, Feilo Sylvania International Group Kft. also provides its Privacy Policy and other contents. In case of change, Feilo Sylvania International Group Kft. will announce by means of the licensed software sending a message without further notification. Upon announcement, the changed agreement and rules become a part to the Agreement automatically, without further notification to you for your consent. In case of objection to such relevant changes, stop use Feilo Sylvania International Group Kft.'s service; if you keep using it, it will be deemed as that you hold no objections against the changed rules and agree to abide by them.

With regard to the above, Feilo Sylvania International Group Kft. informs you that the Agreement is not regarded as a written contract, however, Feilo Sylvania International Group Kft. records and keeps track of your signing up and usage of the licensed software as specified in its Privacy Policy. The Agreement is always accessible through the licensed software. The language of the Agreement corresponds to your language settings (for example, if you set English language in the licensed software and the Agreement is accessible in English through the licensed software, the language of the Agreement is English), however, you can also check any other language version of the Agreement and change language settings later on through the licensed software.

It is also highlighted that there is no code of conduct at hand for the activity of Feilo Sylvania International Group Kft., however certain policies and other documents issued by Feilo Sylvania International Group Kft. may be relevant for certain persons, regarding which Feilo Sylvania International Group Kft. provides information on its websites, through its applications or licensed software and in its correspondence with the relevant persons.

  1. Definitions of Terms

1.1 Licensed software refers to software system licensed to Feilo Sylvania International Group Kft. as master licensee, downloaded and installed and applied in specified system mobile terminals. This also includes the SylSmart Standalone Application.

1.2 Services refer to services provided for you by Feilo Sylvania International Group Kft. and its suppliers. You can use such services on the mobile terminal with the licensed software.

  1. Service

2.1 Feilo Sylvania International Group Kft. offers you intelligent life equipment management services, based on which you can access the intelligent terminals on Feilo Sylvania International Group Kft. and its suppliers' smart platform through the Feilo Sylvania International Group Kft. Control, and realize interlinkage among intelligent equipment. Service contents include intelligent equipment management, scene interlinkage and analysis report, etc. Such functions may be optimized or modified according to changes of users' demands or judgment of service supplier, and service supply may be suspended due to regular and irregular maintenance.

III. Scope of Service

3.1 Feilo Sylvania International Group Kft. grants you the non-exclusive right to use the product based on this licensed software.

3.2 You are prohibited to license, sell, lease, transfer, issue the product or the licensed software in any form, or use them for other commercial purpose.

3.3 Due to limitations on software adaptation platform and terminals, you can only use the licensed software in the authorized system platform and terminal; if you install the licensed software on other terminal equipment, it may damage your hardware or software function.

3.4 You acknowledge that the licensed software can only be used for non-commercial purpose; application and running of the licensed software for commercial purposes is prohibited. If such commercial operation is necessary, prior written authorization and permission from Feilo Sylvania International Group Kft. shall be obtained.

3.5 Feilo Sylvania International Group Kft. and its suppliers may change, upgrade or transfer the licensed software or relevant functions from time to time, and may add new functions or services in the licensed software system. If no separate agreements are accompanied with the aforesaid new functions or services, you are entitled to the corresponding functions and services, which are also subject to the Agreement.

3.6 You shall be responsible for the accuracy, reliability, integrity and legality of input data and legality of the way in which you obtain the data, and shall back up data and information from time to time. You shall bear all risks for damage and loss of such information.

3.7 You shall properly keep your account number and password. In case of any safety loophole for your account (including but not limited to divulgence of user password), you shall notify Feilo Sylvania International Group Kft. in time, and Feilo Sylvania International Group Kft. will assist you in taking relevant measures. Otherwise, all behaviors related to your account shall be assumed by you and you will bear all responsibilities.

  1. A Third Party

4.1 You acknowledge that certain service of Feilo Sylvania International Group Kft. and its suppliers is based on software or services provided by a third party. Such service is set to facilitate your application and necessary legal authorization is obtained from the third party.

4.2 The product includes certain information and services of the third party. Feilo Sylvania International Group Kft. and its suppliers neither controls nor bears responsibility for information and services of the third party.

4.3 You acknowledge that Feilo Sylvania International Group Kft. and its suppliers cannot guarantee that the licensed software always uses or contains such services, or that other software provided by the same third party will be used in future. Likewise, it may use similar services supplied by another third party. Upon application, the aforesaid corresponding software or services are subject to this Agreement.

  1. Service Application Standard

5.1 You shall use the licensed software in a normal manner for non-commercial purposes. The following ways are in breach of the application standard:

1) Issue or share computer virus, worms, malicious codes, or software that deliberately damages or changes computer system or data;

2) Collect information or data of other users without authorization, for example, email address and the like;

3) Maliciously use the product in an automatic way, causing overload to the server, or interfere with or damage web server and network links in other forms.

4) Attempt to visit server data or communication data of the product without authorization;

5) Interfere with or damage the production application by other users.

5.2 You understand and agree that:

1) Feilo Sylvania International Group Kft. will determine whether or not you are involved in violation of standards above, and suspend or terminate your application license according to determination results or take other restrictions according to agreements.

2) Feilo Sylvania International Group Kft. will directly delete information in breach of laws, or infringing others' legal rights, or in breach of the Agreement issued by you when using the licensed software.

3) If a third party suffers from damage due to your breach of application standards, you shall independently bear legal responsibility in your name, and protect and indemnify Feilo Sylvania International Group Kft. from losses or additional expenses generated therefrom. Otherwise, Feilo Sylvania International Group Kft. has the right to claim compensation.

4) If Feilo Sylvania International Group Kft. and its suppliers suffer from any loss due to your breach of relevant laws or the Agreement, you shall compensate Feilo Sylvania International Group Kft. and its suppliers for losses and (or) expenses generated therefrom.

  1. Information Content Standard

6.1 You promise that you will not conduct any act in breach of laws or improper behaviors by using the service, such act and behavior include (but not limited to):

6.1.1 Uploading, transferring or sharing information containing one of the following contents:

1) Opposing the basic principles determined in the Constitution of Hungary and in European and international human rights conventions;

2) Endangering state safety, disclosing state secret, subverting state power and sabotaging state unity;

3) Damaging state honor and benefit;

4) Inciting national hatred and discrimination and sabotaging national unity;

5) Destroying religious policy of the state and advocating heresy and feudalistic superstition;

6) Spreading rumors, disturbing social order and destroying social stability;

7) Spreading content featuring or depicting obscenity, porn, gambling, violence , murder and terror or abetting a crime;

8) Insulting or slandering others and infringing on the legal rights and interests of others;

9) Containing contents of sham, defrauding, harm, threat, infringement to others' privacy, harassment, infringement, slander, coarseness, indecency, or morally repulsive contents;

10) Containing other contents restricted or forbidden by applicable laws, regulations, rules, provisions and other legal standards.

VII. Privacy Policy and Data

7.1 It is crucial for Feilo Sylvania International Group Kft. to protect your personal data. Feilo Sylvania International Group Kft. prepared Feilo Sylvania International Group Kft. Privacy Policy, in which information related to the collection, use, share, storage and protection, etc. of your personal data and to your data protection rights and remedies are disclosed. You are suggested to thoroughly read Feilo Sylvania International Group Kft. Privacy Policy.

VIII. Exception Clauses

8.1 Unless otherwise specified in laws and regulations, Feilo Sylvania International Group Kft. will do its best to ensure the security, validity, accuracy and reliability of the licensed software and technologies and information involved, but Feilo Sylvania International Group Kft. is unable to guarantee the same due to restriction by available technologies nowadays. 
8.2 You understand that
Feilo Sylvania International Group Kft. will not assume responsibility for direct or indirect losses caused by force majeure and default of a third party. 
8.3 You shall be responsible for personnel injury or incidental or indirectly injury caused by or related to one of the following accidents: 1) A third party uses the licensed software or changes your data without permission; 2) Expenses and losses produced by using the licensed software; 3) Your misunderstanding of the licensed software; 4) Other losses related to licensed software caused by reasons not attributable to
Feilo Sylvania International Group Kft.
8.4 Any other licensed software-derived software not developed and released by
Feilo Sylvania International Group Kft. or the development and release are not granted by Feilo Sylvania International Group Kft. is illegal software. Downloading, installing and using such software may cause unpredictable risks. Feilo Sylvania International Group Kft. shall be free from legal responsibilities and disputes generated therein and Feilo Sylvania International Group Kft. shall have the right to suspend or terminate application license and/or other all services. 
8.5 You have been informed that the usage of
Feilo Sylvania International Group Kft SylSmart Standalone and its supplier's smart platform involves Internet service, which may be affected by unstable factors in all links. Although Feilo Sylvania International Group Kft. has taken safeguard measures, the service may be suspended, terminated, delayed, suffered from application restriction or application failure due to inherent defects of Internet and e-communication as well as factors beyond reasonable control of any party to the Agreement (including but not limited to fire, flood, terrorist attack, pestilence, natural disasters, riot, terminal virus, hacker attack, network fault and terminal fault). You hereby agree to bear foregoing risks and agree that Feilo Sylvania International Group Kft. is free from any responsibility when normal running of services is influenced by the occurrence of foregoing risks.

  1. Agreement Termination and Breach of Agreement

9.1 You should understand that you shall use the licensed software according to authorization scope, respect intellectual property of software and contents contained in the software, and perform obligations according to the Agreement when using Feilo Sylvania International Group Kft.'s services. Feilo Sylvania International Group Kft. will terminate the application license if you are in material breach of the Agreement.

9.2 Your application of the software relies on supporting services supplied by Feilo Sylvania International Group Kft.'s related companies. Breach of terms, agreements, rules, annunciation and other relevant regulations of Feilo Sylvania International Group Kft. and its related companies may cause failure in normal usage of licensed software, in which case, Feilo Sylvania International Group Kft. shall be entitled to terminate the application license, or take measures to restrain your application license or other rights and interests controlled by Feilo Sylvania International Group Kft. as agreed in the Agreement, including suspension or termination of your application license.

9.3 In case of your breach of the Agreement or other agreements signed with Feilo Sylvania International Group Kft., Feilo Sylvania International Group Kft. and its suppliers shall have the right to notify the related companies, requiring them to take restrictive measures to your rights and interests, including requiring related companies to suspend or terminate supplying part or whole services for you, and legally announce your breach of agreement on websites run or actually controlled by them.

9.4 The licensed software is downloaded from the downloading platform and you shall abide by stipulations of the download platform, system platform and terminal manufacture on application ways and restrictions of the licensed software. If the above mentioned third party confirms that you are in breach of the agreement and Feilo Sylvania International Group Kft. and its supplier's treatment is required, Feilo Sylvania International Group Kft. may terminate your application license at the third party's request.

9.5 When the application license terminates, you shall stop using the licensed software and destroy all copies.

9.6 You must bear all compensation responsibilities if Feilo Sylvania International Group Kft. and other users suffer from losses caused by your breach of terms in the Agreement.

  1. Governing Laws and Severability

10.1 Effectiveness, explanation, change, execution and dispute settlement of the Agreement are subject to laws of Hungary. If no relevant laws and regulations are available, reference to general international business practices and (or) industrial practices shall be made.

10.2 Dispute arising from or in connection with the Agreement may be settled by you and Feilo Sylvania International Group Kft. through friendly negotiation or submitted to the courts of Hungary.

10.3 When any term of the Agreement is judged to be invalid by the Court, it will not influence the effectiveness of other terms or any part thereof.

10.4 It is highlighted that – unless otherwise provided by the Agreement, the licensed software or Feilo Sylvania International Group Kft. –, the licensed software is provided as a free software. In cases, where consumers (natural persons acting for purposes other than self-employment and economic activity) use the licensed software (especially in cases of using the licensed software as a consumer with another smart product), they are provided information required by the relevant consumer protection laws (especially in printed form, packed jointly with a smart product or through a link referring to a Feilo Sylvania website).

10.5. In case of consumers, it is highlighted that Feilo Sylvania International Group Kft. will send you a confirmation email of your signing up to the licensed software (to the e-mail address provided by you during the signing up) immediately, but no later than 48 hours. If the above confirmation of Feilo Sylvania International Group Kft. does not arrive (ie becomes available within your mailing system) within 48 hours of your signing up, you will be relieved of your contractual obligations.

V1.1.0

Service Agreement of SylSmart Standalone

Welcome to SylSmart Standalone!

Before accepting the Agreement, you are supposed to thoroughly read all contents of the Agreement, and fully know its terms, especially restrictive clauses or exceptions. Restrictive clauses or exceptions are bold or highlighted in other forms to catch your attention. In case of any doubt for the terms of the Agreement, please contact relevant business department of Feilo Sylvania International Group Kft.. You are not allowed to use the service before you have read and accepted all terms of the Agreement, relevant agreements and rules, etc. Once you select "agree and submit the Agreement" (see registration page for detailed wordings) and complete the registration (signing up) procedure, or you use the service in any form, it will be deemed that you have read and agreed with the restriction of the Agreement and rules above. In case of any breach of the Agreement, Feilo Sylvania International Group Kft. has the right to unilaterally restrict, suspend or terminate the service for you, and has the right to investigate your relevant responsibilities.

The Service Agreement (hereinafter referred to as "the Agreement") is signed by you and Feilo Sylvania International Group Kft (an entity organized under the laws of Hungary, with head office at 22 Népfürdő utca, H-1138 Budapest) by taking the contractual steps specified above. If Feilo Sylvania International Group Kft. is required to provide you confirmation in accordance with Art. 10.5 of this Agreement, the Agreement is deemed to be signed upon the arrival of the confirmation. During the signing up procedure, you have the opportunity to correct incorrect data entry, and you can also update your information in the licensed software or by contacting Feilo Sylvania International Group Kft. (please, see contacts details above). In addition to that, Feilo Sylvania International Group Kft. also provides its Privacy Policy and other contents. In case of change, Feilo Sylvania International Group Kft. will announce by means of the licensed software sending a message without further notification. Upon announcement, the changed agreement and rules become a part to the Agreement automatically, without further notification to you for your consent. In case of objection to such relevant changes, stop use Feilo Sylvania International Group Kft.'s service; if you keep using it, it will be deemed as that you hold no objections against the changed rules and agree to abide by them.

With regard to the above, Feilo Sylvania International Group Kft. informs you that the Agreement is not regarded as a written contract, however, Feilo Sylvania International Group Kft. records and keeps track of your signing up and usage of the licensed software as specified in its Privacy Policy. The Agreement is always accessible through the licensed software. The language of the Agreement corresponds to your language settings (for example, if you set English language in the licensed software and the Agreement is accessible in English through the licensed software, the language of the Agreement is English), however, you can also check any other language version of the Agreement and change language settings later on through the licensed software.

It is also highlighted that there is no code of conduct at hand for the activity of Feilo Sylvania International Group Kft., however certain policies and other documents issued by Feilo Sylvania International Group Kft. may be relevant for certain persons, regarding which Feilo Sylvania International Group Kft. provides information on its websites, through its applications or licensed software and in its correspondence with the relevant persons.

  1. Definitions of Terms

1.1 Licensed software refers to software system licensed to Feilo Sylvania International Group Kft. as master licensee, downloaded and installed and applied in specified system mobile terminals. This also includes the SylSmart Standalone Application.

1.2 Services refer to services provided for you by Feilo Sylvania International Group Kft. and its suppliers. You can use such services on the mobile terminal with the licensed software.

  1. Service

2.1 Feilo Sylvania International Group Kft. offers you intelligent life equipment management services, based on which you can access the intelligent terminals on Feilo Sylvania International Group Kft. and its suppliers' smart platform through the Feilo Sylvania International Group Kft. Control, and realize interlinkage among intelligent equipment. Service contents include intelligent equipment management, scene interlinkage and analysis report, etc. Such functions may be optimized or modified according to changes of users' demands or judgment of service supplier, and service supply may be suspended due to regular and irregular maintenance.

III. Scope of Service

3.1 Feilo Sylvania International Group Kft. grants you the non-exclusive right to use the product based on this licensed software.

3.2 You are prohibited to license, sell, lease, transfer, issue the product or the licensed software in any form, or use them for other commercial purpose.

3.3 Due to limitations on software adaptation platform and terminals, you can only use the licensed software in the authorized system platform and terminal; if you install the licensed software on other terminal equipment, it may damage your hardware or software function.

3.4 You acknowledge that the licensed software can only be used for non-commercial purpose; application and running of the licensed software for commercial purposes is prohibited. If such commercial operation is necessary, prior written authorization and permission from Feilo Sylvania International Group Kft. shall be obtained.

3.5 Feilo Sylvania International Group Kft. and its suppliers may change, upgrade or transfer the licensed software or relevant functions from time to time, and may add new functions or services in the licensed software system. If no separate agreements are accompanied with the aforesaid new functions or services, you are entitled to the corresponding functions and services, which are also subject to the Agreement.

3.6 You shall be responsible for the accuracy, reliability, integrity and legality of input data and legality of the way in which you obtain the data, and shall back up data and information from time to time. You shall bear all risks for damage and loss of such information.

3.7 You shall properly keep your account number and password. In case of any safety loophole for your account (including but not limited to divulgence of user password), you shall notify Feilo Sylvania International Group Kft. in time, and Feilo Sylvania International Group Kft. will assist you in taking relevant measures. Otherwise, all behaviors related to your account shall be assumed by you and you will bear all responsibilities.

  1. A Third Party

4.1 You acknowledge that certain service of Feilo Sylvania International Group Kft. and its suppliers is based on software or services provided by a third party. Such service is set to facilitate your application and necessary legal authorization is obtained from the third party.

4.2 The product includes certain information and services of the third party. Feilo Sylvania International Group Kft. and its suppliers neither controls nor bears responsibility for information and services of the third party.

4.3 You acknowledge that Feilo Sylvania International Group Kft. and its suppliers cannot guarantee that the licensed software always uses or contains such services, or that other software provided by the same third party will be used in future. Likewise, it may use similar services supplied by another third party. Upon application, the aforesaid corresponding software or services are subject to this Agreement.

  1. Service Application Standard

5.1 You shall use the licensed software in a normal manner for non-commercial purposes. The following ways are in breach of the application standard:

1) Issue or share computer virus, worms, malicious codes, or software that deliberately damages or changes computer system or data;

2) Collect information or data of other users without authorization, for example, email address and the like;

3) Maliciously use the product in an automatic way, causing overload to the server, or interfere with or damage web server and network links in other forms.

4) Attempt to visit server data or communication data of the product without authorization;

5) Interfere with or damage the production application by other users.

5.2 You understand and agree that:

1) Feilo Sylvania International Group Kft. will determine whether or not you are involved in violation of standards above, and suspend or terminate your application license according to determination results or take other restrictions according to agreements.

2) Feilo Sylvania International Group Kft. will directly delete information in breach of laws, or infringing others' legal rights, or in breach of the Agreement issued by you when using the licensed software.

3) If a third party suffers from damage due to your breach of application standards, you shall independently bear legal responsibility in your name, and protect and indemnify Feilo Sylvania International Group Kft. from losses or additional expenses generated therefrom. Otherwise, Feilo Sylvania International Group Kft. has the right to claim compensation.

4) If Feilo Sylvania International Group Kft. and its suppliers suffer from any loss due to your breach of relevant laws or the Agreement, you shall compensate Feilo Sylvania International Group Kft. and its suppliers for losses and (or) expenses generated therefrom.

  1. Information Content Standard

6.1 You promise that you will not conduct any act in breach of laws or improper behaviors by using the service, such act and behavior include (but not limited to):

6.1.1 Uploading, transferring or sharing information containing one of the following contents:

1) Opposing the basic principles determined in the Constitution of Hungary and in European and international human rights conventions;

2) Endangering state safety, disclosing state secret, subverting state power and sabotaging state unity;

3) Damaging state honor and benefit;

4) Inciting national hatred and discrimination and sabotaging national unity;

5) Destroying religious policy of the state and advocating heresy and feudalistic superstition;

6) Spreading rumors, disturbing social order and destroying social stability;

7) Spreading content featuring or depicting obscenity, porn, gambling, violence , murder and terror or abetting a crime;

8) Insulting or slandering others and infringing on the legal rights and interests of others;

9) Containing contents of sham, defrauding, harm, threat, infringement to others' privacy, harassment, infringement, slander, coarseness, indecency, or morally repulsive contents;

10) Containing other contents restricted or forbidden by applicable laws, regulations, rules, provisions and other legal standards.

VII. Privacy Policy and Data

7.1 It is crucial for Feilo Sylvania International Group Kft. to protect your personal data. Feilo Sylvania International Group Kft. prepared Feilo Sylvania International Group Kft. Privacy Policy, in which information related to the collection, use, share, storage and protection, etc. of your personal data and to your data protection rights and remedies are disclosed. You are suggested to thoroughly read Feilo Sylvania International Group Kft. Privacy Policy.

VIII. Exception Clauses

8.1 Unless otherwise specified in laws and regulations, Feilo Sylvania International Group Kft. will do its best to ensure the security, validity, accuracy and reliability of the licensed software and technologies and information involved, but Feilo Sylvania International Group Kft. is unable to guarantee the same due to restriction by available technologies nowadays. 
8.2 You understand that
Feilo Sylvania International Group Kft. will not assume responsibility for direct or indirect losses caused by force majeure and default of a third party. 
8.3 You shall be responsible for personnel injury or incidental or indirectly injury caused by or related to one of the following accidents: 1) A third party uses the licensed software or changes your data without permission; 2) Expenses and losses produced by using the licensed software; 3) Your misunderstanding of the licensed software; 4) Other losses related to licensed software caused by reasons not attributable to
Feilo Sylvania International Group Kft.
8.4 Any other licensed software-derived software not developed and released by
Feilo Sylvania International Group Kft. or the development and release are not granted by Feilo Sylvania International Group Kft. is illegal software. Downloading, installing and using such software may cause unpredictable risks. Feilo Sylvania International Group Kft. shall be free from legal responsibilities and disputes generated therein and Feilo Sylvania International Group Kft. shall have the right to suspend or terminate application license and/or other all services. 
8.5 You have been informed that the usage of
Feilo Sylvania International Group Kft SylSmart Standalone and its supplier's smart platform involves Internet service, which may be affected by unstable factors in all links. Although Feilo Sylvania International Group Kft. has taken safeguard measures, the service may be suspended, terminated, delayed, suffered from application restriction or application failure due to inherent defects of Internet and e-communication as well as factors beyond reasonable control of any party to the Agreement (including but not limited to fire, flood, terrorist attack, pestilence, natural disasters, riot, terminal virus, hacker attack, network fault and terminal fault). You hereby agree to bear foregoing risks and agree that Feilo Sylvania International Group Kft. is free from any responsibility when normal running of services is influenced by the occurrence of foregoing risks.

  1. Agreement Termination and Breach of Agreement

9.1 You should understand that you shall use the licensed software according to authorization scope, respect intellectual property of software and contents contained in the software, and perform obligations according to the Agreement when using Feilo Sylvania International Group Kft.'s services. Feilo Sylvania International Group Kft. will terminate the application license if you are in material breach of the Agreement.

9.2 Your application of the software relies on supporting services supplied by Feilo Sylvania International Group Kft.'s related companies. Breach of terms, agreements, rules, annunciation and other relevant regulations of Feilo Sylvania International Group Kft. and its related companies may cause failure in normal usage of licensed software, in which case, Feilo Sylvania International Group Kft. shall be entitled to terminate the application license, or take measures to restrain your application license or other rights and interests controlled by Feilo Sylvania International Group Kft. as agreed in the Agreement, including suspension or termination of your application license.

9.3 In case of your breach of the Agreement or other agreements signed with Feilo Sylvania International Group Kft., Feilo Sylvania International Group Kft. and its suppliers shall have the right to notify the related companies, requiring them to take restrictive measures to your rights and interests, including requiring related companies to suspend or terminate supplying part or whole services for you, and legally announce your breach of agreement on websites run or actually controlled by them.

9.4 The licensed software is downloaded from the downloading platform and you shall abide by stipulations of the download platform, system platform and terminal manufacture on application ways and restrictions of the licensed software. If the above mentioned third party confirms that you are in breach of the agreement and Feilo Sylvania International Group Kft. and its supplier's treatment is required, Feilo Sylvania International Group Kft. may terminate your application license at the third party's request.

9.5 When the application license terminates, you shall stop using the licensed software and destroy all copies.

9.6 You must bear all compensation responsibilities if Feilo Sylvania International Group Kft. and other users suffer from losses caused by your breach of terms in the Agreement.

  1. Governing Laws and Severability

10.1 Effectiveness, explanation, change, execution and dispute settlement of the Agreement are subject to laws of Hungary. If no relevant laws and regulations are available, reference to general international business practices and (or) industrial practices shall be made.

10.2 Dispute arising from or in connection with the Agreement may be settled by you and Feilo Sylvania International Group Kft. through friendly negotiation or submitted to the courts of Hungary.

10.3 When any term of the Agreement is judged to be invalid by the Court, it will not influence the effectiveness of other terms or any part thereof.

10.4 It is highlighted that – unless otherwise provided by the Agreement, the licensed software or Feilo Sylvania International Group Kft. –, the licensed software is provided as a free software. In cases, where consumers (natural persons acting for purposes other than self-employment and economic activity) use the licensed software (especially in cases of using the licensed software as a consumer with another smart product), they are provided information required by the relevant consumer protection laws (especially in printed form, packed jointly with a smart product or through a link referring to a Feilo Sylvania website).

10.5. In case of consumers, it is highlighted that Feilo Sylvania International Group Kft. will send you a confirmation email of your signing up to the licensed software (to the e-mail address provided by you during the signing up) immediately, but no later than 48 hours. If the above confirmation of Feilo Sylvania International Group Kft. does not arrive (ie becomes available within your mailing system) within 48 hours of your signing up, you will be relieved of your contractual obligations.

V1.1.0

Service Agreement of SylSmart Standalone

Welcome to SylSmart Standalone!

Before accepting the Agreement, you are supposed to thoroughly read all contents of the Agreement, and fully know its terms, especially restrictive clauses or exceptions. Restrictive clauses or exceptions are bold or highlighted in other forms to catch your attention. In case of any doubt for the terms of the Agreement, please contact relevant business department of Feilo Sylvania International Group Kft.. You are not allowed to use the service before you have read and accepted all terms of the Agreement, relevant agreements and rules, etc. Once you select "agree and submit the Agreement" (see registration page for detailed wordings) and complete the registration (signing up) procedure, or you use the service in any form, it will be deemed that you have read and agreed with the restriction of the Agreement and rules above. In case of any breach of the Agreement, Feilo Sylvania International Group Kft. has the right to unilaterally restrict, suspend or terminate the service for you, and has the right to investigate your relevant responsibilities.

The Service Agreement (hereinafter referred to as "the Agreement") is signed by you and Feilo Sylvania International Group Kft (an entity organized under the laws of Hungary, with head office at 22 Népfürdő utca, H-1138 Budapest) by taking the contractual steps specified above. If Feilo Sylvania International Group Kft. is required to provide you confirmation in accordance with Art. 10.5 of this Agreement, the Agreement is deemed to be signed upon the arrival of the confirmation. During the signing up procedure, you have the opportunity to correct incorrect data entry, and you can also update your information in the licensed software or by contacting Feilo Sylvania International Group Kft. (please, see contacts details above). In addition to that, Feilo Sylvania International Group Kft. also provides its Privacy Policy and other contents. In case of change, Feilo Sylvania International Group Kft. will announce by means of the licensed software sending a message without further notification. Upon announcement, the changed agreement and rules become a part to the Agreement automatically, without further notification to you for your consent. In case of objection to such relevant changes, stop use Feilo Sylvania International Group Kft.'s service; if you keep using it, it will be deemed as that you hold no objections against the changed rules and agree to abide by them.

With regard to the above, Feilo Sylvania International Group Kft. informs you that the Agreement is not regarded as a written contract, however, Feilo Sylvania International Group Kft. records and keeps track of your signing up and usage of the licensed software as specified in its Privacy Policy. The Agreement is always accessible through the licensed software. The language of the Agreement corresponds to your language settings (for example, if you set English language in the licensed software and the Agreement is accessible in English through the licensed software, the language of the Agreement is English), however, you can also check any other language version of the Agreement and change language settings later on through the licensed software.

It is also highlighted that there is no code of conduct at hand for the activity of Feilo Sylvania International Group Kft., however certain policies and other documents issued by Feilo Sylvania International Group Kft. may be relevant for certain persons, regarding which Feilo Sylvania International Group Kft. provides information on its websites, through its applications or licensed software and in its correspondence with the relevant persons.

  1. Definitions of Terms

1.1 Licensed software refers to software system licensed to Feilo Sylvania International Group Kft. as master licensee, downloaded and installed and applied in specified system mobile terminals. This also includes the SylSmart Standalone Application.

1.2 Services refer to services provided for you by Feilo Sylvania International Group Kft. and its suppliers. You can use such services on the mobile terminal with the licensed software.

  1. Service

2.1 Feilo Sylvania International Group Kft. offers you intelligent life equipment management services, based on which you can access the intelligent terminals on Feilo Sylvania International Group Kft. and its suppliers' smart platform through the Feilo Sylvania International Group Kft. Control, and realize interlinkage among intelligent equipment. Service contents include intelligent equipment management, scene interlinkage and analysis report, etc. Such functions may be optimized or modified according to changes of users' demands or judgment of service supplier, and service supply may be suspended due to regular and irregular maintenance.

III. Scope of Service

3.1 Feilo Sylvania International Group Kft. grants you the non-exclusive right to use the product based on this licensed software.

3.2 You are prohibited to license, sell, lease, transfer, issue the product or the licensed software in any form, or use them for other commercial purpose.

3.3 Due to limitations on software adaptation platform and terminals, you can only use the licensed software in the authorized system platform and terminal; if you install the licensed software on other terminal equipment, it may damage your hardware or software function.

3.4 You acknowledge that the licensed software can only be used for non-commercial purpose; application and running of the licensed software for commercial purposes is prohibited. If such commercial operation is necessary, prior written authorization and permission from Feilo Sylvania International Group Kft. shall be obtained.

3.5 Feilo Sylvania International Group Kft. and its suppliers may change, upgrade or transfer the licensed software or relevant functions from time to time, and may add new functions or services in the licensed software system. If no separate agreements are accompanied with the aforesaid new functions or services, you are entitled to the corresponding functions and services, which are also subject to the Agreement.

3.6 You shall be responsible for the accuracy, reliability, integrity and legality of input data and legality of the way in which you obtain the data, and shall back up data and information from time to time. You shall bear all risks for damage and loss of such information.

3.7 You shall properly keep your account number and password. In case of any safety loophole for your account (including but not limited to divulgence of user password), you shall notify Feilo Sylvania International Group Kft. in time, and Feilo Sylvania International Group Kft. will assist you in taking relevant measures. Otherwise, all behaviors related to your account shall be assumed by you and you will bear all responsibilities.

  1. A Third Party

4.1 You acknowledge that certain service of Feilo Sylvania International Group Kft. and its suppliers is based on software or services provided by a third party. Such service is set to facilitate your application and necessary legal authorization is obtained from the third party.

4.2 The product includes certain information and services of the third party. Feilo Sylvania International Group Kft. and its suppliers neither controls nor bears responsibility for information and services of the third party.

4.3 You acknowledge that Feilo Sylvania International Group Kft. and its suppliers cannot guarantee that the licensed software always uses or contains such services, or that other software provided by the same third party will be used in future. Likewise, it may use similar services supplied by another third party. Upon application, the aforesaid corresponding software or services are subject to this Agreement.

  1. Service Application Standard

5.1 You shall use the licensed software in a normal manner for non-commercial purposes. The following ways are in breach of the application standard:

1) Issue or share computer virus, worms, malicious codes, or software that deliberately damages or changes computer system or data;

2) Collect information or data of other users without authorization, for example, email address and the like;

3) Maliciously use the product in an automatic way, causing overload to the server, or interfere with or damage web server and network links in other forms.

4) Attempt to visit server data or communication data of the product without authorization;

5) Interfere with or damage the production application by other users.

5.2 You understand and agree that:

1) Feilo Sylvania International Group Kft. will determine whether or not you are involved in violation of standards above, and suspend or terminate your application license according to determination results or take other restrictions according to agreements.

2) Feilo Sylvania International Group Kft. will directly delete information in breach of laws, or infringing others' legal rights, or in breach of the Agreement issued by you when using the licensed software.

3) If a third party suffers from damage due to your breach of application standards, you shall independently bear legal responsibility in your name, and protect and indemnify Feilo Sylvania International Group Kft. from losses or additional expenses generated therefrom. Otherwise, Feilo Sylvania International Group Kft. has the right to claim compensation.

4) If Feilo Sylvania International Group Kft. and its suppliers suffer from any loss due to your breach of relevant laws or the Agreement, you shall compensate Feilo Sylvania International Group Kft. and its suppliers for losses and (or) expenses generated therefrom.

  1. Information Content Standard

6.1 You promise that you will not conduct any act in breach of laws or improper behaviors by using the service, such act and behavior include (but not limited to):

6.1.1 Uploading, transferring or sharing information containing one of the following contents:

1) Opposing the basic principles determined in the Constitution of Hungary and in European and international human rights conventions;

2) Endangering state safety, disclosing state secret, subverting state power and sabotaging state unity;

3) Damaging state honor and benefit;

4) Inciting national hatred and discrimination and sabotaging national unity;

5) Destroying religious policy of the state and advocating heresy and feudalistic superstition;

6) Spreading rumors, disturbing social order and destroying social stability;

7) Spreading content featuring or depicting obscenity, porn, gambling, violence , murder and terror or abetting a crime;

8) Insulting or slandering others and infringing on the legal rights and interests of others;

9) Containing contents of sham, defrauding, harm, threat, infringement to others' privacy, harassment, infringement, slander, coarseness, indecency, or morally repulsive contents;

10) Containing other contents restricted or forbidden by applicable laws, regulations, rules, provisions and other legal standards.

VII. Privacy Policy and Data

7.1 It is crucial for Feilo Sylvania International Group Kft. to protect your personal data. Feilo Sylvania International Group Kft. prepared Feilo Sylvania International Group Kft. Privacy Policy, in which information related to the collection, use, share, storage and protection, etc. of your personal data and to your data protection rights and remedies are disclosed. You are suggested to thoroughly read Feilo Sylvania International Group Kft. Privacy Policy.

VIII. Exception Clauses

8.1 Unless otherwise specified in laws and regulations, Feilo Sylvania International Group Kft. will do its best to ensure the security, validity, accuracy and reliability of the licensed software and technologies and information involved, but Feilo Sylvania International Group Kft. is unable to guarantee the same due to restriction by available technologies nowadays. 
8.2 You understand that
Feilo Sylvania International Group Kft. will not assume responsibility for direct or indirect losses caused by force majeure and default of a third party. 
8.3 You shall be responsible for personnel injury or incidental or indirectly injury caused by or related to one of the following accidents: 1) A third party uses the licensed software or changes your data without permission; 2) Expenses and losses produced by using the licensed software; 3) Your misunderstanding of the licensed software; 4) Other losses related to licensed software caused by reasons not attributable to
Feilo Sylvania International Group Kft.
8.4 Any other licensed software-derived software not developed and released by
Feilo Sylvania International Group Kft. or the development and release are not granted by Feilo Sylvania International Group Kft. is illegal software. Downloading, installing and using such software may cause unpredictable risks. Feilo Sylvania International Group Kft. shall be free from legal responsibilities and disputes generated therein and Feilo Sylvania International Group Kft. shall have the right to suspend or terminate application license and/or other all services. 
8.5 You have been informed that the usage of
Feilo Sylvania International Group Kft SylSmart Standalone and its supplier's smart platform involves Internet service, which may be affected by unstable factors in all links. Although Feilo Sylvania International Group Kft. has taken safeguard measures, the service may be suspended, terminated, delayed, suffered from application restriction or application failure due to inherent defects of Internet and e-communication as well as factors beyond reasonable control of any party to the Agreement (including but not limited to fire, flood, terrorist attack, pestilence, natural disasters, riot, terminal virus, hacker attack, network fault and terminal fault). You hereby agree to bear foregoing risks and agree that Feilo Sylvania International Group Kft. is free from any responsibility when normal running of services is influenced by the occurrence of foregoing risks.

  1. Agreement Termination and Breach of Agreement

9.1 You should understand that you shall use the licensed software according to authorization scope, respect intellectual property of software and contents contained in the software, and perform obligations according to the Agreement when using Feilo Sylvania International Group Kft.'s services. Feilo Sylvania International Group Kft. will terminate the application license if you are in material breach of the Agreement.

9.2 Your application of the software relies on supporting services supplied by Feilo Sylvania International Group Kft.'s related companies. Breach of terms, agreements, rules, annunciation and other relevant regulations of Feilo Sylvania International Group Kft. and its related companies may cause failure in normal usage of licensed software, in which case, Feilo Sylvania International Group Kft. shall be entitled to terminate the application license, or take measures to restrain your application license or other rights and interests controlled by Feilo Sylvania International Group Kft. as agreed in the Agreement, including suspension or termination of your application license.

9.3 In case of your breach of the Agreement or other agreements signed with Feilo Sylvania International Group Kft., Feilo Sylvania International Group Kft. and its suppliers shall have the right to notify the related companies, requiring them to take restrictive measures to your rights and interests, including requiring related companies to suspend or terminate supplying part or whole services for you, and legally announce your breach of agreement on websites run or actually controlled by them.

9.4 The licensed software is downloaded from the downloading platform and you shall abide by stipulations of the download platform, system platform and terminal manufacture on application ways and restrictions of the licensed software. If the above mentioned third party confirms that you are in breach of the agreement and Feilo Sylvania International Group Kft. and its supplier's treatment is required, Feilo Sylvania International Group Kft. may terminate your application license at the third party's request.

9.5 When the application license terminates, you shall stop using the licensed software and destroy all copies.

9.6 You must bear all compensation responsibilities if Feilo Sylvania International Group Kft. and other users suffer from losses caused by your breach of terms in the Agreement.

  1. Governing Laws and Severability

10.1 Effectiveness, explanation, change, execution and dispute settlement of the Agreement are subject to laws of Hungary. If no relevant laws and regulations are available, reference to general international business practices and (or) industrial practices shall be made.

10.2 Dispute arising from or in connection with the Agreement may be settled by you and Feilo Sylvania International Group Kft. through friendly negotiation or submitted to the courts of Hungary.

10.3 When any term of the Agreement is judged to be invalid by the Court, it will not influence the effectiveness of other terms or any part thereof.

10.4 It is highlighted that – unless otherwise provided by the Agreement, the licensed software or Feilo Sylvania International Group Kft. –, the licensed software is provided as a free software. In cases, where consumers (natural persons acting for purposes other than self-employment and economic activity) use the licensed software (especially in cases of using the licensed software as a consumer with another smart product), they are provided information required by the relevant consumer protection laws (especially in printed form, packed jointly with a smart product or through a link referring to a Feilo Sylvania website).

10.5. In case of consumers, it is highlighted that Feilo Sylvania International Group Kft. will send you a confirmation email of your signing up to the licensed software (to the e-mail address provided by you during the signing up) immediately, but no later than 48 hours. If the above confirmation of Feilo Sylvania International Group Kft. does not arrive (ie becomes available within your mailing system) within 48 hours of your signing up, you will be relieved of your contractual obligations.

V1.1.0

Service Agreement of SylSmart Standalone

Welcome to SylSmart Standalone!

Before accepting the Agreement, you are supposed to thoroughly read all contents of the Agreement, and fully know its terms, especially restrictive clauses or exceptions. Restrictive clauses or exceptions are bold or highlighted in other forms to catch your attention. In case of any doubt for the terms of the Agreement, please contact relevant business department of Feilo Sylvania International Group Kft.. You are not allowed to use the service before you have read and accepted all terms of the Agreement, relevant agreements and rules, etc. Once you select "agree and submit the Agreement" (see registration page for detailed wordings) and complete the registration (signing up) procedure, or you use the service in any form, it will be deemed that you have read and agreed with the restriction of the Agreement and rules above. In case of any breach of the Agreement, Feilo Sylvania International Group Kft. has the right to unilaterally restrict, suspend or terminate the service for you, and has the right to investigate your relevant responsibilities.

The Service Agreement (hereinafter referred to as "the Agreement") is signed by you and Feilo Sylvania International Group Kft (an entity organized under the laws of Hungary, with head office at 22 Népfürdő utca, H-1138 Budapest) by taking the contractual steps specified above. If Feilo Sylvania International Group Kft. is required to provide you confirmation in accordance with Art. 10.5 of this Agreement, the Agreement is deemed to be signed upon the arrival of the confirmation. During the signing up procedure, you have the opportunity to correct incorrect data entry, and you can also update your information in the licensed software or by contacting Feilo Sylvania International Group Kft. (please, see contacts details above). In addition to that, Feilo Sylvania International Group Kft. also provides its Privacy Policy and other contents. In case of change, Feilo Sylvania International Group Kft. will announce by means of the licensed software sending a message without further notification. Upon announcement, the changed agreement and rules become a part to the Agreement automatically, without further notification to you for your consent. In case of objection to such relevant changes, stop use Feilo Sylvania International Group Kft.'s service; if you keep using it, it will be deemed as that you hold no objections against the changed rules and agree to abide by them.

With regard to the above, Feilo Sylvania International Group Kft. informs you that the Agreement is not regarded as a written contract, however, Feilo Sylvania International Group Kft. records and keeps track of your signing up and usage of the licensed software as specified in its Privacy Policy. The Agreement is always accessible through the licensed software. The language of the Agreement corresponds to your language settings (for example, if you set English language in the licensed software and the Agreement is accessible in English through the licensed software, the language of the Agreement is English), however, you can also check any other language version of the Agreement and change language settings later on through the licensed software.

It is also highlighted that there is no code of conduct at hand for the activity of Feilo Sylvania International Group Kft., however certain policies and other documents issued by Feilo Sylvania International Group Kft. may be relevant for certain persons, regarding which Feilo Sylvania International Group Kft. provides information on its websites, through its applications or licensed software and in its correspondence with the relevant persons.

  1. Definitions of Terms

1.1 Licensed software refers to software system licensed to Feilo Sylvania International Group Kft. as master licensee, downloaded and installed and applied in specified system mobile terminals. This also includes the SylSmart Standalone Application.

1.2 Services refer to services provided for you by Feilo Sylvania International Group Kft. and its suppliers. You can use such services on the mobile terminal with the licensed software.

  1. Service

2.1 Feilo Sylvania International Group Kft. offers you intelligent life equipment management services, based on which you can access the intelligent terminals on Feilo Sylvania International Group Kft. and its suppliers' smart platform through the Feilo Sylvania International Group Kft. Control, and realize interlinkage among intelligent equipment. Service contents include intelligent equipment management, scene interlinkage and analysis report, etc. Such functions may be optimized or modified according to changes of users' demands or judgment of service supplier, and service supply may be suspended due to regular and irregular maintenance.

III. Scope of Service

3.1 Feilo Sylvania International Group Kft. grants you the non-exclusive right to use the product based on this licensed software.

3.2 You are prohibited to license, sell, lease, transfer, issue the product or the licensed software in any form, or use them for other commercial purpose.

3.3 Due to limitations on software adaptation platform and terminals, you can only use the licensed software in the authorized system platform and terminal; if you install the licensed software on other terminal equipment, it may damage your hardware or software function.

3.4 You acknowledge that the licensed software can only be used for non-commercial purpose; application and running of the licensed software for commercial purposes is prohibited. If such commercial operation is necessary, prior written authorization and permission from Feilo Sylvania International Group Kft. shall be obtained.

3.5 Feilo Sylvania International Group Kft. and its suppliers may change, upgrade or transfer the licensed software or relevant functions from time to time, and may add new functions or services in the licensed software system. If no separate agreements are accompanied with the aforesaid new functions or services, you are entitled to the corresponding functions and services, which are also subject to the Agreement.

3.6 You shall be responsible for the accuracy, reliability, integrity and legality of input data and legality of the way in which you obtain the data, and shall back up data and information from time to time. You shall bear all risks for damage and loss of such information.

3.7 You shall properly keep your account number and password. In case of any safety loophole for your account (including but not limited to divulgence of user password), you shall notify Feilo Sylvania International Group Kft. in time, and Feilo Sylvania International Group Kft. will assist you in taking relevant measures. Otherwise, all behaviors related to your account shall be assumed by you and you will bear all responsibilities.

  1. A Third Party

4.1 You acknowledge that certain service of Feilo Sylvania International Group Kft. and its suppliers is based on software or services provided by a third party. Such service is set to facilitate your application and necessary legal authorization is obtained from the third party.

4.2 The product includes certain information and services of the third party. Feilo Sylvania International Group Kft. and its suppliers neither controls nor bears responsibility for information and services of the third party.

4.3 You acknowledge that Feilo Sylvania International Group Kft. and its suppliers cannot guarantee that the licensed software always uses or contains such services, or that other software provided by the same third party will be used in future. Likewise, it may use similar services supplied by another third party. Upon application, the aforesaid corresponding software or services are subject to this Agreement.

  1. Service Application Standard

5.1 You shall use the licensed software in a normal manner for non-commercial purposes. The following ways are in breach of the application standard:

1) Issue or share computer virus, worms, malicious codes, or software that deliberately damages or changes computer system or data;

2) Collect information or data of other users without authorization, for example, email address and the like;

3) Maliciously use the product in an automatic way, causing overload to the server, or interfere with or damage web server and network links in other forms.

4) Attempt to visit server data or communication data of the product without authorization;

5) Interfere with or damage the production application by other users.

5.2 You understand and agree that:

1) Feilo Sylvania International Group Kft. will determine whether or not you are involved in violation of standards above, and suspend or terminate your application license according to determination results or take other restrictions according to agreements.

2) Feilo Sylvania International Group Kft. will directly delete information in breach of laws, or infringing others' legal rights, or in breach of the Agreement issued by you when using the licensed software.

3) If a third party suffers from damage due to your breach of application standards, you shall independently bear legal responsibility in your name, and protect and indemnify Feilo Sylvania International Group Kft. from losses or additional expenses generated therefrom. Otherwise, Feilo Sylvania International Group Kft. has the right to claim compensation.

4) If Feilo Sylvania International Group Kft. and its suppliers suffer from any loss due to your breach of relevant laws or the Agreement, you shall compensate Feilo Sylvania International Group Kft. and its suppliers for losses and (or) expenses generated therefrom.

  1. Information Content Standard

6.1 You promise that you will not conduct any act in breach of laws or improper behaviors by using the service, such act and behavior include (but not limited to):

6.1.1 Uploading, transferring or sharing information containing one of the following contents:

1) Opposing the basic principles determined in the Constitution of Hungary and in European and international human rights conventions;

2) Endangering state safety, disclosing state secret, subverting state power and sabotaging state unity;

3) Damaging state honor and benefit;

4) Inciting national hatred and discrimination and sabotaging national unity;

5) Destroying religious policy of the state and advocating heresy and feudalistic superstition;

6) Spreading rumors, disturbing social order and destroying social stability;

7) Spreading content featuring or depicting obscenity, porn, gambling, violence , murder and terror or abetting a crime;

8) Insulting or slandering others and infringing on the legal rights and interests of others;

9) Containing contents of sham, defrauding, harm, threat, infringement to others' privacy, harassment, infringement, slander, coarseness, indecency, or morally repulsive contents;

10) Containing other contents restricted or forbidden by applicable laws, regulations, rules, provisions and other legal standards.

VII. Privacy Policy and Data

7.1 It is crucial for Feilo Sylvania International Group Kft. to protect your personal data. Feilo Sylvania International Group Kft. prepared Feilo Sylvania International Group Kft. Privacy Policy, in which information related to the collection, use, share, storage and protection, etc. of your personal data and to your data protection rights and remedies are disclosed. You are suggested to thoroughly read Feilo Sylvania International Group Kft. Privacy Policy.

VIII. Exception Clauses

8.1 Unless otherwise specified in laws and regulations, Feilo Sylvania International Group Kft. will do its best to ensure the security, validity, accuracy and reliability of the licensed software and technologies and information involved, but Feilo Sylvania International Group Kft. is unable to guarantee the same due to restriction by available technologies nowadays. 
8.2 You understand that
Feilo Sylvania International Group Kft. will not assume responsibility for direct or indirect losses caused by force majeure and default of a third party. 
8.3 You shall be responsible for personnel injury or incidental or indirectly injury caused by or related to one of the following accidents: 1) A third party uses the licensed software or changes your data without permission; 2) Expenses and losses produced by using the licensed software; 3) Your misunderstanding of the licensed software; 4) Other losses related to licensed software caused by reasons not attributable to
Feilo Sylvania International Group Kft.
8.4 Any other licensed software-derived software not developed and released by
Feilo Sylvania International Group Kft. or the development and release are not granted by Feilo Sylvania International Group Kft. is illegal software. Downloading, installing and using such software may cause unpredictable risks. Feilo Sylvania International Group Kft. shall be free from legal responsibilities and disputes generated therein and Feilo Sylvania International Group Kft. shall have the right to suspend or terminate application license and/or other all services. 
8.5 You have been informed that the usage of
Feilo Sylvania International Group Kft SylSmart Standalone and its supplier's smart platform involves Internet service, which may be affected by unstable factors in all links. Although Feilo Sylvania International Group Kft. has taken safeguard measures, the service may be suspended, terminated, delayed, suffered from application restriction or application failure due to inherent defects of Internet and e-communication as well as factors beyond reasonable control of any party to the Agreement (including but not limited to fire, flood, terrorist attack, pestilence, natural disasters, riot, terminal virus, hacker attack, network fault and terminal fault). You hereby agree to bear foregoing risks and agree that Feilo Sylvania International Group Kft. is free from any responsibility when normal running of services is influenced by the occurrence of foregoing risks.

  1. Agreement Termination and Breach of Agreement

9.1 You should understand that you shall use the licensed software according to authorization scope, respect intellectual property of software and contents contained in the software, and perform obligations according to the Agreement when using Feilo Sylvania International Group Kft.'s services. Feilo Sylvania International Group Kft. will terminate the application license if you are in material breach of the Agreement.

9.2 Your application of the software relies on supporting services supplied by Feilo Sylvania International Group Kft.'s related companies. Breach of terms, agreements, rules, annunciation and other relevant regulations of Feilo Sylvania International Group Kft. and its related companies may cause failure in normal usage of licensed software, in which case, Feilo Sylvania International Group Kft. shall be entitled to terminate the application license, or take measures to restrain your application license or other rights and interests controlled by Feilo Sylvania International Group Kft. as agreed in the Agreement, including suspension or termination of your application license.

9.3 In case of your breach of the Agreement or other agreements signed with Feilo Sylvania International Group Kft., Feilo Sylvania International Group Kft. and its suppliers shall have the right to notify the related companies, requiring them to take restrictive measures to your rights and interests, including requiring related companies to suspend or terminate supplying part or whole services for you, and legally announce your breach of agreement on websites run or actually controlled by them.

9.4 The licensed software is downloaded from the downloading platform and you shall abide by stipulations of the download platform, system platform and terminal manufacture on application ways and restrictions of the licensed software. If the above mentioned third party confirms that you are in breach of the agreement and Feilo Sylvania International Group Kft. and its supplier's treatment is required, Feilo Sylvania International Group Kft. may terminate your application license at the third party's request.

9.5 When the application license terminates, you shall stop using the licensed software and destroy all copies.

9.6 You must bear all compensation responsibilities if Feilo Sylvania International Group Kft. and other users suffer from losses caused by your breach of terms in the Agreement.

  1. Governing Laws and Severability

10.1 Effectiveness, explanation, change, execution and dispute settlement of the Agreement are subject to laws of Hungary. If no relevant laws and regulations are available, reference to general international business practices and (or) industrial practices shall be made.

10.2 Dispute arising from or in connection with the Agreement may be settled by you and Feilo Sylvania International Group Kft. through friendly negotiation or submitted to the courts of Hungary.

10.3 When any term of the Agreement is judged to be invalid by the Court, it will not influence the effectiveness of other terms or any part thereof.

10.4 It is highlighted that – unless otherwise provided by the Agreement, the licensed software or Feilo Sylvania International Group Kft. –, the licensed software is provided as a free software. In cases, where consumers (natural persons acting for purposes other than self-employment and economic activity) use the licensed software (especially in cases of using the licensed software as a consumer with another smart product), they are provided information required by the relevant consumer protection laws (especially in printed form, packed jointly with a smart product or through a link referring to a Feilo Sylvania website).

10.5. In case of consumers, it is highlighted that Feilo Sylvania International Group Kft. will send you a confirmation email of your signing up to the licensed software (to the e-mail address provided by you during the signing up) immediately, but no later than 48 hours. If the above confirmation of Feilo Sylvania International Group Kft. does not arrive (ie becomes available within your mailing system) within 48 hours of your signing up, you will be relieved of your contractual obligations.

V1.1.0

Feilo Sylvania Privacy Policy - SylSmart Standalone


Effective Date: 19/05/2022.

Feilo Sylvania International Group Kft. and subsidiaries (“we”, “us”, “our”, “FSIG”) are committed to protecting your privacy. This Privacy Policy (“Policy”) describes our practices in connection with information privacy on Personal Data we process through your individual use of our application “SylSmart Standalone Application” or of any other Sylvania SylSmart product and solutions sold worldwide by FSIG and its affiliates.

Feilo Sylvania International Group Kft is a Feilo Sylvania company, based in Hungary (Duna Tower, Népfürdő utca 22, H.1138 Budapest, Hungary, registration number 01 09 304993).

Before you use our Products, please carefully read through this Policy and understand our purposes and practices of collection, processing of your Personal Data, including how we use, store, share and transfer Personal Data. In the Policy you will also find ways to execute your rights of access, update, delete or protect your Personal Data.

When you accept this Policy when you register with your Personal Data, or if you start to use our Products and does not expressly object to the contents of this Policy, we will consider that you fully understand and agree with this Policy. If you have any questions regarding this Policy, please do not hesitate to contact us via compliancemanager@sylvania-lighting.com.

We inform you that the Products are powered by Casambi software services The SylSmart Standalone Mobile application is powered by Casambi Technologies Oy (Bertel Jungin Aukio 1 E, 02600 Espoo, Finland, email: info@casambi.com, web: casambi.com). When you register with your Personal Data, you also accept the Casambi Privacy Policy available at https://casambi.com/privacy-policy/. For any data processing serving the analytic or marketing purposes of Casambi, the mentioned Casambi Privacy Policy will apply, in which activities Casambi shall qualify as data controller.

Definition

Personal Data means information generated, collected, recorded and/or stored, electronically or otherwise, that can be used to identify an individual or reflect the activity of an individual, either from that information alone, or from that information and other information we have access to about that individual.

Smart Devices refers to those computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit data that connect wirelessly to a network, including smart home appliances.

Apps refers to those mobile applications sold by FSIG and its affiliates that provide end users remote control to Smart Devices and with the ability to connect to the supplier IoT or Android Platform. For SylSmart Standalone, the application is powered by Casambi Technologies Oy.

 

What Personal Data Do We Collect?

In order to provide our services to you, we will ask you to provide necessary Personal Data that is required to provide those services. If you do not provide your Personal Data, we may not be able to provide you with our products or services.

  1. Information You Voluntarily Provide Us
    • Account or Profile Data: When you register an account with us, we may collect your name and contact details, such as your email address, phone number, username, photos if the User opts to upload such, and login credentials. For certain customers we collect business representative such as organizational title, phone number, email address. During your interaction with our products, we may further collect your nickname, profile picture, country code, language preference or time zone information into your account.

1.2 Feedback: When using feedback and suggestion features in our Products, we will collect your email address, mobile phone number and your feedback content and ratings to address your problems and solve device failures on a timely basis, or to self-evaluate our performance.

  1. Information We Collect Automatically

2.1 Device Information: When you interact with our Product, we automatically collect device information, such as the MAC address of your devices, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information.

2.2 Usage Data: During your interaction with our Sites and Services, we automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our Sites and Services.

2.3 Log Information: When you use our app, the system and exception log may be uploaded.

Please note that one cannot identify a specific individual by using Device Information or Log Information alone. However, if these types of non-personal information, combined with other information, may be used to identify a specific individual, such non-personal information will be treated as Personal Data. Unless we have obtained your consent or unless otherwise provided by data protection laws and regulations, we will anonymize and desensitize such non-personal information.

2.3.1 Location Information: When you enable location-based functions through permission settings on your mobile device, we will collect and process your location information to enable certain functions, such as pairing with your Smart Devices. Also, we may collect information about your real-time precise or non-precise geo-location when you use SylSmart Standalone Application

Based on your consent, when you enable the geo-fence feature on the Products, your location information will be generated and shared with Google Map or Apple Map services. Please note that Google and Apple have corresponding data protection measures, which you may refer to Google Data Protection Terms for more details: https://privacy.google.com/businesses/gdprservices, while Apple’s terms are available at https://www.apple.com/legal/privacy/data/en/apple-maps/. You may reject such use of your location information by managing the permission settings in the Products, upon which we will cease to collect and use your location information.

  1. Smart Devices Related Information:

3.1 Basic Information of Smart Devices: When you connect your Smart Devices with our Products or Services, we may collect basic information about your Smart Devices such as device name, device ID, online status, activation time, firmware version, and upgrade information.

3.2 Information Reported by Smart Devices: Depending on the different Smart Devices you elect to connect with our SylSmart Standalone Application, we may collect different information reported by your Smart Devices. For example, product code, product ID, status, access type, local key, software version, protocol version.

  1. Any Other Analytic Information Collected by the Application (Casambi) according to the Casambi Privacy Policy https://casambi.com/privacy-policy/.

Purposes and Legal Basis for Processing Personal Data

The purpose for which we may process information about you are as follows:

  1. Provide You Services: We process your account and profile data, device information, usage data, location information, and Smart Device related information to provide you with our Products and Services that you have requested or purchased. The legal basis for this processing is to perform our contract with you according to our Terms of Use.,
  2. Non-marketing Communication: We process your Personal Data to send you important information regarding the Services, changes to our terms, conditions, and policies and/or other administrative information. Because this information may be important, you may not opt-out of receiving such communications. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
  3. Legal Compliance: We may process your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

If there is any change in the purposes for processing your personal data, we will inform such change to you via email and/or a prominent notice on our website of such changes of purposes, and choices you may have regarding your Personal Data.

Who Do We Share Personal Data With?

At FSIG we only share Personal Data in ways that we tell you about. We may share your Personal Data with the following recipients:

  1. To our third-party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.
  2. To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your Personal Data, and choices you may have regarding your Personal Data.
  3. As we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
  4. To subsidiaries or affiliates within our corporate family, to carry out regular business activities.
  5. Where services are provided on a Microsoft platform (Azure Map), Microsoft Corporation shall be deemed as our data processor. In this case the policies and the connected general terms of the Microsoft Online Services will also be applicable.

International Transfer of Information Collected

To facilitate our operation, we may transfer, store and process your Personal Data in jurisdictions other than where you live. Laws in these countries may differ from the laws applicable to your country of residence. If your data is transferred outside the European Economic Area, adequate protections are put in place to ensure the protection of your Personal Data.

If you would like further detail on the safeguards we have in place, you can contact us directly as described in this Privacy Policy.

Your Rights Relating to Your Personal Data

We respect your rights and control over your Personal Data. You may exercise any of the following rights via emailing us at compliancemanager@sylvania-lighting.com, or via the route of Feedback embedded in the App: More > App Settings > Send feedback.

You do not have to pay a fee and we will respond you within 30 days. If you decide to email us, in your request, please make clear what information you would like to have changed, whether you would like to have your Personal Data deleted from our database or otherwise let us know what limitations you would like to put on our use of your Personal Data. Please note that we may ask you to verify your identity before taking further action on your request, for security purposes.

You may:

  1. Request access to the Personal Data that we process about you.
  2. Request that we correct inaccurate or incomplete Personal Data about you.
  3. Request deletion of Personal Data about you.
  4. Request restrictions, temporarily or permanently, on our processing of some or all Personal Data about you.
  5. Request transfer of Personal Data to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and
  6. Opt-out or object to our use of Personal Data about you where our use is based on your consent or our legitimate interests.

Withdrawal of consent: We will exercise your privacy right to withdraw consent through the following approaches:

  • For privacy permissions acquired through device system settings, your consent can be withdrawn by changing device permissions, including location, camera, photo album (picture library/video library), microphone, Bluetooth settings, notifications and other related functions.
  • Unbind the Smart Device through the app, and the information related to the Smart Device will not be collected.
  • You can delete your account via: Me>Settings>Account>Account and Security>Delete Account .

When you withdraw your consent or authorization, we may not be able to continue to provide you with the products or services correspondingly. However, your withdrawal of your consent or authorization will not affect the processing of personal information based on your consent before the withdrawal.

If you feel that your personal data rights have been breached, you can contact and lodge a complaint with the local data protection authority, in the country of your habitual residence, place of work or place of the alleged infringement.

Security

We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your Personal Data. We provide various security strategies to effectively ensure data security of user and device. As for device access proprietary algorithms are employed to ensure data isolation, access authentication, applying for authorization. As for data communication, communication using security algorithms and transmission encryption protocols and commercial level information encryption transmission based on dynamic keys are supported. As for data processing, strict data filtering and validation and complete data audit are applied. As for data storage, all confidential information of users will be safely encrypted for storage. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you could immediately notify us of the problem by emailing compliancemanager@sylvania-lighting.com

Do we do any monitoring involving processing of your personal information?

In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.

We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.

Data Retention

We process your Personal Data for the minimum period necessary for the purposes set out in this Privacy Policy unless there is a specific legal requirement for us to keep the data for a longer retention period. We determine the appropriate retention period based on the amount, nature, and sensitivity of your Personal Data, and after the retention period ends, we will destruct your Personal Data. When we are unable to do so for technical reasons, we will ensure that appropriate measures are put in place to prevent any further such use of your Personal Data.

Children’s Privacy

Protecting the privacy of young children is especially important to us. The Services are not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide any Personal Data to us. We do not knowingly collect Personal Data from anyone under the age of eighteen (18) unless we first obtain permission from that child’s parent or legal guardian. If we become aware that we have collected Personal Data from anyone under the age of eighteen (18) without permission from that child’s parent or legal guardian, we will take steps to remove that information.

Cookie Policy

The Feilo Sylvania Group uses Cookies. To learn more and for a detailed cookie notice, we refer to our Cookie Policy.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (send to the e-mail address specified in your account) or by means of a notice in the mobile applications prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Jurisdiction:

To the extent the local applicable data privacy and other laws allow, this Policy shall be governed by Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons about the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“General Data Protection Regulation” or “GDPR”) and particularly the laws of Hungary. We undertake to follow the prescriptions of all applicable laws in case the latter laws prevail over the GDPR.

Contact Us

If you have any questions about our practices or this Privacy Policy, please contact us as follows:

Feilo Sylvania International Group Kft.

Postal Mailing Address: Duna Tower, Népfürdő u 22., 1138 Budapest, Hungary

Email: compliancemanager@sylvania-lighting.com

V1.0

Feilo Sylvania Privacy Policy - SylSmart Standalone


Effective Date: 19/05/2022.

Feilo Sylvania International Group Kft. and subsidiaries (“we”, “us”, “our”, “FSIG”) are committed to protecting your privacy. This Privacy Policy (“Policy”) describes our practices in connection with information privacy on Personal Data we process through your individual use of our application “SylSmart Standalone Application” or of any other Sylvania SylSmart product and solutions sold worldwide by FSIG and its affiliates.

Feilo Sylvania International Group Kft is a Feilo Sylvania company, based in Hungary (Duna Tower, Népfürdő utca 22, H.1138 Budapest, Hungary, registration number 01 09 304993).

Before you use our Products, please carefully read through this Policy and understand our purposes and practices of collection, processing of your Personal Data, including how we use, store, share and transfer Personal Data. In the Policy you will also find ways to execute your rights of access, update, delete or protect your Personal Data.

When you accept this Policy when you register with your Personal Data, or if you start to use our Products and does not expressly object to the contents of this Policy, we will consider that you fully understand and agree with this Policy. If you have any questions regarding this Policy, please do not hesitate to contact us via compliancemanager@sylvania-lighting.com.

We inform you that the Products are powered by Casambi software services The SylSmart Standalone Mobile application is powered by Casambi Technologies Oy (Bertel Jungin Aukio 1 E, 02600 Espoo, Finland, email: info@casambi.com, web: casambi.com). When you register with your Personal Data, you also accept the Casambi Privacy Policy available at https://casambi.com/privacy-policy/. For any data processing serving the analytic or marketing purposes of Casambi, the mentioned Casambi Privacy Policy will apply, in which activities Casambi shall qualify as data controller.

Definition

Personal Data means information generated, collected, recorded and/or stored, electronically or otherwise, that can be used to identify an individual or reflect the activity of an individual, either from that information alone, or from that information and other information we have access to about that individual.

Smart Devices refers to those computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit data that connect wirelessly to a network, including smart home appliances.

Apps refers to those mobile applications sold by FSIG and its affiliates that provide end users remote control to Smart Devices and with the ability to connect to the supplier IoT or Android Platform. For SylSmart Standalone, the application is powered by Casambi Technologies Oy.

 

What Personal Data Do We Collect?

In order to provide our services to you, we will ask you to provide necessary Personal Data that is required to provide those services. If you do not provide your Personal Data, we may not be able to provide you with our products or services.

  1. Information You Voluntarily Provide Us
    • Account or Profile Data: When you register an account with us, we may collect your name and contact details, such as your email address, phone number, username, photos if the User opts to upload such, and login credentials. For certain customers we collect business representative such as organizational title, phone number, email address. During your interaction with our products, we may further collect your nickname, profile picture, country code, language preference or time zone information into your account.

1.2 Feedback: When using feedback and suggestion features in our Products, we will collect your email address, mobile phone number and your feedback content and ratings to address your problems and solve device failures on a timely basis, or to self-evaluate our performance.

  1. Information We Collect Automatically

2.1 Device Information: When you interact with our Product, we automatically collect device information, such as the MAC address of your devices, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information.

2.2 Usage Data: During your interaction with our Sites and Services, we automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our Sites and Services.

2.3 Log Information: When you use our app, the system and exception log may be uploaded.

Please note that one cannot identify a specific individual by using Device Information or Log Information alone. However, if these types of non-personal information, combined with other information, may be used to identify a specific individual, such non-personal information will be treated as Personal Data. Unless we have obtained your consent or unless otherwise provided by data protection laws and regulations, we will anonymize and desensitize such non-personal information.

2.3.1 Location Information: When you enable location-based functions through permission settings on your mobile device, we will collect and process your location information to enable certain functions, such as pairing with your Smart Devices. Also, we may collect information about your real-time precise or non-precise geo-location when you use SylSmart Standalone Application

Based on your consent, when you enable the geo-fence feature on the Products, your location information will be generated and shared with Google Map or Apple Map services. Please note that Google and Apple have corresponding data protection measures, which you may refer to Google Data Protection Terms for more details: https://privacy.google.com/businesses/gdprservices, while Apple’s terms are available at https://www.apple.com/legal/privacy/data/en/apple-maps/. You may reject such use of your location information by managing the permission settings in the Products, upon which we will cease to collect and use your location information.

  1. Smart Devices Related Information:

3.1 Basic Information of Smart Devices: When you connect your Smart Devices with our Products or Services, we may collect basic information about your Smart Devices such as device name, device ID, online status, activation time, firmware version, and upgrade information.

3.2 Information Reported by Smart Devices: Depending on the different Smart Devices you elect to connect with our SylSmart Standalone Application, we may collect different information reported by your Smart Devices. For example, product code, product ID, status, access type, local key, software version, protocol version.

  1. Any Other Analytic Information Collected by the Application (Casambi) according to the Casambi Privacy Policy https://casambi.com/privacy-policy/.

Purposes and Legal Basis for Processing Personal Data

The purpose for which we may process information about you are as follows:

  1. Provide You Services: We process your account and profile data, device information, usage data, location information, and Smart Device related information to provide you with our Products and Services that you have requested or purchased. The legal basis for this processing is to perform our contract with you according to our Terms of Use.,
  2. Non-marketing Communication: We process your Personal Data to send you important information regarding the Services, changes to our terms, conditions, and policies and/or other administrative information. Because this information may be important, you may not opt-out of receiving such communications. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
  3. Legal Compliance: We may process your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

If there is any change in the purposes for processing your personal data, we will inform such change to you via email and/or a prominent notice on our website of such changes of purposes, and choices you may have regarding your Personal Data.

Who Do We Share Personal Data With?

At FSIG we only share Personal Data in ways that we tell you about. We may share your Personal Data with the following recipients:

  1. To our third-party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.
  2. To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your Personal Data, and choices you may have regarding your Personal Data.
  3. As we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
  4. To subsidiaries or affiliates within our corporate family, to carry out regular business activities.
  5. Where services are provided on a Microsoft platform (Azure Map), Microsoft Corporation shall be deemed as our data processor. In this case the policies and the connected general terms of the Microsoft Online Services will also be applicable.

International Transfer of Information Collected

To facilitate our operation, we may transfer, store and process your Personal Data in jurisdictions other than where you live. Laws in these countries may differ from the laws applicable to your country of residence. If your data is transferred outside the European Economic Area, adequate protections are put in place to ensure the protection of your Personal Data.

If you would like further detail on the safeguards we have in place, you can contact us directly as described in this Privacy Policy.

Your Rights Relating to Your Personal Data

We respect your rights and control over your Personal Data. You may exercise any of the following rights via emailing us at compliancemanager@sylvania-lighting.com, or via the route of Feedback embedded in the App: More > App Settings > Send feedback.

You do not have to pay a fee and we will respond you within 30 days. If you decide to email us, in your request, please make clear what information you would like to have changed, whether you would like to have your Personal Data deleted from our database or otherwise let us know what limitations you would like to put on our use of your Personal Data. Please note that we may ask you to verify your identity before taking further action on your request, for security purposes.

You may:

  1. Request access to the Personal Data that we process about you.
  2. Request that we correct inaccurate or incomplete Personal Data about you.
  3. Request deletion of Personal Data about you.
  4. Request restrictions, temporarily or permanently, on our processing of some or all Personal Data about you.
  5. Request transfer of Personal Data to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and
  6. Opt-out or object to our use of Personal Data about you where our use is based on your consent or our legitimate interests.

Withdrawal of consent: We will exercise your privacy right to withdraw consent through the following approaches:

  • For privacy permissions acquired through device system settings, your consent can be withdrawn by changing device permissions, including location, camera, photo album (picture library/video library), microphone, Bluetooth settings, notifications and other related functions.
  • Unbind the Smart Device through the app, and the information related to the Smart Device will not be collected.
  • You can delete your account via: Me>Settings>Account>Account and Security>Delete Account .

When you withdraw your consent or authorization, we may not be able to continue to provide you with the products or services correspondingly. However, your withdrawal of your consent or authorization will not affect the processing of personal information based on your consent before the withdrawal.

If you feel that your personal data rights have been breached, you can contact and lodge a complaint with the local data protection authority, in the country of your habitual residence, place of work or place of the alleged infringement.

Security

We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your Personal Data. We provide various security strategies to effectively ensure data security of user and device. As for device access proprietary algorithms are employed to ensure data isolation, access authentication, applying for authorization. As for data communication, communication using security algorithms and transmission encryption protocols and commercial level information encryption transmission based on dynamic keys are supported. As for data processing, strict data filtering and validation and complete data audit are applied. As for data storage, all confidential information of users will be safely encrypted for storage. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you could immediately notify us of the problem by emailing compliancemanager@sylvania-lighting.com

Do we do any monitoring involving processing of your personal information?

In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.

We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.

Data Retention

We process your Personal Data for the minimum period necessary for the purposes set out in this Privacy Policy unless there is a specific legal requirement for us to keep the data for a longer retention period. We determine the appropriate retention period based on the amount, nature, and sensitivity of your Personal Data, and after the retention period ends, we will destruct your Personal Data. When we are unable to do so for technical reasons, we will ensure that appropriate measures are put in place to prevent any further such use of your Personal Data.

Children’s Privacy

Protecting the privacy of young children is especially important to us. The Services are not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide any Personal Data to us. We do not knowingly collect Personal Data from anyone under the age of eighteen (18) unless we first obtain permission from that child’s parent or legal guardian. If we become aware that we have collected Personal Data from anyone under the age of eighteen (18) without permission from that child’s parent or legal guardian, we will take steps to remove that information.

Cookie Policy

The Feilo Sylvania Group uses Cookies. To learn more and for a detailed cookie notice, we refer to our Cookie Policy.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (send to the e-mail address specified in your account) or by means of a notice in the mobile applications prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Jurisdiction:

To the extent the local applicable data privacy and other laws allow, this Policy shall be governed by Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons about the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“General Data Protection Regulation” or “GDPR”) and particularly the laws of Hungary. We undertake to follow the prescriptions of all applicable laws in case the latter laws prevail over the GDPR.

Contact Us

If you have any questions about our practices or this Privacy Policy, please contact us as follows:

Feilo Sylvania International Group Kft.

Postal Mailing Address: Duna Tower, Népfürdő u 22., 1138 Budapest, Hungary

Email: compliancemanager@sylvania-lighting.com

V1.0

Feilo Sylvania Datenschutzrichtlinie - SylSmart Standalone


Datum des Inkrafttretens: 22/05/2022.

Feilo Sylvania International Group Kft. und Tochtergesellschaften („wir“, „uns“, „unser“, „FSIG“) verpflichten sich, Ihre Privatsphäre zu schützen. Diese Datenschutzrichtlinie („Richtlinie“) beschreibt unsere Praktiken im Zusammenhang mit dem Datenschutz für personenbezogene Daten, die wir durch Ihre individuelle Nutzung unserer Anwendung „SylSmart Standalone Application“ oder anderer Sylvania-SylSmart-Produkte und -Lösungen verarbeiten, die von FSIG und ihren verbundenen Unternehmen weltweit verkauft werden.

Feilo Sylvania International Group Kft. ist eine Feilo Sylvania Gesellschaft mit Sitz in Ungarn (Duna Tower Building “C” 5. Stock, Népfürdő utca 22, H-1138 Budapest, Ungarn, Handelsregisternummer: 01 09 304993).

Bevor Sie unsere Produkte nutzen, lesen Sie bitte diese Richtlinie sorgfältig durch und machen Sie sich mit unseren Zwecken und Praktiken der Erhebung und Verarbeitung Ihrer personenbezogenen Daten, einschließlich wie wir personenbezogene Daten verwenden, speichern, weitergeben und übertragen. In der Richtlinie finden Sie auch die Möglichkeiten, Ihre Rechte auf Zugang, Aktualisierung, Löschung oder Schutz Ihrer personenbezogenen Daten auszuüben.

Wenn Sie sich mit Ihren personenbezogenen Daten registrieren und diese Richtlinie akzeptieren, oder wenn Sie unsere Produkte zu nutzen beginnen, und Sie dem Inhalt dieser Richtlinie nicht ausdrücklich widersprechen, nehmen wir an, dass Sie diese Richtlinie vollständig verstehen und dieser Richtlinie zustimmen. Wenn Sie irgendwelche Fragen zu dieser Richtlinie haben, kontaktieren Sie bitte uns unter compliancemanager@sylvania-lighting.com.

Wir informieren Sie, dass die Produkte von Casambi Software Services betrieben werden. Die SylSmart Standalone Mobile Anwendung wird von Casambi Technologies Oy (Bertel Jungin Aukio 1 E, 02600 Espoo, Finnland, E-Mail: info@casambi.com, Web: casambi.com) betrieben. Wenn Sie sich mit Ihren personenbezogenen Daten registrieren, akzeptieren Sie auch die Datenschutzrichtlinie von Casambi, die unter https://casambi.com/privacy-policy/ verfügbar sind. Für die Datenverarbeitung zu Analyse- oder Marketingzwecken von Casambi gilt die genannte Datenschutzrichtlinie von Casambi, wobei Casambi als Verantwortlicher anzusehen ist.

Begriffsbestimmungen

Personenbezogene Daten sind Informationen, die elektronisch oder anderweitig generiert, erhoben, erfasst und/oder gespeichert werden und die dazu verwendet werden können, eine Person zu identifizieren oder die Aktivität einer Person widerzuspiegeln, entweder allein aus diesen Informationen oder aus diesen und anderen Informationen, auf die wir in Verbindung mit der betroffenen Person Zugriff haben.

Smart-Geräte sind die von Hardwareherstellern hergestellten oder erzeugten Computergeräte mit Mensch-Maschine-Schnittstelle und mit der Fähigkeit, Daten zu übertragen, die sich drahtlos mit einem Netzwerk verbinden, einschließlich intelligenter Haushaltsgeräte.

Apps beziehen sich auf die von der FSIG und ihren verbundenen Unternehmen verkauften mobilen Anwendungen, die den Endnutzern die Fernsteuerung von Smart-Geräten ermöglichen und die Möglichkeit bieten, sich mit der IoT- oder Android-Plattform des Dienstleisters zu verbinden. Im Falle von SylSmart Standalone wird die Anwendung von Casambi Technologies Oy betrieben.

Welche personenbezogenen Daten erheben wir?

Um Ihnen unsere Dienstleistungen zur Verfügung zu stellen, bitten wir Sie Ihre erforderlichen personenbezogenen Daten anzugeben, die für die Erbringung dieser Dienstleistungen erforderlich sind. Wenn Sie Ihre personenbezogenen Daten nicht angeben, können wir Ihnen unsere Produkte oder Dienstleistungen nicht zur Verfügung stellen.

  1. Informationen, die Sie uns freiwillig zur Verfügung stellen
    • Konto oder Profildaten: Wenn Sie ein Konto bei uns anlegen, können wir Ihren Namen und Ihre Kontaktdaten, wie Ihre E-Mail-Adresse, Ihre Telefonnummer, Ihren Benutzernamen, Ihre Anmeldedaten und Ihre Fotos erheben, wenn Sie sich entscheiden, diese hochzuladen. Für bestimmte Kunden sammeln wir Geschäftsdaten wie Organisationstitel, Telefonnummer, E-Mail-Adresse. Während Sie mit unseren Produkten interagieren, können wir darüber hinaus Ihren Spitznamen, Ihr Profilbild, Ihre Länderkennzahl, Ihre Sprachpräferenz oder Zeitzoneninformationen in Ihrem Konto erheben.

1.2 Rückmeldung: Wenn Sie Feedback- und Vorschlagsfunktionen in unseren Produkten verwenden, erheben wir Ihre E-Mail-Adresse, Handynummer und Ihre Rückmeldungsinhalte und -bewertungen, um Ihre Probleme anzugehen und Geräteausfälle zeitnah zu beheben oder um unsere Leistung selbst zu bewerten.

  1. Automatisch erhobene Informationen

2.1 Geräteinformation: Wenn Sie mit unserem Produkt interagieren, erheben wir automatisch die Geräteinformationen, wie die MAC-Adresse Ihrer Geräte, die IP-Adresse, Informationen zur drahtlosen Verbindung, Typ und Version des Betriebssystems, die Versionsnummer der Anwendung, Push-Benachrichtigungs-ID, Protokolldateien und mobile Netzwerkinformationen.

2.2. Nutzungsdaten: Während Ihrer Interaktion mit unseren Websites und Dienstleistungen erheben wir automatisch Nutzungsdaten in Bezug auf Besuche, Klicks, Downloads, gesendete/empfangene Nachrichten und andere Nutzung unserer Websites und Dienstleistungen.

2.3 Protokoll-Informationen: Wenn Sie unsere Anwendung verwenden, kann möglicherweise das System- und das Ausnahmeprotokoll hochgeladen werden.

Bitte beachten Sie, dass eine bestimmte Person nicht allein durch die Verwendung von Geräteinformationen oder Protokollinformationen identifiziert werden kann. Wenn diese Typen von nicht-personenbezogenen Daten in Kombination mit anderen Informationen zur Identifizierung einer bestimmten Person verwendet werden können, werden diese nicht-personenbezogenen Daten als personenbezogene Daten behandelt. Sofern wir nicht Ihre Einwilligung erhalten haben oder die Datenschutzgesetze und -vorschriften nichts anderes vorsehen, anonymisieren und desensibilisieren wir solche nicht-personenbezogenen Daten.

2.3.1. Standortinformationen: Wenn Sie standortbasierte Funktionen über die Berechtigungseinstellungen auf Ihrem Mobilgerät aktivieren, erheben und verarbeiten wir Ihre Standortinformationen, um bestimmte Funktionen freizuschalten, wie zum Beispiel die Paarung mit Ihren Smart-Geräten. Außerdem können wir Informationen über Ihren genauen oder ungenauen geografischen Echtzeit-Standort erheben, wenn Sie die SylSmart Standalone-Anwendung verwenden.

Basierend auf Ihrer Einwilligung, wenn Sie die Geo-Fence-Funktion auf den Produkten aktivieren, werden Ihre Standortinformationen generiert und mit Google Maps oder Apple Maps Dienstleistungen geteilt. Bitte beachten Sie, dass Google und Apple entsprechende Datenschutzmaßnahmen haben, die Sie in den Google-Datenschutzbestimmungen nachlesen können: https://privacy.google.com/businesses/gdprservices, die Datenschutzbestimmungen von Apple sind zugänglich auf der Website: https://www.apple.com/legal/privacy/data/en/apple-maps/. Sie können eine solche Verwendung Ihrer Standortdaten ablehnen, indem Sie die Berechtigungseinstellungen in den Produkten verwalten, woraufhin wir die Erhebung und Verwendung Ihrer Standortinformationen einstellen.

  1. Informationen zu den Smart-Geräten:

3.1. Grundlegende Informationen über Smart-Geräte: Wenn Sie Ihre Smart-Geräte mit unseren Produkten oder Dienstleistungen verbinden, können wir grundlegende Informationen über Ihre Smart-Geräte wie Gerätename, Geräte-ID, Online-Status, Aktivierungszeit, Firmware-Version und Upgrade-Informationen erheben.

3.2 Von Smart-Geräten gemeldete Informationen: Je nach den verschiedenen Smart-Geräten, die Sie mit unserer SylSmart Standalone-Anwendung verbinden, können wir verschiedene Informationen erheben, die uns von Ihren Smart-Geräten gemeldet werden. Zum Beispiel Produktcode, Produkt-ID, Status, Zugriffstyp, lokaler Schlüssel, Softwareversion, Protokollversion.

  1. Alle anderen analytischen Informationen werden von der Anwendung (Casambi) gemäß der Datenschutzrichtlinie von Casambi erhoben https://casambi.com/privacy-policy/.

Die Zwecke und Rechtsgrundlage für die Verarbeitung personenbezogener Daten

Zwecke, zu der wir Daten über Sie verarbeiten können, sind wie folgt:

  1. Bieten Sie Dienstleistungen an: Wir verarbeiten Ihre Konto- und Profildaten, Geräteinformationen, Nutzungsdaten, Standortinformationen und Smartgerät-Informationen, um Ihnen die von Ihnen angeforderten oder gekauften Produkte und Dienstleistungen zur Verfügung zu stellen. Die Rechtsgrundlage für diese Verarbeitung ist die Erfüllung unseres Vertrags, den wir mit Ihnen gemäß unseren Nutzungsbedingungen abgeschlossen haben.
  2. Nicht-Marketingkommunikation: Wir verarbeiten Ihre personenbezogenen Daten, um Ihnen wichtige Informationen über die Dienstleistungen, Änderungen unserer Bestimmungen, Bedingungen und Richtlinien und/oder andere administrative Informationen zukommen zu lassen. Da diese Informationen wichtig sein können, können Sie sich nicht gegen den Erhalt solcher Mitteilungen entscheiden. Die Rechtsgrundlage für diese Verarbeitung ist die Erfüllung unseres Vertrags, den wir mit Ihnen gemäß unseren Nutzungsbedingungen abgeschlossen haben.
  3. Einhaltung der Rechtsvorschriften: Wir können Ihre personenbezogenen Daten verarbeiten, wenn wir die Verarbeitung für notwendig oder angemessen um: (a) geltende Gesetze und Vorschriften einzuhalten; (b) rechtlichen Verfahren nachzukommen; (c) auf Anfragen von öffentlichen Behörden und Regierungsbehörden zu antworten; (d) unsere Allgemeinen Geschäftsbedingungen durchzusetzen; (e) unseren Betrieb, unser Geschäft und unsere Systeme zu schützen; (f) unsere Rechte, Privatsphäre, Sicherheit oder unser Eigentum und/oder diese anderer Benutzer, einschließlich Ihnen, zu schützen; und um (g) es uns zu ermöglichen, verfügbare Rechtsbehelfe zu verfolgen oder die Schäden, die wir erleiden können, zu begrenzen.

Sollte sich der Zweck der Verarbeitung Ihrer personenbezogenen Daten ändern, werden wir Sie über diese Änderungen der Zwecke per E-Mail und/oder durch eine prominente Mitteilung auf unserer Website und über die Wahlmöglichkeiten bezüglich Ihrer personenbezogenen Daten informieren.

Mit wem teilen wir personenbezogene Daten?

Bei FSIG geben wir personenbezogene Daten nur auf die Art und Weise weiter, über die wir Sie informieren. Wir können Ihre personenbezogenen Daten mit den folgenden Empfängern teilen:

  1. An unsere Drittdienstleister, die bestimmte geschäftsbezogene Funktionen für uns ausführen, wie zum Beispiel Website-Hosting, Datenanalyse, Zahlungs- und Kreditkartenabwicklung, Bereitstellung der Infrastruktur, IT-Dienstleistungen, Kundendienst, E-Mail-Zustelldienste und andere ähnliche Dienste, damit sie uns Dienstleistungen erbringen können.
  2. An ein verbundenes Unternehmen oder eine andere Drittpartei im Falle einer Umstrukturierung, Fusion, Verkauf, Gemeinschaftsunternehmen, Abtretung, Übertragung oder sonstigen Veräußerung aller oder eines Teils unseres Geschäfts, unserer Vermögenswerte oder unserer Aktien (einschließlich jedoch nicht beschränkt in Verbindung mit Konkurs oder ähnlichem Verfahren). In einem solchen Fall werden Sie per E-Mail und/oder durch eine prominenten Mitteilung auf unserer Website über jede Änderung der Eigentumsverhältnisse, unvereinbare neue Verwendungen Ihrer personenbezogenen Daten und Ihre Wahlmöglichkeiten in Bezug auf Ihre personenbezogenen Daten informiert.
  3. Wir halten es für notwendig oder angemessen: (a) geltende Gesetze und Vorschriften einzuhalten; (b) rechtliche Verfahren nachzukommen; (c) auf Anfragen der öffentlichen Behörden und Regierungsbehörden zu antworten, einschließlich öffentlicher Behörden und Regierungsbehörden außerhalb Ihres Wohnsitzlandes; (d) unsere Allgemeinen Geschäftsbedingungen durchzusetzen; (e) unseren Betrieb, unser Geschäft und unsere Systeme zu schützen; (f) unsere Rechte, Privatsphäre, Sicherheit oder unser Eigentum und/oder diese anderer Benutzer, einschließlich Ihnen, zu schützen; und (g) es uns zu ermöglichen, verfügbare Rechtsbehelfe zu verfolgen oder die Schäden, die wir erleiden können, zu begrenzen.
  4. An Tochtergesellschaften oder verbundene Unternehmen innerhalb unserer Unternehmensfamilie, um regelmäßige Geschäftstätigkeiten auszuführen.
  5. Wenn Dienstleistungen auf einer Microsoft-Plattform (Azure Map) bereitgestellt werden, gilt die Microsoft Corporation als unser Auftragsverarbeiter. In diesem Fall gelten auch die Richtlinien und die damit verbundenen Allgemeinen Bedingungen der Microsoft Online Services.

Internationale Weitergabe der erhobenen Informationen

Um unseren Betrieb zu erleichtern, können wir Ihre personenbezogenen Daten in die von Ihrem Wohnort abweichenden Gerichtsbarkeiten weitergeben, und dort speichern und verarbeiten. Die Rechtsvorschriften in diesen Ländern können von den Rechtsvorschriften abweichen, die in Ihrem Wohnsitzland gelten. Wenn Ihre Daten außerhalb des Europäischen Wirtschaftsraums weitergegeben werden, werden angemessene Schutzmaßnahmen getroffen, damit der Schutz Ihrer personenbezogenen Daten gewährleistet wird.

Wenn Sie weitere Informationen zu den von uns getroffenen Schutzmaßnahmen erfahren möchten, können Sie sich gemäß den Bestimmungen dieser Datenschutzrichtlinie direkt an uns wenden.

Ihre Rechte in Bezug auf Ihre personenbezogenen Daten

Wir respektieren Ihre Rechte und Kontrolle über Ihre personenbezogenen Daten. Sie können folgende Rechte ausüben, indem Sie uns eine E-Mail an compliancemanager@sylvania-lighting.com senden oder über den in der Anwendung eingebetteten Feedbackweg: Me>FAQ & Feedback>Feedback suggestions> Others > Privacy and security.

Sie müssen keine Gebühr zahlen und wir werden Ihnen innerhalb von 30 Tagen antworten. Wenn Sie sich entscheiden, uns eine E-Mail zu senden, geben Sie in Ihrer Anfrage bitte deutlich an, welche Informationen Sie geändert haben möchten, ob Sie Ihre personenbezogenen Daten aus unserer Datenbank gelöscht haben möchten, oder teilen Sie uns anderweitig mit, welche Einschränkungen Sie für die Verwendung Ihrer personenbezogenen Daten von uns wünschen. Bitte beachten Sie, dass wir Sie aus Sicherheitsgründen auffordern können, Ihre Identität zu belegen, bevor wir Ihre Anfrage weiter bearbeiten.

Sie können:

  1. Zugang zu den personenbezogenen Daten verlangen, die wir über Sie verarbeiten.
  2. die Berichtigung der ungenauen oder unvollständigen personenbezogenen Daten über Sie verlangen.
  3. die Löschung Ihrer personenbezogenen Daten beantragen.
  4. eine vorübergehende oder dauerhafte Beschränkung der Verarbeitung einiger oder aller personenbezogenen Daten über Sie verlangen.
  5. die Übermittlung personenbezogener Daten an Sie oder an einen Dritten beantragen, wenn wir die Daten auf der Grundlage Ihrer Einwilligung oder eines Vertrags mit Ihnen verarbeiten und wenn unsere Verarbeitung automatisiert ist; und
  6. der Verwendung Ihrer personenbezogenen Daten widersprechen oder der Verwendung widersprechen, wenn unsere Verwendung auf Ihrer Einwilligung oder unseren berechtigten Interessen beruht.

Widerruf der Einwilligung: Wir werden Ihr Datenschutzrecht auf Widerruf der Einwilligung in folgender Weise ausüben:

  • Für Datenschutzberechtigungen, die über die Systemeinstellungen des Geräts erworben wurden, können Sie Ihre Einwilligung widerrufen, indem Sie die Geräteberechtigungen ändern, einschließlich Standort, Kamera, Fotoalbums (Bildbibliothek/Videobibliothek), Mikrofon, Bluetooth-Einstellungen, Benachrichtigungen und andere damit verbundene Funktionen.
  • Wenn Sie die Verbindung des Smart-Geräts über die Anwendung trennen, werden die mit dem Smart-Gerät verbundenen Informationen nicht erhoben.
  • Sie können Ihr Konto folgendermaßen löschen: Me>Settings>Account>Account and Security>Delete Account.

Wenn Sie Ihre Einwilligung oder Genehmigung widerrufen, können wir Ihnen die entsprechenden Produkte oder Dienstleistungen möglicherweise nicht mehr zur Verfügung stellen. Aber der Widerruf Ihrer Einwilligung oder Genehmigung hat jedoch keine Auswirkungen auf die Verarbeitung personenbezogener Daten, die auf Ihrer Einwilligung vor dem Widerruf beruht.

Wenn Sie der Meinung sind, dass Ihre Rechte in Bezug auf personenbezogene Daten verletzt wurden, können Sie sich an die örtliche Datenschutzbehörde im Land Ihres gewöhnlichen Aufenthaltsorts, Ihres Arbeitsplatzes oder des Ortes der mutmaßlichen Rechtsverletzung wenden und eine Beschwerde einreichen.

Sicherheit

Wir verwenden wirtschaftlich angemessene physische, administrative und technische Schutzmaßnahmen, um die Integrität und Sicherheit Ihrer personenbezogenen Daten zu wahren. Wir bieten verschiedene Sicherheitsstrategien, um die Datensicherheit von Nutzern und Geräten effektiv zu gewährleisten. Für den Zugriff aufs Gerät werden proprietäre Algorithmen verwendet, um die Datenisolierung, die Zugriffsauthentifizierung und die Beantragung einer Autorisierung sicherzustellen. Was die Datenkommunikation betrifft, so wird die Kommunikation mit Sicherheitsalgorithmen und Verschlüsselungsprotokollen für die Übertragung sowie die verschlüsselte Übertragung von Informationen auf der Grundlage dynamischer Schlüssel auf kommerzieller Ebene unterstützt. Bei der Datenverarbeitung werden strenge Datenfilterung und -validierung sowie eine vollständige Datenprüfung angewandt. Was die Datenspeicherung betrifft, so werden alle vertraulichen Informationen der Nutzer sicher verschlüsselt gespeichert. Wenn Sie einen Grund haben anzunehmen, dass Ihre Interaktion mit uns nicht mehr sicher ist (zum Beispiel, wenn Sie meinen, dass die Sicherheit eines Kontos, das Sie bei uns angelegt haben, gefährdet wurde), können Sie uns über das Problem unmittelbar per E-Mail unter compliancemanager@sylvania-lighting.com informieren.

Vorratsdatenspeicherung

Wir verarbeiten Ihre personenbezogenen Daten für den Mindestzeitraum, der für die in dieser Datenschutzrichtlinie bezeichneten Zwecke erforderlich ist, es sei denn, es besteht eine besondere gesetzliche Vorschrift für uns, die Daten für eine längere Aufbewahrungsfrist aufzubewahren. Wir bestimmen die angemessene Aufbewahrungsfrist basierend auf der Anzahl, Art und Sensibilität Ihrer personenbezogenen Daten und wir vernichten Ihre personenbezogenen Daten nach Ablauf der Aufbewahrungsfrist. Wenn wir aus technischen Gründen dazu nicht in der Lage sind, werden wir sicherstellen, dass geeignete Maßnahmen ergriffen werden, um eine weitere derartige Verwendung Ihrer personenbezogenen Daten vorzubeugen.

Datenschutz für Kinder

Der Datenschutz der Kleinkinder ist uns besonders wichtig. Die Dienstleistungen richten sich nicht an Personen unter achtzehn (18) Jahren, und wir bitten diese Personen, uns keine personenbezogenen Daten zur Verfügung zu stellen. Wir sammeln absichtlich keine personenbezogenen Daten von Personen unter achtzehn (18) Jahren, wenn es dennoch erfolgt, wir holen zuvor die Zustimmung der Eltern oder Erziehungsberechtigten des Kindes ein. Wenn wir feststellen, dass wir personenbezogene Daten von Personen unter achtzehn (18) Jahren ohne Zustimmung der Eltern oder Erziehungsberechtigten des Kindes erhoben haben, werden wir Maßnahmen ergreifen, um diese Informationen zu entfernen.

Änderungen dieser Datenschutzrichtlinie

Wir können diese Datenschutzrichtlinie aktualisieren, um Änderungen unserer Informationspraktiken widerzuspiegeln. Wenn wir wesentliche Änderungen vornehmen, werden wir Sie vor Inkrafttreten der Änderung per E-Mail (an die in Ihrem Konto angegebene E-Mail-Adresse) oder durch eine Mitteilung in den mobilen Anwendungen benachrichtigen. Wir empfehlen Ihnen, diese Seite regelmäßig zu besuchen, um die neuesten Informationen über unsere Datenschutzpraktiken zu erhalten.

Rechtsprechung:

Soweit es die lokal geltenden Datenschutzgesetze und andere Gesetze dies zulassen, unterliegt diese Richtlinie der Verordnung (EU) 2016/679 des Europäischen Parlaments und des Rates zum Schutz natürlicher Personen bei der Verarbeitung personenbezogener Daten, zum freien Datenverkehr und zur Aufhebung der Richtlinie 95/46/EG („Datenschutz-Grundverordnung“ oder „DSGVO“) und insbesondere der ungarischen Gesetze. Wir verpflichten uns, die Vorschriften aller anwendbaren Gesetze zu befolgen, falls letztere Vorrang vor der DSGVO haben.

Kontaktieren Sie uns

Wenn Sie Fragen zu unseren Praktiken oder dieser Datenschutzrichtlinie haben, kontaktieren Sie uns bitte wie folgt:

Feilo Sylvania International Group Kft.

Postanschrift: Duna Tower Building C 5. Stock, Népfürdő u 22., H-1138 Budapest, Ungarn

E-Mail: compliancemanager@sylvania-lighting.com


V1.0

Feilo Sylvania Política de privacidad - SylSmart Standalone


Fecha de vigencia: 22/05/2022

Feilo Sylvania International Group Kft. y sus filiales («nosotros», «nuestro», «FSIG») se comprometen a proteger su privacidad. La presente Política de Privacidad («Política») describe nuestras prácticas en relación con la privacidad de la información sobre los datos personales que tratamos a través del uso individual de nuestra aplicación «Sylsmart Standalone Application» o de cualquier otro producto y soluciones Sylvania SylSmart, vendido en todo el mundo por la FSIG y sus filiales.

Feilo Sylvania International Group Kft. es una empresa de Feilo Sylvania con sede social en Hungría (Edificio Duna Tower «C» 5ª planta, calle Népfürdő 22, 1138 Budapest, Hungría, número de registro: 01 09 304993).

Antes de utilizar nuestros Productos, lea atentamente esta Política y conozca nuestros objetivos y prácticas de recogida y tratamiento de sus datos personales, incluido el modo en que utilizamos, almacenamos, compartimos y transferimos los datos personales. En la Política también encontrará formas de ejecutar sus derechos de acceso, actualización, eliminación o protección de sus datos personales.

Cuando acepte esta Política al registrarse con sus Datos Personales, o si comienza a utilizar nuestros Productos y no se opone expresamente al contenido de esta Política, consideraremos que comprende y acepta plenamente esta Política. Si tiene alguna pregunta sobre esta política, no dude en ponerse en contacto con nosotros a través de compliancemanager@sylvania-lighting.com.

Le informamos de que los productos son proporcionados por los servicios de software de Casambi. La aplicación SylSmart Standalone Mobile es proporcionada por Casambi Technologies Oy (Bertel Jungin Aukio 1 E, 02600 Espoo, Finlandia, email info@casambi.com, web: casambi.com). Al registrarse con sus Datos Personales, también acepta la Política de Privacidad de Casambi disponible en https://casambi.com/privacy-policy/. Para cualquier tratamiento de datos que sirva los fines analíticos o de marketing de Casambi, se aplicará la mencionada Política de Privacidad de Casambi, en cuyas actividades Casambi se calificará como responsable del tratamiento de datos.

Definición

Por Datos Personales se entiende la información generada, recopilada, registrada y/o almacenada, electrónicamente o de otro modo, que puede utilizarse para identificar a una persona o reflejar la actividad de una persona, ya sea a partir de únicamente esa información, o a partir de esa información y de otra información a la que tengamos acceso sobre esa persona.

Dispositivos inteligentes se refiere a aquellos dispositivos inteligentes producidos o fabricados por fabricantes de hardware, con interfaz hombre-máquina y capacidad de transmitir datos que se conectan de forma inalámbrica a una red, incluidos los electrodomésticos inteligentes.

Aplicaciones se refiere a aquellas aplicaciones móviles vendidas por la FSIG y sus filiales que proporcionan a los usuarios finales el control remoto de los dispositivos inteligentes, con la capacidad de conectarse al IoT o a la plataforma Android del proveedor. En el caso de SylSmart Standalone, la aplicación es proporcionada por Casambi Technologies Oy.

¿Qué datos personales recogemos?

Para poder prestarle nuestros servicios, le pediremos que nos proporcione los Datos Personales necesarios para la prestación de dichos servicios. Si no proporciona sus datos personales, es posible que no podamos ofrecerle nuestros productos o servicios.

  1. Información que nos proporciona voluntariamente
    • Datos de la cuenta o del perfil: Cuando el usuario registra una cuenta con nosotros, podemos recoger su nombre y datos de contacto, como su dirección de correo electrónico, número de teléfono, nombre de usuario, fotos si el usuario opta por subirlas, y credenciales de acceso. Para determinados clientes, recolectamos datos representativos de la empresa, como el cargo de la organización, el número de teléfono y la dirección de correo electrónico. Durante su interacción con nuestros productos, podemos recopilar además su apodo, foto de perfil, código de su país, su preferencia de idioma o información de zona horaria en su cuenta.

1.2. Comentarios: Al utilizar las funciones de comentarios y sugerencias en nuestros Productos, recopilaremos su dirección de correo electrónico, su número de teléfono móvil y el contenido y las valoraciones de sus comentarios para abordar sus problemas y resolver los fallos de los dispositivos de forma oportuna, o para autoevaluar nuestra actuación.

  1. Información que recogemos automáticamente

2.1. Información del dispositivo: Cuando usted interactúa con nuestro Producto, recogemos automáticamente información del dispositivo, como la dirección MAC de sus dispositivos, la dirección IP, la información de la conexión inalámbrica, el tipo y la versión del sistema operativo, el número de la versión de la aplicación, el identificador de las notificaciones push, los archivos de registro y la información de la red móvil.

2.2. Datos de uso: Durante su interacción con nuestras Páginas y Servicios, recopilamos automáticamente datos de uso relacionados con las visitas, los clics, las descargas, los mensajes enviados/recibidos y otros usos de nuestras Páginas y Servicios.

2.3. Información de registro: Al utilizar nuestra aplicación, y el registro de sistema y el de las excepciones pueden ser cargados.

Tenga en cuenta que no se puede identificar a un individuo específico utilizando únicamente la información del dispositivo o la información del registro. Sin embargo, si este tipo de información no personal, combinada con otra información, puede utilizarse para identificar a un individuo concreto, dicha información no personal se tratará como Dato Personal. A menos que hayamos obtenido su consentimiento o que las leyes y reglamentos de protección de datos dispongan lo contrario, anonimizaremos y desensibilizaremos dicha información no personal.

2.3.1. Información sobre la ubicación: Cuando usted habilita las funciones basadas en la ubicación a través de la configuración de permisos en su dispositivo móvil, recopilaremos y procesaremos la información de su ubicación para habilitar ciertas funciones, como el emparejamiento con sus dispositivos inteligentes. Además, podemos recopilar información sobre su geolocalización precisa o no precisa en tiempo real cuando utilice La Aplicación SylSmart Standalone.

Basándose en su consentimiento, cuando active la función de geo-cerca en los Productos, se generará su información de localización y se compartirá con los servicios de Google Map o Apple Map. Tenga en cuenta que Google y Apple tienen sus correspondientes medidas de protección de datos, que puede consultar en las condiciones de protección de datos de Google para más detalles https://privacy.google.com/businesses/gdprservices, mientras que las condiciones de Apple están disponibles en https://www.apple.com/legal/privacy/data/en/apple-maps/. Usted puede rechazar dicho uso de su información de localización gestionando la configuración de permisos en los Productos, tras lo cual dejaremos de recopilar y utilizar su información de localización.

  1. Información relacionada con los dispositivos inteligentes:

3.1. Información básica de los dispositivos inteligentes: Cuando usted conecta sus Dispositivos Inteligentes con nuestros Productos o Servicios, podemos recopilar información básica sobre sus Dispositivos Inteligentes, como el nombre del dispositivo, el ID del dispositivo, el estado en línea, la hora de activación, la versión del firmware y la información de actualización.

3.2. Información comunicada por los dispositivos inteligentes: Dependiendo de los diferentes Dispositivos Inteligentes que elija para conectarse con nuestra Aplicación SylSmart Standalone, podemos recopilar diferente información reportada por sus Dispositivos Inteligentes. Por ejemplo, el código del producto, el ID del producto, el estado, el tipo de acceso, la clave local, la versión del software, la versión del protocolo.

  1. Cualquier otra información analítica recopilada por la aplicación (Casambi) de acuerdo con la política de privacidad de Casambi https://casambi.com/privacy-policy/.

Finalidades y base jurídica del tratamiento de datos personales

Los fines para los que podemos tratar la información sobre usted son los siguientes:

  1. Proporcionarle servicios: Procesamos los datos de su cuenta y perfil, la información del dispositivo, los datos de uso, la información de localización y la información relacionada con el dispositivo inteligente para proporcionarle nuestros Productos y Servicios que ha solicitado o comprado. La base legal para este tratamiento es el cumplimiento de nuestro contrato con usted de acuerdo con nuestras Condiciones de Uso.
  2. Comunicación no comercial: Tratamos sus datos personales para enviarle información importante sobre los Servicios, cambios en nuestros términos, condiciones y políticas y/u otra información administrativa. Dado que esta información puede ser importante, no puede optar por no recibir dichas comunicaciones. La base legal para este tratamiento es el cumplimiento de nuestro contrato con usted de acuerdo con nuestras Condiciones de Uso.
  3. Cumplimiento legal: Podemos procesar sus datos personales si lo consideramos necesario o apropiado: (a) para cumplir con las leyes y reglamentos aplicables; (b) para cumplir con un proceso legal; (c) para responder a las solicitudes de las autoridades públicas y gubernamentales; (d) para hacer cumplir nuestros términos y condiciones; (e) para proteger nuestras operaciones, negocios y sistemas; (f) para proteger nuestros derechos, privacidad, seguridad o propiedad, y/o la de otros usuarios, incluido usted; y (g) para permitirnos ejercer los recursos disponibles o limitar los daños que podamos sufrir.

Si se produce algún cambio en las finalidades del tratamiento de sus datos personales, le informaremos de dicho cambio a través de un correo electrónico y/o de un aviso destacado en nuestro sitio web sobre dichos cambios de finalidades, así como de las opciones que puede tener en relación con sus Datos Personales.

¿Con quién compartimos los datos personales?

En la FSIG sólo compartimos los Datos Personales en las formas que le indicamos. Podemos compartir sus datos personales con los siguientes destinatarios:

  1. Nuestros proveedores de servicios externos que realizan ciertas funciones relacionadas con el negocio para nosotros, como el alojamiento del sitio web, el análisis de datos, el procesamiento de pagos y tarjetas de crédito, la provisión de infraestructura, los servicios de TI, el servicio de atención al cliente, los servicios de entrega de correo electrónico y otros servicios similares para que puedan prestarnos servicios.
  2. Una filial o a un tercero en caso de cualquier reorganización, fusión, venta, empresa conjunta, traspaso, transferencia u otra disposición de la totalidad o parte de nuestro negocio, activos o acciones (incluyendo, sin limitación, en relación con cualquier procedimiento de quiebra o similar). En tal caso, se le notificará por correo electrónico y/o mediante un aviso destacado en nuestra página web sobre cualquier cambio de titularidad, los nuevos usos incompatibles con sus datos personales y las opciones que puede tener en relación con sus datos personales.
  3. Si lo consideramos necesario o apropiado (a) para cumplir con las leyes y reglamentos aplicables; (b) para cumplir con un proceso legal; (c) para responder a las solicitudes de las autoridades públicas y gubernamentales, incluidas las autoridades públicas y gubernamentales fuera de su país de residencia; (d) para hacer cumplir nuestros términos y condiciones; (e) para proteger nuestras operaciones, negocios y sistemas; (f) para proteger nuestros derechos, privacidad, seguridad o propiedad, y/o los de otros usuarios, incluido a usted; y (g) para permitirnos ejercer los recursos disponibles o limitar los daños que podamos sufrir.
  4. Las empresas subsidiarias o afiliadas dentro de nuestra familia corporativa, para llevar a cabo las actividades comerciales habituales.
  5. Cuando los servicios se prestan en una plataforma de Microsoft (Azure Map), Microsoft Corporation se considerará nuestro encargado del tratamiento de datos. En este caso, también se aplicarán las políticas y las condiciones generales respectivas de Microsoft Online Services.

Transferencia internacional de la información recogida

Para facilitar nuestro funcionamiento, podemos transferir, almacenar y procesar sus Datos Personales en jurisdicciones distintas a la de su residencia. Las leyes de estos países pueden diferir de las aplicables en su país de residencia. Si sus datos se transfieren fuera del Espacio Económico Europeo, se establecen protecciones adecuadas para garantizar la protección de sus datos personales.

Si desea conocer más detalles sobre las garantías que tenemos establecidas, puede ponerse en contacto con nosotros directamente, tal y como se describe en esta Política de Privacidad.

Sus derechos relacionados con sus datos personales

Respetamos sus derechos y el control sobre sus Datos Personales. Puede ejercer cualquiera de los siguientes derechos enviándonos un correo electrónico a compliancemanager@sylvania-lighting.com, o a través de la ruta de comentarios incrustada en la aplicación: Yo>Preguntas frecuentes y comentarios> Otros > Privacidad y seguridad.

No tiene que pagar ninguna tasa y le responderemos en un plazo de 30 días. Si decide enviarnos un correo electrónico, en su solicitud deberá dejar claro qué información desea modificar, si desea que sus Datos Personales sean eliminados de nuestra base de datos o, en caso contrario, háganos saber qué limitaciones desea que pongamos en el uso de sus Datos Personales. Tenga en cuenta que, por motivos de seguridad, podemos pedirle que verifique su identidad antes de dar curso a su solicitud.

Usted puede:

  1. Solicitar acceso a los datos personales que tratamos sobre usted.
  2. Solicitar que corrijamos los datos personales inexactos o incompletos sobre usted.
  3. Solicitar la eliminación de sus datos personales.
  4. Solicitar restricciones, temporales o permanentes, a nuestro tratamiento de algunos o todos los Datos Personales sobre usted.
  5. Solicitar la transferencia de datos personales a usted o a un tercero cuando tratemos los datos basándonos en su consentimiento o en un contrato con usted, y cuando nuestro tratamiento esté automatizado; y
  6. Optar por no participar u oponerse a nuestro uso de los Datos Personales sobre usted cuando nuestro uso se basa en su consentimiento o en nuestros intereses legítimos.

Retirada del consentimiento: Le garantizamos su derecho de privacidad para retirar su consentimiento a través de los siguientes enfoques:

  • Para los permisos de privacidad adquiridos a través de la configuración del sistema del dispositivo, su consentimiento puede ser retirado cambiando los permisos del dispositivo, incluyendo la ubicación, la cámara, el álbum de fotos (biblioteca de imágenes/videoteca), el micrófono, la configuración de Bluetooth, las notificaciones y otras funciones relacionadas.
  • Desvincule el dispositivo inteligente a través de la aplicación, y la información relacionada con el dispositivo inteligente no se recogerá.
  • Puede eliminar su cuenta en: Yo>Configuración>Cuenta>Cuenta y seguridad>Eliminar cuenta.

Si retira su consentimiento o autorización, es posible que no podamos seguir proporcionándole los productos o servicios respectivos. Sin embargo, la retirada de su consentimiento o autorización no afectará al tratamiento de la información personal basado en su consentimiento antes de la retirada.

Si considera que se han vulnerado sus derechos en cuanto a sus datos personales, puede ponerse en contacto y presentar una reclamación ante la autoridad local de protección de datos, en el país de su residencia habitual, lugar de trabajo o lugar de la supuesta infracción.

Seguridad

Utilizamos medidas físicas, administrativas y técnicas comercialmente razonables para preservar la integridad y seguridad de sus Datos Personales. Proporcionamos varias estrategias de seguridad para garantizar eficazmente la seguridad de los datos del usuario y del dispositivo. En cuanto al acceso a los dispositivos, se emplean algoritmos propios para garantizar el aislamiento de los datos, la autentificación del acceso y la solicitud de autorización. En cuanto a la comunicación de datos, se apoya la comunicación mediante algoritmos de seguridad, protocolos de encriptación de la transmisión y la transmisión de la información basada en claves dinámicas, a nivel comercial. En cuanto al tratamiento de datos, se aplica un estricto filtrado y validación de datos y una completa auditoría de los mismos. En cuanto al almacenamiento de datos, toda la información confidencial de los usuarios se cifrará de forma segura para su almacenamiento. Si tiene motivos para creer que su interacción con nosotros ya no es segura (por ejemplo, si cree que la seguridad de cualquier cuenta que tenga con nosotros se ha visto comprometida), puede notificarnos inmediatamente sobre el problema enviando un correo electrónico a compliancemanager@sylvania-lighting.com

Retención de datos

Tratamos sus Datos Personales durante el período mínimo necesario para los fines establecidos en esta Política de Privacidad, a menos que exista un requisito legal específico que nos obligue a conservar los datos durante un período de conservación más largo. Determinamos el período de conservación adecuado en función de la cantidad, la naturaleza y la sensibilidad de sus Datos Personales, y una vez finalizado el período de conservación, eliminamos sus Datos Personales. Cuando no podamos hacerlo por razones técnicas, nos aseguraremos de que se tomen las medidas adecuadas para evitar que se sigan utilizando sus Datos Personales.

Privacidad de los niños

La protección de la privacidad de los niños pequeños es especialmente importante para nosotros. Los Servicios no están destinados a personas menores de dieciocho (18) años, y solicitamos que estas personas no nos proporcionen ningún dato personal. No recopilamos conscientemente datos personales de menores de dieciocho (18) años a menos que obtengamos primero el permiso de los padres o del tutor legal de ese menor. Si tenemos conocimiento de que hemos recopilado Datos Personales de cualquier persona menor de dieciocho (18) años sin el permiso de sus padre o tutor legal, tomaremos medidas para eliminar esa información.

Cambios en la presente Política de Privacidad

Es posible que actualicemos esta Política de Privacidad para reflejar los cambios en nuestras prácticas de información. Si realizamos algún cambio sustancial, le notificaremos por correo electrónico (enviado a la dirección de correo electrónico especificada en su cuenta) o mediante un aviso en la aplicación móvil antes de que el cambio entre en vigor. Le recomendamos que revise periódicamente esta página para obtener la información más reciente sobre nuestras prácticas de privacidad.

Jurisdicción:

En la medida en que lo permitan las leyes locales aplicables en materia de privacidad de datos y otras leyes, esta Política se regirá por el Reglamento (UE) 2016/679 del Parlamento Europeo y del Consejo relativo a la protección de las personas físicas en lo que respecta al tratamiento de datos personales y a la libre circulación de estos datos, y por el que se deroga la Directiva 95/46/CE («Reglamento general de protección de datos» o «RGPD») y, en particular, por las leyes de Hungría. Nos comprometemos a seguir las prescripciones de todas las leyes aplicables en caso de que estas últimas prevalezcan sobre el RGPD.

Contacto

Si tiene alguna pregunta sobre nuestras prácticas o esta política de privacidad, póngase en contacto con nosotros:

Feilo Sylvania International Group Kft.

Dirección postal: Edificio Duna Tower «C» 5ª planta, calle Népfürdő 22, 1138 Budapest, Hungría

Correo electrónico: compliancemanager@sylvania-lighting.com

V1.0

Feilo Sylvania Privacy Policy - SylSmart Standalone


Effective Date: 22/02/2022.

Feilo Sylvania International Group Kft. and subsidiaries (“we”, “us”, “our”, “FSIG”) are committed to protecting your privacy. This Privacy Policy (“Policy”) describes our practices in connection with information privacy on Personal Data we process through your individual use of our application “SylSmart Standalone Application” or of any other Sylvania SylSmart product and solutions sold worldwide by FSIG and its affiliates.

Feilo Sylvania International Group Kft is a Feilo Sylvania company, based in Hungary (Duna Tower Building “C” 5th Floor, Népfürdő utca 22, H.1138 Budapest, Hungary, registration number 01 09 304993).

Before you use our Products, please carefully read through this Policy and understand our purposes and practices of collection, processing of your Personal Data, including how we use, store, share and transfer Personal Data. In the Policy you will also find ways to execute your rights of access, update, delete or protect your Personal Data.

When you accept this Policy when you register with your Personal Data, or if you start to use our Products and does not expressly object to the contents of this Policy, we will consider that you fully understand and agree with this Policy. If you have any questions regarding this Policy, please do not hesitate to contact us via compliancemanager@sylvania-lighting.com.

We inform you that the Products are powered by Casambi software services The SylSmart Standalone Mobile application is powered by Casambi Technologies Oy (Bertel Jungin Aukio 1 E, 02600 Espoo, Finland, email: info@casambi.com, web: casambi.com). When you register with your Personal Data, you also accept the Casambi Privacy Policy available at https://casambi.com/privacy-policy/. For any data processing serving the analytic or marketing purposes of Casambi, the mentioned Casambi Privacy Policy will apply, in which activities Casambi shall qualify as data controller.

Definition

Personal Data means information generated, collected, recorded and/or stored, electronically or otherwise, that can be used to identify an individual or reflect the activity of an individual, either from that information alone, or from that information and other information we have access to about that individual.

Smart Devices refers to those computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit data that connect wirelessly to a network, including smart home appliances.

Apps refers to those mobile applications sold by FSIG and its affiliates that provide end users remote control to Smart Devices and with the ability to connect to the supplier IoT or Android Platform. For SylSmart Standalone, the application is powered by Casambi Technologies Oy.

 

What Personal Data Do We Collect?

In order to provide our services to you, we will ask you to provide necessary Personal Data that is required to provide those services. If you do not provide your Personal Data, we may not be able to provide you with our products or services.

  1. Information You Voluntarily Provide Us
    • Account or Profile Data: When you register an account with us, we may collect your name and contact details, such as your email address, phone number, username, photos if the User opts to upload such, and login credentials. For certain customers we collect business representative such as organizational title, phone number, email address. During your interaction with our products, we may further collect your nickname, profile picture, country code, language preference or time zone information into your account.

1.2 Feedback: When using feedback and suggestion features in our Products, we will collect your email address, mobile phone number and your feedback content and ratings to address your problems and solve device failures on a timely basis, or to self-evaluate our performance.

  1. Information We Collect Automatically

2.1 Device Information: When you interact with our Product, we automatically collect device information, such as the MAC address of your devices, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information.

2.2 Usage Data: During your interaction with our Sites and Services, we automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our Sites and Services.

2.3 Log Information: When you use our app, the system and exception log may be uploaded.

Please note that one cannot identify a specific individual by using Device Information or Log Information alone. However, if these types of non-personal information, combined with other information, may be used to identify a specific individual, such non-personal information will be treated as Personal Data. Unless we have obtained your consent or unless otherwise provided by data protection laws and regulations, we will anonymize and desensitize such non-personal information.

2.3.1 Location Information: When you enable location-based functions through permission settings on your mobile device, we will collect and process your location information to enable certain functions, such as pairing with your Smart Devices. Also, we may collect information about your real-time precise or non-precise geo-location when you use SylSmart Standalone Application

Based on your consent, when you enable the geo-fence feature on the Products, your location information will be generated and shared with Google Map or Apple Map services. Please note that Google and Apple have corresponding data protection measures, which you may refer to Google Data Protection Terms for more details: https://privacy.google.com/businesses/gdprservices, while Apple’s terms are available at https://www.apple.com/legal/privacy/data/en/apple-maps/. You may reject such use of your location information by managing the permission settings in the Products, upon which we will cease to collect and use your location information.

  1. Smart Devices Related Information:

3.1 Basic Information of Smart Devices: When you connect your Smart Devices with our Products or Services, we may collect basic information about your Smart Devices such as device name, device ID, online status, activation time, firmware version, and upgrade information.

3.2 Information Reported by Smart Devices: Depending on the different Smart Devices you elect to connect with our SylSmart Standalone Application, we may collect different information reported by your Smart Devices. For example, product code, product ID, status, access type, local key, software version, protocol version.

  1. Any Other Analytic Information Collected by the Application (Casambi) according to the Casambi Privacy Policy https://casambi.com/privacy-policy/.

Purposes and Legal Basis for Processing Personal Data

The purpose for which we may process information about you are as follows:

  1. Provide You Services: We process your account and profile data, device information, usage data, location information, and Smart Device related information to provide you with our Products and Services that you have requested or purchased. The legal basis for this processing is to perform our contract with you according to our Terms of Use.,
  2. Non-marketing Communication: We process your Personal Data to send you important information regarding the Services, changes to our terms, conditions, and policies and/or other administrative information. Because this information may be important, you may not opt-out of receiving such communications. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
  3. Legal Compliance: We may process your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

If there is any change in the purposes for processing your personal data, we will inform such change to you via email and/or a prominent notice on our website of such changes of purposes, and choices you may have regarding your Personal Data.

Who Do We Share Personal Data With?

At FSIG we only share Personal Data in ways that we tell you about. We may share your Personal Data with the following recipients:

  1. To our third-party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.
  2. To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your Personal Data, and choices you may have regarding your Personal Data.
  3. As we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
  4. To subsidiaries or affiliates within our corporate family, to carry out regular business activities.
  5. Where services are provided on a Microsoft platform (Azure Map), Microsoft Corporation shall be deemed as our data processor. In this case the policies and the connected general terms of the Microsoft Online Services will also be applicable.

International Transfer of Information Collected

To facilitate our operation, we may transfer, store and process your Personal Data in jurisdictions other than where you live. Laws in these countries may differ from the laws applicable to your country of residence. If your data is transferred outside the European Economic Area, adequate protections are put in place to ensure the protection of your Personal Data.

If you would like further detail on the safeguards we have in place, you can contact us directly as described in this Privacy Policy.

Your Rights Relating to Your Personal Data

We respect your rights and control over your Personal Data. You may exercise any of the following rights via emailing us at compliancemanager@sylvania-lighting.com, or via the route of Feedback imbedded in the App: Me>FAQ & Feedback>Feedback suggestions> Others > Privacy and security.

You do not have to pay a fee and we will respond you within 30 days. If you decide to email us, in your request, please make clear what information you would like to have changed, whether you would like to have your Personal Data deleted from our database or otherwise let us know what limitations you would like to put on our use of your Personal Data. Please note that we may ask you to verify your identity before taking further action on your request, for security purposes.

You may:

  1. Request access to the Personal Data that we process about you.
  2. Request that we correct inaccurate or incomplete Personal Data about you.
  3. Request deletion of Personal Data about you.
  4. Request restrictions, temporarily or permanently, on our processing of some or all Personal Data about you.
  5. Request transfer of Personal Data to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and
  6. Opt-out or object to our use of Personal Data about you where our use is based on your consent or our legitimate interests.

Withdrawal of consent: We will exercise your privacy right to withdraw consent through the following approaches:

  • For privacy permissions acquired through device system settings, your consent can be withdrawn by changing device permissions, including location, camera, photo album (picture library/video library), microphone, Bluetooth settings, notifications and other related functions.
  • Unbind the Smart Device through the app, and the information related to the Smart Device will not be collected.
  • You can delete your account via: Me>Settings>Account>Account and Security>Delete Account .

When you withdraw your consent or authorization, we may not be able to continue to provide you with the products or services correspondingly. However, your withdrawal of your consent or authorization will not affect the processing of personal information based on your consent before the withdrawal.

If you feel that your personal data rights have been breached, you can contact and lodge a complaint with the local data protection authority, in the country of your habitual residence, place of work or place of the alleged infringement.

Security

We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your Personal Data. We provide various security strategies to effectively ensure data security of user and device. As for device access proprietary algorithms are employed to ensure data isolation, access authentication, applying for authorization. As for data communication, communication using security algorithms and transmission encryption protocols and commercial level information encryption transmission based on dynamic keys are supported. As for data processing, strict data filtering and validation and complete data audit are applied. As for data storage, all confidential information of users will be safely encrypted for storage. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you could immediately notify us of the problem by emailing compliancemanager@sylvania-lighting.com

Data Retention

We process your Personal Data for the minimum period necessary for the purposes set out in this Privacy Policy unless there is a specific legal requirement for us to keep the data for a longer retention period. We determine the appropriate retention period based on the amount, nature, and sensitivity of your Personal Data, and after the retention period ends, we will destruct your Personal Data. When we are unable to do so for technical reasons, we will ensure that appropriate measures are put in place to prevent any further such use of your Personal Data.

Children’s Privacy

Protecting the privacy of young children is especially important to us. The Services are not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide any Personal Data to us. We do not knowingly collect Personal Data from anyone under the age of eighteen (18) unless we first obtain permission from that child’s parent or legal guardian. If we become aware that we have collected Personal Data from anyone under the age of eighteen (18) without permission from that child’s parent or legal guardian, we will take steps to remove that information.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (send to the e-mail address specified in your account) or by means of a notice in the mobile applications prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Jurisdiction:

To the extent the local applicable data privacy and other laws allow, this Policy shall be governed by Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons about the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“General Data Protection Regulation” or “GDPR”) and particularly the laws of Hungary. We undertake to follow the prescriptions of all applicable laws in case the latter laws prevail over the GDPR.

Contact Us

If you have any questions about our practices or this Privacy Policy, please contact us as follows:

Feilo Sylvania International Group Kft.

Postal Mailing Address: Duna Tower Building C 5th Floor, Népfürdő u 22., 1138 Budapest, Hungary

Email: compliancemanager@sylvania-lighting.com

Politique de confidentialité de Feilo Sylvania - SylSmart Standalone


Date d'entrée en vigueur : le 22/05/2022

Feilo Sylvania International Group Kft. et ses filiales ("nous", "notre", "nos", "FSIG") s'engagent à protéger votre vie privée. La présente Politique de confidentialité (« Politique ») décrit nos pratiques relatives à la confidentialité de l'information des Données à caractère personnel que nous traitons par l'usage individuel de notre application, dénommée « SylSmart Standalone Application » ou par tout autre produit Sylvania SylSmart ou par des solutions commercialisées au niveau mondial par la société FSIG et ses filiales.

Feilo Sylvania International Group Kft fait partie des entreprises Feilo Sylvania, basée en Hongrie, (Duna Tower Building, bât. « C » 5e étage, 22, rue Népfürdő, H.1138 Budapest, Hongrie, numéro d'enregistrement 01 09 304993).

Avant d'utiliser nos Produits, veuillez lire attentivement la présente Politique et comprendre nos objectifs et pratiques de collecte, de traitement de vos Données à caractère personnel y compris la manière dont nous utilisons, conservons, partageons et transférons les Données à caractère personnel. Dans cette Politique vous trouverez les moyens d'exercer vos droits relatives à accéder, à mettre à jour, à supprimer ou à protéger vos Données à caractère personnel.

Une fois que vous acceptez cette Politique et vous vous enregistrez avec vos Données à caractère personnel ou vous commencez à utiliser nos Produits, nous considérons que vous comprenez parfaitement le contenu de cette Politique et vous en êtes d'accord. Au cas où vous avez des questions concernant cette Politique, n'hésitez pas à nous contacter par courriel à l'adresse suivante : compliancemanager@sylvania-lighting.com.

Nous vous informons que les Produits sont optimisés par les services logiciels de Casambi. L'application SylSmart Standalone Mobile est optimisée par Casambi Technologies Oy (Bertel Jungin Aukio 1 E, 02600 Espoo, Finlande, courrier électronique info@casambi.com, page web : casambi.com). Lorsque vous vous enregistrez avec vos Données à caractère personnel, vous acceptez également la politique de confidentialité de Casambi disponible sur https://casambi.com/privacy-policy/. Pour tout traitement de données servant à des fins analytiques ou de marketing de Casambi, la Politique de confidentialité de Casambi mentionnée s'appliquera, dans le cadre de laquelle Casambi se qualifie de responsable du traitement des données.

Définitions

Données à caractère personnel signifie l'information générée, collectée, enregistrée et/ou conservée électroniquement ou d'une autre manière, qui peut être utilisée pour identifier une personne physique ou pour refléter l'activité d'une personne physique soit uniquement par l'information concernée, soit par cette information et par d'autre information relative à cette même personne physique, dont nous avons l'accès.

Appareils intelligents font référence aux dispositifs intelligents, produits ou fabriqués par les fabricants de matériel informatique équipé(s) de l'interface homme-machine et de la faculté de transmettre de données qui se connectent sans fil à un réseau, dont une série d'appareils électroménagers intelligents.

Les applications désignent les applications mobiles vendus par la FSIG et ses affiliés qui permettent aux utilisateurs finaux de contrôler à distance les appareils intelligents et de se connecter à la plateforme IoT ou Android du fournisseur. Pour SylSmart Standalone, l'application est alimentée par Casambi Technologies Oy.

Les Données à caractère personnel que nous traitons

Afin de vous fournir nos services nous vous prions de nous fournir vos Données à caractère personnel nécessaires, indispensable pour vous assurer ces services. Au cas où vous ne nous fournissez pas vos Données à caractère personnel, nous ne pouvons éventuellement pas garantir de mettre à votre disposition nos produits ou services.

  1. Informations que vous nous fournissez volontairement
    • Compte et Données du profil : Lorsque vous créez un compte chez nous, nous pouvons recueillir votre nom et vos coordonnées, telles que votre adresse du courrier électronique, votre numéro de téléphone, votre nom d'utilisateur, vos photos si l'utilisateur choisit de les télécharger et vos identifiants de connexion. Pour certains clients, nous recueillons des informations propre à l'entreprise, telles que le titre de l'organisation, le numéro de téléphone et l'adresse électronique. Au cours de votre interaction avec nos produits, nous pouvons également collecter votre pseudonyme, photo de profil, code de pays, préférence linguistique ou les informations du fuseau horaire dans votre compte.

1.2. Commentaires : Lorsque vous utilisez la fonctionnalité « Commentaires » et « Suggestion » dans nos Produits, nous collectons votre adresse du courrier électronique, et le numéro de votre téléphone portable et le contenu de vos commentaires et vos évaluations pour résoudre les problèmes et traiter la défaillance de l'appareil en temps opportun, ou bien auto-évaluer notre performance.

  1. Informations que nous recueillons automatiquement

2.1. Information relative à l'appareil : Lorsque vous communiquez avec le Produit nous collectons automatiquement les informations relatives à votre appareil, telles que l'adresse MAC de vos appareils, l'adresse IP, informations concernant la connexion sans fil, le type et la version du système d'exploitation, le numéro de version de l'application, l'identifiant de notification directe, les historiques, l'information relative au réseau mobile.

2.2 Données d'utilisation : Au cours de votre interaction avec nos Sites et Services, nous collectons automatiquement des données d'utilisation relatives aux visites, aux clics, aux téléchargements, aux messages envoyés/reçus et à toute autre utilisation de nos Sites et Services.

2.3. Information relative à l'Historique de navigation: Lorsque vous utilisez notre application, l'historique du système et des exceptions peut être téléchargé.

Veuillez noter qu'il n'est pas possible d'identifier une certaine personne physique en utilisant uniquement les informations sur l'appareil ou les informations sur l'historique de navigation. Toutefois, si ces types d'informations sans avoir de caractère personnel, combinées à d'autres informations, peuvent être utilisées pour identifier une personne physique précise, ces informations non personnelles seront traitées comme des Données à caractère personnel. À moins que nous n'ayons obtenu votre consentement ou que les lois et règlements relatifs à la protection des données n'en disposent autrement, nous rendrons anonymes et désensibiliserons ces informations non personnelles.

2.3.1 Information relative à l'emplacement : Lorsque vous activez les fonctionnalités de localisation par le biais de paramétrage d'autorisation sur votre appareil mobile, nous collectons et traitons vos informations de localisation pour activer certaines fonctions, telles que le couplage avec vos appareils intelligents. De même, nous pouvons recueillir des informations sur votre géolocalisation précise ou non précise en temps réel lorsque vous utilisez l'Application Sylsmart Standalone

Conformément à votre autorisation lorsque vous activez la fonctionnalité de fonction de géorepérage sur les Produits, l'information relative à votre localisation sera générée et partagée par les services de Google Maps ou Apple Maps. Veuillez noter que Google et Apple ont des mesures de protection des données correspondantes. Pour plus de détails, vous pouvez consulter les conditions de protection des données de Google : https://privacy.google.com/businesses/gdprservices tandis que les conditions d'Apple sont disponibles à l'adresse : https://www.apple.com/legal/privacy/data/en/apple-maps/. Vous pouvez refuser de consentir à une telle utilisation de l'information relative à votre localisation, par le paramétrage d'autorisation dans les Produits, après quoi nous cessons le collecte et l'utilisation de l'information relative à votre localisation.

  1. Informations relatives aux Appareils Intelligents:

3.1. Information de base relative aux Appareils Intelligents : Lorsque vous connectez vos appareils intelligents à nos produits ou services, nous pouvons recueillir des informations de base sur vos appareils intelligents, telles que le nom de l'appareil, l'identifiant de l'appareil, le statut en ligne, l'heure d'activation, la version du micrologiciel et les informations de mise à niveau.

3.2. Information communiquées par les Appareils Intelligents : Selon le type d'appareil intelligent que vous choisissez à connecter à notre Application SylSmart Standalone, nous sommes autorisés à collecter de diverses informations, communiquées par vos appareils intelligents. Par exemple, le code du produit, l'identifiant du produit, le statut, le type d'accès, la clé locale, la version du logiciel, la version du protocole.

  1. Toute autre information analytique collectée par l'application (Casambi) conformément à la politique de confidentialité de Casambi https://casambi.com/privacy-policy/.

Fins et base juridique du traitement des Données à caractère personnel

Nous sommes autorisés à traiter l'information vous concernant à des fins suivantes:

  1. Vous fournir des Services: Nous traitons les données de votre compte et de votre profil, les informations relatives à votre appareil, les données d'utilisation, les informations de localisation et les informations relatives aux appareils intelligents afin de vous fournir nos produits et services que vous avez demandés ou achetés. La base juridique de ce traitement est d'exécuter notre contrat conclu avec vous, conformément aux Conditions d'utilisation.
  2. Communication non-commerciale: Nous traitons vos Données à caractère personnel pour vous envoyer des informations importantes concernant les Services, des modifications de nos termes, conditions et politiques et/ou d'autres informations administratives. Comme ces informations peuvent être importantes, vous ne pouvez pas refuser de recevoir ces communications. La base juridique de ce traitement est d'exécuter notre contrat conclu avec vous, conformément aux Conditions d'utilisation.
  3. Conformité juridique : Nous pouvons traiter vos Données personnelles si nous estimons que cela est nécessaire ou approprié : (a) pour nous conformer aux lois et règlements applicables ; (b) pour nous conformer à une procédure judiciaire ; (c) pour répondre aux demandes des autorités publiques et gouvernementales (d) pour faire respecter nos conditions générales ; (e) pour protéger nos opérations, nos activités et nos systèmes ; (f) pour protéger nos droits, notre vie privée, notre sécurité ou nos biens, et/ou ceux d'autres utilisateurs, y compris vous ; et (g) pour nous permettre d'exercer les recours disponibles ou de limiter les dommages que nous pourrions subir.

En cas de modification des finalités du traitement de vos données personnelles, nous vous informerons de cette modification par courrier électronique et/ou par un avis bien visible sur notre site web de ces changements de finalités, et des choix que vous pouvez avoir concernant vos Données à caractère personnel.

Avec qui nous partageons les Données à caractère personnel?

Chez FSIG nous partageons de Données à caractère personnel de telles façons que nous vous le communiquons. Nous pouvons partager vos Données à caractère personnel avec les destinataires suivants:

  1. À nos prestataires de services tiers qui exécutent pour nous certaines fonctions liées à l'activité, telles que l'hébergement de sites web, l'analyse de données, le traitement des paiements et des cartes de crédit, la fourniture d'infrastructures, les services informatiques, le service d'assistance à la clientèle, les services de livraison de courriers électroniques et d'autres services similaires, pour leur permettre de nous fournir des services.
  2. Une filiale ou un tiers, en cas de toute réorganisation, fusion, vente, joint-venture, attribution, transfert ou d'autres type de cession de la totalité ou d'une partie de nos activités, nos actifs ou notre inventaire (y compris sans restriction en relation avec toute faillite ou procédures similaires). Dans un tel cas vous serez informé soit par courrier électronique soit en publiant une notification bien visible sur notre site web de tout changement de structure de propriété, des nouvelles fins incompatibles de vos Données à caractère personnel et des options que vous aurez à faire concernant vos Données à caractère personnel.
  3. Si nous estimons que cela est nécessaire ou approprié : (a) pour nous conformer aux lois et règlements applicables ; (b) pour nous conformer à une procédure judiciaire ; (c) pour répondre aux demandes des autorités publiques et gouvernementales , y compris de telles autorités hors de votre pays de résidence ; (d) pour faire respecter nos conditions générales ; (e) pour protéger nos opérations, nos activités et nos systèmes ; (f) pour protéger nos droits, notre vie privée, notre sécurité ou nos biens, et/ou ceux d'autres utilisateurs, y compris vous ; et (g) pour nous permettre d'exercer les recours disponibles ou de limiter les dommages que nous pourrions subir.
  4. Les succursales ou les filiales au sein de la famille de sociétés afin d'exercer des activités commerciales ordinaires.
  5. Lorsque les services sont fournis sur une plateforme Microsoft (Azure Map), Microsoft Corporation est considérée comme notre sous-traitant. Dans ce cas, les politiques et les conditions générales connexes des services en ligne de Microsoft seront également applicables.

Transfert International de l'information collectée

Afin de faciliter notre fonctionnement nous pouvons transférer, conserver et traiter vos Données à caractère personnel dans un État qui est régi par un système juridique différent de l'état de votre domicile. La législation de ces États peut être différente des lois qui s'appliquent dans votre pays de résidence. Au cas où vos données sont transférées en dehors de l'Espace Économique Européen, les mesures de protections adéquates sont mises en place pour garantir la protection de vos Données à caractère personnel.

Si vous souhaitez obtenir plus de renseignements sur les garanties que nous avons mis en place, veuillez nous contacter directement comme indiqué dans la présente Politique de confidentialité.

Vos droits concernant vos Données à caractère personnel

Nous respectons vos droits et le contrôle que vous avez à l'égard de vos Données à caractère personnel. Vous pouvez exercer l'un des droits suivants en nous envoyant un courrier électronique à l'adresse compliancemanager@sylvania-lighting.com, ou par la section Commentaires intégrée dans l'Application : Mon compte>FAQ & Commentaires > Modèles de commentaires> Autres> Vie privée et sécurité.

Vous ne devez pas payer de frais et nous vous répondrons dans les 30 jours. Si vous décidez de nous envoyer un courriel, veuillez indiquer clairement dans votre demande les informations que vous souhaitez faire modifier, si vous souhaitez que vos données à caractère personnel soient supprimées de notre base de données ou si vous souhaitez limiter l'utilisation que nous faisons de vos données à caractère personnel. Veuillez noter que nous pouvons vous demander de vérifier votre identité avant de donner suite à votre demande, pour des raisons de sécurité.

Vous pouvez :

  1. Demander l'accès aux données à caractère personnel que nous traitons à votre sujet.
  2. Demander que nous corrigions des données à caractère personnel inexactes ou incomplètes vous concernant.
  3. Demander la suppression des données à caractère personnel vous concernant.
  4. Demander des restrictions, temporaires ou permanentes, sur notre traitement de certaines ou de toutes les données à caractère personnel vous concernant.
  5. Demander le transfert des données à caractère personnel à vous ou à un tiers lorsque nous traitons les données sur la base de votre autorisation ou d'un contrat avec vous, et lorsque notre traitement est automatisé ; et
  6. Refuser ou s'opposer à notre utilisation des données à caractère personnel vous concernant lorsque notre utilisation est fondée sur votre autorisation ou sur nos intérêts légitimes.

Retrait du consentement: Nous exercerons votre droit de retirer votre consentement par les moyens suivants :

  • Pour les autorisations de confidentialité acquises par le biais de configuration de système de l'appareil, votre consentement peut être retiré en modifiant les autorisations de l'appareil, notamment la localisation, l'appareil photo, l'album photo (photothèque/vidéothèque), le microphone, les paramètres Bluetooth, les notifications et d'autres fonctions connexes.
  • Déliez l'appareil intelligent par le biais de l'application, et les informations relatives au dispositif intelligent ne seront pas collectées.
  • Vous pouvez supprimer votre compte par: Moi>Paramètres>Compte>Compte et sécurité>Supprimer le compte.

Lorsque vous retirez votre consentement ou votre autorisation, nous pouvons ne pas être en mesure de continuer à vous fournir les produits ou services correspondants. Toutefois, le retrait de votre consentement ou de votre autorisation n'affectera pas le traitement des informations personnelles basé sur votre consentement avant le retrait.

Si vous estimez que vos droits en matière de Données à caractère personnel ont été violés, vous pouvez contacter l'autorité locale de protection des données et introduire une réclamation auprès d’elle, dans le pays de votre résidence habituelle, de votre lieu de travail ou du lieu de l'infraction présumée.

Sécurité

Nous utilisons des garanties physiques, administratives et techniques commercialement raisonnable pour préserver l'intégrité et la sécurité de vos Données à caractère personnel. Nous fournissons différentes stratégies de sécurité afin de garantir effectivement la sécurité de données de l'utilisateur et également de l'appareil. Quant à l'accès à l'appareil, des algorithmes exclusifs sont mis en place afin de garantir l'isolation des données, l'authentification de l'accès, et la requête d'une autorisation. Quant à la communication des données, la communication emploi des algorithmes de sécurité et les protocoles de transmission du cryptage et la transmission de cryptage d'information au niveau commercial basée sur les clés dynamiques sont soutenues. Quant au traitement des données, un filtrage précis des données et validation, une vérification complète des données sont mis en place. Quant à la conservation des données, toutes les informations confidentielles des utilisateurs seront cryptées en toute sécurité pour être conservées. Au cas où vous avez un juste motif à croire que votre interaction avec nous n'est plus sûre (par exemple si vous avez l'impression qu'un de vos comptes que vous avez enregistré auprès de notre société a été compromis) vous pouvez nous informer immédiatement du problème par courrier électronique à l'adresse courriel compliancemanager@sylvania-lighting.com

Conservation des données

Nous traitons vos Données à caractère personnel pendant la durée minimale nécessaire pour les finalités prévues dans la présente Politique de confidentialité, sauf s'il existe une spécifique obligation juridique qui nous impose de conserver les données pendant une période de conservation plus longue. Nous déterminons la période de conservation appropriée en fonction de la quantité, de la nature et de la sensibilité de vos Données à caractère personnel, et après la fin de la période de conservation, vos Données à caractère personnel seront détruites. Au cas où nous serions incapables de le faire pour des raisons techniques, nous garantissons que les mesures appropriées soient mises en place afin d'éviter une telle utilisation éventuelle au futur de vos Données à caractère personnel.

Vie privée des enfants

La protection de la vie privée des jeunes enfants joue un rôle particulièrement important pour nous. Les Services ne sont pas destinés aux personnes physiques de moins de dix-huit (18) ans, et nous demandons que ces personnes ne nous fournissent aucune Donnée à caractère personnel. Nous ne collectons pas sciemment des Données à caractère personnel des personnes de moins de dix-huit (18) ans, sauf si nous obtenons préalablement l'autorisation de son parent ou tuteur. Si nous apprenons que nous avons recueilli des données à caractère personnel auprès d'une personne âgée de moins de dix-huit (18) ans sans l'autorisation d'un parent ou d'un tuteur légal de cet enfant, nous prendrons des mesures pour supprimer ces informations.

Changement de cette Politique de confidentialité

Nous pouvons mettre à jour cette Politique de confidentialité afin de refléter les changements apportés à notre pratique du traitement de l'information. Au cas où un changement significatif y sera apporté, nous vous en informons par courrier électronique (à envoyer à l'adresse précisée sur votre compte) ou par une notification dans l'application de téléphone portable avant que ce changement ne prenne effet. Nous vous invitons de visiter cette page régulièrement pour obtenir les dernières informations concernant notre pratique de confidentialité.

Compétence juridictionnelle :

Dans la mesure où la politique de confidentialité locale et autres législations permettent, cette Politique reste régie par le Règlement (UE) 2016/679 du Parlement Européen et du Conseil relatif à la protection des personnes physiques à l'égard du traitement des Données à caractère personnel et à la libre circulation de ces données, et abrogeant la directive 95/46/CE (« Règlement général pour la protection des données personnelles » ou « RGPD ») et particulièrement les lois de la Hongrie. Nous nous engageons à respecter les dispositions de toutes les lois au cas où les dernières lois prévalent sur le RGPD.

Nous contacter :

Au cas où vous avez des questions concernant nos pratiques ou la présente Politique de confidentialité, n'hésitez pas à nous contacter à l'adresse suivante :

Feilo Sylvania International Group Kft.

Adresse postale : Duna Tower Building bât. « C » 5e étage, 22, rue Népfürdő, 1138 Budapest, Hongrie

Courriel : compliancemanager@sylvania-lighting.com

V1.0

Feilo Sylvania Privacy Policy - SylSmart Standalone


Effective Date: 19/05/2022.

Feilo Sylvania International Group Kft. and subsidiaries (“we”, “us”, “our”, “FSIG”) are committed to protecting your privacy. This Privacy Policy (“Policy”) describes our practices in connection with information privacy on Personal Data we process through your individual use of our application “SylSmart Standalone Application” or of any other Sylvania SylSmart product and solutions sold worldwide by FSIG and its affiliates.

Feilo Sylvania International Group Kft is a Feilo Sylvania company, based in Hungary (Duna Tower, Népfürdő utca 22, H.1138 Budapest, Hungary, registration number 01 09 304993).

Before you use our Products, please carefully read through this Policy and understand our purposes and practices of collection, processing of your Personal Data, including how we use, store, share and transfer Personal Data. In the Policy you will also find ways to execute your rights of access, update, delete or protect your Personal Data.

When you accept this Policy when you register with your Personal Data, or if you start to use our Products and does not expressly object to the contents of this Policy, we will consider that you fully understand and agree with this Policy. If you have any questions regarding this Policy, please do not hesitate to contact us via compliancemanager@sylvania-lighting.com.

We inform you that the Products are powered by Casambi software services The SylSmart Standalone Mobile application is powered by Casambi Technologies Oy (Bertel Jungin Aukio 1 E, 02600 Espoo, Finland, email: info@casambi.com, web: casambi.com). When you register with your Personal Data, you also accept the Casambi Privacy Policy available at https://casambi.com/privacy-policy/. For any data processing serving the analytic or marketing purposes of Casambi, the mentioned Casambi Privacy Policy will apply, in which activities Casambi shall qualify as data controller.

Definition

Personal Data means information generated, collected, recorded and/or stored, electronically or otherwise, that can be used to identify an individual or reflect the activity of an individual, either from that information alone, or from that information and other information we have access to about that individual.

Smart Devices refers to those computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit data that connect wirelessly to a network, including smart home appliances.

Apps refers to those mobile applications sold by FSIG and its affiliates that provide end users remote control to Smart Devices and with the ability to connect to the supplier IoT or Android Platform. For SylSmart Standalone, the application is powered by Casambi Technologies Oy.

 

What Personal Data Do We Collect?

In order to provide our services to you, we will ask you to provide necessary Personal Data that is required to provide those services. If you do not provide your Personal Data, we may not be able to provide you with our products or services.

  1. Information You Voluntarily Provide Us
    • Account or Profile Data: When you register an account with us, we may collect your name and contact details, such as your email address, phone number, username, photos if the User opts to upload such, and login credentials. For certain customers we collect business representative such as organizational title, phone number, email address. During your interaction with our products, we may further collect your nickname, profile picture, country code, language preference or time zone information into your account.

1.2 Feedback: When using feedback and suggestion features in our Products, we will collect your email address, mobile phone number and your feedback content and ratings to address your problems and solve device failures on a timely basis, or to self-evaluate our performance.

  1. Information We Collect Automatically

2.1 Device Information: When you interact with our Product, we automatically collect device information, such as the MAC address of your devices, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information.

2.2 Usage Data: During your interaction with our Sites and Services, we automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our Sites and Services.

2.3 Log Information: When you use our app, the system and exception log may be uploaded.

Please note that one cannot identify a specific individual by using Device Information or Log Information alone. However, if these types of non-personal information, combined with other information, may be used to identify a specific individual, such non-personal information will be treated as Personal Data. Unless we have obtained your consent or unless otherwise provided by data protection laws and regulations, we will anonymize and desensitize such non-personal information.

2.3.1 Location Information: When you enable location-based functions through permission settings on your mobile device, we will collect and process your location information to enable certain functions, such as pairing with your Smart Devices. Also, we may collect information about your real-time precise or non-precise geo-location when you use SylSmart Standalone Application

Based on your consent, when you enable the geo-fence feature on the Products, your location information will be generated and shared with Google Map or Apple Map services. Please note that Google and Apple have corresponding data protection measures, which you may refer to Google Data Protection Terms for more details: https://privacy.google.com/businesses/gdprservices, while Apple’s terms are available at https://www.apple.com/legal/privacy/data/en/apple-maps/. You may reject such use of your location information by managing the permission settings in the Products, upon which we will cease to collect and use your location information.

  1. Smart Devices Related Information:

3.1 Basic Information of Smart Devices: When you connect your Smart Devices with our Products or Services, we may collect basic information about your Smart Devices such as device name, device ID, online status, activation time, firmware version, and upgrade information.

3.2 Information Reported by Smart Devices: Depending on the different Smart Devices you elect to connect with our SylSmart Standalone Application, we may collect different information reported by your Smart Devices. For example, product code, product ID, status, access type, local key, software version, protocol version.

  1. Any Other Analytic Information Collected by the Application (Casambi) according to the Casambi Privacy Policy https://casambi.com/privacy-policy/.

Purposes and Legal Basis for Processing Personal Data

The purpose for which we may process information about you are as follows:

  1. Provide You Services: We process your account and profile data, device information, usage data, location information, and Smart Device related information to provide you with our Products and Services that you have requested or purchased. The legal basis for this processing is to perform our contract with you according to our Terms of Use.,
  2. Non-marketing Communication: We process your Personal Data to send you important information regarding the Services, changes to our terms, conditions, and policies and/or other administrative information. Because this information may be important, you may not opt-out of receiving such communications. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
  3. Legal Compliance: We may process your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

If there is any change in the purposes for processing your personal data, we will inform such change to you via email and/or a prominent notice on our website of such changes of purposes, and choices you may have regarding your Personal Data.

Who Do We Share Personal Data With?

At FSIG we only share Personal Data in ways that we tell you about. We may share your Personal Data with the following recipients:

  1. To our third-party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.
  2. To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your Personal Data, and choices you may have regarding your Personal Data.
  3. As we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
  4. To subsidiaries or affiliates within our corporate family, to carry out regular business activities.
  5. Where services are provided on a Microsoft platform (Azure Map), Microsoft Corporation shall be deemed as our data processor. In this case the policies and the connected general terms of the Microsoft Online Services will also be applicable.

International Transfer of Information Collected

To facilitate our operation, we may transfer, store and process your Personal Data in jurisdictions other than where you live. Laws in these countries may differ from the laws applicable to your country of residence. If your data is transferred outside the European Economic Area, adequate protections are put in place to ensure the protection of your Personal Data.

If you would like further detail on the safeguards we have in place, you can contact us directly as described in this Privacy Policy.

Your Rights Relating to Your Personal Data

We respect your rights and control over your Personal Data. You may exercise any of the following rights via emailing us at compliancemanager@sylvania-lighting.com, or via the route of Feedback embedded in the App: More > App Settings > Send feedback.

You do not have to pay a fee and we will respond you within 30 days. If you decide to email us, in your request, please make clear what information you would like to have changed, whether you would like to have your Personal Data deleted from our database or otherwise let us know what limitations you would like to put on our use of your Personal Data. Please note that we may ask you to verify your identity before taking further action on your request, for security purposes.

You may:

  1. Request access to the Personal Data that we process about you.
  2. Request that we correct inaccurate or incomplete Personal Data about you.
  3. Request deletion of Personal Data about you.
  4. Request restrictions, temporarily or permanently, on our processing of some or all Personal Data about you.
  5. Request transfer of Personal Data to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and
  6. Opt-out or object to our use of Personal Data about you where our use is based on your consent or our legitimate interests.

Withdrawal of consent: We will exercise your privacy right to withdraw consent through the following approaches:

  • For privacy permissions acquired through device system settings, your consent can be withdrawn by changing device permissions, including location, camera, photo album (picture library/video library), microphone, Bluetooth settings, notifications and other related functions.
  • Unbind the Smart Device through the app, and the information related to the Smart Device will not be collected.
  • You can delete your account via: Me>Settings>Account>Account and Security>Delete Account .

When you withdraw your consent or authorization, we may not be able to continue to provide you with the products or services correspondingly. However, your withdrawal of your consent or authorization will not affect the processing of personal information based on your consent before the withdrawal.

If you feel that your personal data rights have been breached, you can contact and lodge a complaint with the local data protection authority, in the country of your habitual residence, place of work or place of the alleged infringement.

Security

We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your Personal Data. We provide various security strategies to effectively ensure data security of user and device. As for device access proprietary algorithms are employed to ensure data isolation, access authentication, applying for authorization. As for data communication, communication using security algorithms and transmission encryption protocols and commercial level information encryption transmission based on dynamic keys are supported. As for data processing, strict data filtering and validation and complete data audit are applied. As for data storage, all confidential information of users will be safely encrypted for storage. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you could immediately notify us of the problem by emailing compliancemanager@sylvania-lighting.com

Do we do any monitoring involving processing of your personal information?

In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.

We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.

Data Retention

We process your Personal Data for the minimum period necessary for the purposes set out in this Privacy Policy unless there is a specific legal requirement for us to keep the data for a longer retention period. We determine the appropriate retention period based on the amount, nature, and sensitivity of your Personal Data, and after the retention period ends, we will destruct your Personal Data. When we are unable to do so for technical reasons, we will ensure that appropriate measures are put in place to prevent any further such use of your Personal Data.

Children’s Privacy

Protecting the privacy of young children is especially important to us. The Services are not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide any Personal Data to us. We do not knowingly collect Personal Data from anyone under the age of eighteen (18) unless we first obtain permission from that child’s parent or legal guardian. If we become aware that we have collected Personal Data from anyone under the age of eighteen (18) without permission from that child’s parent or legal guardian, we will take steps to remove that information.

Cookie Policy

The Feilo Sylvania Group uses Cookies. To learn more and for a detailed cookie notice, we refer to our Cookie Policy.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (send to the e-mail address specified in your account) or by means of a notice in the mobile applications prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Jurisdiction:

To the extent the local applicable data privacy and other laws allow, this Policy shall be governed by Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons about the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“General Data Protection Regulation” or “GDPR”) and particularly the laws of Hungary. We undertake to follow the prescriptions of all applicable laws in case the latter laws prevail over the GDPR.

Contact Us

If you have any questions about our practices or this Privacy Policy, please contact us as follows:

Feilo Sylvania International Group Kft.

Postal Mailing Address: Duna Tower, Népfürdő u 22., 1138 Budapest, Hungary

Email: compliancemanager@sylvania-lighting.com

V1.0

Feilo Sylvania Privacy Policy - SylSmart Standalone


Effective Date: 19/05/2022.

Feilo Sylvania International Group Kft. and subsidiaries (“we”, “us”, “our”, “FSIG”) are committed to protecting your privacy. This Privacy Policy (“Policy”) describes our practices in connection with information privacy on Personal Data we process through your individual use of our application “SylSmart Standalone Application” or of any other Sylvania SylSmart product and solutions sold worldwide by FSIG and its affiliates.

Feilo Sylvania International Group Kft is a Feilo Sylvania company, based in Hungary (Duna Tower, Népfürdő utca 22, H.1138 Budapest, Hungary, registration number 01 09 304993).

Before you use our Products, please carefully read through this Policy and understand our purposes and practices of collection, processing of your Personal Data, including how we use, store, share and transfer Personal Data. In the Policy you will also find ways to execute your rights of access, update, delete or protect your Personal Data.

When you accept this Policy when you register with your Personal Data, or if you start to use our Products and does not expressly object to the contents of this Policy, we will consider that you fully understand and agree with this Policy. If you have any questions regarding this Policy, please do not hesitate to contact us via compliancemanager@sylvania-lighting.com.

We inform you that the Products are powered by Casambi software services The SylSmart Standalone Mobile application is powered by Casambi Technologies Oy (Bertel Jungin Aukio 1 E, 02600 Espoo, Finland, email: info@casambi.com, web: casambi.com). When you register with your Personal Data, you also accept the Casambi Privacy Policy available at https://casambi.com/privacy-policy/. For any data processing serving the analytic or marketing purposes of Casambi, the mentioned Casambi Privacy Policy will apply, in which activities Casambi shall qualify as data controller.

Definition

Personal Data means information generated, collected, recorded and/or stored, electronically or otherwise, that can be used to identify an individual or reflect the activity of an individual, either from that information alone, or from that information and other information we have access to about that individual.

Smart Devices refers to those computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit data that connect wirelessly to a network, including smart home appliances.

Apps refers to those mobile applications sold by FSIG and its affiliates that provide end users remote control to Smart Devices and with the ability to connect to the supplier IoT or Android Platform. For SylSmart Standalone, the application is powered by Casambi Technologies Oy.

 

What Personal Data Do We Collect?

In order to provide our services to you, we will ask you to provide necessary Personal Data that is required to provide those services. If you do not provide your Personal Data, we may not be able to provide you with our products or services.

  1. Information You Voluntarily Provide Us
    • Account or Profile Data: When you register an account with us, we may collect your name and contact details, such as your email address, phone number, username, photos if the User opts to upload such, and login credentials. For certain customers we collect business representative such as organizational title, phone number, email address. During your interaction with our products, we may further collect your nickname, profile picture, country code, language preference or time zone information into your account.

1.2 Feedback: When using feedback and suggestion features in our Products, we will collect your email address, mobile phone number and your feedback content and ratings to address your problems and solve device failures on a timely basis, or to self-evaluate our performance.

  1. Information We Collect Automatically

2.1 Device Information: When you interact with our Product, we automatically collect device information, such as the MAC address of your devices, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information.

2.2 Usage Data: During your interaction with our Sites and Services, we automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our Sites and Services.

2.3 Log Information: When you use our app, the system and exception log may be uploaded.

Please note that one cannot identify a specific individual by using Device Information or Log Information alone. However, if these types of non-personal information, combined with other information, may be used to identify a specific individual, such non-personal information will be treated as Personal Data. Unless we have obtained your consent or unless otherwise provided by data protection laws and regulations, we will anonymize and desensitize such non-personal information.

2.3.1 Location Information: When you enable location-based functions through permission settings on your mobile device, we will collect and process your location information to enable certain functions, such as pairing with your Smart Devices. Also, we may collect information about your real-time precise or non-precise geo-location when you use SylSmart Standalone Application

Based on your consent, when you enable the geo-fence feature on the Products, your location information will be generated and shared with Google Map or Apple Map services. Please note that Google and Apple have corresponding data protection measures, which you may refer to Google Data Protection Terms for more details: https://privacy.google.com/businesses/gdprservices, while Apple’s terms are available at https://www.apple.com/legal/privacy/data/en/apple-maps/. You may reject such use of your location information by managing the permission settings in the Products, upon which we will cease to collect and use your location information.

  1. Smart Devices Related Information:

3.1 Basic Information of Smart Devices: When you connect your Smart Devices with our Products or Services, we may collect basic information about your Smart Devices such as device name, device ID, online status, activation time, firmware version, and upgrade information.

3.2 Information Reported by Smart Devices: Depending on the different Smart Devices you elect to connect with our SylSmart Standalone Application, we may collect different information reported by your Smart Devices. For example, product code, product ID, status, access type, local key, software version, protocol version.

  1. Any Other Analytic Information Collected by the Application (Casambi) according to the Casambi Privacy Policy https://casambi.com/privacy-policy/.

Purposes and Legal Basis for Processing Personal Data

The purpose for which we may process information about you are as follows:

  1. Provide You Services: We process your account and profile data, device information, usage data, location information, and Smart Device related information to provide you with our Products and Services that you have requested or purchased. The legal basis for this processing is to perform our contract with you according to our Terms of Use.,
  2. Non-marketing Communication: We process your Personal Data to send you important information regarding the Services, changes to our terms, conditions, and policies and/or other administrative information. Because this information may be important, you may not opt-out of receiving such communications. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
  3. Legal Compliance: We may process your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

If there is any change in the purposes for processing your personal data, we will inform such change to you via email and/or a prominent notice on our website of such changes of purposes, and choices you may have regarding your Personal Data.

Who Do We Share Personal Data With?

At FSIG we only share Personal Data in ways that we tell you about. We may share your Personal Data with the following recipients:

  1. To our third-party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.
  2. To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your Personal Data, and choices you may have regarding your Personal Data.
  3. As we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
  4. To subsidiaries or affiliates within our corporate family, to carry out regular business activities.
  5. Where services are provided on a Microsoft platform (Azure Map), Microsoft Corporation shall be deemed as our data processor. In this case the policies and the connected general terms of the Microsoft Online Services will also be applicable.

International Transfer of Information Collected

To facilitate our operation, we may transfer, store and process your Personal Data in jurisdictions other than where you live. Laws in these countries may differ from the laws applicable to your country of residence. If your data is transferred outside the European Economic Area, adequate protections are put in place to ensure the protection of your Personal Data.

If you would like further detail on the safeguards we have in place, you can contact us directly as described in this Privacy Policy.

Your Rights Relating to Your Personal Data

We respect your rights and control over your Personal Data. You may exercise any of the following rights via emailing us at compliancemanager@sylvania-lighting.com, or via the route of Feedback embedded in the App: More > App Settings > Send feedback.

You do not have to pay a fee and we will respond you within 30 days. If you decide to email us, in your request, please make clear what information you would like to have changed, whether you would like to have your Personal Data deleted from our database or otherwise let us know what limitations you would like to put on our use of your Personal Data. Please note that we may ask you to verify your identity before taking further action on your request, for security purposes.

You may:

  1. Request access to the Personal Data that we process about you.
  2. Request that we correct inaccurate or incomplete Personal Data about you.
  3. Request deletion of Personal Data about you.
  4. Request restrictions, temporarily or permanently, on our processing of some or all Personal Data about you.
  5. Request transfer of Personal Data to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and
  6. Opt-out or object to our use of Personal Data about you where our use is based on your consent or our legitimate interests.

Withdrawal of consent: We will exercise your privacy right to withdraw consent through the following approaches:

  • For privacy permissions acquired through device system settings, your consent can be withdrawn by changing device permissions, including location, camera, photo album (picture library/video library), microphone, Bluetooth settings, notifications and other related functions.
  • Unbind the Smart Device through the app, and the information related to the Smart Device will not be collected.
  • You can delete your account via: Me>Settings>Account>Account and Security>Delete Account .

When you withdraw your consent or authorization, we may not be able to continue to provide you with the products or services correspondingly. However, your withdrawal of your consent or authorization will not affect the processing of personal information based on your consent before the withdrawal.

If you feel that your personal data rights have been breached, you can contact and lodge a complaint with the local data protection authority, in the country of your habitual residence, place of work or place of the alleged infringement.

Security

We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your Personal Data. We provide various security strategies to effectively ensure data security of user and device. As for device access proprietary algorithms are employed to ensure data isolation, access authentication, applying for authorization. As for data communication, communication using security algorithms and transmission encryption protocols and commercial level information encryption transmission based on dynamic keys are supported. As for data processing, strict data filtering and validation and complete data audit are applied. As for data storage, all confidential information of users will be safely encrypted for storage. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you could immediately notify us of the problem by emailing compliancemanager@sylvania-lighting.com

Do we do any monitoring involving processing of your personal information?

In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.

We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.

Data Retention

We process your Personal Data for the minimum period necessary for the purposes set out in this Privacy Policy unless there is a specific legal requirement for us to keep the data for a longer retention period. We determine the appropriate retention period based on the amount, nature, and sensitivity of your Personal Data, and after the retention period ends, we will destruct your Personal Data. When we are unable to do so for technical reasons, we will ensure that appropriate measures are put in place to prevent any further such use of your Personal Data.

Children’s Privacy

Protecting the privacy of young children is especially important to us. The Services are not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide any Personal Data to us. We do not knowingly collect Personal Data from anyone under the age of eighteen (18) unless we first obtain permission from that child’s parent or legal guardian. If we become aware that we have collected Personal Data from anyone under the age of eighteen (18) without permission from that child’s parent or legal guardian, we will take steps to remove that information.

Cookie Policy

The Feilo Sylvania Group uses Cookies. To learn more and for a detailed cookie notice, we refer to our Cookie Policy.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (send to the e-mail address specified in your account) or by means of a notice in the mobile applications prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Jurisdiction:

To the extent the local applicable data privacy and other laws allow, this Policy shall be governed by Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons about the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“General Data Protection Regulation” or “GDPR”) and particularly the laws of Hungary. We undertake to follow the prescriptions of all applicable laws in case the latter laws prevail over the GDPR.

Contact Us

If you have any questions about our practices or this Privacy Policy, please contact us as follows:

Feilo Sylvania International Group Kft.

Postal Mailing Address: Duna Tower, Népfürdő u 22., 1138 Budapest, Hungary

Email: compliancemanager@sylvania-lighting.com

V1.0

Feilo Sylvania Privacy Policy - SylSmart Standalone


Effective Date: 19/05/2022.

Feilo Sylvania International Group Kft. and subsidiaries (“we”, “us”, “our”, “FSIG”) are committed to protecting your privacy. This Privacy Policy (“Policy”) describes our practices in connection with information privacy on Personal Data we process through your individual use of our application “SylSmart Standalone Application” or of any other Sylvania SylSmart product and solutions sold worldwide by FSIG and its affiliates.

Feilo Sylvania International Group Kft is a Feilo Sylvania company, based in Hungary (Duna Tower, Népfürdő utca 22, H.1138 Budapest, Hungary, registration number 01 09 304993).

Before you use our Products, please carefully read through this Policy and understand our purposes and practices of collection, processing of your Personal Data, including how we use, store, share and transfer Personal Data. In the Policy you will also find ways to execute your rights of access, update, delete or protect your Personal Data.

When you accept this Policy when you register with your Personal Data, or if you start to use our Products and does not expressly object to the contents of this Policy, we will consider that you fully understand and agree with this Policy. If you have any questions regarding this Policy, please do not hesitate to contact us via compliancemanager@sylvania-lighting.com.

We inform you that the Products are powered by Casambi software services The SylSmart Standalone Mobile application is powered by Casambi Technologies Oy (Bertel Jungin Aukio 1 E, 02600 Espoo, Finland, email: info@casambi.com, web: casambi.com). When you register with your Personal Data, you also accept the Casambi Privacy Policy available at https://casambi.com/privacy-policy/. For any data processing serving the analytic or marketing purposes of Casambi, the mentioned Casambi Privacy Policy will apply, in which activities Casambi shall qualify as data controller.

Definition

Personal Data means information generated, collected, recorded and/or stored, electronically or otherwise, that can be used to identify an individual or reflect the activity of an individual, either from that information alone, or from that information and other information we have access to about that individual.

Smart Devices refers to those computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit data that connect wirelessly to a network, including smart home appliances.

Apps refers to those mobile applications sold by FSIG and its affiliates that provide end users remote control to Smart Devices and with the ability to connect to the supplier IoT or Android Platform. For SylSmart Standalone, the application is powered by Casambi Technologies Oy.

 

What Personal Data Do We Collect?

In order to provide our services to you, we will ask you to provide necessary Personal Data that is required to provide those services. If you do not provide your Personal Data, we may not be able to provide you with our products or services.

  1. Information You Voluntarily Provide Us
    • Account or Profile Data: When you register an account with us, we may collect your name and contact details, such as your email address, phone number, username, photos if the User opts to upload such, and login credentials. For certain customers we collect business representative such as organizational title, phone number, email address. During your interaction with our products, we may further collect your nickname, profile picture, country code, language preference or time zone information into your account.

1.2 Feedback: When using feedback and suggestion features in our Products, we will collect your email address, mobile phone number and your feedback content and ratings to address your problems and solve device failures on a timely basis, or to self-evaluate our performance.

  1. Information We Collect Automatically

2.1 Device Information: When you interact with our Product, we automatically collect device information, such as the MAC address of your devices, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information.

2.2 Usage Data: During your interaction with our Sites and Services, we automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our Sites and Services.

2.3 Log Information: When you use our app, the system and exception log may be uploaded.

Please note that one cannot identify a specific individual by using Device Information or Log Information alone. However, if these types of non-personal information, combined with other information, may be used to identify a specific individual, such non-personal information will be treated as Personal Data. Unless we have obtained your consent or unless otherwise provided by data protection laws and regulations, we will anonymize and desensitize such non-personal information.

2.3.1 Location Information: When you enable location-based functions through permission settings on your mobile device, we will collect and process your location information to enable certain functions, such as pairing with your Smart Devices. Also, we may collect information about your real-time precise or non-precise geo-location when you use SylSmart Standalone Application

Based on your consent, when you enable the geo-fence feature on the Products, your location information will be generated and shared with Google Map or Apple Map services. Please note that Google and Apple have corresponding data protection measures, which you may refer to Google Data Protection Terms for more details: https://privacy.google.com/businesses/gdprservices, while Apple’s terms are available at https://www.apple.com/legal/privacy/data/en/apple-maps/. You may reject such use of your location information by managing the permission settings in the Products, upon which we will cease to collect and use your location information.

  1. Smart Devices Related Information:

3.1 Basic Information of Smart Devices: When you connect your Smart Devices with our Products or Services, we may collect basic information about your Smart Devices such as device name, device ID, online status, activation time, firmware version, and upgrade information.

3.2 Information Reported by Smart Devices: Depending on the different Smart Devices you elect to connect with our SylSmart Standalone Application, we may collect different information reported by your Smart Devices. For example, product code, product ID, status, access type, local key, software version, protocol version.

  1. Any Other Analytic Information Collected by the Application (Casambi) according to the Casambi Privacy Policy https://casambi.com/privacy-policy/.

Purposes and Legal Basis for Processing Personal Data

The purpose for which we may process information about you are as follows:

  1. Provide You Services: We process your account and profile data, device information, usage data, location information, and Smart Device related information to provide you with our Products and Services that you have requested or purchased. The legal basis for this processing is to perform our contract with you according to our Terms of Use.,
  2. Non-marketing Communication: We process your Personal Data to send you important information regarding the Services, changes to our terms, conditions, and policies and/or other administrative information. Because this information may be important, you may not opt-out of receiving such communications. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
  3. Legal Compliance: We may process your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

If there is any change in the purposes for processing your personal data, we will inform such change to you via email and/or a prominent notice on our website of such changes of purposes, and choices you may have regarding your Personal Data.

Who Do We Share Personal Data With?

At FSIG we only share Personal Data in ways that we tell you about. We may share your Personal Data with the following recipients:

  1. To our third-party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.
  2. To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your Personal Data, and choices you may have regarding your Personal Data.
  3. As we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
  4. To subsidiaries or affiliates within our corporate family, to carry out regular business activities.
  5. Where services are provided on a Microsoft platform (Azure Map), Microsoft Corporation shall be deemed as our data processor. In this case the policies and the connected general terms of the Microsoft Online Services will also be applicable.

International Transfer of Information Collected

To facilitate our operation, we may transfer, store and process your Personal Data in jurisdictions other than where you live. Laws in these countries may differ from the laws applicable to your country of residence. If your data is transferred outside the European Economic Area, adequate protections are put in place to ensure the protection of your Personal Data.

If you would like further detail on the safeguards we have in place, you can contact us directly as described in this Privacy Policy.

Your Rights Relating to Your Personal Data

We respect your rights and control over your Personal Data. You may exercise any of the following rights via emailing us at compliancemanager@sylvania-lighting.com, or via the route of Feedback embedded in the App: More > App Settings > Send feedback.

You do not have to pay a fee and we will respond you within 30 days. If you decide to email us, in your request, please make clear what information you would like to have changed, whether you would like to have your Personal Data deleted from our database or otherwise let us know what limitations you would like to put on our use of your Personal Data. Please note that we may ask you to verify your identity before taking further action on your request, for security purposes.

You may:

  1. Request access to the Personal Data that we process about you.
  2. Request that we correct inaccurate or incomplete Personal Data about you.
  3. Request deletion of Personal Data about you.
  4. Request restrictions, temporarily or permanently, on our processing of some or all Personal Data about you.
  5. Request transfer of Personal Data to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and
  6. Opt-out or object to our use of Personal Data about you where our use is based on your consent or our legitimate interests.

Withdrawal of consent: We will exercise your privacy right to withdraw consent through the following approaches:

  • For privacy permissions acquired through device system settings, your consent can be withdrawn by changing device permissions, including location, camera, photo album (picture library/video library), microphone, Bluetooth settings, notifications and other related functions.
  • Unbind the Smart Device through the app, and the information related to the Smart Device will not be collected.
  • You can delete your account via: Me>Settings>Account>Account and Security>Delete Account .

When you withdraw your consent or authorization, we may not be able to continue to provide you with the products or services correspondingly. However, your withdrawal of your consent or authorization will not affect the processing of personal information based on your consent before the withdrawal.

If you feel that your personal data rights have been breached, you can contact and lodge a complaint with the local data protection authority, in the country of your habitual residence, place of work or place of the alleged infringement.

Security

We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your Personal Data. We provide various security strategies to effectively ensure data security of user and device. As for device access proprietary algorithms are employed to ensure data isolation, access authentication, applying for authorization. As for data communication, communication using security algorithms and transmission encryption protocols and commercial level information encryption transmission based on dynamic keys are supported. As for data processing, strict data filtering and validation and complete data audit are applied. As for data storage, all confidential information of users will be safely encrypted for storage. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you could immediately notify us of the problem by emailing compliancemanager@sylvania-lighting.com

Do we do any monitoring involving processing of your personal information?

In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.

We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.

Data Retention

We process your Personal Data for the minimum period necessary for the purposes set out in this Privacy Policy unless there is a specific legal requirement for us to keep the data for a longer retention period. We determine the appropriate retention period based on the amount, nature, and sensitivity of your Personal Data, and after the retention period ends, we will destruct your Personal Data. When we are unable to do so for technical reasons, we will ensure that appropriate measures are put in place to prevent any further such use of your Personal Data.

Children’s Privacy

Protecting the privacy of young children is especially important to us. The Services are not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide any Personal Data to us. We do not knowingly collect Personal Data from anyone under the age of eighteen (18) unless we first obtain permission from that child’s parent or legal guardian. If we become aware that we have collected Personal Data from anyone under the age of eighteen (18) without permission from that child’s parent or legal guardian, we will take steps to remove that information.

Cookie Policy

The Feilo Sylvania Group uses Cookies. To learn more and for a detailed cookie notice, we refer to our Cookie Policy.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (send to the e-mail address specified in your account) or by means of a notice in the mobile applications prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Jurisdiction:

To the extent the local applicable data privacy and other laws allow, this Policy shall be governed by Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons about the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“General Data Protection Regulation” or “GDPR”) and particularly the laws of Hungary. We undertake to follow the prescriptions of all applicable laws in case the latter laws prevail over the GDPR.

Contact Us

If you have any questions about our practices or this Privacy Policy, please contact us as follows:

Feilo Sylvania International Group Kft.

Postal Mailing Address: Duna Tower, Népfürdő u 22., 1138 Budapest, Hungary

Email: compliancemanager@sylvania-lighting.com

V1.0

Feilo Sylvania Privacy Policy - SylSmart Standalone


Effective Date: 19/05/2022.

Feilo Sylvania International Group Kft. and subsidiaries (“we”, “us”, “our”, “FSIG”) are committed to protecting your privacy. This Privacy Policy (“Policy”) describes our practices in connection with information privacy on Personal Data we process through your individual use of our application “SylSmart Standalone Application” or of any other Sylvania SylSmart product and solutions sold worldwide by FSIG and its affiliates.

Feilo Sylvania International Group Kft is a Feilo Sylvania company, based in Hungary (Duna Tower, Népfürdő utca 22, H.1138 Budapest, Hungary, registration number 01 09 304993).

Before you use our Products, please carefully read through this Policy and understand our purposes and practices of collection, processing of your Personal Data, including how we use, store, share and transfer Personal Data. In the Policy you will also find ways to execute your rights of access, update, delete or protect your Personal Data.

When you accept this Policy when you register with your Personal Data, or if you start to use our Products and does not expressly object to the contents of this Policy, we will consider that you fully understand and agree with this Policy. If you have any questions regarding this Policy, please do not hesitate to contact us via compliancemanager@sylvania-lighting.com.

We inform you that the Products are powered by Casambi software services The SylSmart Standalone Mobile application is powered by Casambi Technologies Oy (Bertel Jungin Aukio 1 E, 02600 Espoo, Finland, email: info@casambi.com, web: casambi.com). When you register with your Personal Data, you also accept the Casambi Privacy Policy available at https://casambi.com/privacy-policy/. For any data processing serving the analytic or marketing purposes of Casambi, the mentioned Casambi Privacy Policy will apply, in which activities Casambi shall qualify as data controller.

Definition

Personal Data means information generated, collected, recorded and/or stored, electronically or otherwise, that can be used to identify an individual or reflect the activity of an individual, either from that information alone, or from that information and other information we have access to about that individual.

Smart Devices refers to those computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit data that connect wirelessly to a network, including smart home appliances.

Apps refers to those mobile applications sold by FSIG and its affiliates that provide end users remote control to Smart Devices and with the ability to connect to the supplier IoT or Android Platform. For SylSmart Standalone, the application is powered by Casambi Technologies Oy.

 

What Personal Data Do We Collect?

In order to provide our services to you, we will ask you to provide necessary Personal Data that is required to provide those services. If you do not provide your Personal Data, we may not be able to provide you with our products or services.

  1. Information You Voluntarily Provide Us
    • Account or Profile Data: When you register an account with us, we may collect your name and contact details, such as your email address, phone number, username, photos if the User opts to upload such, and login credentials. For certain customers we collect business representative such as organizational title, phone number, email address. During your interaction with our products, we may further collect your nickname, profile picture, country code, language preference or time zone information into your account.

1.2 Feedback: When using feedback and suggestion features in our Products, we will collect your email address, mobile phone number and your feedback content and ratings to address your problems and solve device failures on a timely basis, or to self-evaluate our performance.

  1. Information We Collect Automatically

2.1 Device Information: When you interact with our Product, we automatically collect device information, such as the MAC address of your devices, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information.

2.2 Usage Data: During your interaction with our Sites and Services, we automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our Sites and Services.

2.3 Log Information: When you use our app, the system and exception log may be uploaded.

Please note that one cannot identify a specific individual by using Device Information or Log Information alone. However, if these types of non-personal information, combined with other information, may be used to identify a specific individual, such non-personal information will be treated as Personal Data. Unless we have obtained your consent or unless otherwise provided by data protection laws and regulations, we will anonymize and desensitize such non-personal information.

2.3.1 Location Information: When you enable location-based functions through permission settings on your mobile device, we will collect and process your location information to enable certain functions, such as pairing with your Smart Devices. Also, we may collect information about your real-time precise or non-precise geo-location when you use SylSmart Standalone Application

Based on your consent, when you enable the geo-fence feature on the Products, your location information will be generated and shared with Google Map or Apple Map services. Please note that Google and Apple have corresponding data protection measures, which you may refer to Google Data Protection Terms for more details: https://privacy.google.com/businesses/gdprservices, while Apple’s terms are available at https://www.apple.com/legal/privacy/data/en/apple-maps/. You may reject such use of your location information by managing the permission settings in the Products, upon which we will cease to collect and use your location information.

  1. Smart Devices Related Information:

3.1 Basic Information of Smart Devices: When you connect your Smart Devices with our Products or Services, we may collect basic information about your Smart Devices such as device name, device ID, online status, activation time, firmware version, and upgrade information.

3.2 Information Reported by Smart Devices: Depending on the different Smart Devices you elect to connect with our SylSmart Standalone Application, we may collect different information reported by your Smart Devices. For example, product code, product ID, status, access type, local key, software version, protocol version.

  1. Any Other Analytic Information Collected by the Application (Casambi) according to the Casambi Privacy Policy https://casambi.com/privacy-policy/.

Purposes and Legal Basis for Processing Personal Data

The purpose for which we may process information about you are as follows:

  1. Provide You Services: We process your account and profile data, device information, usage data, location information, and Smart Device related information to provide you with our Products and Services that you have requested or purchased. The legal basis for this processing is to perform our contract with you according to our Terms of Use.,
  2. Non-marketing Communication: We process your Personal Data to send you important information regarding the Services, changes to our terms, conditions, and policies and/or other administrative information. Because this information may be important, you may not opt-out of receiving such communications. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
  3. Legal Compliance: We may process your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

If there is any change in the purposes for processing your personal data, we will inform such change to you via email and/or a prominent notice on our website of such changes of purposes, and choices you may have regarding your Personal Data.

Who Do We Share Personal Data With?

At FSIG we only share Personal Data in ways that we tell you about. We may share your Personal Data with the following recipients:

  1. To our third-party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.
  2. To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your Personal Data, and choices you may have regarding your Personal Data.
  3. As we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
  4. To subsidiaries or affiliates within our corporate family, to carry out regular business activities.
  5. Where services are provided on a Microsoft platform (Azure Map), Microsoft Corporation shall be deemed as our data processor. In this case the policies and the connected general terms of the Microsoft Online Services will also be applicable.

International Transfer of Information Collected

To facilitate our operation, we may transfer, store and process your Personal Data in jurisdictions other than where you live. Laws in these countries may differ from the laws applicable to your country of residence. If your data is transferred outside the European Economic Area, adequate protections are put in place to ensure the protection of your Personal Data.

If you would like further detail on the safeguards we have in place, you can contact us directly as described in this Privacy Policy.

Your Rights Relating to Your Personal Data

We respect your rights and control over your Personal Data. You may exercise any of the following rights via emailing us at compliancemanager@sylvania-lighting.com, or via the route of Feedback embedded in the App: More > App Settings > Send feedback.

You do not have to pay a fee and we will respond you within 30 days. If you decide to email us, in your request, please make clear what information you would like to have changed, whether you would like to have your Personal Data deleted from our database or otherwise let us know what limitations you would like to put on our use of your Personal Data. Please note that we may ask you to verify your identity before taking further action on your request, for security purposes.

You may:

  1. Request access to the Personal Data that we process about you.
  2. Request that we correct inaccurate or incomplete Personal Data about you.
  3. Request deletion of Personal Data about you.
  4. Request restrictions, temporarily or permanently, on our processing of some or all Personal Data about you.
  5. Request transfer of Personal Data to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and
  6. Opt-out or object to our use of Personal Data about you where our use is based on your consent or our legitimate interests.

Withdrawal of consent: We will exercise your privacy right to withdraw consent through the following approaches:

  • For privacy permissions acquired through device system settings, your consent can be withdrawn by changing device permissions, including location, camera, photo album (picture library/video library), microphone, Bluetooth settings, notifications and other related functions.
  • Unbind the Smart Device through the app, and the information related to the Smart Device will not be collected.
  • You can delete your account via: Me>Settings>Account>Account and Security>Delete Account .

When you withdraw your consent or authorization, we may not be able to continue to provide you with the products or services correspondingly. However, your withdrawal of your consent or authorization will not affect the processing of personal information based on your consent before the withdrawal.

If you feel that your personal data rights have been breached, you can contact and lodge a complaint with the local data protection authority, in the country of your habitual residence, place of work or place of the alleged infringement.

Security

We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your Personal Data. We provide various security strategies to effectively ensure data security of user and device. As for device access proprietary algorithms are employed to ensure data isolation, access authentication, applying for authorization. As for data communication, communication using security algorithms and transmission encryption protocols and commercial level information encryption transmission based on dynamic keys are supported. As for data processing, strict data filtering and validation and complete data audit are applied. As for data storage, all confidential information of users will be safely encrypted for storage. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you could immediately notify us of the problem by emailing compliancemanager@sylvania-lighting.com

Do we do any monitoring involving processing of your personal information?

In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.

We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.

Data Retention

We process your Personal Data for the minimum period necessary for the purposes set out in this Privacy Policy unless there is a specific legal requirement for us to keep the data for a longer retention period. We determine the appropriate retention period based on the amount, nature, and sensitivity of your Personal Data, and after the retention period ends, we will destruct your Personal Data. When we are unable to do so for technical reasons, we will ensure that appropriate measures are put in place to prevent any further such use of your Personal Data.

Children’s Privacy

Protecting the privacy of young children is especially important to us. The Services are not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide any Personal Data to us. We do not knowingly collect Personal Data from anyone under the age of eighteen (18) unless we first obtain permission from that child’s parent or legal guardian. If we become aware that we have collected Personal Data from anyone under the age of eighteen (18) without permission from that child’s parent or legal guardian, we will take steps to remove that information.

Cookie Policy

The Feilo Sylvania Group uses Cookies. To learn more and for a detailed cookie notice, we refer to our Cookie Policy.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (send to the e-mail address specified in your account) or by means of a notice in the mobile applications prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Jurisdiction:

To the extent the local applicable data privacy and other laws allow, this Policy shall be governed by Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons about the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“General Data Protection Regulation” or “GDPR”) and particularly the laws of Hungary. We undertake to follow the prescriptions of all applicable laws in case the latter laws prevail over the GDPR.

Contact Us

If you have any questions about our practices or this Privacy Policy, please contact us as follows:

Feilo Sylvania International Group Kft.

Postal Mailing Address: Duna Tower, Népfürdő u 22., 1138 Budapest, Hungary

Email: compliancemanager@sylvania-lighting.com

V1.0

Feilo Sylvania Privacy Policy - SylSmart Standalone


Effective Date: 19/05/2022.

Feilo Sylvania International Group Kft. and subsidiaries (“we”, “us”, “our”, “FSIG”) are committed to protecting your privacy. This Privacy Policy (“Policy”) describes our practices in connection with information privacy on Personal Data we process through your individual use of our application “SylSmart Standalone Application” or of any other Sylvania SylSmart product and solutions sold worldwide by FSIG and its affiliates.

Feilo Sylvania International Group Kft is a Feilo Sylvania company, based in Hungary (Duna Tower, Népfürdő utca 22, H.1138 Budapest, Hungary, registration number 01 09 304993).

Before you use our Products, please carefully read through this Policy and understand our purposes and practices of collection, processing of your Personal Data, including how we use, store, share and transfer Personal Data. In the Policy you will also find ways to execute your rights of access, update, delete or protect your Personal Data.

When you accept this Policy when you register with your Personal Data, or if you start to use our Products and does not expressly object to the contents of this Policy, we will consider that you fully understand and agree with this Policy. If you have any questions regarding this Policy, please do not hesitate to contact us via compliancemanager@sylvania-lighting.com.

We inform you that the Products are powered by Casambi software services The SylSmart Standalone Mobile application is powered by Casambi Technologies Oy (Bertel Jungin Aukio 1 E, 02600 Espoo, Finland, email: info@casambi.com, web: casambi.com). When you register with your Personal Data, you also accept the Casambi Privacy Policy available at https://casambi.com/privacy-policy/. For any data processing serving the analytic or marketing purposes of Casambi, the mentioned Casambi Privacy Policy will apply, in which activities Casambi shall qualify as data controller.

Definition

Personal Data means information generated, collected, recorded and/or stored, electronically or otherwise, that can be used to identify an individual or reflect the activity of an individual, either from that information alone, or from that information and other information we have access to about that individual.

Smart Devices refers to those computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit data that connect wirelessly to a network, including smart home appliances.

Apps refers to those mobile applications sold by FSIG and its affiliates that provide end users remote control to Smart Devices and with the ability to connect to the supplier IoT or Android Platform. For SylSmart Standalone, the application is powered by Casambi Technologies Oy.

 

What Personal Data Do We Collect?

In order to provide our services to you, we will ask you to provide necessary Personal Data that is required to provide those services. If you do not provide your Personal Data, we may not be able to provide you with our products or services.

  1. Information You Voluntarily Provide Us
    • Account or Profile Data: When you register an account with us, we may collect your name and contact details, such as your email address, phone number, username, photos if the User opts to upload such, and login credentials. For certain customers we collect business representative such as organizational title, phone number, email address. During your interaction with our products, we may further collect your nickname, profile picture, country code, language preference or time zone information into your account.

1.2 Feedback: When using feedback and suggestion features in our Products, we will collect your email address, mobile phone number and your feedback content and ratings to address your problems and solve device failures on a timely basis, or to self-evaluate our performance.

  1. Information We Collect Automatically

2.1 Device Information: When you interact with our Product, we automatically collect device information, such as the MAC address of your devices, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information.

2.2 Usage Data: During your interaction with our Sites and Services, we automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our Sites and Services.

2.3 Log Information: When you use our app, the system and exception log may be uploaded.

Please note that one cannot identify a specific individual by using Device Information or Log Information alone. However, if these types of non-personal information, combined with other information, may be used to identify a specific individual, such non-personal information will be treated as Personal Data. Unless we have obtained your consent or unless otherwise provided by data protection laws and regulations, we will anonymize and desensitize such non-personal information.

2.3.1 Location Information: When you enable location-based functions through permission settings on your mobile device, we will collect and process your location information to enable certain functions, such as pairing with your Smart Devices. Also, we may collect information about your real-time precise or non-precise geo-location when you use SylSmart Standalone Application

Based on your consent, when you enable the geo-fence feature on the Products, your location information will be generated and shared with Google Map or Apple Map services. Please note that Google and Apple have corresponding data protection measures, which you may refer to Google Data Protection Terms for more details: https://privacy.google.com/businesses/gdprservices, while Apple’s terms are available at https://www.apple.com/legal/privacy/data/en/apple-maps/. You may reject such use of your location information by managing the permission settings in the Products, upon which we will cease to collect and use your location information.

  1. Smart Devices Related Information:

3.1 Basic Information of Smart Devices: When you connect your Smart Devices with our Products or Services, we may collect basic information about your Smart Devices such as device name, device ID, online status, activation time, firmware version, and upgrade information.

3.2 Information Reported by Smart Devices: Depending on the different Smart Devices you elect to connect with our SylSmart Standalone Application, we may collect different information reported by your Smart Devices. For example, product code, product ID, status, access type, local key, software version, protocol version.

  1. Any Other Analytic Information Collected by the Application (Casambi) according to the Casambi Privacy Policy https://casambi.com/privacy-policy/.

Purposes and Legal Basis for Processing Personal Data

The purpose for which we may process information about you are as follows:

  1. Provide You Services: We process your account and profile data, device information, usage data, location information, and Smart Device related information to provide you with our Products and Services that you have requested or purchased. The legal basis for this processing is to perform our contract with you according to our Terms of Use.,
  2. Non-marketing Communication: We process your Personal Data to send you important information regarding the Services, changes to our terms, conditions, and policies and/or other administrative information. Because this information may be important, you may not opt-out of receiving such communications. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
  3. Legal Compliance: We may process your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

If there is any change in the purposes for processing your personal data, we will inform such change to you via email and/or a prominent notice on our website of such changes of purposes, and choices you may have regarding your Personal Data.

Who Do We Share Personal Data With?

At FSIG we only share Personal Data in ways that we tell you about. We may share your Personal Data with the following recipients:

  1. To our third-party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.
  2. To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your Personal Data, and choices you may have regarding your Personal Data.
  3. As we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
  4. To subsidiaries or affiliates within our corporate family, to carry out regular business activities.
  5. Where services are provided on a Microsoft platform (Azure Map), Microsoft Corporation shall be deemed as our data processor. In this case the policies and the connected general terms of the Microsoft Online Services will also be applicable.

International Transfer of Information Collected

To facilitate our operation, we may transfer, store and process your Personal Data in jurisdictions other than where you live. Laws in these countries may differ from the laws applicable to your country of residence. If your data is transferred outside the European Economic Area, adequate protections are put in place to ensure the protection of your Personal Data.

If you would like further detail on the safeguards we have in place, you can contact us directly as described in this Privacy Policy.

Your Rights Relating to Your Personal Data

We respect your rights and control over your Personal Data. You may exercise any of the following rights via emailing us at compliancemanager@sylvania-lighting.com, or via the route of Feedback embedded in the App: More > App Settings > Send feedback.

You do not have to pay a fee and we will respond you within 30 days. If you decide to email us, in your request, please make clear what information you would like to have changed, whether you would like to have your Personal Data deleted from our database or otherwise let us know what limitations you would like to put on our use of your Personal Data. Please note that we may ask you to verify your identity before taking further action on your request, for security purposes.

You may:

  1. Request access to the Personal Data that we process about you.
  2. Request that we correct inaccurate or incomplete Personal Data about you.
  3. Request deletion of Personal Data about you.
  4. Request restrictions, temporarily or permanently, on our processing of some or all Personal Data about you.
  5. Request transfer of Personal Data to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and
  6. Opt-out or object to our use of Personal Data about you where our use is based on your consent or our legitimate interests.

Withdrawal of consent: We will exercise your privacy right to withdraw consent through the following approaches:

  • For privacy permissions acquired through device system settings, your consent can be withdrawn by changing device permissions, including location, camera, photo album (picture library/video library), microphone, Bluetooth settings, notifications and other related functions.
  • Unbind the Smart Device through the app, and the information related to the Smart Device will not be collected.
  • You can delete your account via: Me>Settings>Account>Account and Security>Delete Account .

When you withdraw your consent or authorization, we may not be able to continue to provide you with the products or services correspondingly. However, your withdrawal of your consent or authorization will not affect the processing of personal information based on your consent before the withdrawal.

If you feel that your personal data rights have been breached, you can contact and lodge a complaint with the local data protection authority, in the country of your habitual residence, place of work or place of the alleged infringement.

Security

We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your Personal Data. We provide various security strategies to effectively ensure data security of user and device. As for device access proprietary algorithms are employed to ensure data isolation, access authentication, applying for authorization. As for data communication, communication using security algorithms and transmission encryption protocols and commercial level information encryption transmission based on dynamic keys are supported. As for data processing, strict data filtering and validation and complete data audit are applied. As for data storage, all confidential information of users will be safely encrypted for storage. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you could immediately notify us of the problem by emailing compliancemanager@sylvania-lighting.com

Do we do any monitoring involving processing of your personal information?

In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.

We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.

Data Retention

We process your Personal Data for the minimum period necessary for the purposes set out in this Privacy Policy unless there is a specific legal requirement for us to keep the data for a longer retention period. We determine the appropriate retention period based on the amount, nature, and sensitivity of your Personal Data, and after the retention period ends, we will destruct your Personal Data. When we are unable to do so for technical reasons, we will ensure that appropriate measures are put in place to prevent any further such use of your Personal Data.

Children’s Privacy

Protecting the privacy of young children is especially important to us. The Services are not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide any Personal Data to us. We do not knowingly collect Personal Data from anyone under the age of eighteen (18) unless we first obtain permission from that child’s parent or legal guardian. If we become aware that we have collected Personal Data from anyone under the age of eighteen (18) without permission from that child’s parent or legal guardian, we will take steps to remove that information.

Cookie Policy

The Feilo Sylvania Group uses Cookies. To learn more and for a detailed cookie notice, we refer to our Cookie Policy.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (send to the e-mail address specified in your account) or by means of a notice in the mobile applications prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Jurisdiction:

To the extent the local applicable data privacy and other laws allow, this Policy shall be governed by Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons about the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“General Data Protection Regulation” or “GDPR”) and particularly the laws of Hungary. We undertake to follow the prescriptions of all applicable laws in case the latter laws prevail over the GDPR.

Contact Us

If you have any questions about our practices or this Privacy Policy, please contact us as follows:

Feilo Sylvania International Group Kft.

Postal Mailing Address: Duna Tower, Népfürdő u 22., 1138 Budapest, Hungary

Email: compliancemanager@sylvania-lighting.com

V1.0

Feilo Sylvania Privacy Policy - SylSmart Standalone


Effective Date: 19/05/2022.

Feilo Sylvania International Group Kft. and subsidiaries (“we”, “us”, “our”, “FSIG”) are committed to protecting your privacy. This Privacy Policy (“Policy”) describes our practices in connection with information privacy on Personal Data we process through your individual use of our application “SylSmart Standalone Application” or of any other Sylvania SylSmart product and solutions sold worldwide by FSIG and its affiliates.

Feilo Sylvania International Group Kft is a Feilo Sylvania company, based in Hungary (Duna Tower, Népfürdő utca 22, H.1138 Budapest, Hungary, registration number 01 09 304993).

Before you use our Products, please carefully read through this Policy and understand our purposes and practices of collection, processing of your Personal Data, including how we use, store, share and transfer Personal Data. In the Policy you will also find ways to execute your rights of access, update, delete or protect your Personal Data.

When you accept this Policy when you register with your Personal Data, or if you start to use our Products and does not expressly object to the contents of this Policy, we will consider that you fully understand and agree with this Policy. If you have any questions regarding this Policy, please do not hesitate to contact us via compliancemanager@sylvania-lighting.com.

We inform you that the Products are powered by Casambi software services The SylSmart Standalone Mobile application is powered by Casambi Technologies Oy (Bertel Jungin Aukio 1 E, 02600 Espoo, Finland, email: info@casambi.com, web: casambi.com). When you register with your Personal Data, you also accept the Casambi Privacy Policy available at https://casambi.com/privacy-policy/. For any data processing serving the analytic or marketing purposes of Casambi, the mentioned Casambi Privacy Policy will apply, in which activities Casambi shall qualify as data controller.

Definition

Personal Data means information generated, collected, recorded and/or stored, electronically or otherwise, that can be used to identify an individual or reflect the activity of an individual, either from that information alone, or from that information and other information we have access to about that individual.

Smart Devices refers to those computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit data that connect wirelessly to a network, including smart home appliances.

Apps refers to those mobile applications sold by FSIG and its affiliates that provide end users remote control to Smart Devices and with the ability to connect to the supplier IoT or Android Platform. For SylSmart Standalone, the application is powered by Casambi Technologies Oy.

 

What Personal Data Do We Collect?

In order to provide our services to you, we will ask you to provide necessary Personal Data that is required to provide those services. If you do not provide your Personal Data, we may not be able to provide you with our products or services.

  1. Information You Voluntarily Provide Us
    • Account or Profile Data: When you register an account with us, we may collect your name and contact details, such as your email address, phone number, username, photos if the User opts to upload such, and login credentials. For certain customers we collect business representative such as organizational title, phone number, email address. During your interaction with our products, we may further collect your nickname, profile picture, country code, language preference or time zone information into your account.

1.2 Feedback: When using feedback and suggestion features in our Products, we will collect your email address, mobile phone number and your feedback content and ratings to address your problems and solve device failures on a timely basis, or to self-evaluate our performance.

  1. Information We Collect Automatically

2.1 Device Information: When you interact with our Product, we automatically collect device information, such as the MAC address of your devices, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information.

2.2 Usage Data: During your interaction with our Sites and Services, we automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our Sites and Services.

2.3 Log Information: When you use our app, the system and exception log may be uploaded.

Please note that one cannot identify a specific individual by using Device Information or Log Information alone. However, if these types of non-personal information, combined with other information, may be used to identify a specific individual, such non-personal information will be treated as Personal Data. Unless we have obtained your consent or unless otherwise provided by data protection laws and regulations, we will anonymize and desensitize such non-personal information.

2.3.1 Location Information: When you enable location-based functions through permission settings on your mobile device, we will collect and process your location information to enable certain functions, such as pairing with your Smart Devices. Also, we may collect information about your real-time precise or non-precise geo-location when you use SylSmart Standalone Application

Based on your consent, when you enable the geo-fence feature on the Products, your location information will be generated and shared with Google Map or Apple Map services. Please note that Google and Apple have corresponding data protection measures, which you may refer to Google Data Protection Terms for more details: https://privacy.google.com/businesses/gdprservices, while Apple’s terms are available at https://www.apple.com/legal/privacy/data/en/apple-maps/. You may reject such use of your location information by managing the permission settings in the Products, upon which we will cease to collect and use your location information.

  1. Smart Devices Related Information:

3.1 Basic Information of Smart Devices: When you connect your Smart Devices with our Products or Services, we may collect basic information about your Smart Devices such as device name, device ID, online status, activation time, firmware version, and upgrade information.

3.2 Information Reported by Smart Devices: Depending on the different Smart Devices you elect to connect with our SylSmart Standalone Application, we may collect different information reported by your Smart Devices. For example, product code, product ID, status, access type, local key, software version, protocol version.

  1. Any Other Analytic Information Collected by the Application (Casambi) according to the Casambi Privacy Policy https://casambi.com/privacy-policy/.

Purposes and Legal Basis for Processing Personal Data

The purpose for which we may process information about you are as follows:

  1. Provide You Services: We process your account and profile data, device information, usage data, location information, and Smart Device related information to provide you with our Products and Services that you have requested or purchased. The legal basis for this processing is to perform our contract with you according to our Terms of Use.,
  2. Non-marketing Communication: We process your Personal Data to send you important information regarding the Services, changes to our terms, conditions, and policies and/or other administrative information. Because this information may be important, you may not opt-out of receiving such communications. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
  3. Legal Compliance: We may process your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

If there is any change in the purposes for processing your personal data, we will inform such change to you via email and/or a prominent notice on our website of such changes of purposes, and choices you may have regarding your Personal Data.

Who Do We Share Personal Data With?

At FSIG we only share Personal Data in ways that we tell you about. We may share your Personal Data with the following recipients:

  1. To our third-party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.
  2. To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your Personal Data, and choices you may have regarding your Personal Data.
  3. As we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
  4. To subsidiaries or affiliates within our corporate family, to carry out regular business activities.
  5. Where services are provided on a Microsoft platform (Azure Map), Microsoft Corporation shall be deemed as our data processor. In this case the policies and the connected general terms of the Microsoft Online Services will also be applicable.

International Transfer of Information Collected

To facilitate our operation, we may transfer, store and process your Personal Data in jurisdictions other than where you live. Laws in these countries may differ from the laws applicable to your country of residence. If your data is transferred outside the European Economic Area, adequate protections are put in place to ensure the protection of your Personal Data.

If you would like further detail on the safeguards we have in place, you can contact us directly as described in this Privacy Policy.

Your Rights Relating to Your Personal Data

We respect your rights and control over your Personal Data. You may exercise any of the following rights via emailing us at compliancemanager@sylvania-lighting.com, or via the route of Feedback embedded in the App: More > App Settings > Send feedback.

You do not have to pay a fee and we will respond you within 30 days. If you decide to email us, in your request, please make clear what information you would like to have changed, whether you would like to have your Personal Data deleted from our database or otherwise let us know what limitations you would like to put on our use of your Personal Data. Please note that we may ask you to verify your identity before taking further action on your request, for security purposes.

You may:

  1. Request access to the Personal Data that we process about you.
  2. Request that we correct inaccurate or incomplete Personal Data about you.
  3. Request deletion of Personal Data about you.
  4. Request restrictions, temporarily or permanently, on our processing of some or all Personal Data about you.
  5. Request transfer of Personal Data to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and
  6. Opt-out or object to our use of Personal Data about you where our use is based on your consent or our legitimate interests.

Withdrawal of consent: We will exercise your privacy right to withdraw consent through the following approaches:

  • For privacy permissions acquired through device system settings, your consent can be withdrawn by changing device permissions, including location, camera, photo album (picture library/video library), microphone, Bluetooth settings, notifications and other related functions.
  • Unbind the Smart Device through the app, and the information related to the Smart Device will not be collected.
  • You can delete your account via: Me>Settings>Account>Account and Security>Delete Account .

When you withdraw your consent or authorization, we may not be able to continue to provide you with the products or services correspondingly. However, your withdrawal of your consent or authorization will not affect the processing of personal information based on your consent before the withdrawal.

If you feel that your personal data rights have been breached, you can contact and lodge a complaint with the local data protection authority, in the country of your habitual residence, place of work or place of the alleged infringement.

Security

We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your Personal Data. We provide various security strategies to effectively ensure data security of user and device. As for device access proprietary algorithms are employed to ensure data isolation, access authentication, applying for authorization. As for data communication, communication using security algorithms and transmission encryption protocols and commercial level information encryption transmission based on dynamic keys are supported. As for data processing, strict data filtering and validation and complete data audit are applied. As for data storage, all confidential information of users will be safely encrypted for storage. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you could immediately notify us of the problem by emailing compliancemanager@sylvania-lighting.com

Do we do any monitoring involving processing of your personal information?

In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.

We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.

Data Retention

We process your Personal Data for the minimum period necessary for the purposes set out in this Privacy Policy unless there is a specific legal requirement for us to keep the data for a longer retention period. We determine the appropriate retention period based on the amount, nature, and sensitivity of your Personal Data, and after the retention period ends, we will destruct your Personal Data. When we are unable to do so for technical reasons, we will ensure that appropriate measures are put in place to prevent any further such use of your Personal Data.

Children’s Privacy

Protecting the privacy of young children is especially important to us. The Services are not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide any Personal Data to us. We do not knowingly collect Personal Data from anyone under the age of eighteen (18) unless we first obtain permission from that child’s parent or legal guardian. If we become aware that we have collected Personal Data from anyone under the age of eighteen (18) without permission from that child’s parent or legal guardian, we will take steps to remove that information.

Cookie Policy

The Feilo Sylvania Group uses Cookies. To learn more and for a detailed cookie notice, we refer to our Cookie Policy.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (send to the e-mail address specified in your account) or by means of a notice in the mobile applications prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Jurisdiction:

To the extent the local applicable data privacy and other laws allow, this Policy shall be governed by Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons about the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“General Data Protection Regulation” or “GDPR”) and particularly the laws of Hungary. We undertake to follow the prescriptions of all applicable laws in case the latter laws prevail over the GDPR.

Contact Us

If you have any questions about our practices or this Privacy Policy, please contact us as follows:

Feilo Sylvania International Group Kft.

Postal Mailing Address: Duna Tower, Népfürdő u 22., 1138 Budapest, Hungary

Email: compliancemanager@sylvania-lighting.com

V1.0

Feilo Sylvania Privacy Policy - SylSmart Standalone


Effective Date: 19/05/2022.

Feilo Sylvania International Group Kft. and subsidiaries (“we”, “us”, “our”, “FSIG”) are committed to protecting your privacy. This Privacy Policy (“Policy”) describes our practices in connection with information privacy on Personal Data we process through your individual use of our application “SylSmart Standalone Application” or of any other Sylvania SylSmart product and solutions sold worldwide by FSIG and its affiliates.

Feilo Sylvania International Group Kft is a Feilo Sylvania company, based in Hungary (Duna Tower, Népfürdő utca 22, H.1138 Budapest, Hungary, registration number 01 09 304993).

Before you use our Products, please carefully read through this Policy and understand our purposes and practices of collection, processing of your Personal Data, including how we use, store, share and transfer Personal Data. In the Policy you will also find ways to execute your rights of access, update, delete or protect your Personal Data.

When you accept this Policy when you register with your Personal Data, or if you start to use our Products and does not expressly object to the contents of this Policy, we will consider that you fully understand and agree with this Policy. If you have any questions regarding this Policy, please do not hesitate to contact us via compliancemanager@sylvania-lighting.com.

We inform you that the Products are powered by Casambi software services The SylSmart Standalone Mobile application is powered by Casambi Technologies Oy (Bertel Jungin Aukio 1 E, 02600 Espoo, Finland, email: info@casambi.com, web: casambi.com). When you register with your Personal Data, you also accept the Casambi Privacy Policy available at https://casambi.com/privacy-policy/. For any data processing serving the analytic or marketing purposes of Casambi, the mentioned Casambi Privacy Policy will apply, in which activities Casambi shall qualify as data controller.

Definition

Personal Data means information generated, collected, recorded and/or stored, electronically or otherwise, that can be used to identify an individual or reflect the activity of an individual, either from that information alone, or from that information and other information we have access to about that individual.

Smart Devices refers to those computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit data that connect wirelessly to a network, including smart home appliances.

Apps refers to those mobile applications sold by FSIG and its affiliates that provide end users remote control to Smart Devices and with the ability to connect to the supplier IoT or Android Platform. For SylSmart Standalone, the application is powered by Casambi Technologies Oy.

 

What Personal Data Do We Collect?

In order to provide our services to you, we will ask you to provide necessary Personal Data that is required to provide those services. If you do not provide your Personal Data, we may not be able to provide you with our products or services.

  1. Information You Voluntarily Provide Us
    • Account or Profile Data: When you register an account with us, we may collect your name and contact details, such as your email address, phone number, username, photos if the User opts to upload such, and login credentials. For certain customers we collect business representative such as organizational title, phone number, email address. During your interaction with our products, we may further collect your nickname, profile picture, country code, language preference or time zone information into your account.

1.2 Feedback: When using feedback and suggestion features in our Products, we will collect your email address, mobile phone number and your feedback content and ratings to address your problems and solve device failures on a timely basis, or to self-evaluate our performance.

  1. Information We Collect Automatically

2.1 Device Information: When you interact with our Product, we automatically collect device information, such as the MAC address of your devices, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information.

2.2 Usage Data: During your interaction with our Sites and Services, we automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our Sites and Services.

2.3 Log Information: When you use our app, the system and exception log may be uploaded.

Please note that one cannot identify a specific individual by using Device Information or Log Information alone. However, if these types of non-personal information, combined with other information, may be used to identify a specific individual, such non-personal information will be treated as Personal Data. Unless we have obtained your consent or unless otherwise provided by data protection laws and regulations, we will anonymize and desensitize such non-personal information.

2.3.1 Location Information: When you enable location-based functions through permission settings on your mobile device, we will collect and process your location information to enable certain functions, such as pairing with your Smart Devices. Also, we may collect information about your real-time precise or non-precise geo-location when you use SylSmart Standalone Application

Based on your consent, when you enable the geo-fence feature on the Products, your location information will be generated and shared with Google Map or Apple Map services. Please note that Google and Apple have corresponding data protection measures, which you may refer to Google Data Protection Terms for more details: https://privacy.google.com/businesses/gdprservices, while Apple’s terms are available at https://www.apple.com/legal/privacy/data/en/apple-maps/. You may reject such use of your location information by managing the permission settings in the Products, upon which we will cease to collect and use your location information.

  1. Smart Devices Related Information:

3.1 Basic Information of Smart Devices: When you connect your Smart Devices with our Products or Services, we may collect basic information about your Smart Devices such as device name, device ID, online status, activation time, firmware version, and upgrade information.

3.2 Information Reported by Smart Devices: Depending on the different Smart Devices you elect to connect with our SylSmart Standalone Application, we may collect different information reported by your Smart Devices. For example, product code, product ID, status, access type, local key, software version, protocol version.

  1. Any Other Analytic Information Collected by the Application (Casambi) according to the Casambi Privacy Policy https://casambi.com/privacy-policy/.

Purposes and Legal Basis for Processing Personal Data

The purpose for which we may process information about you are as follows:

  1. Provide You Services: We process your account and profile data, device information, usage data, location information, and Smart Device related information to provide you with our Products and Services that you have requested or purchased. The legal basis for this processing is to perform our contract with you according to our Terms of Use.,
  2. Non-marketing Communication: We process your Personal Data to send you important information regarding the Services, changes to our terms, conditions, and policies and/or other administrative information. Because this information may be important, you may not opt-out of receiving such communications. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
  3. Legal Compliance: We may process your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

If there is any change in the purposes for processing your personal data, we will inform such change to you via email and/or a prominent notice on our website of such changes of purposes, and choices you may have regarding your Personal Data.

Who Do We Share Personal Data With?

At FSIG we only share Personal Data in ways that we tell you about. We may share your Personal Data with the following recipients:

  1. To our third-party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.
  2. To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your Personal Data, and choices you may have regarding your Personal Data.
  3. As we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
  4. To subsidiaries or affiliates within our corporate family, to carry out regular business activities.
  5. Where services are provided on a Microsoft platform (Azure Map), Microsoft Corporation shall be deemed as our data processor. In this case the policies and the connected general terms of the Microsoft Online Services will also be applicable.

International Transfer of Information Collected

To facilitate our operation, we may transfer, store and process your Personal Data in jurisdictions other than where you live. Laws in these countries may differ from the laws applicable to your country of residence. If your data is transferred outside the European Economic Area, adequate protections are put in place to ensure the protection of your Personal Data.

If you would like further detail on the safeguards we have in place, you can contact us directly as described in this Privacy Policy.

Your Rights Relating to Your Personal Data

We respect your rights and control over your Personal Data. You may exercise any of the following rights via emailing us at compliancemanager@sylvania-lighting.com, or via the route of Feedback embedded in the App: More > App Settings > Send feedback.

You do not have to pay a fee and we will respond you within 30 days. If you decide to email us, in your request, please make clear what information you would like to have changed, whether you would like to have your Personal Data deleted from our database or otherwise let us know what limitations you would like to put on our use of your Personal Data. Please note that we may ask you to verify your identity before taking further action on your request, for security purposes.

You may:

  1. Request access to the Personal Data that we process about you.
  2. Request that we correct inaccurate or incomplete Personal Data about you.
  3. Request deletion of Personal Data about you.
  4. Request restrictions, temporarily or permanently, on our processing of some or all Personal Data about you.
  5. Request transfer of Personal Data to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and
  6. Opt-out or object to our use of Personal Data about you where our use is based on your consent or our legitimate interests.

Withdrawal of consent: We will exercise your privacy right to withdraw consent through the following approaches:

  • For privacy permissions acquired through device system settings, your consent can be withdrawn by changing device permissions, including location, camera, photo album (picture library/video library), microphone, Bluetooth settings, notifications and other related functions.
  • Unbind the Smart Device through the app, and the information related to the Smart Device will not be collected.
  • You can delete your account via: Me>Settings>Account>Account and Security>Delete Account .

When you withdraw your consent or authorization, we may not be able to continue to provide you with the products or services correspondingly. However, your withdrawal of your consent or authorization will not affect the processing of personal information based on your consent before the withdrawal.

If you feel that your personal data rights have been breached, you can contact and lodge a complaint with the local data protection authority, in the country of your habitual residence, place of work or place of the alleged infringement.

Security

We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your Personal Data. We provide various security strategies to effectively ensure data security of user and device. As for device access proprietary algorithms are employed to ensure data isolation, access authentication, applying for authorization. As for data communication, communication using security algorithms and transmission encryption protocols and commercial level information encryption transmission based on dynamic keys are supported. As for data processing, strict data filtering and validation and complete data audit are applied. As for data storage, all confidential information of users will be safely encrypted for storage. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you could immediately notify us of the problem by emailing compliancemanager@sylvania-lighting.com

Do we do any monitoring involving processing of your personal information?

In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.

We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.

Data Retention

We process your Personal Data for the minimum period necessary for the purposes set out in this Privacy Policy unless there is a specific legal requirement for us to keep the data for a longer retention period. We determine the appropriate retention period based on the amount, nature, and sensitivity of your Personal Data, and after the retention period ends, we will destruct your Personal Data. When we are unable to do so for technical reasons, we will ensure that appropriate measures are put in place to prevent any further such use of your Personal Data.

Children’s Privacy

Protecting the privacy of young children is especially important to us. The Services are not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide any Personal Data to us. We do not knowingly collect Personal Data from anyone under the age of eighteen (18) unless we first obtain permission from that child’s parent or legal guardian. If we become aware that we have collected Personal Data from anyone under the age of eighteen (18) without permission from that child’s parent or legal guardian, we will take steps to remove that information.

Cookie Policy

The Feilo Sylvania Group uses Cookies. To learn more and for a detailed cookie notice, we refer to our Cookie Policy.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (send to the e-mail address specified in your account) or by means of a notice in the mobile applications prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Jurisdiction:

To the extent the local applicable data privacy and other laws allow, this Policy shall be governed by Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons about the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“General Data Protection Regulation” or “GDPR”) and particularly the laws of Hungary. We undertake to follow the prescriptions of all applicable laws in case the latter laws prevail over the GDPR.

Contact Us

If you have any questions about our practices or this Privacy Policy, please contact us as follows:

Feilo Sylvania International Group Kft.

Postal Mailing Address: Duna Tower, Népfürdő u 22., 1138 Budapest, Hungary

Email: compliancemanager@sylvania-lighting.com

V1.0

Feilo Sylvania Privacy Policy - SylSmart Standalone


Effective Date: 19/05/2022.

Feilo Sylvania International Group Kft. and subsidiaries (“we”, “us”, “our”, “FSIG”) are committed to protecting your privacy. This Privacy Policy (“Policy”) describes our practices in connection with information privacy on Personal Data we process through your individual use of our application “SylSmart Standalone Application” or of any other Sylvania SylSmart product and solutions sold worldwide by FSIG and its affiliates.

Feilo Sylvania International Group Kft is a Feilo Sylvania company, based in Hungary (Duna Tower, Népfürdő utca 22, H.1138 Budapest, Hungary, registration number 01 09 304993).

Before you use our Products, please carefully read through this Policy and understand our purposes and practices of collection, processing of your Personal Data, including how we use, store, share and transfer Personal Data. In the Policy you will also find ways to execute your rights of access, update, delete or protect your Personal Data.

When you accept this Policy when you register with your Personal Data, or if you start to use our Products and does not expressly object to the contents of this Policy, we will consider that you fully understand and agree with this Policy. If you have any questions regarding this Policy, please do not hesitate to contact us via compliancemanager@sylvania-lighting.com.

We inform you that the Products are powered by Casambi software services The SylSmart Standalone Mobile application is powered by Casambi Technologies Oy (Bertel Jungin Aukio 1 E, 02600 Espoo, Finland, email: info@casambi.com, web: casambi.com). When you register with your Personal Data, you also accept the Casambi Privacy Policy available at https://casambi.com/privacy-policy/. For any data processing serving the analytic or marketing purposes of Casambi, the mentioned Casambi Privacy Policy will apply, in which activities Casambi shall qualify as data controller.

Definition

Personal Data means information generated, collected, recorded and/or stored, electronically or otherwise, that can be used to identify an individual or reflect the activity of an individual, either from that information alone, or from that information and other information we have access to about that individual.

Smart Devices refers to those computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit data that connect wirelessly to a network, including smart home appliances.

Apps refers to those mobile applications sold by FSIG and its affiliates that provide end users remote control to Smart Devices and with the ability to connect to the supplier IoT or Android Platform. For SylSmart Standalone, the application is powered by Casambi Technologies Oy.

 

What Personal Data Do We Collect?

In order to provide our services to you, we will ask you to provide necessary Personal Data that is required to provide those services. If you do not provide your Personal Data, we may not be able to provide you with our products or services.

  1. Information You Voluntarily Provide Us
    • Account or Profile Data: When you register an account with us, we may collect your name and contact details, such as your email address, phone number, username, photos if the User opts to upload such, and login credentials. For certain customers we collect business representative such as organizational title, phone number, email address. During your interaction with our products, we may further collect your nickname, profile picture, country code, language preference or time zone information into your account.

1.2 Feedback: When using feedback and suggestion features in our Products, we will collect your email address, mobile phone number and your feedback content and ratings to address your problems and solve device failures on a timely basis, or to self-evaluate our performance.

  1. Information We Collect Automatically

2.1 Device Information: When you interact with our Product, we automatically collect device information, such as the MAC address of your devices, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information.

2.2 Usage Data: During your interaction with our Sites and Services, we automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our Sites and Services.

2.3 Log Information: When you use our app, the system and exception log may be uploaded.

Please note that one cannot identify a specific individual by using Device Information or Log Information alone. However, if these types of non-personal information, combined with other information, may be used to identify a specific individual, such non-personal information will be treated as Personal Data. Unless we have obtained your consent or unless otherwise provided by data protection laws and regulations, we will anonymize and desensitize such non-personal information.

2.3.1 Location Information: When you enable location-based functions through permission settings on your mobile device, we will collect and process your location information to enable certain functions, such as pairing with your Smart Devices. Also, we may collect information about your real-time precise or non-precise geo-location when you use SylSmart Standalone Application

Based on your consent, when you enable the geo-fence feature on the Products, your location information will be generated and shared with Google Map or Apple Map services. Please note that Google and Apple have corresponding data protection measures, which you may refer to Google Data Protection Terms for more details: https://privacy.google.com/businesses/gdprservices, while Apple’s terms are available at https://www.apple.com/legal/privacy/data/en/apple-maps/. You may reject such use of your location information by managing the permission settings in the Products, upon which we will cease to collect and use your location information.

  1. Smart Devices Related Information:

3.1 Basic Information of Smart Devices: When you connect your Smart Devices with our Products or Services, we may collect basic information about your Smart Devices such as device name, device ID, online status, activation time, firmware version, and upgrade information.

3.2 Information Reported by Smart Devices: Depending on the different Smart Devices you elect to connect with our SylSmart Standalone Application, we may collect different information reported by your Smart Devices. For example, product code, product ID, status, access type, local key, software version, protocol version.

  1. Any Other Analytic Information Collected by the Application (Casambi) according to the Casambi Privacy Policy https://casambi.com/privacy-policy/.

Purposes and Legal Basis for Processing Personal Data

The purpose for which we may process information about you are as follows:

  1. Provide You Services: We process your account and profile data, device information, usage data, location information, and Smart Device related information to provide you with our Products and Services that you have requested or purchased. The legal basis for this processing is to perform our contract with you according to our Terms of Use.,
  2. Non-marketing Communication: We process your Personal Data to send you important information regarding the Services, changes to our terms, conditions, and policies and/or other administrative information. Because this information may be important, you may not opt-out of receiving such communications. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
  3. Legal Compliance: We may process your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

If there is any change in the purposes for processing your personal data, we will inform such change to you via email and/or a prominent notice on our website of such changes of purposes, and choices you may have regarding your Personal Data.

Who Do We Share Personal Data With?

At FSIG we only share Personal Data in ways that we tell you about. We may share your Personal Data with the following recipients:

  1. To our third-party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.
  2. To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your Personal Data, and choices you may have regarding your Personal Data.
  3. As we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
  4. To subsidiaries or affiliates within our corporate family, to carry out regular business activities.
  5. Where services are provided on a Microsoft platform (Azure Map), Microsoft Corporation shall be deemed as our data processor. In this case the policies and the connected general terms of the Microsoft Online Services will also be applicable.

International Transfer of Information Collected

To facilitate our operation, we may transfer, store and process your Personal Data in jurisdictions other than where you live. Laws in these countries may differ from the laws applicable to your country of residence. If your data is transferred outside the European Economic Area, adequate protections are put in place to ensure the protection of your Personal Data.

If you would like further detail on the safeguards we have in place, you can contact us directly as described in this Privacy Policy.

Your Rights Relating to Your Personal Data

We respect your rights and control over your Personal Data. You may exercise any of the following rights via emailing us at compliancemanager@sylvania-lighting.com, or via the route of Feedback embedded in the App: More > App Settings > Send feedback.

You do not have to pay a fee and we will respond you within 30 days. If you decide to email us, in your request, please make clear what information you would like to have changed, whether you would like to have your Personal Data deleted from our database or otherwise let us know what limitations you would like to put on our use of your Personal Data. Please note that we may ask you to verify your identity before taking further action on your request, for security purposes.

You may:

  1. Request access to the Personal Data that we process about you.
  2. Request that we correct inaccurate or incomplete Personal Data about you.
  3. Request deletion of Personal Data about you.
  4. Request restrictions, temporarily or permanently, on our processing of some or all Personal Data about you.
  5. Request transfer of Personal Data to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and
  6. Opt-out or object to our use of Personal Data about you where our use is based on your consent or our legitimate interests.

Withdrawal of consent: We will exercise your privacy right to withdraw consent through the following approaches:

  • For privacy permissions acquired through device system settings, your consent can be withdrawn by changing device permissions, including location, camera, photo album (picture library/video library), microphone, Bluetooth settings, notifications and other related functions.
  • Unbind the Smart Device through the app, and the information related to the Smart Device will not be collected.
  • You can delete your account via: Me>Settings>Account>Account and Security>Delete Account .

When you withdraw your consent or authorization, we may not be able to continue to provide you with the products or services correspondingly. However, your withdrawal of your consent or authorization will not affect the processing of personal information based on your consent before the withdrawal.

If you feel that your personal data rights have been breached, you can contact and lodge a complaint with the local data protection authority, in the country of your habitual residence, place of work or place of the alleged infringement.

Security

We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your Personal Data. We provide various security strategies to effectively ensure data security of user and device. As for device access proprietary algorithms are employed to ensure data isolation, access authentication, applying for authorization. As for data communication, communication using security algorithms and transmission encryption protocols and commercial level information encryption transmission based on dynamic keys are supported. As for data processing, strict data filtering and validation and complete data audit are applied. As for data storage, all confidential information of users will be safely encrypted for storage. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you could immediately notify us of the problem by emailing compliancemanager@sylvania-lighting.com

Do we do any monitoring involving processing of your personal information?

In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.

We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.

Data Retention

We process your Personal Data for the minimum period necessary for the purposes set out in this Privacy Policy unless there is a specific legal requirement for us to keep the data for a longer retention period. We determine the appropriate retention period based on the amount, nature, and sensitivity of your Personal Data, and after the retention period ends, we will destruct your Personal Data. When we are unable to do so for technical reasons, we will ensure that appropriate measures are put in place to prevent any further such use of your Personal Data.

Children’s Privacy

Protecting the privacy of young children is especially important to us. The Services are not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide any Personal Data to us. We do not knowingly collect Personal Data from anyone under the age of eighteen (18) unless we first obtain permission from that child’s parent or legal guardian. If we become aware that we have collected Personal Data from anyone under the age of eighteen (18) without permission from that child’s parent or legal guardian, we will take steps to remove that information.

Cookie Policy

The Feilo Sylvania Group uses Cookies. To learn more and for a detailed cookie notice, we refer to our Cookie Policy.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (send to the e-mail address specified in your account) or by means of a notice in the mobile applications prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Jurisdiction:

To the extent the local applicable data privacy and other laws allow, this Policy shall be governed by Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons about the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“General Data Protection Regulation” or “GDPR”) and particularly the laws of Hungary. We undertake to follow the prescriptions of all applicable laws in case the latter laws prevail over the GDPR.

Contact Us

If you have any questions about our practices or this Privacy Policy, please contact us as follows:

Feilo Sylvania International Group Kft.

Postal Mailing Address: Duna Tower, Népfürdő u 22., 1138 Budapest, Hungary

Email: compliancemanager@sylvania-lighting.com

V1.0

Feilo Sylvania Privacy Policy - SylSmart Standalone


Effective Date: 19/05/2022.

Feilo Sylvania International Group Kft. and subsidiaries (“we”, “us”, “our”, “FSIG”) are committed to protecting your privacy. This Privacy Policy (“Policy”) describes our practices in connection with information privacy on Personal Data we process through your individual use of our application “SylSmart Standalone Application” or of any other Sylvania SylSmart product and solutions sold worldwide by FSIG and its affiliates.

Feilo Sylvania International Group Kft is a Feilo Sylvania company, based in Hungary (Duna Tower, Népfürdő utca 22, H.1138 Budapest, Hungary, registration number 01 09 304993).

Before you use our Products, please carefully read through this Policy and understand our purposes and practices of collection, processing of your Personal Data, including how we use, store, share and transfer Personal Data. In the Policy you will also find ways to execute your rights of access, update, delete or protect your Personal Data.

When you accept this Policy when you register with your Personal Data, or if you start to use our Products and does not expressly object to the contents of this Policy, we will consider that you fully understand and agree with this Policy. If you have any questions regarding this Policy, please do not hesitate to contact us via compliancemanager@sylvania-lighting.com.

We inform you that the Products are powered by Casambi software services The SylSmart Standalone Mobile application is powered by Casambi Technologies Oy (Bertel Jungin Aukio 1 E, 02600 Espoo, Finland, email: info@casambi.com, web: casambi.com). When you register with your Personal Data, you also accept the Casambi Privacy Policy available at https://casambi.com/privacy-policy/. For any data processing serving the analytic or marketing purposes of Casambi, the mentioned Casambi Privacy Policy will apply, in which activities Casambi shall qualify as data controller.

Definition

Personal Data means information generated, collected, recorded and/or stored, electronically or otherwise, that can be used to identify an individual or reflect the activity of an individual, either from that information alone, or from that information and other information we have access to about that individual.

Smart Devices refers to those computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit data that connect wirelessly to a network, including smart home appliances.

Apps refers to those mobile applications sold by FSIG and its affiliates that provide end users remote control to Smart Devices and with the ability to connect to the supplier IoT or Android Platform. For SylSmart Standalone, the application is powered by Casambi Technologies Oy.

 

What Personal Data Do We Collect?

In order to provide our services to you, we will ask you to provide necessary Personal Data that is required to provide those services. If you do not provide your Personal Data, we may not be able to provide you with our products or services.

  1. Information You Voluntarily Provide Us
    • Account or Profile Data: When you register an account with us, we may collect your name and contact details, such as your email address, phone number, username, photos if the User opts to upload such, and login credentials. For certain customers we collect business representative such as organizational title, phone number, email address. During your interaction with our products, we may further collect your nickname, profile picture, country code, language preference or time zone information into your account.

1.2 Feedback: When using feedback and suggestion features in our Products, we will collect your email address, mobile phone number and your feedback content and ratings to address your problems and solve device failures on a timely basis, or to self-evaluate our performance.

  1. Information We Collect Automatically

2.1 Device Information: When you interact with our Product, we automatically collect device information, such as the MAC address of your devices, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information.

2.2 Usage Data: During your interaction with our Sites and Services, we automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our Sites and Services.

2.3 Log Information: When you use our app, the system and exception log may be uploaded.

Please note that one cannot identify a specific individual by using Device Information or Log Information alone. However, if these types of non-personal information, combined with other information, may be used to identify a specific individual, such non-personal information will be treated as Personal Data. Unless we have obtained your consent or unless otherwise provided by data protection laws and regulations, we will anonymize and desensitize such non-personal information.

2.3.1 Location Information: When you enable location-based functions through permission settings on your mobile device, we will collect and process your location information to enable certain functions, such as pairing with your Smart Devices. Also, we may collect information about your real-time precise or non-precise geo-location when you use SylSmart Standalone Application

Based on your consent, when you enable the geo-fence feature on the Products, your location information will be generated and shared with Google Map or Apple Map services. Please note that Google and Apple have corresponding data protection measures, which you may refer to Google Data Protection Terms for more details: https://privacy.google.com/businesses/gdprservices, while Apple’s terms are available at https://www.apple.com/legal/privacy/data/en/apple-maps/. You may reject such use of your location information by managing the permission settings in the Products, upon which we will cease to collect and use your location information.

  1. Smart Devices Related Information:

3.1 Basic Information of Smart Devices: When you connect your Smart Devices with our Products or Services, we may collect basic information about your Smart Devices such as device name, device ID, online status, activation time, firmware version, and upgrade information.

3.2 Information Reported by Smart Devices: Depending on the different Smart Devices you elect to connect with our SylSmart Standalone Application, we may collect different information reported by your Smart Devices. For example, product code, product ID, status, access type, local key, software version, protocol version.

  1. Any Other Analytic Information Collected by the Application (Casambi) according to the Casambi Privacy Policy https://casambi.com/privacy-policy/.

Purposes and Legal Basis for Processing Personal Data

The purpose for which we may process information about you are as follows:

  1. Provide You Services: We process your account and profile data, device information, usage data, location information, and Smart Device related information to provide you with our Products and Services that you have requested or purchased. The legal basis for this processing is to perform our contract with you according to our Terms of Use.,
  2. Non-marketing Communication: We process your Personal Data to send you important information regarding the Services, changes to our terms, conditions, and policies and/or other administrative information. Because this information may be important, you may not opt-out of receiving such communications. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
  3. Legal Compliance: We may process your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

If there is any change in the purposes for processing your personal data, we will inform such change to you via email and/or a prominent notice on our website of such changes of purposes, and choices you may have regarding your Personal Data.

Who Do We Share Personal Data With?

At FSIG we only share Personal Data in ways that we tell you about. We may share your Personal Data with the following recipients:

  1. To our third-party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.
  2. To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your Personal Data, and choices you may have regarding your Personal Data.
  3. As we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
  4. To subsidiaries or affiliates within our corporate family, to carry out regular business activities.
  5. Where services are provided on a Microsoft platform (Azure Map), Microsoft Corporation shall be deemed as our data processor. In this case the policies and the connected general terms of the Microsoft Online Services will also be applicable.

International Transfer of Information Collected

To facilitate our operation, we may transfer, store and process your Personal Data in jurisdictions other than where you live. Laws in these countries may differ from the laws applicable to your country of residence. If your data is transferred outside the European Economic Area, adequate protections are put in place to ensure the protection of your Personal Data.

If you would like further detail on the safeguards we have in place, you can contact us directly as described in this Privacy Policy.

Your Rights Relating to Your Personal Data

We respect your rights and control over your Personal Data. You may exercise any of the following rights via emailing us at compliancemanager@sylvania-lighting.com, or via the route of Feedback embedded in the App: More > App Settings > Send feedback.

You do not have to pay a fee and we will respond you within 30 days. If you decide to email us, in your request, please make clear what information you would like to have changed, whether you would like to have your Personal Data deleted from our database or otherwise let us know what limitations you would like to put on our use of your Personal Data. Please note that we may ask you to verify your identity before taking further action on your request, for security purposes.

You may:

  1. Request access to the Personal Data that we process about you.
  2. Request that we correct inaccurate or incomplete Personal Data about you.
  3. Request deletion of Personal Data about you.
  4. Request restrictions, temporarily or permanently, on our processing of some or all Personal Data about you.
  5. Request transfer of Personal Data to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and
  6. Opt-out or object to our use of Personal Data about you where our use is based on your consent or our legitimate interests.

Withdrawal of consent: We will exercise your privacy right to withdraw consent through the following approaches:

  • For privacy permissions acquired through device system settings, your consent can be withdrawn by changing device permissions, including location, camera, photo album (picture library/video library), microphone, Bluetooth settings, notifications and other related functions.
  • Unbind the Smart Device through the app, and the information related to the Smart Device will not be collected.
  • You can delete your account via: Me>Settings>Account>Account and Security>Delete Account .

When you withdraw your consent or authorization, we may not be able to continue to provide you with the products or services correspondingly. However, your withdrawal of your consent or authorization will not affect the processing of personal information based on your consent before the withdrawal.

If you feel that your personal data rights have been breached, you can contact and lodge a complaint with the local data protection authority, in the country of your habitual residence, place of work or place of the alleged infringement.

Security

We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your Personal Data. We provide various security strategies to effectively ensure data security of user and device. As for device access proprietary algorithms are employed to ensure data isolation, access authentication, applying for authorization. As for data communication, communication using security algorithms and transmission encryption protocols and commercial level information encryption transmission based on dynamic keys are supported. As for data processing, strict data filtering and validation and complete data audit are applied. As for data storage, all confidential information of users will be safely encrypted for storage. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you could immediately notify us of the problem by emailing compliancemanager@sylvania-lighting.com

Do we do any monitoring involving processing of your personal information?

In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.

We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.

Data Retention

We process your Personal Data for the minimum period necessary for the purposes set out in this Privacy Policy unless there is a specific legal requirement for us to keep the data for a longer retention period. We determine the appropriate retention period based on the amount, nature, and sensitivity of your Personal Data, and after the retention period ends, we will destruct your Personal Data. When we are unable to do so for technical reasons, we will ensure that appropriate measures are put in place to prevent any further such use of your Personal Data.

Children’s Privacy

Protecting the privacy of young children is especially important to us. The Services are not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide any Personal Data to us. We do not knowingly collect Personal Data from anyone under the age of eighteen (18) unless we first obtain permission from that child’s parent or legal guardian. If we become aware that we have collected Personal Data from anyone under the age of eighteen (18) without permission from that child’s parent or legal guardian, we will take steps to remove that information.

Cookie Policy

The Feilo Sylvania Group uses Cookies. To learn more and for a detailed cookie notice, we refer to our Cookie Policy.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (send to the e-mail address specified in your account) or by means of a notice in the mobile applications prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Jurisdiction:

To the extent the local applicable data privacy and other laws allow, this Policy shall be governed by Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons about the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“General Data Protection Regulation” or “GDPR”) and particularly the laws of Hungary. We undertake to follow the prescriptions of all applicable laws in case the latter laws prevail over the GDPR.

Contact Us

If you have any questions about our practices or this Privacy Policy, please contact us as follows:

Feilo Sylvania International Group Kft.

Postal Mailing Address: Duna Tower, Népfürdő u 22., 1138 Budapest, Hungary

Email: compliancemanager@sylvania-lighting.com

V1.0

Feilo Sylvania Privacy Policy - SylSmart Standalone


Effective Date: 19/05/2022.

Feilo Sylvania International Group Kft. and subsidiaries (“we”, “us”, “our”, “FSIG”) are committed to protecting your privacy. This Privacy Policy (“Policy”) describes our practices in connection with information privacy on Personal Data we process through your individual use of our application “SylSmart Standalone Application” or of any other Sylvania SylSmart product and solutions sold worldwide by FSIG and its affiliates.

Feilo Sylvania International Group Kft is a Feilo Sylvania company, based in Hungary (Duna Tower, Népfürdő utca 22, H.1138 Budapest, Hungary, registration number 01 09 304993).

Before you use our Products, please carefully read through this Policy and understand our purposes and practices of collection, processing of your Personal Data, including how we use, store, share and transfer Personal Data. In the Policy you will also find ways to execute your rights of access, update, delete or protect your Personal Data.

When you accept this Policy when you register with your Personal Data, or if you start to use our Products and does not expressly object to the contents of this Policy, we will consider that you fully understand and agree with this Policy. If you have any questions regarding this Policy, please do not hesitate to contact us via compliancemanager@sylvania-lighting.com.

We inform you that the Products are powered by Casambi software services The SylSmart Standalone Mobile application is powered by Casambi Technologies Oy (Bertel Jungin Aukio 1 E, 02600 Espoo, Finland, email: info@casambi.com, web: casambi.com). When you register with your Personal Data, you also accept the Casambi Privacy Policy available at https://casambi.com/privacy-policy/. For any data processing serving the analytic or marketing purposes of Casambi, the mentioned Casambi Privacy Policy will apply, in which activities Casambi shall qualify as data controller.

Definition

Personal Data means information generated, collected, recorded and/or stored, electronically or otherwise, that can be used to identify an individual or reflect the activity of an individual, either from that information alone, or from that information and other information we have access to about that individual.

Smart Devices refers to those computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit data that connect wirelessly to a network, including smart home appliances.

Apps refers to those mobile applications sold by FSIG and its affiliates that provide end users remote control to Smart Devices and with the ability to connect to the supplier IoT or Android Platform. For SylSmart Standalone, the application is powered by Casambi Technologies Oy.

 

What Personal Data Do We Collect?

In order to provide our services to you, we will ask you to provide necessary Personal Data that is required to provide those services. If you do not provide your Personal Data, we may not be able to provide you with our products or services.

  1. Information You Voluntarily Provide Us
    • Account or Profile Data: When you register an account with us, we may collect your name and contact details, such as your email address, phone number, username, photos if the User opts to upload such, and login credentials. For certain customers we collect business representative such as organizational title, phone number, email address. During your interaction with our products, we may further collect your nickname, profile picture, country code, language preference or time zone information into your account.

1.2 Feedback: When using feedback and suggestion features in our Products, we will collect your email address, mobile phone number and your feedback content and ratings to address your problems and solve device failures on a timely basis, or to self-evaluate our performance.

  1. Information We Collect Automatically

2.1 Device Information: When you interact with our Product, we automatically collect device information, such as the MAC address of your devices, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information.

2.2 Usage Data: During your interaction with our Sites and Services, we automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our Sites and Services.

2.3 Log Information: When you use our app, the system and exception log may be uploaded.

Please note that one cannot identify a specific individual by using Device Information or Log Information alone. However, if these types of non-personal information, combined with other information, may be used to identify a specific individual, such non-personal information will be treated as Personal Data. Unless we have obtained your consent or unless otherwise provided by data protection laws and regulations, we will anonymize and desensitize such non-personal information.

2.3.1 Location Information: When you enable location-based functions through permission settings on your mobile device, we will collect and process your location information to enable certain functions, such as pairing with your Smart Devices. Also, we may collect information about your real-time precise or non-precise geo-location when you use SylSmart Standalone Application

Based on your consent, when you enable the geo-fence feature on the Products, your location information will be generated and shared with Google Map or Apple Map services. Please note that Google and Apple have corresponding data protection measures, which you may refer to Google Data Protection Terms for more details: https://privacy.google.com/businesses/gdprservices, while Apple’s terms are available at https://www.apple.com/legal/privacy/data/en/apple-maps/. You may reject such use of your location information by managing the permission settings in the Products, upon which we will cease to collect and use your location information.

  1. Smart Devices Related Information:

3.1 Basic Information of Smart Devices: When you connect your Smart Devices with our Products or Services, we may collect basic information about your Smart Devices such as device name, device ID, online status, activation time, firmware version, and upgrade information.

3.2 Information Reported by Smart Devices: Depending on the different Smart Devices you elect to connect with our SylSmart Standalone Application, we may collect different information reported by your Smart Devices. For example, product code, product ID, status, access type, local key, software version, protocol version.

  1. Any Other Analytic Information Collected by the Application (Casambi) according to the Casambi Privacy Policy https://casambi.com/privacy-policy/.

Purposes and Legal Basis for Processing Personal Data

The purpose for which we may process information about you are as follows:

  1. Provide You Services: We process your account and profile data, device information, usage data, location information, and Smart Device related information to provide you with our Products and Services that you have requested or purchased. The legal basis for this processing is to perform our contract with you according to our Terms of Use.,
  2. Non-marketing Communication: We process your Personal Data to send you important information regarding the Services, changes to our terms, conditions, and policies and/or other administrative information. Because this information may be important, you may not opt-out of receiving such communications. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
  3. Legal Compliance: We may process your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

If there is any change in the purposes for processing your personal data, we will inform such change to you via email and/or a prominent notice on our website of such changes of purposes, and choices you may have regarding your Personal Data.

Who Do We Share Personal Data With?

At FSIG we only share Personal Data in ways that we tell you about. We may share your Personal Data with the following recipients:

  1. To our third-party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.
  2. To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your Personal Data, and choices you may have regarding your Personal Data.
  3. As we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
  4. To subsidiaries or affiliates within our corporate family, to carry out regular business activities.
  5. Where services are provided on a Microsoft platform (Azure Map), Microsoft Corporation shall be deemed as our data processor. In this case the policies and the connected general terms of the Microsoft Online Services will also be applicable.

International Transfer of Information Collected

To facilitate our operation, we may transfer, store and process your Personal Data in jurisdictions other than where you live. Laws in these countries may differ from the laws applicable to your country of residence. If your data is transferred outside the European Economic Area, adequate protections are put in place to ensure the protection of your Personal Data.

If you would like further detail on the safeguards we have in place, you can contact us directly as described in this Privacy Policy.

Your Rights Relating to Your Personal Data

We respect your rights and control over your Personal Data. You may exercise any of the following rights via emailing us at compliancemanager@sylvania-lighting.com, or via the route of Feedback embedded in the App: More > App Settings > Send feedback.

You do not have to pay a fee and we will respond you within 30 days. If you decide to email us, in your request, please make clear what information you would like to have changed, whether you would like to have your Personal Data deleted from our database or otherwise let us know what limitations you would like to put on our use of your Personal Data. Please note that we may ask you to verify your identity before taking further action on your request, for security purposes.

You may:

  1. Request access to the Personal Data that we process about you.
  2. Request that we correct inaccurate or incomplete Personal Data about you.
  3. Request deletion of Personal Data about you.
  4. Request restrictions, temporarily or permanently, on our processing of some or all Personal Data about you.
  5. Request transfer of Personal Data to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and
  6. Opt-out or object to our use of Personal Data about you where our use is based on your consent or our legitimate interests.

Withdrawal of consent: We will exercise your privacy right to withdraw consent through the following approaches:

  • For privacy permissions acquired through device system settings, your consent can be withdrawn by changing device permissions, including location, camera, photo album (picture library/video library), microphone, Bluetooth settings, notifications and other related functions.
  • Unbind the Smart Device through the app, and the information related to the Smart Device will not be collected.
  • You can delete your account via: Me>Settings>Account>Account and Security>Delete Account .

When you withdraw your consent or authorization, we may not be able to continue to provide you with the products or services correspondingly. However, your withdrawal of your consent or authorization will not affect the processing of personal information based on your consent before the withdrawal.

If you feel that your personal data rights have been breached, you can contact and lodge a complaint with the local data protection authority, in the country of your habitual residence, place of work or place of the alleged infringement.

Security

We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your Personal Data. We provide various security strategies to effectively ensure data security of user and device. As for device access proprietary algorithms are employed to ensure data isolation, access authentication, applying for authorization. As for data communication, communication using security algorithms and transmission encryption protocols and commercial level information encryption transmission based on dynamic keys are supported. As for data processing, strict data filtering and validation and complete data audit are applied. As for data storage, all confidential information of users will be safely encrypted for storage. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you could immediately notify us of the problem by emailing compliancemanager@sylvania-lighting.com

Do we do any monitoring involving processing of your personal information?

In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.

We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.

Data Retention

We process your Personal Data for the minimum period necessary for the purposes set out in this Privacy Policy unless there is a specific legal requirement for us to keep the data for a longer retention period. We determine the appropriate retention period based on the amount, nature, and sensitivity of your Personal Data, and after the retention period ends, we will destruct your Personal Data. When we are unable to do so for technical reasons, we will ensure that appropriate measures are put in place to prevent any further such use of your Personal Data.

Children’s Privacy

Protecting the privacy of young children is especially important to us. The Services are not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide any Personal Data to us. We do not knowingly collect Personal Data from anyone under the age of eighteen (18) unless we first obtain permission from that child’s parent or legal guardian. If we become aware that we have collected Personal Data from anyone under the age of eighteen (18) without permission from that child’s parent or legal guardian, we will take steps to remove that information.

Cookie Policy

The Feilo Sylvania Group uses Cookies. To learn more and for a detailed cookie notice, we refer to our Cookie Policy.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (send to the e-mail address specified in your account) or by means of a notice in the mobile applications prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Jurisdiction:

To the extent the local applicable data privacy and other laws allow, this Policy shall be governed by Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons about the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“General Data Protection Regulation” or “GDPR”) and particularly the laws of Hungary. We undertake to follow the prescriptions of all applicable laws in case the latter laws prevail over the GDPR.

Contact Us

If you have any questions about our practices or this Privacy Policy, please contact us as follows:

Feilo Sylvania International Group Kft.

Postal Mailing Address: Duna Tower, Népfürdő u 22., 1138 Budapest, Hungary

Email: compliancemanager@sylvania-lighting.com

V1.0

Feilo Sylvania Privacy Policy - SylSmart Standalone


Effective Date: 19/05/2022.

Feilo Sylvania International Group Kft. and subsidiaries (“we”, “us”, “our”, “FSIG”) are committed to protecting your privacy. This Privacy Policy (“Policy”) describes our practices in connection with information privacy on Personal Data we process through your individual use of our application “SylSmart Standalone Application” or of any other Sylvania SylSmart product and solutions sold worldwide by FSIG and its affiliates.

Feilo Sylvania International Group Kft is a Feilo Sylvania company, based in Hungary (Duna Tower, Népfürdő utca 22, H.1138 Budapest, Hungary, registration number 01 09 304993).

Before you use our Products, please carefully read through this Policy and understand our purposes and practices of collection, processing of your Personal Data, including how we use, store, share and transfer Personal Data. In the Policy you will also find ways to execute your rights of access, update, delete or protect your Personal Data.

When you accept this Policy when you register with your Personal Data, or if you start to use our Products and does not expressly object to the contents of this Policy, we will consider that you fully understand and agree with this Policy. If you have any questions regarding this Policy, please do not hesitate to contact us via compliancemanager@sylvania-lighting.com.

We inform you that the Products are powered by Casambi software services The SylSmart Standalone Mobile application is powered by Casambi Technologies Oy (Bertel Jungin Aukio 1 E, 02600 Espoo, Finland, email: info@casambi.com, web: casambi.com). When you register with your Personal Data, you also accept the Casambi Privacy Policy available at https://casambi.com/privacy-policy/. For any data processing serving the analytic or marketing purposes of Casambi, the mentioned Casambi Privacy Policy will apply, in which activities Casambi shall qualify as data controller.

Definition

Personal Data means information generated, collected, recorded and/or stored, electronically or otherwise, that can be used to identify an individual or reflect the activity of an individual, either from that information alone, or from that information and other information we have access to about that individual.

Smart Devices refers to those computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit data that connect wirelessly to a network, including smart home appliances.

Apps refers to those mobile applications sold by FSIG and its affiliates that provide end users remote control to Smart Devices and with the ability to connect to the supplier IoT or Android Platform. For SylSmart Standalone, the application is powered by Casambi Technologies Oy.

 

What Personal Data Do We Collect?

In order to provide our services to you, we will ask you to provide necessary Personal Data that is required to provide those services. If you do not provide your Personal Data, we may not be able to provide you with our products or services.

  1. Information You Voluntarily Provide Us
    • Account or Profile Data: When you register an account with us, we may collect your name and contact details, such as your email address, phone number, username, photos if the User opts to upload such, and login credentials. For certain customers we collect business representative such as organizational title, phone number, email address. During your interaction with our products, we may further collect your nickname, profile picture, country code, language preference or time zone information into your account.

1.2 Feedback: When using feedback and suggestion features in our Products, we will collect your email address, mobile phone number and your feedback content and ratings to address your problems and solve device failures on a timely basis, or to self-evaluate our performance.

  1. Information We Collect Automatically

2.1 Device Information: When you interact with our Product, we automatically collect device information, such as the MAC address of your devices, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information.

2.2 Usage Data: During your interaction with our Sites and Services, we automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our Sites and Services.

2.3 Log Information: When you use our app, the system and exception log may be uploaded.

Please note that one cannot identify a specific individual by using Device Information or Log Information alone. However, if these types of non-personal information, combined with other information, may be used to identify a specific individual, such non-personal information will be treated as Personal Data. Unless we have obtained your consent or unless otherwise provided by data protection laws and regulations, we will anonymize and desensitize such non-personal information.

2.3.1 Location Information: When you enable location-based functions through permission settings on your mobile device, we will collect and process your location information to enable certain functions, such as pairing with your Smart Devices. Also, we may collect information about your real-time precise or non-precise geo-location when you use SylSmart Standalone Application

Based on your consent, when you enable the geo-fence feature on the Products, your location information will be generated and shared with Google Map or Apple Map services. Please note that Google and Apple have corresponding data protection measures, which you may refer to Google Data Protection Terms for more details: https://privacy.google.com/businesses/gdprservices, while Apple’s terms are available at https://www.apple.com/legal/privacy/data/en/apple-maps/. You may reject such use of your location information by managing the permission settings in the Products, upon which we will cease to collect and use your location information.

  1. Smart Devices Related Information:

3.1 Basic Information of Smart Devices: When you connect your Smart Devices with our Products or Services, we may collect basic information about your Smart Devices such as device name, device ID, online status, activation time, firmware version, and upgrade information.

3.2 Information Reported by Smart Devices: Depending on the different Smart Devices you elect to connect with our SylSmart Standalone Application, we may collect different information reported by your Smart Devices. For example, product code, product ID, status, access type, local key, software version, protocol version.

  1. Any Other Analytic Information Collected by the Application (Casambi) according to the Casambi Privacy Policy https://casambi.com/privacy-policy/.

Purposes and Legal Basis for Processing Personal Data

The purpose for which we may process information about you are as follows:

  1. Provide You Services: We process your account and profile data, device information, usage data, location information, and Smart Device related information to provide you with our Products and Services that you have requested or purchased. The legal basis for this processing is to perform our contract with you according to our Terms of Use.,
  2. Non-marketing Communication: We process your Personal Data to send you important information regarding the Services, changes to our terms, conditions, and policies and/or other administrative information. Because this information may be important, you may not opt-out of receiving such communications. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
  3. Legal Compliance: We may process your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

If there is any change in the purposes for processing your personal data, we will inform such change to you via email and/or a prominent notice on our website of such changes of purposes, and choices you may have regarding your Personal Data.

Who Do We Share Personal Data With?

At FSIG we only share Personal Data in ways that we tell you about. We may share your Personal Data with the following recipients:

  1. To our third-party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.
  2. To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your Personal Data, and choices you may have regarding your Personal Data.
  3. As we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
  4. To subsidiaries or affiliates within our corporate family, to carry out regular business activities.
  5. Where services are provided on a Microsoft platform (Azure Map), Microsoft Corporation shall be deemed as our data processor. In this case the policies and the connected general terms of the Microsoft Online Services will also be applicable.

International Transfer of Information Collected

To facilitate our operation, we may transfer, store and process your Personal Data in jurisdictions other than where you live. Laws in these countries may differ from the laws applicable to your country of residence. If your data is transferred outside the European Economic Area, adequate protections are put in place to ensure the protection of your Personal Data.

If you would like further detail on the safeguards we have in place, you can contact us directly as described in this Privacy Policy.

Your Rights Relating to Your Personal Data

We respect your rights and control over your Personal Data. You may exercise any of the following rights via emailing us at compliancemanager@sylvania-lighting.com, or via the route of Feedback embedded in the App: More > App Settings > Send feedback.

You do not have to pay a fee and we will respond you within 30 days. If you decide to email us, in your request, please make clear what information you would like to have changed, whether you would like to have your Personal Data deleted from our database or otherwise let us know what limitations you would like to put on our use of your Personal Data. Please note that we may ask you to verify your identity before taking further action on your request, for security purposes.

You may:

  1. Request access to the Personal Data that we process about you.
  2. Request that we correct inaccurate or incomplete Personal Data about you.
  3. Request deletion of Personal Data about you.
  4. Request restrictions, temporarily or permanently, on our processing of some or all Personal Data about you.
  5. Request transfer of Personal Data to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and
  6. Opt-out or object to our use of Personal Data about you where our use is based on your consent or our legitimate interests.

Withdrawal of consent: We will exercise your privacy right to withdraw consent through the following approaches:

  • For privacy permissions acquired through device system settings, your consent can be withdrawn by changing device permissions, including location, camera, photo album (picture library/video library), microphone, Bluetooth settings, notifications and other related functions.
  • Unbind the Smart Device through the app, and the information related to the Smart Device will not be collected.
  • You can delete your account via: Me>Settings>Account>Account and Security>Delete Account .

When you withdraw your consent or authorization, we may not be able to continue to provide you with the products or services correspondingly. However, your withdrawal of your consent or authorization will not affect the processing of personal information based on your consent before the withdrawal.

If you feel that your personal data rights have been breached, you can contact and lodge a complaint with the local data protection authority, in the country of your habitual residence, place of work or place of the alleged infringement.

Security

We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your Personal Data. We provide various security strategies to effectively ensure data security of user and device. As for device access proprietary algorithms are employed to ensure data isolation, access authentication, applying for authorization. As for data communication, communication using security algorithms and transmission encryption protocols and commercial level information encryption transmission based on dynamic keys are supported. As for data processing, strict data filtering and validation and complete data audit are applied. As for data storage, all confidential information of users will be safely encrypted for storage. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you could immediately notify us of the problem by emailing compliancemanager@sylvania-lighting.com

Do we do any monitoring involving processing of your personal information?

In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.

We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.

Data Retention

We process your Personal Data for the minimum period necessary for the purposes set out in this Privacy Policy unless there is a specific legal requirement for us to keep the data for a longer retention period. We determine the appropriate retention period based on the amount, nature, and sensitivity of your Personal Data, and after the retention period ends, we will destruct your Personal Data. When we are unable to do so for technical reasons, we will ensure that appropriate measures are put in place to prevent any further such use of your Personal Data.

Children’s Privacy

Protecting the privacy of young children is especially important to us. The Services are not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide any Personal Data to us. We do not knowingly collect Personal Data from anyone under the age of eighteen (18) unless we first obtain permission from that child’s parent or legal guardian. If we become aware that we have collected Personal Data from anyone under the age of eighteen (18) without permission from that child’s parent or legal guardian, we will take steps to remove that information.

Cookie Policy

The Feilo Sylvania Group uses Cookies. To learn more and for a detailed cookie notice, we refer to our Cookie Policy.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (send to the e-mail address specified in your account) or by means of a notice in the mobile applications prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Jurisdiction:

To the extent the local applicable data privacy and other laws allow, this Policy shall be governed by Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons about the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“General Data Protection Regulation” or “GDPR”) and particularly the laws of Hungary. We undertake to follow the prescriptions of all applicable laws in case the latter laws prevail over the GDPR.

Contact Us

If you have any questions about our practices or this Privacy Policy, please contact us as follows:

Feilo Sylvania International Group Kft.

Postal Mailing Address: Duna Tower, Népfürdő u 22., 1138 Budapest, Hungary

Email: compliancemanager@sylvania-lighting.com

V1.0

Feilo Sylvania Privacy Policy - SylSmart Standalone


Effective Date: 19/05/2022.

Feilo Sylvania International Group Kft. and subsidiaries (“we”, “us”, “our”, “FSIG”) are committed to protecting your privacy. This Privacy Policy (“Policy”) describes our practices in connection with information privacy on Personal Data we process through your individual use of our application “SylSmart Standalone Application” or of any other Sylvania SylSmart product and solutions sold worldwide by FSIG and its affiliates.

Feilo Sylvania International Group Kft is a Feilo Sylvania company, based in Hungary (Duna Tower, Népfürdő utca 22, H.1138 Budapest, Hungary, registration number 01 09 304993).

Before you use our Products, please carefully read through this Policy and understand our purposes and practices of collection, processing of your Personal Data, including how we use, store, share and transfer Personal Data. In the Policy you will also find ways to execute your rights of access, update, delete or protect your Personal Data.

When you accept this Policy when you register with your Personal Data, or if you start to use our Products and does not expressly object to the contents of this Policy, we will consider that you fully understand and agree with this Policy. If you have any questions regarding this Policy, please do not hesitate to contact us via compliancemanager@sylvania-lighting.com.

We inform you that the Products are powered by Casambi software services The SylSmart Standalone Mobile application is powered by Casambi Technologies Oy (Bertel Jungin Aukio 1 E, 02600 Espoo, Finland, email: info@casambi.com, web: casambi.com). When you register with your Personal Data, you also accept the Casambi Privacy Policy available at https://casambi.com/privacy-policy/. For any data processing serving the analytic or marketing purposes of Casambi, the mentioned Casambi Privacy Policy will apply, in which activities Casambi shall qualify as data controller.

Definition

Personal Data means information generated, collected, recorded and/or stored, electronically or otherwise, that can be used to identify an individual or reflect the activity of an individual, either from that information alone, or from that information and other information we have access to about that individual.

Smart Devices refers to those computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit data that connect wirelessly to a network, including smart home appliances.

Apps refers to those mobile applications sold by FSIG and its affiliates that provide end users remote control to Smart Devices and with the ability to connect to the supplier IoT or Android Platform. For SylSmart Standalone, the application is powered by Casambi Technologies Oy.

 

What Personal Data Do We Collect?

In order to provide our services to you, we will ask you to provide necessary Personal Data that is required to provide those services. If you do not provide your Personal Data, we may not be able to provide you with our products or services.

  1. Information You Voluntarily Provide Us
    • Account or Profile Data: When you register an account with us, we may collect your name and contact details, such as your email address, phone number, username, photos if the User opts to upload such, and login credentials. For certain customers we collect business representative such as organizational title, phone number, email address. During your interaction with our products, we may further collect your nickname, profile picture, country code, language preference or time zone information into your account.

1.2 Feedback: When using feedback and suggestion features in our Products, we will collect your email address, mobile phone number and your feedback content and ratings to address your problems and solve device failures on a timely basis, or to self-evaluate our performance.

  1. Information We Collect Automatically

2.1 Device Information: When you interact with our Product, we automatically collect device information, such as the MAC address of your devices, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information.

2.2 Usage Data: During your interaction with our Sites and Services, we automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our Sites and Services.

2.3 Log Information: When you use our app, the system and exception log may be uploaded.

Please note that one cannot identify a specific individual by using Device Information or Log Information alone. However, if these types of non-personal information, combined with other information, may be used to identify a specific individual, such non-personal information will be treated as Personal Data. Unless we have obtained your consent or unless otherwise provided by data protection laws and regulations, we will anonymize and desensitize such non-personal information.

2.3.1 Location Information: When you enable location-based functions through permission settings on your mobile device, we will collect and process your location information to enable certain functions, such as pairing with your Smart Devices. Also, we may collect information about your real-time precise or non-precise geo-location when you use SylSmart Standalone Application

Based on your consent, when you enable the geo-fence feature on the Products, your location information will be generated and shared with Google Map or Apple Map services. Please note that Google and Apple have corresponding data protection measures, which you may refer to Google Data Protection Terms for more details: https://privacy.google.com/businesses/gdprservices, while Apple’s terms are available at https://www.apple.com/legal/privacy/data/en/apple-maps/. You may reject such use of your location information by managing the permission settings in the Products, upon which we will cease to collect and use your location information.

  1. Smart Devices Related Information:

3.1 Basic Information of Smart Devices: When you connect your Smart Devices with our Products or Services, we may collect basic information about your Smart Devices such as device name, device ID, online status, activation time, firmware version, and upgrade information.

3.2 Information Reported by Smart Devices: Depending on the different Smart Devices you elect to connect with our SylSmart Standalone Application, we may collect different information reported by your Smart Devices. For example, product code, product ID, status, access type, local key, software version, protocol version.

  1. Any Other Analytic Information Collected by the Application (Casambi) according to the Casambi Privacy Policy https://casambi.com/privacy-policy/.

Purposes and Legal Basis for Processing Personal Data

The purpose for which we may process information about you are as follows:

  1. Provide You Services: We process your account and profile data, device information, usage data, location information, and Smart Device related information to provide you with our Products and Services that you have requested or purchased. The legal basis for this processing is to perform our contract with you according to our Terms of Use.,
  2. Non-marketing Communication: We process your Personal Data to send you important information regarding the Services, changes to our terms, conditions, and policies and/or other administrative information. Because this information may be important, you may not opt-out of receiving such communications. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
  3. Legal Compliance: We may process your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

If there is any change in the purposes for processing your personal data, we will inform such change to you via email and/or a prominent notice on our website of such changes of purposes, and choices you may have regarding your Personal Data.

Who Do We Share Personal Data With?

At FSIG we only share Personal Data in ways that we tell you about. We may share your Personal Data with the following recipients:

  1. To our third-party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.
  2. To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your Personal Data, and choices you may have regarding your Personal Data.
  3. As we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
  4. To subsidiaries or affiliates within our corporate family, to carry out regular business activities.
  5. Where services are provided on a Microsoft platform (Azure Map), Microsoft Corporation shall be deemed as our data processor. In this case the policies and the connected general terms of the Microsoft Online Services will also be applicable.

International Transfer of Information Collected

To facilitate our operation, we may transfer, store and process your Personal Data in jurisdictions other than where you live. Laws in these countries may differ from the laws applicable to your country of residence. If your data is transferred outside the European Economic Area, adequate protections are put in place to ensure the protection of your Personal Data.

If you would like further detail on the safeguards we have in place, you can contact us directly as described in this Privacy Policy.

Your Rights Relating to Your Personal Data

We respect your rights and control over your Personal Data. You may exercise any of the following rights via emailing us at compliancemanager@sylvania-lighting.com, or via the route of Feedback embedded in the App: More > App Settings > Send feedback.

You do not have to pay a fee and we will respond you within 30 days. If you decide to email us, in your request, please make clear what information you would like to have changed, whether you would like to have your Personal Data deleted from our database or otherwise let us know what limitations you would like to put on our use of your Personal Data. Please note that we may ask you to verify your identity before taking further action on your request, for security purposes.

You may:

  1. Request access to the Personal Data that we process about you.
  2. Request that we correct inaccurate or incomplete Personal Data about you.
  3. Request deletion of Personal Data about you.
  4. Request restrictions, temporarily or permanently, on our processing of some or all Personal Data about you.
  5. Request transfer of Personal Data to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and
  6. Opt-out or object to our use of Personal Data about you where our use is based on your consent or our legitimate interests.

Withdrawal of consent: We will exercise your privacy right to withdraw consent through the following approaches:

  • For privacy permissions acquired through device system settings, your consent can be withdrawn by changing device permissions, including location, camera, photo album (picture library/video library), microphone, Bluetooth settings, notifications and other related functions.
  • Unbind the Smart Device through the app, and the information related to the Smart Device will not be collected.
  • You can delete your account via: Me>Settings>Account>Account and Security>Delete Account .

When you withdraw your consent or authorization, we may not be able to continue to provide you with the products or services correspondingly. However, your withdrawal of your consent or authorization will not affect the processing of personal information based on your consent before the withdrawal.

If you feel that your personal data rights have been breached, you can contact and lodge a complaint with the local data protection authority, in the country of your habitual residence, place of work or place of the alleged infringement.

Security

We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your Personal Data. We provide various security strategies to effectively ensure data security of user and device. As for device access proprietary algorithms are employed to ensure data isolation, access authentication, applying for authorization. As for data communication, communication using security algorithms and transmission encryption protocols and commercial level information encryption transmission based on dynamic keys are supported. As for data processing, strict data filtering and validation and complete data audit are applied. As for data storage, all confidential information of users will be safely encrypted for storage. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you could immediately notify us of the problem by emailing compliancemanager@sylvania-lighting.com

Do we do any monitoring involving processing of your personal information?

In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.

We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.

Data Retention

We process your Personal Data for the minimum period necessary for the purposes set out in this Privacy Policy unless there is a specific legal requirement for us to keep the data for a longer retention period. We determine the appropriate retention period based on the amount, nature, and sensitivity of your Personal Data, and after the retention period ends, we will destruct your Personal Data. When we are unable to do so for technical reasons, we will ensure that appropriate measures are put in place to prevent any further such use of your Personal Data.

Children’s Privacy

Protecting the privacy of young children is especially important to us. The Services are not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide any Personal Data to us. We do not knowingly collect Personal Data from anyone under the age of eighteen (18) unless we first obtain permission from that child’s parent or legal guardian. If we become aware that we have collected Personal Data from anyone under the age of eighteen (18) without permission from that child’s parent or legal guardian, we will take steps to remove that information.

Cookie Policy

The Feilo Sylvania Group uses Cookies. To learn more and for a detailed cookie notice, we refer to our Cookie Policy.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (send to the e-mail address specified in your account) or by means of a notice in the mobile applications prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Jurisdiction:

To the extent the local applicable data privacy and other laws allow, this Policy shall be governed by Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons about the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“General Data Protection Regulation” or “GDPR”) and particularly the laws of Hungary. We undertake to follow the prescriptions of all applicable laws in case the latter laws prevail over the GDPR.

Contact Us

If you have any questions about our practices or this Privacy Policy, please contact us as follows:

Feilo Sylvania International Group Kft.

Postal Mailing Address: Duna Tower, Népfürdő u 22., 1138 Budapest, Hungary

Email: compliancemanager@sylvania-lighting.com

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